Brownsville Vacations from $232

Comfortable and convenient

It’s clean. But I don’t think it is 250 sqf for the king bed room. It’s probably only 180 sqf. It’s small. I didn’t like the high pillows. It bothered me a lot.

Room was in good condition. working table was terrible and would dance each time I worked. all the legs were not aligned and loose. In wash room commode was leaking and sound was terrible

Extremely helpful front desk staff facilitated early check in, allowing us to rest prior to event

The room was reasonably clean upon arrival. However, for a 4 night stay we only received fresh towels and a new bar of soap once when we asked for the promised service. The service should also have included trash removal and making beds, but this did not happen. I specifically asked for the sheets on one of our beds to be changed and to get fresh towels on day 3. I asked twice (two different people), first on the evening before and again the morning of day 3. I saw one front desk clerk write a note , which he said would be given to housekeeping. The second person assured me that housekeeping had been told. I arrived back to the hotel at 11:45PM to find the room had not been touched. No fresh sheets, no towels, no trash removal, nothing AT ALL. Staff offered to give me the sheets and towels so I could do the requested service myself. With no other choice except to move all my belongings (at midnight) to another room, I took the sheets myself. So disappointing. Other notes: beds are almost as hard as the floor. One of 2 elevators was broken for 3 out of 4 nights. Highlights that kept it from being a 2 rating: complementary hot chocolate bar with cookies in the lobby. The lobby was nice. Front desk staff were pleasant but not overly warm and friendly.