Ratings based on 36 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Brownwood, Tx

Posted Jan 18, 2017
Pros: Everything.
The Staff went out of their way to accomodate us during our stay. The rooms were clean and comfortable.
Comment from Hotel Management
Jan 19, 2017 by Kelly, Hotel Management
Thank you for taking the time to write a review! We are very pleased to hear that you enjoyed staying with us. I will make sure the staff see your review and congratulate them on a job well done! Hope you come stay with us again, Kelly H General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Allen, United States of America

Best place on the main road

Posted Nov 28, 2016
Pros: Small and simple, all anyone would need.
Cons: Rear lot lights were out, that's not too secure, real dark back there, chose to park out front.
Location: This site is on the main drag, close to all the dining locations, and in the center of town.
We stay here once a year at holiday. Expensive for the location, but seems more reliable than other name brands there
Comment from Hotel Management
Nov 29, 2016 by GM, Hotel Management
Thank you for taking the time to write a review. I will be looking into the matters with the back parking lights. Thank you for being our guest, and we hope to see you again soon. Safe Travels, Shannon F. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from A.

Very nice hotel

Posted Sep 19, 2016
Staff was very friendly and helpful. Would recomend everyone to give them a chance !!! Will definately come back again.
Comment from Hotel Management
Sep 20, 2016 by Shannon, Hotel Management
We are so glad you enjoyed your stay. Thank you for such an AWESOME review. Thank you most of all for being our guest, and can't wait till you return. Safe Travels, Shannon F. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Near Underwoods Restaurant

Posted Apr 3, 2016
Underwoods serves the best barbecue we have ever encountered anywhere. It is very near the hotel. The breakfast at the hotel was well presented. Quiet location. Near shopping. Pleasant staff.
Comment from Hotel Management
Apr 4, 2016 by HIE Staff, Hotel Management
We are so, so happy to hear that you enjoyed your stay with us so much and that you were able to enjoy some of our local restaurants! We hope to see you again soon! Thank you for being our guest! Safe travels, Melanie Director of Sales
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Great Hotel in Brownwood

Posted Mar 22, 2016
Pros: Just loved how the staff there was so friendly rooms were clean and very quiet had a great nice sleep
Hotel staff was very nice and breakfast was great.
Comment from Hotel Management
Mar 22, 2016 by Melanie, Hotel Management
We are so happy to hear you enjoyed your stay with us! We always strive for friendliness, cleanliness, and comfort, and we are ecstatic to know we were able to provide all of that for you. Thank you for being our guest and we hope to see you again soon! Safe travels, Melanie Director of Sales
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Dallas

Comfortable hotel, great staff.

Posted Nov 4, 2015
Spent a night there with a group of friends. Very friendly staff, reasonable rates, clean rooms, and very fast internet connections.
Comment from Hotel Management
Nov 4, 2015 by Melanie, Hotel Management
We are so happy to hear that you enjoyed your stay with us. We know how important it is to have speedy internet access, clean rooms, and friendly staff, and we are pleased to know that we could provide that for you during your time with us! Thank you for being our guest and we hope to see you again soon! Safe travels, Melanie Director of Sales
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 4, 2015
Pros: Staff was very friendly and helpful.
We just needed an economical night's sleep. The Brownwood Holiday Inn Express fit that bill. It was dependable and met our expectations.
Comment from Hotel Management
Oct 5, 2015 by Melanie, Hotel Management
We are happy to hear you enjoyed your stay with us! We strive to be a dependable hotel that provides cleanliness, friendliness, and comfort and we are happy when we have provided that to our guests. Thank you for being our guest! We hope to see you again! Safe travels, Melanie Director of Sales
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft Worth

Posted Aug 28, 2015
It was a very trying time in our life, we had just lost a loved one, but the hotel added comfort to us, comfortable bed and spacious room.
Comment from Hotel Management
Aug 31, 2015 by Melanie, Hotel Management
We are so sorry for your loss and we send our thoughts and prayers to you during this difficult time. We are glad to know that you were able to find some comfort while here, and we hope to see you again under better circumstances. Thank you for being our guest! Safe travels, Melanie Director of Sales
2 out of 5
by A verified traveler from Dallas

Motel 6 room at Holiday Inn price

Posted Jul 13, 2015
Pros: Good location, always has vacancy, great ice machine.
Cons: Ffix the rooms, and offer a price that isn't outrageous for what you get.
Location: On the main street in Brownwood, near many stores and fast food restaurants. Not many high end restaurants nearby.
I can't believe that Brownwood charges $130 for a room, that's in worse condition and comfort than a Motel 6 room would be. I had a broken lamp with the bulb hanging out, a hair dryer that kept falling off the wall, and the room smelled like a 60yr old guy's cologne.
Comment from Hotel Management
Jul 15, 2015 by Melanie, Hotel Management
We are so sorry to hear that you were not pleased during your stay with us and that you encountered so many issues. We will definitely have our maintenance crew look into the problems that you listed. We hope you will give us another chance. Thank you for being our guest and we hope to see you again! Safe travels, Melanie Director of Sales
3 out of 5
by A verified traveler

big room but

Posted Jun 8, 2015
This was a big room in an average hotel. More space that I need, poor Wifi, poor tv channels choice, mediocre breakfast and space. Poor value for money .
Comment from Hotel Management
Jun 10, 2015 by Melanie, Hotel Management
We are so sorry to hear that you did not enjoy your stay with us. We understand how frustrating it can be to have things not work for you, and we do sincerely apologize for the issues you encountered during your stay. We hope you will give us another chance and stay with us again. Thank you so much for being our guest and we hope to see you again. Safe travels, Melanie Director of Sales