Ratings based on 320 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Hampshire UK
Posted Sep 29, 2017
super hotel, very friendly and helpful staff, and excellent location
for Couplesby A verified traveler from UK
Elegant hotel in BrugesPosted Sep 4, 2017
Pros: Would recommend an aperitif or digestif in the bar for tasty savoury or sweet nibbles that come with your drinks!
In quiet location yet close to the main square. This hotel may not have any pretty canal outlook but this means it is away from the crowds. Standard rooms are on the small side but tastefully decorated, with comfortable beds . Staff are friendly and helpful. Handy valet parking which is a must in Bruges although quite pricey. Enjoyed our stay here.
for Couplesby A verified traveler
Beautiful building; very nice staff!Posted Jul 13, 2017
Pros: Very friendly, professional service. Perfect furnishings/beautiful building! Convenient to tourist attractions. Loved little sitting area on top floor
Cons: We never got our room cool enough with the air conditioning. Our front-facing room was very noisy at night. We heard people in the streets all nIght!
Location: Pink Bear Bicycle Tour was EXCELLENT! Loved bakery around the corner and meringue shop!
Romantic setting for a get-away! Very comfortable bathroom and bedding. Classy place!
for Everyoneby A verified traveler from Kuwait
An amazing hotel in the heart of old BruggePosted Jun 23, 2017
Pros: The service is amazing and upon check out they even gave me a bottle of water as it was very hot outside - very considerate
Location: The hotel is central and is within walking distance from shopping, cafes, museums, resturants and other attractions.
The hotel has gone beyond any other hotel in providing more than the basics as part of their rooms - they had an ipad, bose system speaker, latest LED TV, a fruit platter, spa collection soaps, a very comfortable bed... and most importantly the room was so well insulated that you could not hear any noises or disturbances.
Comment from Hotel Management
Jun 27, 2017 by Vincent Labrosse, Hotel Management
Thank you for your positive review! We feel delighted to read that you had a memorable stay! We cannot wait to welcome you back with us in the heart of Bruges!
by A verified traveler
Wonderful experience all around!Posted May 21, 2017 on Hotels
A lovely hotel with fabulous service! We could not have had a better experience than at the Hotel Heritage! Beautiful, unique rooms with fabulous service - could not have asked for more!
for Everyoneby A verified traveler from Fredericksburg Virginia
What a great HotelPosted May 5, 2017
Pros: It was the little things, looking out for your comfort. Very convenient to touring Bruges. Also as we were driving they had parking for 36 a night.
Location: right near the main part of Bruges, able to walk everywhere, churches, museums
What a great Hotel, You get five star treatment here, I will have to come up with a reason to travel there just so I can stay again!!! I would give this place 15 stars if I could.
Well located and nice hotel. Staff needs training.Posted Apr 24, 2017 on Hotels
Staff was not well informed about local events, restaurants etc. Could only recommend restaurant in the hotel. Staff was in training. When cleaning the room they missed getting the dirty dishes on the table. They were very helpful in shipping the stuff we left in the room to our next destination.
for Everyoneby A verified traveler
Posted Apr 18, 2017
This was a really great hotel and the staff were incredible. Highly recommended.
Posted Apr 10, 2017 on Hotels
Excellent - rooms / staff exceptional, easy access to all aspects of Brugge
for Everyoneby A verified traveler from New Zealand
3 nights in BrugesPosted Mar 24, 2017 on Wotif
I was really lucky to have found this hotel, enjoyed every moment of it! The staffs are polite and helpful, loved the chocolate night cap - warm touch indeed. Had buffet breakfast on my last morning and it was amazing! I would recommend it to all my friends and family. My parents are already planning to come here for a visit too!