Penta Room  | In-room safe, desk, blackout drapes, iron/ironing board

Reviews of The Black Swan Hotel

3 out of 5
The Black Swan Hotel
Riddersstraat 15, Bruges

Reviews

9.2

Wonderful

Rating 10 - Excellent. 121 out of 197 reviews" "
Rating 8 - Good. 69 out of 197 reviews" "
Rating 6 - Okay. 6 out of 197 reviews" "
Rating 4 - Poor. 0 out of 197 reviews" "
Rating 2 - Terrible. 1 out of 197 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christine D

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charismatic place and well located
Great location. Arrived late and place was locked but found directions to another hotel to gain access. (complexity for our trip) room was lovely and warm. Building was old and charismatic but there is a stair free newer annexe. Breakfast was a buffet style- cold meats cheeses etc- delicious. Hosts were lovely and friendly. Fabulous spot for exploring Bruges
Stayed 3 nights in Nov 2022

6/10 Okay

Lourdes

Traveled with family
Liked: Staff & service
Good location but…
The hotel has good location but no internet in the rooms (2nd floor), mold in the tube and bathroom ceiling. Breakfast was ok.
Stayed 1 night in Oct 2022

10/10 Excellent

Maria Rosario, Gray

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s carpeted & no air conditioner but they gave us electric fan
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Service desk was friendly and helpful. We didn’t like the fruit at breakfast because it tasted spoiled.
Stayed 3 nights in Jun 2019

10/10 Excellent

Carol, USA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right down the street from the Burg and Markt. The staff was so pleasant, particularly the man who greeted everyone at breakfast each morning and was quick to help in any way he could. Wish I knew his name so I could post it here, but you’ll know who he is as soon as you check in.
Stayed 4 nights in Apr 2019

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel we stayed at in Europe!!!
Everything about our experience here was amazing!! Bruges is the cutest town. This hotel was in walking distance of everything we wanted to see there, it was very convenient! The room was very comfortable and clean and the service was incredible! Bart went above and beyond to make sure our stay was perfect in every way! We traveled to many hotels on this trip and Hotel Anselmus was the BEST hotel we stayed at in Europe.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Old quaint little hotel in the centre of Brugge but very quiet
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service
Brugge Christmas market
Hotel in a great place for seeing Brugge breakfast was good and the manager/staff very friendly
Stayed 3 nights in Dec 2018

8/10 Good

CHASE

Liked: Cleanliness, staff & service
The parking for the Hotel was the only horrible experience. If you weren't lucky enough for a parking spot about four blocks away you will end up with a spot with a 15-20 minute walk back. Brugge is not set up to accommodate people with vehicles.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Stayed 4 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location, very near the center of Bruges, was great. Breakfast wonderful and the room bright. Comfortable, clean room on main floor as requested. I woudl stay there again if I return to Bruges.
Stayed 2 nights in Oct 2018

8/10 Good

Anne, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service, free breakfast was just okay but the coffee was excellent! Cheap towels and pillows but a cool redone mansion. Would definitely stay there again if I am in lovely Brugge again.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
A family run old B&B in great location
Seems like a senior couple run the hotel without any help, as we have never seen any worker other than them. The gentleman was extremely nice and adorable, and we immediately thought a person like him made you feel great staying there. Room is small which is typical Europe, with old windows, no elevator and facilities in the hotel. Breakfast included was ok. So it is more like a family run B&B and a quiet street which is walk-in distance from main areas of attractions. The two major negatives things are noisy floor because of the old wood, and a turning staircase with overly narrow woods each step. The staircase could be dangerous to people with physical disabilities and with heavy luggage. Overall I can stay there again as we can handle those problems.
Stayed 2 nights in Jul 2018

8/10 Good

THAU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2018

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel, centrally located. Clean, good-sized room. Continental breakfast.
Stayed 3 nights in Apr 2018

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, authentic Bruge stay
Beautiful original features, large windows, comfortable beds. The owners spoke a variety of languages and were ready with a map of the town and tips for the best places to hire bikes etc. Breakfast was a delicious cold buffet with excellent coffee. No lift and some steep stairs which were tricky with the cases. Some slightly unusual moving of personal objects during daily servicing of the rooms, but the rooms were spotless as a result! Centrally located on a quiet street but just a 5 minute walk to the Markt square. Would definitely visit again.

8/10 Good

Evita, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel, great location
A quiet, cozy hotel close to the Markt in Brugge. The room was clean and comfortable. Within walking distance to all major sites but quiet enough at night. staff were helpful. Breakfast was fine - nothing special - but not a big deal when you are surrounded by great restaurants and waffle shops. We would stay again.
Stayed 4 nights in Mar 2018

10/10 Excellent

ian, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the centre of town
Lovely place to stay and see the sights. Helpful staff. Good breakfast.
Stayed 1 night in Feb 2018

10/10 Excellent

Monia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
It was a wonderful place to stay, great breakfast and very helpful owners. Right in the middle of where we were, enjoyed it very much.
Stayed 2 nights in Dec 2017

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect pre-Christmas break
Fabulous little hotel in the most perfect location. Spotlessly clean throughout. Large comfortable rooms. Continental breakfast offered plenty of choice. The owners were lovely and very helpful. Bruges magical at this time of year with all the Christmas decorations and lights, although very busy everywhere on Saturday - was much less crowded on Thursday and Friday. Will definitely stay at Anselmus Hotel again next time I visit Bruges.
Stayed 3 nights in Nov 2017

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, central, family friendly hotel!
This hotel was absolutely amazing; the pictures don't do it justice! You're within an easy walking distance of EVERY site you'd want to see, including De Halve Maan Brewery. Breakfast was delicious and the owners very friendly, bringing you a copper pot of coffee specifically for your table. My husband and I were traveling with our 1 year old son and we had everything we needed for him, infant bed, tub, high chair, etc. I cannot say enough about this hotel! I highly recommend it to anyone wanted to experience Bruges.
Stayed 2 nights in Nov 2017
Thank you for your nice words. It keeps us going. Ronny & Magda

10/10 Excellent

Ramin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and pleasant, in ideal location
The hotel is less than 5 minutes from the Markt square and only 25 minutes walk from the train station, so absolutely ideal for a long weekend visit to see all the sights of the city. The room was a good size and comfortable and we were made very welcome. Continental breakfast was included in the price and was good. There are restaurants all around and, as an unexpected bonus, there was a bar with live rock music literally around the corner.
Stayed 3 nights in Oct 2017
.... and there was lots of beer in that bar ... Ronny

10/10 Excellent

Fay, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful family run hotel.
We were very pleased we selected Anselmus for our 3-day stay in Bruges. The location was absolutely perfect - close to the town, restaurants, bars, etc. but on a quiet street. The included breakfast buffet was fresh and ample. The rooms were typically on the small side for a European hotel but very clean and comfortable and the bathroom was modern. We were worried that there was no air conditioning, but a tall oscillating fan in the room made it comfortable for sleeping despite the warm summer temps. By far the best thing about this hotel is the proprietor Ronnie and his wife, who are so warm, helpful and accommodating. I would not consider staying anywhere else for a return visit.
Stayed 3 nights in Aug 2017
Response from Ronny & Magda on Sep 9, 2017
Thank you for your nice comment. It keeps us going. Up to your next visit.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in the center of Bruge
Lovely hotel in a perfect location and the hosts couldn't be nicer. Comfortable and clean room and yummy, filling breakfast. We had a quad room which was a little cozy but worked well for our family.
Stayed 1 night in Aug 2017
Thanks a lot. Your comment keeps us going. Ronny & Magda

10/10 Excellent

Michael , HULL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent Hotel ..
What a lovely place, top notch hotel with fantastic friendly helpful staff
Stayed 1 night in Aug 2017
Response from Ronny (front office) on Aug 19, 2017
Thanks for your lovely words. See you next time when you visit our town again.

10/10 Excellent

Maz, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean hotel.
My two essentials, location and cleanliness were both delivered upon. The location was superb, easy walking distance to main sights yet we weren't disturbed by late night noise at all. I travelled with my two adult children (20,19) and we weren't looking for extensive hotel facilities so this suited us perfectly. Just an honest, clean hotel from which we could easily explore and return for a good nights sleep. Breakfast buffet was ample, an added bonus, and the dining conservatory & courtyard were lovely.
Stayed 3 nights in Aug 2017
Response from Ronny (front office) on Aug 19, 2017
Thanks a lot. See you next time again.

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel!
Hotel was clean and comfortable. The bathroom was modern even though the hotel was charming and old world. Excellent breakfast! Friendly and helpful staff (even carried one of my bags up three flights for me)! We enjoyed our stay there.
Stayed 1 night in Aug 2017
Thanks. See you next time again. Ronny

10/10 Excellent

John, Bermuda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, 2 minutes from 'downtown' sites.
Great little hotel. Feels like B&B. Great care and attention by owner upon check-in. In European tradition, things are small, but the bathroom was excellent. Seemed to have been newly renovated. Great water pressure and shower. Wifi in rooms and throughout facility - never any issues with it being slow or not functioning. Parking in safe off-site facility. We parked the car upon our arrival and left it there (at 20 € p/d) till we left.
Coffee service
Garden for breakfast
Hotel Anselmus
Stayed 1 night in Jul 2017
Response from Ronny (front office) on Jul 15, 2017
Thanks a lot for your words. See you next time.

8/10 Good

Marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017
Thanks.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Amazing staff. Perfect location. Very good breakfast. Comfortable beds. Stairs but no elevator. Secure parking.
Stayed 2 nights in Jun 2017
Thanks a lot.See you next time.

10/10 Excellent

Helen, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location to do your own walking tour of Bruge. Close to everything. Plentiful restaurants. Staff recommended historical virtual tour of Bruge. Excellent. After a day of walking you are too tired to hear any kind of street traffic. Everything was excellent.

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Anselmus!
Great stay at Hotel Anselmus! Ronny and his staff were extremely nice and helpful. Had an early morning train and they even packed us a to-go breakfast! A couple minute walk into the town square to the many sights, restaurants and bars. We would definitely stay here again.

10/10 Excellent

Manfred A, Thousand Oaks, Verenigde Staten van Amerika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A small hotel with very accommodating owners
Our room was quite adequately updated and well maintained. The owners were helpful in suggesting good restaurants and walking tours. Breakfast is plentiful and served in a lovely room

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and quaint hotel near Belfry
Loved the hotel and the closeness to the Belfrey plaza. On a side street that was very quiet. Proprieters were very helpful and friendly. I do find two twin beds instead of a queen bed to be odd. This might be colloquial. The only thing I would want to change is to have a firmer mattress. If in Bruges again we would definitely return to this hotel.

8/10 Good

rick, still traveling

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay;
perfect distance from city center Oh 50 char. min? Hmmm

10/10 Excellent

Stephanie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the centre
Pleasant hotel, would happily go back there. Beds were comfortable, breakfasts good, BBC 1and 2 available on the TV we were even given afternoon tea.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
There were 3 adults sharing a room which was very adequate. However, one of the beds was not quite as comfortable; perhaps it is intended for a child. The bathroom was very modern; the breakfasts were yummy with lots or variety. There would be not hesitation to recommend this hotel as it is a 5-10 minute walk from the Belfort & Market. Very important to my fellow travellers & myself, this hotel was very quiet!

10/10 Excellent

Joe, Visalia, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!!! Friendly!!! Clean!!!
Great location, great breakfast, great atmosphere. The owners were extremely accommodating to all of our needs. On our departure day we had to catch an early train and they put breakfast out for us before we left. Very friendly, clean hotel. Only drawback are the stairs if you have a room in the back.

10/10 Excellent

Cath, Cheshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, lovely helpful staff.
Family room was perfect for my road trip with 2 teenage boys. Great shower and comfy beds. Manager could not have been more helpful guiding us (personally) to the hotel's private garage - so no worries about the car. The best coffee of our trip in the beautiful breakfast conservatory. Hotel was quirky and delightful.

10/10 Excellent

PW, Tennessee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
The hotel is close to everything in Brugge. It is on a quiet street and accommodation and breakfast were very good.

8/10 Good

Fernando, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice surprise
Fantastic location in a quiet area steps away from the Burg square and the Market square. Topping t with a very comfortable hotel with excellent staff.

10/10 Excellent

elisabetta, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
All was perfect from the first day. Hotel charming right in the centre, we couldn't ask for more!! We loved every single moment

8/10 Good

Vitor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome in every way
Awesome in every way! Wonderful service; beautiful environment; scrumptious breakfast; perfect location; owners very kind and helpful, yet unintrusive.