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Reviews of Grand Hotel Casselbergh Bruges

4 out of 5
Grand Hotel Casselbergh Bruges
Hoogstraat 6, Bruges

Reviews

9.6

Exceptional

Rating 10 - Excellent. 821 out of 1004 reviews" "
Rating 8 - Good. 153 out of 1004 reviews" "
Rating 6 - Okay. 13 out of 1004 reviews" "
Rating 4 - Poor. 10 out of 1004 reviews" "
Rating 2 - Terrible. 7 out of 1004 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mario

OK
Stayed 1 night in Mar 2024

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, right by the centre and easy walking to all the sights of Bruges.
Stayed 1 night in Mar 2024
Response from Morgan on Mar 24, 2024
Dear Steve, Thank you for taking the time to write such a positive review. Hopefully we may welcome you back some time soon. Kindest RegardsMorgan Co-Front Office Manager

10/10 Excellent

JOANNA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, lovely hotel ⭐️
Stayed 2 nights in Mar 2024
Response from Morgan on Mar 24, 2024
Dear Joanna, Thank you very much for your kind words and the perfect score! We hope we may welcome you back in the future. Kindest RegardsMorgan Co-Front Office Manager

10/10 Excellent

Mackenzie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not only gorgeous but so comfortable & inviting. Every single amenity was amazing including the staff. Absolutely would stay there again.
Stayed 3 nights in Mar 2024
Response from Morgan on Mar 16, 2024
Dear Mackenzie,Thank you for taking the time to write such a lovely review and for the excellent score!We're thrilled to read that you've appreciated the gorgeousness of Grand Hotel Casselbergh and felt invited and welcomed. Every day, our entire staff does their absolute best to provide top-notch service, so we're very pleased to hear that we've succeeded in that aspect.We'd love to welcome you back sometime soon.Warmest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

10/10 Excellent

Merritt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have both a shower stall and a bathtub!
Stayed 2 nights in Mar 2024
Response from Morgan on Mar 16, 2024
Dear Merritt,Thank you for the wonderful score. We're pleased to hear that you enjoyed our bathroom with both shower and baththub. Should you ever visit the lovely city of Bruges again, we hope we may welcome you back at Grand Hotel Casselbergh. Kindest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

10/10 Excellent

SUSAN, BORDON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Morgan on Feb 25, 2024
Dear Susan,Thank you for the perfect score! We wish you a very enjoyable day and hope to have the pleasure of welcoming you back again soon. Kind regardsMorgan Co-Front Office Manager

10/10 Excellent

Sara

Traveled with family
We were very pleased with this property! It was clean and beautiful and felt much more high end than the cost would have implied! I would recommend this hotel to anyone!
Stayed 2 nights in Feb 2024
Response from Morgan on Feb 21, 2024
Dear Sara, Thank you very much for your praising feedback. Every day we strive to ensure that we provide all our guests with a pleasant and comfortable stay. We are therefore extremely pleased to hear that you enjoyed your stay at Grand Hotel Casselbergh. We wish you a very enjoyable day and hope to have the pleasure of welcoming you back again soon. Kind regardsMorgan //Co-Front Office Manager

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Morgan on Feb 25, 2024
Dear Deirdre, We would like to thank you for the amazing score! We hope to welcome you again soon at Grand Hotel Casselbergh. Kind regardsMorgan Co-Front Office Manager Grand Hotel Casselbergh

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location ! Just 3 minute walking distance from town square
Stayed 4 nights in Feb 2024
Response from Morgan on Feb 17, 2024
Dear Mr James, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our fantastic location, just a 3-minute walk from the town square. It's great to know that our proximity to the heart of the city added to the positive experience of your stay.We appreciate your kind words and look forward to welcoming you back for another fantastic visit in the future. Kindest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

8/10 Good

Marc

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Morgan // Co-Front Office Manager on Feb 11, 2024
Dear Mr Marc, Thank you very much for this nice review. We certainly hope to welcome you again in the future!Best RegardsMorgan

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We returned to Bruges for the holidays. We decided to have rooms for our adult children here, and they were quite pleased. A bit "fancy" for young adults, but they enjoyed the superb service, food, access to the lounge for evening nightcaps, and the breakfast was phenomenal! We plan to add this Hotel to our list of recommendations! Thank you!!
Stayed 6 nights in Dec 2023
Response from Morgan //Co-Front Office Manager on Jan 31, 2024
Dear Amy, Thank you very much for your praising feedback and the perfect score. How lovely to hear that the service as well as the food was much enjoyed. We wish you a very wonderful day and hope to have the pleasure of welcoming you back again soon. Kind regardsMorgan //Co-Front Office Manager

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, great location, very quiet, lovely toiletries. Felt very relaxed when we left.
Stayed 2 nights in Jan 2024
Response from Morgan //Co-Front Office Manager on Jan 31, 2024
Dear Sarah, Thank you very much for this wonderful review and the perfect score. How nice to hear that you highly appreciated the central location of our hotel as a base from which to enjoy the beautiful city of Bruges along with all the numerous sights the city has to offer. We hope we will be able to welcome you at our hotel again during your next visit to Bruges. Kind regardsMorgan //Co-Front Office Manager

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel we stayed in during our entire European vacation. Besides being the only one furnished with two comfortable chairs and a refrigerator, the hotel was elegant without being stuffy and the staff cheery and real.
Stayed 2 nights in Jan 2024
Response from Morgan R. on Jan 22, 2024
Dear Edward, Thank you very much for your praising feedback. Every day we strive to ensure that we provide all our guests with a pleasant and comfortable stay. We are therefore extremely pleased to hear that you've enjoyed your stay at Grand Hotel Casselbergh to the fullest. We wish you a very enjoyable day and hope to have the pleasure of welcoming you back again soon. Kind regardsMorgan //Co-Front Office Manager

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a wow. It's so convenient, clean and impressive. Decor is spot on and opulent. But the best part was the staff. Everyone was so nice. Shout out to the fantastic lady in the bar who gave us so much advice on the local beers (her dad's favourite is Duvel and it's mine too now)!
Stayed 2 nights in Jan 2024
Response from Morgan // Co-Front Office Manager on Jan 20, 2024
Thank you for taking the time to write such a lovely review and for the kind words. Every member of our staff goes out of their way to ensure that our guests have an unforgettable stay, so we are very happy to hear that we succeeded in this and that you were able to get your hands on a new favourite beer along the way. We will definitely pass on your kind words. We would love to welcome you back in the future!

10/10 Excellent

ANTONY

Stayed 3 nights in Jan 2024
Response from Egon Lagrou on Jan 19, 2024
Thank you very much for this positive score. We hope to welcome you again in the future!

10/10 Excellent

Sinead

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here many time and it’s never failed to live up to excellent standards. Great location, lovely clean rooms and fabulous staff. The lounge is great for grabbing a quick drink or having a lazy coffee beside the fire.
Stayed 3 nights in Dec 2023
Response from Morgan // Co-Front Office Manager on Jan 19, 2024
We'd like to thank you for this excellent score and taking the time to write such positive review. We are pleased that we've provided you with a pleasant stay again. Very much looking forward to next time!

10/10 Excellent

Loren, Denver

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Morgan on Jan 19, 2024
Thank you very much for this excellent score. We hope to welcome you again in the future!

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a magical stay in Brugge! We came for the winter market and felt so cozy in our room. The hotel is beautiful and the staff are very friendly and helpful. The bar is lovely and the breakfast was amazing!! If you are looking for a magical stay in Brugge, this should be part of your stay!
Stayed 1 night in Dec 2023
Response from Morgan on Jan 19, 2024
Thank you very much for this excellent score. We are pleased that we've provided you with a pleasant stay in the center of Bruges every time, with all the comfort that Grand Hotel Casselbergh has to offer. Very much looking forward to next time!

10/10 Excellent

parang

Stayed 1 night in Dec 2023
Response from Morgan Rigaux on Jan 19, 2024
Thank you very much for this wonderful review. We certainly hope to welcome you again in the future!

10/10 Excellent

James

Stayed 4 nights in Dec 2023
Response from Morgan on Jan 19, 2024
Thank you very much for this nice review. We certainly hope to welcome you again in the future!

10/10 Excellent

Karen

Stayed 1 night in Dec 2023
Response from Morgan on Jan 19, 2024
Thank you very much for this excellent score. We hope to welcome you again in the future!

10/10 Excellent

Aamir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed as the first time was so good and we were made to feel welcome and special on our anniversary. I have to day that, this time, it was even better. Nothing was too much trouble for the staff. They are very helpful and amazing. Our room was beautiful and clean. We shall definitely stay here again on our next visit. Well done to all at the hotel. Thank you for your kind and attentive service.
Stayed 2 nights in Dec 2023
Response from Morgan // Co-Front Office Manager on Jan 19, 2024
We'd like to thank you for taking the time to write such a positive review. We're very happy to hear that, as before, you've enjoyed your stay at Grand Hotel Casselbergh as well as the service that was provided to you. We'll make sure that all departments concerning can hear your wonderful words. We're already looking forward to welcoming you back next time!

10/10 Excellent

Lorraine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when I come to Bruges. It is pure luxury in every way. Rooms are beautiful as are the lounges and bar. Staff are friendly and professional and breakfast is incredible, so much choice. Moreover it is central to all attractions. At Christmas it is like a wonderland.
Stayed 3 nights in Dec 2023
Response from Els Van Overloop on Dec 15, 2023
Dear Mrs Lorraine Thank you for taking the time to share your opinion following your stay at our hotel.We are delighted to read that you enjoyed the location of our establishment. Indeed, in the very heart of the center, the hotel offers an ideal location close to the various points of interest of the city, while enjoying the calm. Also, our entire team does their ultimate best to welcome you in the most ideal conditions and your comments on this subject are a great satisfaction for them. We hope to have the pleasure of welcoming you back to our hotel during your next visit to Bruges, Very kind regards and wishing you a nice day, Els

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Els Van Overloop on Dec 15, 2023
Dear DThank you so much for this excellent score. It's great to read that you had a perfect stay. We look forward to welcoming you again in the hopefully not so distant future! Wishing you a lovely day and kindest regards, Els, Sales & Marketing

10/10 Excellent

Gary R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff speaks too fast … information overload. Slow down & focus on your guests’ understanding
Stayed 2 nights in Dec 2023
Response from Els Van Overloop on Dec 15, 2023
Dear GaryThank you for taking the time to share your opinion following Grand Hotel Casselbergh. We are delighted to read that you enjoyed your stay!We note with great interest your remark concerning our staff speaking too fast and will not fail to give it our full attention. Your feedback is essential to the constant improvement of our services. We hope to welcome you again in our establishment. Sincerely, Els, Sales & Marketing

10/10 Excellent

Alison Clare

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, centrally located in walking distance of the Christmas market and restaurants and bars. Very clean, room was comfortable.
Stayed 3 nights in Dec 2023
Response from Els Van Overloop on Dec 15, 2023
Dear Mrs AlisonThank you very much for this excellent score. It's great to read that you had a lovely stay. Indeed, the hotel offers an ideal location close to the various points of interest of Bruges, while enjoying the calm. We look forward to welcoming you again in the hopefully not so distant future! Wishing you a pleasant day, happy holidays and warmest regards,Els, Sales & Marketing

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Loved every minute of our trip and stay
Stayed 2 nights in Dec 2023
Response from Els Van Overloop on Dec 15, 2023
Dear Mike Thank you very much for this excellent score. It's great to read that you had a lovely stay. We look forward to welcoming you again in the hopefully not so distant future! Wishing you a pleasant day, happy holidays and warmest regards,Els, Sales & Marketing

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Morgan // Co-Front Office Manager on Feb 11, 2024
Dear Mrs Lucy, Thank you for the perfect score! We hope we may have the pleasure of welcoming you back some time soon! Warmest RegardsMorgan

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, parking very tight getting in but other than that a stunning hotel.
Stayed 1 night in Dec 2023
Response from Els Van Overloop on Dec 7, 2023
Dear Matthew We are glad you found the hotel stunning! Our excuses concerning the inconvenience with the tight parking , but happy of course that it didn't overshadow the overall positive impression. Very kind regards and wishing you a nice day! Els

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Els Van Overloop on Dec 7, 2023
Dear AnonymousThank you so much for the fantastic 10/10 rating! Your feedback means a lot to us, and we're thrilled to hear that you had a positive experience. We appreciate your support and look forward to hosting you again in the future. Kindest regards and wishing you a lovely day! Els

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at the Grand Hotel Casselbergh due to the wonderful room, facilities and the great level of customer service offered by all the staff.
Stayed 3 nights in Nov 2023
Response from Els Van Overloop on Dec 7, 2023
Dear Gary Thank you so much for your kind words! We ae very happy to hear that you enjoyed your stay at Grand Hotel Casselbergh. It's always a pleasure to know that our guests appreciate the efforts we put into providing a wonderful experience.Our team works hard to ensure that every guest feels comfortable and well taken care of, so your positive feedback about the customer service means a lot to us.We are already look forward to hosting you again soon! Warm regards, Els, Sales & Marketing Manager

10/10 Excellent

Lorena, Highwood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our two night stay. The hotel is in a perfect location to enjoy all aspects of Bruges. Our room was super cozy and well-appointed. And the lounge area was absolutely gorgeous and elegant. We really enjoyed spending time there! We can’t wait to come back some day! Highly recommend this hotel!!
Response from Els Van Overloop on Nov 29, 2023
Dear LorenaThank you for taking the time to post such a glowing review following your recent stay here at our hotel! We are delighted to read that you enjoyed our comfortable rooms, elegant lounge areas and the ideal location of our establishment. Indeed, in the very heart of the center, the hotel offers a perfect location close to the various points of interest of the city, while enjoying the calm. We do hope that you will allow us another opportunity of playing host to you again in the not so distant future. Very kind regards and wishing you a lovely day, Els

10/10 Excellent

Sharan

Stayed 2 nights in Nov 2023
Response from Morgan on Jan 19, 2024
Thank you very much for this excellent score. We hope to welcome you again in the future!

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I've stayed in.
Stayed 2 nights in Nov 2023
Response from Els Van Overloop on Nov 24, 2023
Dear Ivan Thank you for staying with us and for your feedback!We are very happy to read that we were able to meet your expectations and are already looking forward to welcome you again in the hopefully not so distant future!Very kind regards and wishing you a lovely day, Els, Sales & Marketing

10/10 Excellent

Jade

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel, with lovely and attentive staff. Highly recommend for a quiet and relaxing escape. Easy to get to, just 5 stops on the A1 bus from Brugges station. I came here for the spa area and it didn't disapoint. Particularly loved that there is mo time limit or addition cost.
Stayed 2 nights in Nov 2023
Response from Els Van Overloop on Nov 24, 2023
Dear JadeThank you for taking the time to post such a glowing review following your recent stay here at our hotel, Grand Hotel Casselbergh. We are delighted to read that you enjoyed our spa area, friendly staff and the ideal location of our establishment. Indeed, in the very heart of the center, the hotel offers a perfect location close to the various points of interest of the city, while enjoying the calm. Also, our entire team does their ultimate best to welcome you in the most ideal conditions and your comments on this subjectare a great satisfaction for them. We do hope that you will allow us another opportunity of playing host to you again in the not so distant future. Very kind regards and wishing you a lovely day, Els

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent as usual 1st back since Covid better than we remember
Stayed 3 nights in Nov 2023
Response from Els Van Overloop on Nov 21, 2023
Dear DavidThank you for taking the time to post such a glowing review following your recent stay here at our hotel, Grand Hotel Casselbergh. We are delighted to read that you enjoyed your stay and that we were able to meet your expectations. We do hope that you will allow us another opportunity of playing host to you again in the not so distant future. Very kind regards and wishing you a lovely day, Els

8/10 Good

Margaret, Jamestown

Stayed 1 night in Nov 2023
Response from Els Van Overloop on Dec 15, 2023
Dear MargaretThank you to award us the maximum. We look forward to welcoming you again in the hopefully not so distant future! Wishing you a lovely day, happy holidays and kindest regards, Els, Sales & Marketing

10/10 Excellent

Devon

Traveled with partner
Liked: Property conditions & facilities
Absolutely beautiful and affordable hotel in a perfect location.
Stayed 2 nights in Nov 2023
Response from Els Van Overloop on Nov 14, 2023
Dear DevonThank you for taking the time to post such a glowing review following your recent stay here at our hotel, Grand Hotel Casselbergh. We are delighted to read that you enjoyed our affordabel hotel and the ideal location of our establishment. Indeed, in the very heart of the center, the hotel offers a perfect location close to the various points of interest of the city, while enjoying the calm.We do hope that you will allow us another opportunity of playing host to you again in the not so distant future. Very kind regards and wishing you a lovely day, Els

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in the centre. The staff could not have been more helpful. We will definitely be back.
Stayed 1 night in Nov 2023
Response from Els Van Overloop on Nov 14, 2023
Dear StevenThank you for taking the time to post such a glowing review following your recent stay here at our hotel, Grand Hotel Casselbergh. We are delighted to read that you did appreciate our friendly staff and the ideal location of our establishment. Indeed, in the very heart of the center, the hotel offers a perfect location close to the various points of interest of the city, while enjoying the calm. Also, our entire team does their ultimate best to welcome you in the most ideal conditions and your comments on this subject are a great satisfaction for them. We do hope that you will allow us another opportunity of playing host to you again in the not so distant future. Very kind regards and wishing you a lovely day, Els

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hidden gem
great location, staff and value
Stayed 2 nights in Nov 2023
Response from Els Van Overloop on Nov 6, 2023
Dear Mrs CathyThank you for taking the time to post such a nice review following your recent stay here at Grand Hotel Casselbergh and to award us the maximum. We are delighted to read that you did appreciate our friendly staff and the great location of our establishment. Indeed, in the very heart of the center, the hotel offers an ideal location close to the various points of interest of the city, while enjoying the calm. Also, our entire team does their ultimate best to welcome you in the most ideal conditions and your comments on this subject are a great satisfaction for them. We do hope that you will allow us another opportunity of playing host to you again in the not so distant future. Very kind regards and wishing you a lovely day, Els

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel just a few steps walking from the centre. Rooms were very clean and beautiful. I really recommend this hotel is very elegant.
Stayed 2 nights in Oct 2023
Response from Els Van Overloop on Nov 6, 2023
Dear SandraThank you for taking the time to post such a glowing review following your recent stay here at Grand Hotel Casselbergh. We are delighted to read that you enjoyed our comfortable rooms, elegant hotel and the ideal location of our establishment. Indeed, in the very heart of the center, the hotel offers a perfect location close to the various points of interest of the city, while enjoying the calm. We do hope that you will allow us another opportunity of playing host to you again in the not so distant future. Very kind regards and wishing you a lovely day, Els

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in the centre of Bruges. We stayed in a canal view room which was clean and comfortable. We were pleased we had included breakfast in our package, there was an excellent choice of hot and cold food with some local specialities, a lovely start to each day! Likewise, we enjoyed having a drink in the bar, which was well stocked, with very comfortable seating. Overall, a very good find for our city break.
Stayed 3 nights in Oct 2023
Response from Els Van Overloop on Nov 6, 2023
Dear SusanThank you for taking the time to post such a glowing review following your recent stay here. We are delighted to read that you enjoyed our royal breakfast, comfortable rooms and the ideal location of our establishment. Indeed, in the very heart of the center, the hotel offers a perfect location close to the various points of interest of the city, while enjoying the calm. . We do hope that you will allow us another opportunity of playing host to you again in the not so distant future. Very kind regards and wishing you a lovely day, Els

8/10 Good

Matthew

Stayed 3 nights in Oct 2023
Response from Els Van Overloop on Nov 6, 2023
Dear MatthewThank you so much for staying with us and for receiving this beautiful score. We look forward to welcoming you again in the hopefully not so distant future! Wishing you a lovely day and kindest regards, Els, Sales & Marketing

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Els Van Overloop on Nov 6, 2023
Dear Mrs DeborahThank you for taking the time to give us a quotation following your recent stay here at Grand Hotel Casselbergh. We are delighted to learn that you thoroughly enjoyed your stay and we do hope that you will allow us another opportunity of playing host to you again in the not so distant future. Very kind regards and wishing you a lovely day, Els

10/10 Excellent

angela

Stayed 2 nights in Oct 2023
Response from Els Van Overloop on Nov 10, 2023
Dear Angela Thank you very much for quoting us and award us the maximum.We are very pleased we were able to meet your expectations! We look forward to welcoming you again in the hopefully not so distant future! Wishing you a lovely day and warm regards,Els, Sales & Marketing

10/10 Excellent

Dina, Snohomish

Liked: Amenities
I was upgraded to a superior room, beautiful; had a bathtub and separate shower. Bed/pillows were very comfortable. Stocked minibar. Excellent buffet breakfast and very close to the main square.Very luxurious. Definitely will stay here again.
Stayed 1 night in Oct 2023
Response from Els Van Overloop on Oct 19, 2023
Dear Mrs Dina Thank you for taking the time to share your opinion following your stay at Grand Hotel Casselbergh.Very pleased to hear that you did appreciate our excellent breakfast, comfortabel bed, beautiful rooms and the location of our establishment. Indeed, in the very heart of the center, the hotel offers an ideal location close to the various points of interest of the city, while enjoying the calm. We hope to have the pleasure of welcoming you back to our hotel during your next visit to Bruges, Very kind regards and wishing you a nice day, Els

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. New section was very nice and like a large chain hotel room.
Stayed 3 nights in Oct 2023
Response from Els Van Overloop on Oct 19, 2023
Dear AnonymousThank you for taking the time to share your opinion following your stay at Grand Hotel Casselbergh. We are delighted to read that you enjoyed our spacious rooms and our location!Indeed, the hotel offers an ideal location close to the various points of interest of Bruges, while enjoying the calm. We hope to welcome you again in our amazing city and in our hotel! Sincerely, Els, Sales & Marketing

10/10 Excellent

Glen

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very impressive and highly recommended hotel. One of the best I have ever stayed in.
Stayed 2 nights in Oct 2023
Response from Els Van Overloop on Oct 10, 2023
Dear GlenThank you for taking the time to post such a glowing review following your recent stay here at our hotel, Grand Hotel Casselbergh. We are delighted to read that we were able to meet your expectations! We do hope that you will allow us another opportunity of playing host to you again in the not so distant future. Very kind regards and wishing you a lovely day, Els

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel in the heart of Brugge with all primary attractions in walking distance. Rooms were clean and with excellent amenities. Staff were very accommodating. Great bar with tons of comfortable seating options. This is the place to stay.
Stayed 1 night in Oct 2023
Response from Els Van Overloop on Oct 10, 2023
Dear JillThank you for taking the time to post such a glowing review following your recent stay here at our hotel, Grand Hotel Casselbergh. We are delighted to read that you enjoyed our clean rooms, excellent amenities and the ideal location of our establishment. Indeed, in the very heart of the center, the hotel offers a perfect location close to the various points of interest of the city, while enjoying the calm. Also, our entire team does their ultimate best to welcome you in the most ideal conditions and your comments on this subjectare a great satisfaction for them. We do hope that you will allow us another opportunity of playing host to you again in the not so distant future. Very kind regards and wishing you a lovely day, Els

10/10 Excellent

Randy

Traveled with partner
Liked: Amenities
Very nice hotel
Stayed 2 nights in Sep 2023
Response from Els Van Overloop on Oct 2, 2023
Dear RandyThank you very much for awarding us the maximum of the points. Very pleased to read that you enjoyed your stay with us and you did love our amazing city!We hope to have the pleasure of welcoming you back to our hotel during your next visit to Bruges, Very kind regards and wishing you a nice day, Els