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An absolutely beautiful property. I can’t wait to go back.
Kimberly
Stayed 1 night in Apr 2024
Response from Morgan on Apr 23, 2024
Dear Kimberly,Thank you for the perfect score and the kind words. We're absolutely pleased to hear that you've enjoyed your visit to Bruges and that our hotel contributed to that. We can't wait to welcome you back in the future! Warm RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh
10/10 Excellent
Gregory, Falls Church
Apr 20, 2024
Gregory
Stayed 2 nights in Apr 2024
Response from Morgan on Apr 23, 2024
Dear Gregory, Thank you very much for the perfect score! We hope we may welcome you back in the future. Kind RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh
Dear Maritza, We're very sorry to read that you've rated us a 2/5. Would it be possible to reach out to us and explain why we've received such a low score? Your feedback is extremely valuable for the constant improvement of our services. Kind RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh
The location was perfect - easy access to all the sites and tons of restaurants. The staff was great, the room was huge by European standards and the breakfast was very impressive. I would stay here again and would recommend to others.
James
Stayed 3 nights in Mar 2024
Response from Morgan on Apr 8, 2024
Dear James, We sincerely thank you for your kind words and perfect score. We're thrilled to hear that you've enjoyed your stay at Grand Hotel Casselbergh and that our team, the room and the breakfast were stay enhancing. We would love to welcome you back in the (near) future! Best RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh
A fantastic hotel in the heart of Brugge. We loved our stay, very walkable to all the sites and dining options. Convenient and secure underground parking, HOWEVER... there are no EV chargers at all. The listing mentions EV chargers but there are none. It's a little surprising considering this is Europe and a very nice hotel. We had to find alternate charging after driving all the way from Bonn. This is an easilly fixable situation, and I hope the fix it soon.
Howard
Stayed 2 nights in Mar 2024
Response from Morgan on Apr 8, 2024
Dear Howard, Thank you very much for your kind words and lovely score. We're absolutely pleased to read that you've loved your stay with us. We're very sorry for any inconvenience caused with the parking, since we indeed do't have EV chargers we don't advertise them so we'll definetly find out where this is advertised and change this. We'll definitley take your feedback into careful consideration so we can constantly improve our services. We wish you a very nice day and hope you'll be able to visit us again soon. Warm RegardsMorgan Co-Front Office Manager Grand Hotel Casselbergh
Dear Leslie, Thank you for the amazing score. We hope we may welcome you back in the future! Kindest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh
The hotel was so beautiful, clean large rooms with a beautiful bathroom. The loft with beds was so comfortable and unique to any hotel. The architecture in the hotel and decor was exceptional! One of the nicest hotels I have stayed at. The breakfast was amazing.
DAW
Stayed 2 nights in Mar 2024
Response from Morgan on Apr 5, 2024
Dear DAW, We sincerely want to thank you for the perfect score and for taking the time to write such a positive review. We're thrilled to read that you've enjoyed your stay at Grand Hotel Casselbergh and that it's beauty contributed to your overall experience and making it even 'one of the nicest hotels' for you does gives us great pleasure. We hope we may welcome you back some time soon. Warmest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh
Dear Alexandria, Thank you for the lovely score. We hope we may welcome you again on your next trip to Bruges! Kindest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh
We loved our stay! Great location, breakfast and amenities
Julie
Stayed 2 nights in Mar 2024
Response from Morgan on Apr 1, 2024
Dear Julie, Thank you for the wonderful score and your kind words. Everyday we aim to provide our guests with a relaxing and comfortable stay so we're very thrilled to read that we've succeeded. If you're ever visiting Bruges again, it would be our pleasure to welcoming you back at Grand Hotel Casselbergh. Best RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh
Dear Amanda, Thank you for the perfect score! We hope we may welcome you back some time soon. Kindest RergardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh
Great hotel in great location. The wellness area is very nice touch.
Scott
Stayed 1 night in Mar 2024
Response from Morgan on Mar 30, 2024
Dear Scott, Thank you for the wonderful score and for the lovely feedback. We're pleased to hear that you've enjoyed your stay at Grand Hotel Casselbergh and that our prime location and wellness center contributed to that experience. We hope we may welcome you back some time in the near future. Kindest RegardsMorgan Co-Front Office Manager Grand Hotel Casselbergh
10/10 Excellent
Mario
Mar 24, 2024
OK
Mario
Stayed 1 night in Mar 2024
Response from Morgan on Mar 30, 2024
Dear Mario,Thank you for choosing Grand Hotel Casselbergh and for the perfect score! We wish you a lovely day and hope we may welcome you back sometime in the future. Kindest RegardsMorgan Co-Front Office Manager Grand Hotel Casselbergh
Beautiful hotel, right by the centre and easy walking to all the sights of Bruges.
Steve
Stayed 1 night in Mar 2024
Response from Morgan on Mar 24, 2024
Dear Steve, Thank you for taking the time to write such a positive review. Hopefully we may welcome you back some time soon. Kindest RegardsMorgan Co-Front Office Manager
Dear Joanna, Thank you very much for your kind words and the perfect score! We hope we may welcome you back in the future. Kindest RegardsMorgan Co-Front Office Manager
This hotel is not only gorgeous but so comfortable & inviting. Every single amenity was amazing including the staff. Absolutely would stay there again.
Mackenzie
Stayed 3 nights in Mar 2024
Response from Morgan on Mar 16, 2024
Dear Mackenzie,Thank you for taking the time to write such a lovely review and for the excellent score!We're thrilled to read that you've appreciated the gorgeousness of Grand Hotel Casselbergh and felt invited and welcomed. Every day, our entire staff does their absolute best to provide top-notch service, so we're very pleased to hear that we've succeeded in that aspect.We'd love to welcome you back sometime soon.Warmest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh
Dear Merritt,Thank you for the wonderful score. We're pleased to hear that you enjoyed our bathroom with both shower and baththub. Should you ever visit the lovely city of Bruges again, we hope we may welcome you back at Grand Hotel Casselbergh. Kindest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh
Dear Susan,Thank you for the perfect score! We wish you a very enjoyable day and hope to have the pleasure of welcoming you back again soon. Kind regardsMorgan Co-Front Office Manager
10/10 Excellent
Sara
Traveled with family
Feb 21, 2024
We were very pleased with this property! It was clean and beautiful and felt much more high end than the cost would have implied! I would recommend this hotel to anyone!
Sara
Stayed 2 nights in Feb 2024
Response from Morgan on Feb 21, 2024
Dear Sara, Thank you very much for your praising feedback. Every day we strive to ensure that we provide all our guests with a pleasant and comfortable stay. We are therefore extremely pleased to hear that you enjoyed your stay at Grand Hotel Casselbergh. We wish you a very enjoyable day and hope to have the pleasure of welcoming you back again soon. Kind regardsMorgan //Co-Front Office Manager
Dear Deirdre, We would like to thank you for the amazing score! We hope to welcome you again soon at Grand Hotel Casselbergh. Kind regardsMorgan Co-Front Office Manager Grand Hotel Casselbergh
Fantastic location ! Just 3 minute walking distance from town square
James
Stayed 4 nights in Feb 2024
Response from Morgan on Feb 17, 2024
Dear Mr James, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our fantastic location, just a 3-minute walk from the town square. It's great to know that our proximity to the heart of the city added to the positive experience of your stay.We appreciate your kind words and look forward to welcoming you back for another fantastic visit in the future. Kindest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh
8/10 Good
Marc
Feb 5, 2024
Liked: Property conditions & facilities
Marc
Stayed 3 nights in Feb 2024
Response from Morgan // Co-Front Office Manager on Feb 11, 2024
Dear Mr Marc, Thank you very much for this nice review. We certainly hope to welcome you again in the future!Best RegardsMorgan
We returned to Bruges for the holidays. We decided to have rooms for our adult children here, and they were quite pleased. A bit "fancy" for young adults, but they enjoyed the superb service, food, access to the lounge for evening nightcaps, and the breakfast was phenomenal! We plan to add this Hotel to our list of recommendations!
Thank you!!
Amy
Stayed 6 nights in Dec 2023
Response from Morgan //Co-Front Office Manager on Jan 31, 2024
Dear Amy, Thank you very much for your praising feedback and the perfect score. How lovely to hear that the service as well as the food was much enjoyed. We wish you a very wonderful day and hope to have the pleasure of welcoming you back again soon. Kind regardsMorgan //Co-Front Office Manager
Easy to find, great location, very quiet, lovely toiletries.
Felt very relaxed when we left.
Sarah
Stayed 2 nights in Jan 2024
Response from Morgan //Co-Front Office Manager on Jan 31, 2024
Dear Sarah, Thank you very much for this wonderful review and the perfect score. How nice to hear that you highly appreciated the central location of our hotel as a base from which to enjoy the beautiful city of Bruges along with all the numerous sights the city has to offer. We hope we will be able to welcome you at our hotel again during your next visit to Bruges. Kind regardsMorgan //Co-Front Office Manager
The best hotel we stayed in during our entire European vacation. Besides being the only one furnished with two comfortable chairs and a refrigerator, the hotel was elegant without being stuffy and the staff cheery and real.
Edward
Stayed 2 nights in Jan 2024
Response from Morgan R. on Jan 22, 2024
Dear Edward, Thank you very much for your praising feedback. Every day we strive to ensure that we provide all our guests with a pleasant and comfortable stay. We are therefore extremely pleased to hear that you've enjoyed your stay at Grand Hotel Casselbergh to the fullest. We wish you a very enjoyable day and hope to have the pleasure of welcoming you back again soon. Kind regardsMorgan //Co-Front Office Manager
This place is a wow. It's so convenient, clean and impressive. Decor is spot on and opulent. But the best part was the staff. Everyone was so nice. Shout out to the fantastic lady in the bar who gave us so much advice on the local beers (her dad's favourite is Duvel and it's mine too now)!
Tom
Stayed 2 nights in Jan 2024
Response from Morgan // Co-Front Office Manager on Jan 20, 2024
Thank you for taking the time to write such a lovely review and for the kind words. Every member of our staff goes out of their way to ensure that our guests have an unforgettable stay, so we are very happy to hear that we succeeded in this and that you were able to get your hands on a new favourite beer along the way. We will definitely pass on your kind words. We would love to welcome you back in the future!
10/10 Excellent
ANTONY
Jan 15, 2024
ANTONY
Stayed 3 nights in Jan 2024
Response from Egon Lagrou on Jan 19, 2024
Thank you very much for this positive score. We hope to welcome you again in the future!
Breakfast was amazing! Will be visiting again in the future!
Lisa
Response from Morgan on Jan 19, 2024
Thank you very much for this excellent review. We are delighted to hear that you've enjoyed our American style breakfast buffet. We are already looking forward to welcoming you back in the future!
We’ve stayed here many time and it’s never failed to live up to excellent standards. Great location, lovely clean rooms and fabulous staff. The lounge is great for grabbing a quick drink or having a lazy coffee beside the fire.
Sinead
Stayed 3 nights in Dec 2023
Response from Morgan // Co-Front Office Manager on Jan 19, 2024
We'd like to thank you for this excellent score and taking the time to write such positive review. We are pleased that we've provided you with a pleasant stay again. Very much looking forward to next time!
What a magical stay in Brugge! We came for the winter market and felt so cozy in our room. The hotel is beautiful and the staff are very friendly and helpful. The bar is lovely and the breakfast was amazing!! If you are looking for a magical stay in Brugge, this should be part of your stay!
Ann
Stayed 1 night in Dec 2023
Response from Morgan on Jan 19, 2024
Thank you very much for this excellent score. We are pleased that we've provided you with a pleasant stay in the center of Bruges every time, with all the comfort that Grand Hotel Casselbergh has to offer. Very much looking forward to next time!
10/10 Excellent
parang
Dec 27, 2023
parang
Stayed 1 night in Dec 2023
Response from Morgan Rigaux on Jan 19, 2024
Thank you very much for this wonderful review. We certainly hope to welcome you again in the future!
10/10 Excellent
James
Dec 25, 2023
James
Stayed 4 nights in Dec 2023
Response from Morgan on Jan 19, 2024
Thank you very much for this nice review. We certainly hope to welcome you again in the future!
10/10 Excellent
Karen
Dec 23, 2023
Karen
Stayed 1 night in Dec 2023
Response from Morgan on Jan 19, 2024
Thank you very much for this excellent score. We hope to welcome you again in the future!
This is the second time we have stayed as the first time was so good and we were made to feel welcome and special on our anniversary.
I have to day that, this time, it was even better. Nothing was too much trouble for the staff. They are very helpful and amazing.
Our room was beautiful and clean.
We shall definitely stay here again on our next visit.
Well done to all at the hotel.
Thank you for your kind and attentive service.
Aamir
Stayed 2 nights in Dec 2023
Response from Morgan // Co-Front Office Manager on Jan 19, 2024
We'd like to thank you for taking the time to write such a positive review. We're very happy to hear that, as before, you've enjoyed your stay at Grand Hotel Casselbergh as well as the service that was provided to you. We'll make sure that all departments concerning can hear your wonderful words. We're already looking forward to welcoming you back next time!
I always stay here when I come to Bruges. It is pure luxury in every way. Rooms are beautiful as are the lounges and bar. Staff are friendly and professional and breakfast is incredible, so much choice. Moreover it is central to all attractions. At Christmas it is like a wonderland.
Lorraine
Stayed 3 nights in Dec 2023
Response from Els Van Overloop on Dec 15, 2023
Dear Mrs Lorraine Thank you for taking the time to share your opinion following your stay at our hotel.We are delighted to read that you enjoyed the location of our establishment. Indeed, in the very heart of the center, the hotel offers an ideal location close to the various points of interest of the city, while enjoying the calm. Also, our entire team does their ultimate best to welcome you in the most ideal conditions and your comments on this subject are a great satisfaction for them. We hope to have the pleasure of welcoming you back to our hotel during your next visit to Bruges, Very kind regards and wishing you a nice day, Els
Dear DThank you so much for this excellent score. It's great to read that you had a perfect stay. We look forward to welcoming you again in the hopefully not so distant future! Wishing you a lovely day and kindest regards, Els, Sales & Marketing
Staff speaks too fast … information overload. Slow down & focus on your guests’ understanding
Gary R
Stayed 2 nights in Dec 2023
Response from Els Van Overloop on Dec 15, 2023
Dear GaryThank you for taking the time to share your opinion following Grand Hotel Casselbergh. We are delighted to read that you enjoyed your stay!We note with great interest your remark concerning our staff speaking too fast and will not fail to give it our full attention. Your feedback is essential to the constant improvement of our services. We hope to welcome you again in our establishment. Sincerely, Els, Sales & Marketing
Lovely hotel, centrally located in walking distance of the Christmas market and restaurants and bars. Very clean, room was comfortable.
Alison Clare
Stayed 3 nights in Dec 2023
Response from Els Van Overloop on Dec 15, 2023
Dear Mrs AlisonThank you very much for this excellent score. It's great to read that you had a lovely stay. Indeed, the hotel offers an ideal location close to the various points of interest of Bruges, while enjoying the calm. We look forward to welcoming you again in the hopefully not so distant future! Wishing you a pleasant day, happy holidays and warmest regards,Els, Sales & Marketing
Dear Mike Thank you very much for this excellent score. It's great to read that you had a lovely stay. We look forward to welcoming you again in the hopefully not so distant future! Wishing you a pleasant day, happy holidays and warmest regards,Els, Sales & Marketing
Beautiful hotel, parking very tight getting in but other than that a stunning hotel.
Matthew
Stayed 1 night in Dec 2023
Response from Els Van Overloop on Dec 7, 2023
Dear Matthew We are glad you found the hotel stunning! Our excuses concerning the inconvenience with the tight parking , but happy of course that it didn't overshadow the overall positive impression. Very kind regards and wishing you a nice day! Els
Dear AnonymousThank you so much for the fantastic 10/10 rating! Your feedback means a lot to us, and we're thrilled to hear that you had a positive experience. We appreciate your support and look forward to hosting you again in the future. Kindest regards and wishing you a lovely day! Els
Really enjoyed our stay at the Grand Hotel Casselbergh due to the wonderful room, facilities and the great level of customer service offered by all the staff.
Gary
Stayed 3 nights in Nov 2023
Response from Els Van Overloop on Dec 7, 2023
Dear Gary Thank you so much for your kind words! We ae very happy to hear that you enjoyed your stay at Grand Hotel Casselbergh. It's always a pleasure to know that our guests appreciate the efforts we put into providing a wonderful experience.Our team works hard to ensure that every guest feels comfortable and well taken care of, so your positive feedback about the customer service means a lot to us.We are already look forward to hosting you again soon! Warm regards, Els, Sales & Marketing Manager
We loved everything about our two night stay. The hotel is in a perfect location to enjoy all aspects of Bruges. Our room was super cozy and well-appointed. And the lounge area was absolutely gorgeous and elegant. We really enjoyed spending time there! We can’t wait to come back some day! Highly recommend this hotel!!
Lorena
Response from Els Van Overloop on Nov 29, 2023
Dear LorenaThank you for taking the time to post such a glowing review following your recent stay here at our hotel! We are delighted to read that you enjoyed our comfortable rooms, elegant lounge areas and the ideal location of our establishment. Indeed, in the very heart of the center, the hotel offers a perfect location close to the various points of interest of the city, while enjoying the calm. We do hope that you will allow us another opportunity of playing host to you again in the not so distant future. Very kind regards and wishing you a lovely day, Els
10/10 Excellent
Sharan
Nov 28, 2023
Sharan
Stayed 2 nights in Nov 2023
Response from Morgan on Jan 19, 2024
Thank you very much for this excellent score. We hope to welcome you again in the future!
Dear Ivan Thank you for staying with us and for your feedback!We are very happy to read that we were able to meet your expectations and are already looking forward to welcome you again in the hopefully not so distant future!Very kind regards and wishing you a lovely day, Els, Sales & Marketing
Stunning hotel, with lovely and attentive staff. Highly recommend for a quiet and relaxing escape. Easy to get to, just 5 stops on the A1 bus from Brugges station. I came here for the spa area and it didn't disapoint. Particularly loved that there is mo time limit or addition cost.
Jade
Stayed 2 nights in Nov 2023
Response from Els Van Overloop on Nov 24, 2023
Dear JadeThank you for taking the time to post such a glowing review following your recent stay here at our hotel, Grand Hotel Casselbergh. We are delighted to read that you enjoyed our spa area, friendly staff and the ideal location of our establishment. Indeed, in the very heart of the center, the hotel offers a perfect location close to the various points of interest of the city, while enjoying the calm. Also, our entire team does their ultimate best to welcome you in the most ideal conditions and your comments on this subjectare a great satisfaction for them. We do hope that you will allow us another opportunity of playing host to you again in the not so distant future. Very kind regards and wishing you a lovely day, Els
Excellent as usual 1st back since Covid better than we remember
DAVID
Stayed 3 nights in Nov 2023
Response from Els Van Overloop on Nov 21, 2023
Dear DavidThank you for taking the time to post such a glowing review following your recent stay here at our hotel, Grand Hotel Casselbergh. We are delighted to read that you enjoyed your stay and that we were able to meet your expectations. We do hope that you will allow us another opportunity of playing host to you again in the not so distant future. Very kind regards and wishing you a lovely day, Els