Ratings based on 1,206 Verified Reviews

4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel worth atmosphere

Posted Feb 26, 2017
Had a wonderful stay at the Dukes' Palace. Very nice rooms, we had a Duplex which was a great family room. Breakfast included fizz and chocolate so the day started well.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

five star bruges

Posted Feb 26, 2017
Pros: beautiful hotel. 5 star yet relaxed. helpful staff. lovely bar area. excellent breakfast. central location. all wonderful.
Cons: slightly disappointed with the spa area. Comparing its spa area with the Carlos IV hotel in Prague, the Carlos IV would get 10/10, this would get 2/10
Location: Great bars close 't Brugs Beertje, De Halve Maan brewery & De Garre bar. Superb mussels at Breydel de Coninc. Everything in easy walking distance
beautiful hotel. 5 star yet relaxed. helpful staff. lovely bar area. excellent breakfast. central location. slightly disappointed with the spa area. but overall the experience was wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Superb Hotel & perfect location!

Posted Feb 24, 2017
This hotel was perfect location, definitely 5 star. Breakfast was superb and staff were always efficient & polite.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent, UK

A hidden gem in Brugge

Posted Feb 20, 2017
Pros: Everything
Location: So close to the centre, but you wouldn't know it's there.
First class service, clean, welcoming, very relaxing.
5 out of 5
Recommended
for Couples
by A verified traveler from London

Gorgeous hotel in the town center

Posted Feb 7, 2017
Pros: All of it..
Cons: There was some maintenance work going on during Monday morning from 8am with drill noises that ruined our lie in. Maybe wait until 9am?
Location: Very central location close to great pubs and Markt
Stunning hotel with excellent staff and the rooms were very comfortable. Cosy lounge and the location is just two minutes from Markt with easy access everywhere. I would definitely go back!
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Posted Jan 29, 2017
Great location, good breakfasts.
5 out of 5
Recommended
for Couples
by A verified traveler

In the center of oldtown

Posted Jan 13, 2017
Pros: Coming in! Beautifully lighted. An amazing building
Location: Easily accessible parking. You won't need your car...
Excellent dinner with multilingual, attentive staff. Best pastries on morning buffet!
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent position

Posted Jan 6, 2017
Pros: The style, the ambience and the overall look.
Cons: Nothing
Location: The location was perfect right in the centre.
Ten of us had a lovely few days at this hotel to celebrate New Year
5 out of 5
Recommended
for Everyone
by A verified traveler from england

Great hotel

Posted Jan 4, 2017
We had a couple nights stay between Xmas and new year. It was fab to get all the Christmas stuff like market ice arena lights music and food without the crowds of pre Christmas. Lots of beautiful buildings and history Although chilly it was great to go back to the comfortable surroundings of the hotel where nothing is too much trouble for the staff. Mmm! Hot chic by real fire!😊
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

Stunning looking hotel - Not sure 5* worthy though

Posted Jan 3, 2017
Pros: Stunning looking and in great location. Underground parking a bonus.
Cons: Staff attentiveness and customer service. Condition of room.
Hotel is stunning looking and is in a fantastic location. The underground parking is a great bonus too. Room was a good size and bed was comfy. The room was a bit battered though with small bits of damage to furniture and decor throughout - Not really what you would expect from a 5* hotel. The staff in the bar/lounge (with the exception of the main 'bar manager') were very average - We would return from dinner and sit for ages before being offered a drink. On one occasion when I went straight to the bar because of the slow service the night before we were told to take a seat and they would be straight over... 15 minutes later they arrived to take our drinks order... Then another 10 minutes to get our drinks. All the time, a number of bar staff just stood behind the bar unoccupied. Again, this low level of service and attention was not what was expected at a 5* hotel.