Stunning looking hotel - Not sure 5* worthy though
Posted Jan 3, 2017
Hotel is stunning looking and is in a fantastic location. The underground parking is a great bonus too. Room was a good size and bed was comfy. The room was a bit battered though with small bits of damage to furniture and decor throughout - Not really what you would expect from a 5* hotel. The staff in the bar/lounge (with the exception of the main 'bar manager') were very average - We would return from dinner and sit for ages before being offered a drink. On one occasion when I went straight to the bar because of the slow service the night before we were told to take a seat and they would be straight over... 15 minutes later they arrived to take our drinks order... Then another 10 minutes to get our drinks. All the time, a number of bar staff just stood behind the bar unoccupied. Again, this low level of service and attention was not what was expected at a 5* hotel.