Ratings based on 874 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Greece
Convenient for all city sightsPosted Dec 20, 2017
We have stayed at Jan Brito on at least three occasions over the past six years. On this occasion we were very disappointed to see how it had deteriorated. The staff work hard but clearly they are expected to cover duties other than their assigned ones which results in problems. For example the Reception staff have to leave their desks often to store and release luggage, they also have to go to guest rooms endeavour to solve technical problems. When the lift stopped working because of a faulty door catch the duty Receptionist had to leave her desk for at least fifteen minutes to try and rectify the problem. All of these issues left the main desk unattended. During our seven night stay our television was out of action for six days even though we reported the problem several times each day. For two of these days snow apparently covered the satellite dish and caused the problem but on the other four days we were given no reason or solution despite the efforts of the duty Receptionists who had to leave their desk to try and find a solution to the problem. The general cleanliness was certainly below standard- there were large cobwebs in the high beamed ceilings area of our room. Our cleaner seemed to be working hard but obviously she didn't have the necessary equipment to resolve this. There were also cobwebs along the main passageway to Reception just above floor level. There were loose door handles and broken garden lights. Sadly we will not be returning.
for Everyoneby A verified traveler
Posted Dec 16, 2017
Very nice stay in a lovely hotel. Would recommend to friends and family.
by A verified traveler from United Kingdom
Nice hotel, needs a bit of TLC in roomsPosted Dec 11, 2017
I stayed here with my husband for 2 nights for a quick city break. The staff are very nice and speak excellent English. The hotel itself was in a great central location, but it was a bit tired in the rooms. They were nice enough and were absolutely fine for 2 nights, but I typically prefer a more modern room. I had purchased this hotel over others for the free use of the spa, but was disappointed to find out that you had to book in advance to use the spa as it turned out you had private use of the sauna, steam room and gym per hour. Although it was nice to have it all to yourself, it did limit you as to when you could actually use it.
for Everyoneby A verified traveler from kent
Well placedPosted Dec 6, 2017
Ideally situated for the town centre Great staff and a well stocked bar.
for Everyoneby A verified traveler from Reading, UK
Nice HotelPosted Nov 27, 2017
Just a short walk and Very convenient for Xmas market and town. Staff very good, warm welcome, breakfast selection ok, warm room but found it on the small size for rate charged, however as we only slept in it it was adequate. Overal recommended.
for Everyoneby A verified traveler from Cambridge UK
Hidden gemPosted Nov 20, 2017
We chose this lovely hotel after reading people's reviews (and not being able to choose out of the dozens on offer!). The price was really good for two nights, and other people had recommended it, so we went for it - and were very glad that we did. A roaring fire welcomed us in the cosy reception area, where a very polite young lady talked us through what they had on offer. Our room was small but very quaint, with a soaring beamed ceiling - really lovely and unusual. My only slight moan would be that the walls are rather thin, and we were woken up by some noisy neighbours at 2am! Breakfast was served in a stunning Regency-style room with views over the garden - a real show-stopper. Overall, an excellent choice - very close to the centre, and with real character.
by A verified traveler
My StayPosted Nov 15, 2017 on Hotels
The room was very spacious and the bed was comfortable. The staff was great and helpful. My heater didn't initially work -that was a bit annoying. It was fixed within a few hours. That is why I gave 4/5 rating. Good hotel, I would come back.
Posted Nov 14, 2017 on Hotels
Staff were great. Hotel was nice. Area is fantastic, right next to everything downtown in Bruges
for Everyoneby A verified traveler from Boston, MA USA
Historical cozy spot!Posted Oct 18, 2017
Location: The free walking tours (both day and night ones) are great! Ask for a brochure at the front desk.
Perfect spot for a short getaway to Bruges. Just off the main drag and extremely cozy. Excellent staff, too - very helpful, polite, and accommodating. Rooms are a bit small, but comes with the territory of such a historical space – and city! Would definitely stay again.
Bruges VisitPosted Sep 17, 2017 on Hotels
Great hotel and staff was extremely accommodating. Breakfast was delicious. Hotel was close to city center.