Porch

Reviews of Hotel Portinari

4 out of 5
Hotel Portinari
't Zand 15, Bruges

Reviews

9.0

Wonderful

Rating 10 - Excellent. 180 out of 308 reviews" "
Rating 8 - Good. 97 out of 308 reviews" "
Rating 6 - Okay. 22 out of 308 reviews" "
Rating 4 - Poor. 4 out of 308 reviews" "
Rating 2 - Terrible. 5 out of 308 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gilli

Liked: Amenities
Wonderful stay! Totally updated room, great bed and superb staff. My favorite hotel in brugge
Stayed 1 night in Apr 2024

10/10 Excellent

Ercin

Traveled with family and small children
Liked: Amenities
Yes
Stayed 2 nights in Mar 2024

10/10 Excellent

Erin J, West Babylon

Stayed 8 nights in Feb 2024

10/10 Excellent

Maureen

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location. Very comfy king size bed. Right beside a large underground parking lot which was very handy.
Stayed 1 night in Feb 2024

4/10 Poor

Cindy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Hard to park, saw a hair on the bedding. We received a broken bed in a room with 2 queen beds (technically not 2 queen beds, each queen was made by 2 twin beds combined, so 4 twin beds total, one of the twin beds was broken). The hotel was like: can’t give you any refund because you book from Expedia; room is alright to sleep 3 people so the broken bed doesn’t matter. They offer a discount for next stay, but we don’t have a plan to visit bruges again.
Stayed 1 night in Jan 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well done Portinari
The toilet arrangement in the room left a lot to be desired. The toilet had an opaque glass door and was situated level at the head end of the bed.The toilet area was far to small for any hope of comfort or privacy. Rest of the room was good. Tall lady receptionist was extremely helpful with a slight emergency and went above and beyond the call of duty in dealing with our problem. So well done Portinari
Stayed 2 nights in Dec 2023

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Rooms are very modern. Perfectly situated just seconds from bars and restaurants. Only a 5 minute walk from the main plaza area. Staff is very friendly. They even helped us out when we made a mistake with our booking. Can’t recommend it enough.
Stayed 1 night in Nov 2023

10/10 Excellent

gavin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait pour notre visite à Bruge. On a adoré
Stayed 3 nights in Nov 2023

6/10 Okay

Neha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel and staff but was shocked by the bathroom amenities. It is all open concept. There is no door to the shower area. Our room was set up with a small private toilet room (with door). And then the shower was open concept with glass window. There was a privacy shade but you could still see through slightly. All rooms are this way. Can be awkward - was traveling with friends. But we managed. Otherwise good hotel. Probably would not stay again just because of the bathroom.

10/10 Excellent

Claudiu, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfortable. It was very close to everything you need. The area is safe and clean and you can walk everywhere. The staff was excellent. Only downfall was room did not get very cool and there was a lighting issue. Not a big deal though as everything else about the hotel made up for it.
Stayed 2 nights in Oct 2023

10/10 Excellent

Rabika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was situated in a convenient location. The hotel room was clean, spacious and well equipped.
Stayed 1 night in Aug 2023

8/10 Good

Shelagh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at this hotel for 4 nights. Great hotel within a short walk to the centre of Bruges. We had a family room with two twin beds and a queen bed which was a Murphy bed. The Queen bed had a hard mattress which made it a bit hard to sleep on and the shower area had no door which were the only challenges. Overall a good experience and there was a nice food market on Saturday in the square outside our hotel which was a nice surprise.
Stayed 4 nights in Aug 2023

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location & quality
Nicest hotel of a multi-day trip - very conveniently located (just within walking distance of the train station and on the edge of the old town). Several restaurants nearby and scattered across the town. Nice open space with room for our family of three.
Stayed 2 nights in Jul 2023

8/10 Good

Svetlana, Brisban

Liked: Cleanliness, staff & service, property conditions & facilities
Nice modern hotel on the square with tons of dining and drinking options and a market on some days Parking is right under that square for 12€ per 24 hours Rooms are of decent size with fancy furnishings and a coffee machine with plenty of coffee pods and tea bags.
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Cherry Blossoms, Anaheim

Stayed 2 nights in Jun 2023

8/10 Good

Faye

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Alejandro

Stayed 1 night in Dec 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
great location for Bruges with underground public parking in tZand. No restaurant but plenty of restaurants nearby
Stayed 1 night in Nov 2022

8/10 Good

Ludwin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Excellent hotel but staff not too friendly
Stayed 1 night in Jul 2022

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great renovated property. Clean, and bright and beautiful. Staff were nice and friendly and it's literally on top of, or next a bunch of nice restaurants and bars.
Stayed 1 night in May 2022
Response from Front Office on Jul 5, 2022
Dear Michael, Thank you for taking the time to review our hotel. I'm very glad to read that you've enjoyed staying with us!

10/10 Excellent

Michael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. The hotel itself I’ve been told has since been renovated so everything seems nice and clean which is very important for me at hotels.
Stayed 1 night in May 2022
Response from Hotel Portinari on May 17, 2022
Dear Michael, Thank you ever so much for taking the time to review our hotel. I'm pleased to read that you've experienced our staff als friendly and helpful! Indeed, we pride ourself in the cleanliness of our hotel, as this is the base for a good hotel, in our opinion.

6/10 Okay

Sandra

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The property is centrally located to all the sites. Front desk staff was very unpleasant
Stayed 1 night in Nov 2021
Response from Hotel Portinari on Nov 12, 2021
Dear Sandra Thank you for having taken the time to share your experience with us. We are very sorry to read your feedback regarding our front desk. Service is of course very important to us and we are sorry this did not meet your expectations. Kind regards Hotel Portinari

10/10 Excellent

Chiara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay as a family
We had a great short stay at Portinari. The room was specious and comfortable. Service was spotless.
Stayed 1 night in Aug 2021
Response from Hotel Portinari on Aug 25, 2021
Dear Chiara Thank you very much for this lovely review and score! We are pleased to read that you and your family have had an enjoyable stay in our hotel and that our triple room met your expectations. Thank you as well for your kind words about our service, we will make sure to pass along your compliments to our team. We hope to have the pleasure of welcoming you as our guests again during your next visit to Bruges! Kind regards Hotel Portinari

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Lovely central hotel. Very clean and modern obviously recently refurbished. Beautiful lobby and friendly helpful staff. Spacious room with beautiful view.
Stayed 1 night in Feb 2020
Response from Team Portinari on Mar 2, 2020
Dear Steven, Thank you very much for this lovely review. We are happy that you would recommend our hotel and that you liked the style and modern design of our hotel. It is also a pleasure for our team to read your kind words about our staff. We hope to have the pleasure of welcoming you as our guests again in the future! Kind regards, Team Portinari

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Team Portinari on Feb 21, 2020
Dear Karen, We would like to thank you for taking the time to review your recent stay. We are delighted to hear that you enjoyed your stay in our hotel and in Bruges. It is a lovely city with culture, art, history and the famous canals. We hope to have the pleasure of welcoming you again soon! Kind regards Team Portinari

10/10 Excellent

Zina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Team Portinari on Feb 3, 2020
Dear Zina, Thank you for staying with us, and for taking the time to give us a score after your departure. We are delighted to see that everything was up to your expectations. We hope to welcome you again when visiting our beautiful city. Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Team Portinari on Feb 3, 2020
Dear traveller, Thank you for staying with us, and for scoring your stay. We are very happy to see that you have enjoyed your visit, and that everything was up to your expectations. We hope to welcome you back when visiting our beautiful city again. Kind regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Hotel was nice and clean and in a good location. Was expecting a little more from a four star hotel though. Had to put the luggage in the storage ourselves (not tagged so not sure if your luggage might be taken by other travelers). Floor wasn’t carpeted and room slippers weren’t provided so it’s a little cold to step on barefooted. The bed had no head rest so it was a little awkward to sit up against to rest.
Stayed 1 night in Dec 2019
Response from Team Portinari on Jan 29, 2020
Dear Guest, thank you for you feedback, we appreciate it. Our luggage room is secured and locked so we can storage your luggage on safety way. Indeed our rooms are not carpeted due to hygiene reasons. Slippers can be provided on request so you are welcome next time to contact the reception to provide you some. Your feedback will be taken into consideration to help us improve the services we provide for our guests. We hope to welcome you back when visiting Bruges again. Kind regards Team Portinari.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and the room were amazing. I had the best sleep in my life there. The location is awesome and the breakfast, well 🔥🔥🔥
Stayed 2 nights in Nov 2019
Response from jerneja on Dec 7, 2019
Dear Richard, We are very thankful for you taking the time to write a positive review. It pleases us to read that you enjoyed your stay at our hotel and had the sleep of your life :) We are also very happy to read you enjoyed our breakfast buffet. We really hope to have an opportunity of serving you again. Team Portinari

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located with in walking distance of the main plaza
Stayed 1 night in Nov 2019
Response from Hotel Portinari on Nov 25, 2019
Dear guest, Thank you for having taken the time to provide feedback following your stay with us. We hope you had a lovely time in Bruges and that you enjoyed the many things our beautiful city has to offer. Our central location is indeed a big plus for our guests, as everything is nicely within walking distance and they can comfortably explore Bruges. We hope to have the pleasure of welcoming you as our guests again in the future! Kind regards, Team Portinari

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very nice hotel, staff was very help full
Stayed 1 night in Nov 2019
Response from Hotel Portinari on Nov 25, 2019
Thank you for the time you took to share your feedback with your fellow travellers. We are pleased to read your compliments regarding our hotel and our staff. Your kind words will certainly be passed along to our team and are much appreciated. We thank you for your feedback and hope to have the pleasure of welcoming you in Bruges again in the future! Kind regards Team Portinari

6/10 Okay

Stephen

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
A little disappointing for 4 star hotel
The hotel was nice clean and modern slap bang in the centre of Brugge. The room we booked was a family room which was big and spacious and over looked the square. The master bed was two singles put together with a drop down double wall bed which worked fine for the kids and us adults. There were two main issues about the family room the first being the bathroom had no door and a full length glass wall (which in fairness did have a blind) but the lack of door did make it more difficult with a 14 year old girl and 11 year old boy to shower and get dressed in private. The biggest issue was that one of the lights was faulty and was flashing on and off so we couldn’t use any of the main lights for the whole stay which wasn’t ideal at night relying on mood light. We reported is as soon as we arrived but nothing was done about it. Not the greatest for a supposed 4 star hotel. I think I would have rated it closer to a 3 star at best. Other than that a nice stay.
Stayed 2 nights in Oct 2019
Response from Hotel Portinari on Dec 13, 2019
Thank you for having taken the time to share your experience. We are sorry to read that your stay with us did not entirely meet your expectations. Our rooms indeed have an open design with no door, to cover the glass wall of the bathroom a roll-down screen is provided. For more information about our various room types and the lay-out of the room, please do not hesitate to contact our team. We are happy to assist with any questions you may have. We thank you for your feedback and we do hope to have the pleasure of welcoming you and your family in Bruges again in the future. Best regards, Team Portinari

10/10 Excellent

Cheryl, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was a 12 minute walk to train station. Underground parking in front of hotel. Close to everything.
Stayed 2 nights in Oct 2019
Response from Hotel Portinari on Oct 29, 2019
Dear Cheryl, Thank you for your review, we appreciate the time you took to provide a score following your time with us. We are pleased to read that you enjoyed your stay and that you liked our central location in Bruges. Our guests can comfortably explore the city as we are within walking distance from the various shops, museums and restaurants there are to enjoy. We hope to have the pleasure of welcoming you in Hotel Portinari again in the future! Kind regards Team Portinari

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location.
Very nice hotel, great location. 10 meters from a reasonably priced car park and only a short walk from central Brugge.
Stayed 2 nights in Oct 2019
Response from Hotel Portinari on Nov 5, 2019
Dear Steven, Thank you very much for writing this amazing review. It is a pleasure to read your compliments regarding our hotel and its central location. We are indeed comfortably within walking distance from the central market square and close to the underground parking Centrum 't Zand. We hope to have the pleasure of welcoming you in Bruges again in the future and wish you a lovely day! Best regards, Team Portinari

10/10 Excellent

shailesh

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bruges trip from The Local Chartham
We had a great trip to Bruges with 18 fantastic friends to celebrate a few birthdays. The hotel portinari was great the location and the rooms were extremely comfortable. The welcome service provided by the hotel was a very nice surprise. Thank you and I’m sure we will return again. From all on the trip from The local chartham.
Stayed 3 nights in Oct 2019
Response from Hotel Portinari on Oct 29, 2019
Dear Shailesh, It is a pleasure to read your kind words regarding our staff, service and our rooms. We are happy you had an enjoyable time in our beautiful city and we hope you all had a lovely time celebrating. Thank you for your review and we hope to have the pleasure of welcoming you in Bruges again in the future! Kind regards, Team Portinari

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, friendly staff, clean and well kept rooms!
Stayed 2 nights in Sep 2019
Response from Hotel Portinari on Oct 4, 2019
Thank you for this lovely review. We are happy to read your kind words regarding our staff and our rooms. It's equally a pleasure that you appreciated our central location. Guests can indeed comfortably explore Bruges as our hotel is within walking distance from the various points of interest, museums, shops and restaurants. We hope to have the pleasure of welcoming you in Hotel Portinari again! Kind regards, Team Portinari

6/10 Okay

Keith

Liked: Cleanliness
Disliked: Property conditions & facilities
Could have been so much better - disappointed
Location is good, because it's close to one of the pedestrian exits from the huge t'Zand underground car park. Staff were OK, some a bit 'cool', some were lovely. Room condition was a big disappointment. Air-con was weedy and never reached the set temperature, and weirdly reverted to 24C setting after a few hours. USB charging ports were dead, as were some of the mains sockets. Several overhead light bulbs were not working, 'stylish' small round table had a top which was unusable since it tilted by 10degrees! All of these were reported by us (and no doubt others) but "nobody is available to fix them". Good points: waterfall shower was great, nice toiletries, room was clean, small fridge (real bonus) and kettle. Breakfast was fine (for us) with very helpful staff. Didn't get the 'city view' rooms that were booked ('all our rooms have views of the city" - was the response). They don't. Overall: would I recommend this hotel? Not sure, think I'd opt for a less-stylish (and hopefully better-maintained) choice.
Stayed 3 nights in Sep 2019
Response from Hotel Portinari on Nov 5, 2019
Dear Keith We regret to read your stay did not meet your expectations. We aim to provide a pleasant experience for all our guests and are sorry that we were not able to provide this. Your comments regarding the air conditioning and the USB ports have been passed along to our team and will certainly be checked. We thank you for your feedback and do hope to have the opportunity of welcoming you again in the future to provide an excellent experience. Kind regards Team Portinari

8/10 Good

Kerrie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Hotel Portinari on Sep 17, 2019
Dear Kerrie Thank you very much for having taken the time to provide a score following your stay with us. We hope you have enjoyed your time in Bruges and hope to have the pleasure of welcoming again in the future! Kind regards, Team Portinari

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient. It is on the t’ Zand square with regular buses to the station and lots of cafes.
Stayed 3 nights in Aug 2019
Response from Hotel Portinari on Sep 6, 2019
Dear guest Thank you having chosen Hotel Portinari for your stay in Bruges. We are happy to learn that you appreciated our central location. Guests can easily explore our beautiful city on foot and enjoy a refreshing drink or a nice dinner in one of the many bars and restaurants in the area. We thank you for your feedback and hope to have the pleasure of welcoming you in our hotel again! Kind regards Team Portinari

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location for the hotel And the rooms 👍..............
Stayed 3 nights in Aug 2019

8/10 Good

Tara, Portland, Oregon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable and the decor in the room was nice. There was not a shower, so that was a challenge. There were no washcloths, as most Americans use them.
Stayed 1 night in Jul 2019
Response from Hotel Portinari on Aug 8, 2019
Dear Tara, Thank you for your lovely feedback about your stay with us. We are happy to read that you liked the decor of our hotel and that the beds were comfortable. A good night’s rest is of course very important for a hotel. Our suites indeed come with a bath. Should you prefer a shower instead, we happily recommend you our other room types which are provided with walk-in rain showers. We hope to have the pleasure of welcoming you in Bruges again in the future! Warm regards, Team Portinari

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and Brugge is very nice. Even better if you watch the film In Bruge first.
Stayed 1 night in Jul 2019
Response from Hotel Portinari on Aug 9, 2019
Thank you very much for this kind feedback. Bruges is indeed a lovely city to visit, it has so much to offer: restaurants and bars, shops, museums and architecture, Belgian chocolate and waffles…. We are glad that you had an enjoyable stay with us and hope to have the pleasure of having you as our guests again in the future. Kind regards, Team Portinari

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brugge
Excellent trip, Brugge is such a beautiful city. The hotel is perfectly placed for exploring the city. Very comfortable, spotlessly clean and quiet. All the staff were very helpful and polite, we will definitely stay there on our next visit
Stayed 1 night in Jul 2019
Response from Hotel Portinari on Aug 8, 2019
Dear Amanda, Thank you very much for sharing your experience with your fellow travelers. It is a pleasure to read your kind words regarding our staff. Our hotel indeed has an excellent location to discover Bruges, we are within walking distance of the market square and the many attractions in our beautiful city has to offer. We look forward to having the pleasure of welcoming you again in the future! Kind regards, Team Portinari

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Amazing hotel, very contemporary and beautiful. Located a couple of minutes walk from all main attractions.
Stayed 3 nights in Jul 2019
Response from Hotel Portinari on Aug 8, 2019
Thank you for this lovely review. We are very happy to read your kind words about our hotel. Our location in the city centre of Bruges is indeed a big advantage, we are situated within walking distance from the various attractions, museums and other points of interest our city has to offer. We hope to have the pleasure of welcoming you again! Kind regards, Team Portinari

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing overlooked, including location
Two wonderful nights in Bruges. The property was outstanding. I was greeted with a warm friendly smile, helpful advice, and everything got better from there. My single room was lovely, spotless, modern with all the conveniences. The property was located in the center of everything, and the amenities were ample, down to a filtered water device to fill plastic bottles for the day. The breakfast was ample and diverse for every taste. Smiles abounded everywhere from the front desk, dining room and the cleaning staff. This hotel management could teach another of hosteliers a great deal about running a top property.
Stayed 2 nights in Jul 2019
Response from Hotel Portinari on Aug 9, 2019
Dear Henry, Thank you very much for this wonderful review! It is a real pleasure to read your lovely words about our staff and service. Your compliments have been passed along to our team. We are also happy to read that the room and the breakfast buffet met your expectations and that you enjoyed our central location in Bruges. Thank you once more for your lovely feedback and we hope to have the pleasure of welcoming you as our guest again! Kind regards, Team Portinari