Ratings based on 546 Verified Reviews

4.4 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Nov 14, 2016 on Ebookers
Pros: Cosy , quiet and a nice welcome in from the cold weather
Cons: Nothing
I booked 3 rooms for a group travelling together and all were very good. The staff are very friendly and welcoming , willing to help always. The location of the hotel is fantastic whilst only 5 mins walk to the main square it's very quiet. The parking is a short walk and very secure. Top tip if you are in Brugge on a Saturday night pre book a table for dinner in a restaurant we struggled a little. We are already planning on coming back to this hotel next yea !
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, elegant, timeless. Understaffed.

Posted Nov 12, 2016
Pros: Charming atmosphere. Great location.
Loved everything except front desk. Someone was being trained and the Trainor was only desk staff. Also no porter for luggage was major handicap.
Comment from Hotel Management
Nov 13, 2016 by Sofie, Hotel Management
Dear Mary, It is great to read that you were impressed with our convenient location and the charming atmosphere. However we are very sorry that we did not meet your expectations in regards to the level of service. I will certainly share your feedback with the entire team so we may continue to enhance our service. Warm regards, Sofie
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Historical and well maintained hotel on the canal

Posted Nov 9, 2016
Pros: Where to begin. This hotel was beautiful and well preserved and maintained with modern updates. The decor of the room was luxurious, rich in history. The location was perfect for walking day or night around Bruges. We took a cab both ways to/from the train station and did not have a problem. Breakfast included champagne, and it was wonderful sitting by the window enjoying breakfast and looking out onto the canal. Bruges is an amazing medieval city. I will come back again!
Cons: The staircase going up in the hotel was a bit narrow and creaked going up. I didn't mind because you could tell that it was maintained well and preserved with the rest of the hotel.
Location: Chocolate shops, cafes, waffles for a mid afternoon snack, Michelangelo's Madonna and Child, beautiful canals, walking to the top of the Belfry.
Comment from Hotel Management
Nov 13, 2016 by Sofie, Hotel Management
Dear Chrissy, It is great to read that you were impressed with our rooms, the convenient location and all the other facilities that we have to offer. It was our pleasure serving you, and we hope to have you back with us soon. Warm greetings Sofie
5 out of 5
by A verified traveler

Hotel with Character

Posted Nov 3, 2016 on Hotels
Character building turned into traditional type hotel. Staff excellent.
Comment from Hotel Management
Nov 6, 2016 by General Manager, Hotel Management
Dear Valued customer, Thank you for your feedback. We are very pleased that you enjoyed the old charm of the building with it's modern comfort and you appreciated our staff. Warm regards Sofie
5 out of 5
by A verified traveler

Posted Oct 30, 2016 on Hotels
The best! Location, great room with canal view, shopping, restaurants, etc. a GREAT stay!
Comment from Hotel Management
Nov 6, 2016 by General Manager, Hotel Management
Dear valued guest, Thank you for your positive feedback on your recent stay. We are very pleased that you appreciated the central location of the hotel; Best regards Sofie
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel on the edge of the canal

Posted Oct 29, 2016
Only a short stroll from the Markt this is a lovely hotel with lots of character. We had a comfort double overlooking the canal but the room we had was huge with lovely high ceilings. I would definitely recommend this hotel.
Comment from Hotel Management
Nov 6, 2016 by Delphine, Hotel Management
Dear valued guest, Thank you very much for taking the time to share your recent hotel experience here on Expedia. We are glad to read that our central location was convenient for you and that you have appreciated the design of the hotel. Thank you for your recommendation and we hope to have the chance of welcoming you back once. Kind Regards, Delphine.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 27, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Oct 15, 2016 on Hotels
Very nice hotel would stay again
5 out of 5
by A verified traveler

Quaint and quiet place

Posted Oct 15, 2016 on Hotels
Location is perfect for walking all of Brugge, but was very quiet.
5 out of 5
Recommended
for Couples
by A verified traveler from Colorado

Great Bruges Location

Posted Oct 12, 2016
Pros: Convenient location in center city. The courtyard in the hotel was very pleasant. Helpful staff. Nicely maintained. Large, comfortable room and bath.
Cons: The breakfast was expensive so we opted for nearby restaurants.
Location: Just walking the city is a treat with the architecture and the canals. Belgian beer tasting venues abound. Churches, museums, and shops aplenty .
The hotel is an older building with great character and is well-maintained. It borders on a canal. The courtyard is quiet and very pleasant. There is also a patio in the front of the hotel. The staff was helpful on several occasions, which facilitated our activities. Their English was quite sufficient. The room was a very comfortable size with air conditioning and windows to the courtyard. The bathroom was updated and had wash cloths. The location is excellent for walking to the sites within the city center. It is a few doors from a small plaza with a few restaurants and a convenience store. The walk to Market Square is very short - 5 min. Plenty of restaurants, shops, and places of interest in the square and the surrounding area. We did not have a car so we cannot comment on parking. It did not appear to be good. However, it is a reasonably priced taxi ride from the train station. Bring good walking shoes for cobblestone streets and sidewalks. Overall, it contributed greatly to our stay in that wonderful city.
Comment from Hotel Management
Nov 6, 2016 by Delphine, Hotel Management
Dear valued guest, Thank you very much for sharing your feedback on Expedia. We were pleased to read that you had a comfortable stay with us and that you especially appreciated the location and style of the hotel along with the friendliness of our hotel staff. We are glad that you have enjoyed the visit to our city so much and that you are able to give such nice tips to our future guests. As you mentioned, the hotel has a secured underground parking garage which is located 400m from the hotel. This garage comes at a cost of € 22/day. Nevertheless, there are alternative options to park near the hotel as well. We hope that we will be able to spoil you with our various breakfast buffet when you visit us next time. It is the perfect way to start a great day full of impressions and discoveries in this beautiful city. Warm regards, Delphine