Lobby sitting area

Reviews of Relais & Chateaux Hotel Heritage

5 out of 5
Relais & Chateaux Hotel Heritage
Niklaas Desparsstraat 11, Bruges

Reviews

9.6

Exceptional

Rating 10 - Excellent. 391 out of 485 reviews" "
Rating 8 - Good. 76 out of 485 reviews" "
Rating 6 - Okay. 12 out of 485 reviews" "
Rating 4 - Poor. 1 out of 485 reviews" "
Rating 2 - Terrible. 5 out of 485 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kurtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, well kept, and the welcoming staff made the stay incredibly comfortable. Food and drink available at the restaurant and bar was top notch as well!
Response from Johan Creytens - Owner & General manager on Mar 12, 2024
Thank you for your fantastic review! It's our goal to provide a memorable experience for our guests, and we're delighted that we could achieve that during your visit.Our team works hard to ensure a delightful culinary experience for our guests, and your positive feedback is truly appreciated.We look forward to welcoming you back for another exceptional stay at our property. If there's anything specific you'd like to share or suggest for improvement, please feel free to let us know.

10/10 Excellent

Soo Youn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is super convenient and safe and quiet. The hotel is very charming and very clean. The stuff are all very kind. Highly recommend!
Stayed 3 nights in Dec 2023
Response from Johan Creytens - Owner & General manager on Dec 24, 2023
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our hotel to be super convenient, safe, and quiet. Thank you for the high recommendation! We look forward to welcoming you back on your next visit, and if there's anything specific you enjoyed or if there are areas where we can further enhance your experience, please feel free to let us know.Safe travels, and we can't wait to host you again!

8/10 Good

Neil

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Kirstie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The standout element of this hotel is the service, in particular the staff in the restaurants. Eugene who is a breakfast server deserves a shoutout. His service is exceptional, nothing is too much and he always has a smile and welcoming demeanour. I also loved the quietness of this place, it is a small boutique hotel so it felt like we had privacy and could relax. We had a classic double room, which I must say did feel a little small for us both with our luggage. As a women, I did bring alot of clothes and the wardrobe space was lacking! The rooms could do with a few upgrades, like new TVs for example. Perhaps a smart tv. Also another suggestion is conditioner in the bathroom's. The bathrooms only had 2 in 1 shampoo, which as most women would agree is not ideal. Loved the hotel though and I am a fan of the regency style decor!
Stayed 3 nights in Nov 2023
Response from Johan Creytens - Owner & General manager on Dec 5, 2023
Dear Kirstie,Thank you for sharing your detailed and thoughtful review of your recent stay at our hotel. It's wonderful to hear that you enjoyed the quiet and private atmosphere of our small boutique hotel. Creating a relaxing and intimate environment is important to us, and we're pleased it contributed to your overall experience.We're delighted that you loved the hotel and are a fan of the regency style decor. Your support means a lot to us, and we look forward to the opportunity of welcoming you back for another enjoyable stay.

10/10 Excellent

Sohin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Has such a charm about it. The service impeccable and location is great.
Stayed 2 nights in Nov 2023
Response from Johan Creytens - Owner & General manager on Dec 5, 2023
Dear Sohin,Thank you for taking the time to share your kind words about your recent stay at our hotel. We're also thrilled that you experienced impeccable service during your stay. Our team works hard to ensure our guests feel well taken care of, and your appreciation is truly valued.Thank you for choosing our hotel, and we look forward to the opportunity of welcoming you back for another wonderful experience.

10/10 Excellent

Sebastian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Close to the centre - a few minutes walk (although Bruges is tiny and very walkable). Fantastic service all round. Large and cozy room. Reception and other staff helped with everything we needed. Constant and clear communication. We loved it and would easily come back.
Stayed 3 nights in Nov 2023
Response from Johan Creytens - Owner & General manager on Dec 5, 2023
Dear Sebastian,Thank you for taking the time to share such a wonderful review of your recent stay with us. It's heartening to hear that you had a fantastic experience with our service and that the reception and other staff were able to assist you with everything you needed. We take pride in providing top-notch service, and your kind words are truly appreciated.Thank you for expressing your love for your stay, and we would be absolutely delighted to welcome you back whenever your travels bring you to Bruges.

10/10 Excellent

francesca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with incredible staff Room was a little cramped but very clean
Stayed 2 nights in Nov 2023
Response from Johan Creytens - Owner & General manager on Dec 5, 2023
Dear Francesca,Thank you for taking the time to share your thoughts about your recent stay with us. We're thrilled to hear that you found our hotel beautiful and our staff incredible.We appreciate your feedback regarding the room size, and we apologize for any inconvenience caused. Your comfort is important to us, and we'll take your comment into consideration as we continuously strive to improve our guests' experiences.It's heartening to know that despite the room size, you found it very clean. Our housekeeping team works hard to maintain high cleanliness standards, and we're pleased to see their efforts reflected in your experience.We hope to have the pleasure of welcoming you back in the future. If there's anything specific you'd like us to note for your next visit, please feel free to share.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional in every way
Beautiful building and impeccably maintained. Small boutique hotel in the heart of Bruges. Can’t really fault anything and I wouldn’t want to after our perfect weekend there. The building is exactly as in the photographs and the quality of service is exceptional. In fact the attention to detail at the hotel really makes it stand out against others we have been to. It’s the little things that separate the good from the great and this hotel does it all perfectly. Every member of staff we interacted with were a credit to themselves and the quality of this establishment, and we could not have enjoyed a better experience without their effortlessly excellent service at all times.
Stayed 2 nights in Nov 2023
Response from Johan Creytens - Owner & General manager on Nov 7, 2023
Dear Mr & Mrs Darren,We appreciate your fantastic feedback and are thrilled to hear about your perfect weekend at our small boutique hotel in the heart of Bruges. We are dedicated to delivering exceptional service and attention to detail, and it's truly heartwarming to read that you found this to be the case during your stay. It's indeed the little things that set us apart, and we are delighted that you recognized and appreciated these efforts.Your kind words about our staff members are greatly appreciated. We take immense pride in their dedication and the level of service they provide. They will be recognized for their role in making your experience so enjoyable.We thank you for choosing to stay with us and for sharing your experience. Your satisfaction is our greatest reward, and we look forward to welcoming you back for more perfect stays in the future.Warm regards,

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent, small boutique hotel that is conveniently located. The staff is wonderful. The continental breakfast is delicious and generous.
Stayed 2 nights in Oct 2023
Response from Johan Creytens - Owner & General manager on Nov 7, 2023
Dear Valued Guest,Thank you for sharing your thoughts about your recent stay with us. We're delighted to hear that you found our boutique hotel to be excellent and conveniently located.Your kind words about our staff are greatly appreciated. Providing excellent service is a top priority, and we're pleased to know that you had a wonderful experience with our team.We're also thrilled to learn that you enjoyed our delicious and generous continental breakfast. It's always a pleasure to start the day with a great meal.We hope to have the pleasure of welcoming you back for more enjoyable experiences in the future. Your continued patronage is highly valued.Warm regards,

10/10 Excellent

Sebastian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, great ambiance. The staff went out of their way to assist you and make your stay truly enjoyable. Breakfast buffet and service was truly exceptional.
Stayed 2 nights in Sep 2023
Response from Johan Creytens - Owner & General manager on Oct 2, 2023
Dear Mr Sebastian,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an excellent experience during your stay at our hotel.It's heartwarming to know that you found our service to be excellent and that our ambiance contributed to a truly enjoyable stay. Our team is dedicated to going the extra mile to assist our guests and create memorable experiences.Your satisfaction is our utmost priority, and your kind words motivate us to continue providing top-notch service.We hope to have the pleasure of welcoming you back in the future for another exceptional stay. If you have any specific comments or suggestions, please feel free to share them with us.Warm regards,

10/10 Excellent

Patricia, Tacoma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thomas and Claire at the front desk were welcoming, gracious, and helpful throughout our stay. Our visit to Bruges is a lifetime memory!
Stayed 1 night in Sep 2023
Response from Johan Creytens - Owner & General manager on Sep 26, 2023
Dear Patricia,Thank you for sharing your wonderful experience at our hotel, and for highlighting the exceptional service provided by Thomas and Claire at our front desk. We are thrilled to hear that they were welcoming, gracious, and helpful throughout your stay.It's truly heartwarming to know that your visit to Bruges has left you with lifetime memories. Our team is dedicated to ensuring that each guest has a memorable and delightful experience, and your kind words motivate us to continue our efforts.We hope to have the pleasure of welcoming you back to create more cherished memories whenever your travels bring you to Bruges.Warm regards,

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this for a weekend away for my partners birthday, it was absolutely superb. the location was fantastic, the hotel is steeped in history and very elegant. The buffet breakfast was very good. We did the fine dining experience with wine flight, and it was the best fine dining experience we have ever had, thoroughly enjoyed it. The receptionists at the hotel
Stayed 2 nights in Sep 2023
Response from Johan Creytens - Owner & General manager on Sep 18, 2023
Dear Mrs Cox,Thank you for choosing our hotel to celebrate your partner's birthday weekend. We are delighted to hear that your stay with us was absolutely superb and that you had such a wonderful experience.It's great to know that you appreciated our fantastic location and the historical elegance that our hotel offers. We take pride in providing a unique and charming atmosphere for our guests to enjoy.We are pleased that you found our buffet breakfast to be very good; we believe a great start to the day is essential.Moreover, it brings us immense joy to read that your fine dining experience with our wine flight option was the best you've ever had. Our culinary team works diligently to create memorable dining experiences, and your positive feedback is a testament to their efforts.Once again, thank you for choosing our hotel for this special occasion. We hope to have the pleasure of welcoming you back in the future to create more memorable moments.Warm regards,

8/10 Good

John

Stayed 3 nights in May 2023
Response from Johan Creytens - Owner & General manager on Sep 26, 2023
Thank you so much for taking the time to share your perfect 5/5 rating and for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience with us.Your high rating means a lot to us, as we continuously strive to provide the best possible service and accommodations to our guests. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.Warm regards,

10/10 Excellent

Patricia, Bear

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Johan Creytens - Owner & General manager on Sep 26, 2023
Thank you so much for taking the time to share your perfect 5/5 rating and for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience with us.Your high rating means a lot to us, as we continuously strive to provide the best possible service and accommodations to our guests. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.Warm regards,

10/10 Excellent

Johanna A

Traveled with group
Liked: Cleanliness, staff & service, amenities
The Hotel Heritage is such a charming boutique hotel with all the services you would want- the staff is extremely accommodating. We visited with 7 straight days of rain and they always made us smile.
Response from Sarah | Guest services on Feb 17, 2023
Dear Mrs. Loke, Thank you for your wonderful review! We're delighted to hear that you found the Hotel Heritage to be a charming boutique hotel with all the services you could want. Our staff strives to provide the best possible experience for our guests, and we're thrilled to hear that they were extremely accommodating and made you smile even during these 7 days of rain. We hope to have the pleasure of welcoming you back to the Hotel Heritage in the future!Kind regads

2/10 Terrible

Rosario, MIAMI

Stayed 1 night in Dec 2022

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pamper yourself in Bruges
Very nice stay, wonderful service. The items for sale in the room were a bit much, if you put chips in the room just have it be a courtesy. Why charge for every little thing?Overall very nice and well stocked. The spa was nice. Had a relaxing massage, not the best but nice. Nice touches throughout room such as water, fruit, chocolates, radio, various English-language channels on the TV. Excellent location 2 mins to main square and Belfort. Walk to any attraction in Bruges in minutes.
Stayed 2 nights in Nov 2022
Response from Johan Creytens - Owner & General manager on Jan 4, 2023
Dear,So nice to read you had a great time with us and you appreciated all the little touches in the room.We have indeed a very central location and everything is on walking distance.We also appreciate your comment about the items for sale, but as they are part of the minibar and well indicated, I think it is acceptable for everybody. We can't offer everything as a courtesy ;-)Looking forward to welcome you soon again.Happy New Year!

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022
Response from Johan Creytens - Owner & General manager on Sep 26, 2023
Thank you so much for taking the time to share your perfect 5/5 rating and for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience with us.Your high rating means a lot to us, as we continuously strive to provide the best possible service and accommodations to our guests. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.

10/10 Excellent

Aaron, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was excellent. It was a beautiful property, in a great location (just a block or so off the main square and easy walking distance to the main things to see in Bruges) and with great service. I highly recommend it.
Stayed 4 nights in Sep 2022
Response from Sarah - Guest Service Agent on Oct 6, 2022
Thank you very much for your visit and your stay with us. The whole team is very happy that you have enjoyed your stay with us. Safe travels and looking forward to welcome you soon again with us. Kind regards

8/10 Good

Robert

Stayed 3 nights in Sep 2022
Response from Sarah - Guest Service Agent on Oct 6, 2022
Thank you very much for your visit and your stay with us. The whole team is very happy that you enjoyed your stay with us.We look forward to welcome you soon again with us. Kind regards

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, property conditions & facilities
absolutely wonderful
Stayed 3 nights in Sep 2022
Response from Johan Creytens - Owner & General manager on Sep 6, 2022
Thank you very much for your visit and your stay with us.The whole team is very happy that you enjoyed your stay with us.Safe travels and looking forward to welcome you soon again with us.Kind regards

10/10 Excellent

Miriam

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Elise Lobbens | Guest Relations on Jul 19, 2022
Dear xx, Thank you for sharing your stay experience. It was a pleasure to have you as a guest. We hope to welcome you back soon! Kind regards,

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service with special attention to all little details.
Stayed 1 night in May 2022
Response from Elise Lobbens | Guest Relations on Jul 19, 2022
Dear xx, Thank you for sharing your stay experience. It was a pleasure to have you as a guest. We hope to welcome you back soon! Kind regards,

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful city
a beautiful, charming city--fabulous food, beer, wine, waffles and chocolate. Took a lovely boat tour on the canals. Shopped (successfully) and enjoyed annual parade.
Stayed 2 nights in May 2022
Response from Elise Lobbens | Guest Relations on Jul 19, 2022
Dear Nancy, Thank you for sharing your stay experience. It was a pleasure to have you as a guest. We hope to welcome you back soon! Kind regards,

10/10 Excellent

Julie

Stayed 4 nights in May 2022
Response from Elise Lobbens | Guest Relations on May 18, 2022
Dear Julie, Thank you for sharing your stay experience. It was a pleasure to have you as a guest. We hope to welcome you back soon! Kind regards,

8/10 Good

mansooreh

Stayed 3 nights in May 2022
Response from Elise Lobbens | Guest Relations on May 13, 2022
Dear Mansooreh, Thank you very much for this positive review. We are delighted to hear that you had such a great experience with us and cannot wait to welcome you back very soon at the Relais & Chateaux | Hotel Heritage ! Kind regards,

10/10 Excellent

Spencer

Stayed 3 nights in Apr 2022
Response from Elise Lobbens | Guest Relations on Apr 18, 2022
Dear Spencer, Thank you for sharing your stay experience. It was a pleasure to have you as a guest. We hope to welcome you back soon! Kind regards,

10/10 Excellent

shannaz

Stayed 1 night in Apr 2022
Response from Elise Lobbens | Guest Relations on Apr 18, 2022
Dear Shannaz, Thank you for sharing your stay experience. It was a pleasure to have you as a guest. We hope to welcome you back soon! Kind regards,

10/10 Excellent

Sven

Stayed 1 night in Mar 2022
Response from Elise Lobbens | Guest Relations on Apr 18, 2022
Dear Sven, Thank you very much for your visit and very nice review. We are all very happy you enjoyed your stay with us greatly. Keep safe and looking forward to welcome you soon again in our house and magical Bruges Kind regards,

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Elise Lobbens | Guest Relations on Apr 18, 2022
Dear Irene, Thank you for sharing your stay experience. It was a pleasure to have you as a guest. We hope to welcome you back soon! Kind regards,

2/10 Terrible

Martin

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The property is very small, as are the rooms. There is an in bath shower in a tiny toilet. The property is one of the most expensive hotels in Bruge and is not worth the extortionate price. The staff were unhelpful when I complained and they told me I was not entitled to my money back, even though the limitation was not made clear to me when I booked.
Stayed 2 nights in Feb 2022

10/10 Excellent

Scott, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a jewel and a gem Courteous Helpful Staff Divine cuisine The owners couldn’t have been nicer Would definitely return
Stayed 1 night in Jan 2022
Response from Elise Lobbens | Guest Relations on Jan 25, 2022
Dear Mr Nelson, Thank you for sharing your stay experience. It was a pleasure to have you as a guest. We hope to welcome you back soon! Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Elise Lobbens | Guest relations on Nov 23, 2021
Dear In the first place, we would like to thank you for choosing Hotel Heritage for your stay in Bruges! On behalf of the whole team, we would like to thank you for your great scores. We look forward to welcoming you again in the near future. Kind regards,

10/10 Excellent

KIHEUNG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Christmas stay ever!
It was amazing, the service was very kind and proactive, the dinning experience at room was stunning, and the decorations for christmas was just perfect!
Stayed 1 night in Dec 2020
Response from Elise Lobbens | Guest Service agent on Dec 26, 2020
Dear Mr Park, We are so happy to hear how much you enjoyed your stay with us and wish to thank you for your kind compliments of the dinning experience. We hope you will have another opportunity to come back and visit us again soon. With best wishes, Elise Lobbens Guest Service Agent

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Team Heritage on Oct 22, 2020
Thank you very much for this great score! We look forward to welcoming your next visit to magical Bruges!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very clean, romantic spot, very well situated in town. Close to everything.
Stayed 2 nights in Mar 2020
Response from Johan, Isabelle & team on Mar 16, 2020
Dear valued guest, Thank you very much for taking the time to share your experience at Hotel Heritage. We are really delighted to read that you enjoyed your stay in our very well located Maison, and that you appreciated the excellent service of our team of professionals. We will be very happy to welcome you again next time you visit the magical city of Bruges! Best regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, design, staff, welcome and good bye details... Simply perfect
Stayed 2 nights in Mar 2020
Response from Johan, Isabelle and the entire Heritage team on Mar 8, 2020
Dear valued guest, Thank you very much for this beautiful score and review! We look forward to your next stay in the magical city of Bruges. Warm regards,

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and excellent staff
Perfect place to stay
Stayed 3 nights in Feb 2020
Response from Johan, Isabelle & Heritage team on Feb 26, 2020
Dear Mr. Lee, Thank you very much for taking the time to share your experience with us. We feel honored to read that we were able to exceed your expectations and that you enjoyed your stay at Hotel Heritage. We look forward to your next visit! Warm regards

8/10 Good

ASLI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
An excellent location and helpful staff made our stay very enjoyable.
Stayed 1 night in Jan 2020
Response from Johan, Isabelle and the entire Heritage team on Feb 12, 2020
Dear Asli, Thank you very much for taking your time to review your stay with us.Your feedback is very important to us in our constant strive for a high level of quality. It is a real pleasure to read that you enjoyed your stay with us and that our team was able to offer you a great service. Please also let us know should there be any remarks we can take into account in order to score a 10/10 for your next stay! From the entire team at Hotel Heritage, we look forward to welcoming you again. Warm regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Johan, Isabelle and team on Feb 14, 2020
Thank you very much for this wonderful score! We hope to welcome you again soon when visiting the magical city of Bruges!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Team Heritage on Feb 6, 2020
Thank you so much for this wonderful score! We look forward to your next visit!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location with a central position to all the features that Bruges has to offer.
Stayed 3 nights in Jan 2020
Response from Johan, Isabelle & the entire Heritage team on Jan 21, 2020
Dear valued guest, Thank you very much for choosing our Maison to visit the beautiful city of Bruges. We are delighted to read that you loved the central location of the hotel near all main points of interest, shopping streets, bars & restaurants. Don't hesitate to inform us should there be any aspects in which we could do better as we strive to keep improving the quality of our services. We hope we may welcome you again in the near future! Warm regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful stay
we had an amazing stay. The hotel is truly ‘boutique’ and the owner takes a personal interest in everything. Was even present at the end to say Bon Voyage. We would stay here again in a heartbeat. Anyone travelling to Bruges... this is the place to stay if it fits your budget
Stayed 3 nights in Jan 2020
Response from Johan, Isabelle & Heritage team on Jan 20, 2020
Dear valued guest, Thank you very much for leaving us this wondeful review. We are delighted to read that you enjoyed your stay with us and that we could exceed your expectations. We look forward to your next stay with us! Kind regards

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience. Beautiful hotel and an especially welcoming and professional staff.
Stayed 1 night in Jan 2020
Response from Johan, Isabelle and team Heritage on Jan 6, 2020
Dear valued guest, From the entire team at Hotel Heritage, we would like to thank you for this wonderful review! We look forward to your next stay with us and we wish you a splendid 2020!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Johan, Isabelle and team Heritage on Nov 25, 2019
Thank you very much for you wonderful score!

10/10 Excellent

Karen, New Orleans

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel.Very clean. Very friendly and helpful staff. Would give the hotel 5 stars.
Stayed 1 night in Nov 2019
Response from Johan, Isabelle and the entire Heritag team on Nov 12, 2019
Thank you very much for your wonderful review! We look forward to welcoming you soon again in your house in Bruges!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Johan, Isabelle and Heritage team on Nov 12, 2019
From the entire team at Hotel Heritage, we would like to thank you very much for this beautiful score! Hoping to welcome you soon again

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay. Only issue with our room was the very pretty but slick bathroom floor. My husband slipped after a shower and landed on the floor
Stayed 2 nights in Oct 2019
Response from Johan Creytens, owner and general manager on Nov 5, 2019
Dear Leslie, so sorry to hear you husband slipped. Hope he didn't hurt himself too much. We do provide bath mats in the bathroom to avoid dangerous situations like this. You could even find anti-slipping mats in the closet underneath the sink. Looking forward to welcome you soon again in our magical Bruges.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Johan, Isabelle and team Heritage on Oct 30, 2019
Thank you very much for this wonderful score! We look forward to welcoming you again soon!

6/10 Okay

Nasser

Ok
Stayed 2 nights in Oct 2019
Response from Johan & Isabelle Creytens - Owners Hotel Heritage on Oct 29, 2019
Dear valued guest, I am sorry to read that your stay with us has not been valued positively and we did not meet your expectations. I would have loved the opportunity to have spoken with you personally to solve your issues whilst you were with us. Don't hesitate to contact us at info@hotel-heritage.com about any disappointment you may have felt during your stay and we will take your comments constructively to correct any possible errors and maintain our extremely high standards of service. Looking forward to your reply, I remain at your disposal for any further information you might need. Best regards,