Exterior

Reviews of Jubilee Hotel

2.5 out of 5
Jubilee Hotel
Jubilee Plaza, Jalan KG Kianggeh, Bandar Seri Begawan

Reviews

7.4

Good

Rating 10 - Excellent. 38 out of 261 reviews" "
Rating 8 - Good. 125 out of 261 reviews" "
Rating 6 - Okay. 71 out of 261 reviews" "
Rating 4 - Poor. 22 out of 261 reviews" "
Rating 2 - Terrible. 5 out of 261 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aloysa

Traveled with partner
Liked: Staff & service, property conditions & facilities
Goede ligging! Prachtige kamer. Vloerbedekking was vuil en niet gezogen. Verder heel fijne kamer.
Stayed 2 nights in Feb 2024

6/10 Okay

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mold in bathroom, dirty mirror,dried drips on wall etc
Stayed 2 nights in Oct 2023

8/10 Good

Valentin

Stayed 1 night in Aug 2023

4/10 Poor

CHARLES, CEBU

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Things that i like is the location. It's within walking distance to the main attractions. Staff is kind and rooms are spacious. Didn't like...elevators were under repair, yet they gave us a room on the 4th floor. Moldy smell from the stairwell and paint falling of the walls. Building is old, needs lots of renovation. Bad odor coming from the sewer pipes. WiFi is terrible. Either getting disconnected or constantly lagging. Breakfast is very simple. The worst part about my trip was although they offer free airport service, i was charged $60 US dollars to be picked up from the airport. The hotel is only a 20 minute drive from the airport. When i asked for an explanation. I was told free service only applies if I go from the hotel to the airport. This makes absolutely no sense. Free airport service means free airport service. Will never stay here again
Stayed 4 nights in Jul 2023

8/10 Good

Anthony

Stayed 3 nights in Feb 2023

10/10 Excellent

Ronald

Traveled with family
Liked: Room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Belle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All is good
Not bad.
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night stay
the staffs are helpful. The helps to pick me up from a night market and double confirmed my transport booking. The local are good and room is clean
Stayed 1 night in Sep 2019
Response from Faz on Sep 10, 2019
Greetings from Jubilee Hotel! Thank you for your review. We are happy to hear that you enjoy your stayed with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

8/10 Good

Chen Yiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff who chat and gave me a local map, bus numbers and direction to places of interest. They also advised on the timing to go to the Istana to beat the crowd.The hotel was in close proximity to the places of interest which could be accessed by foot.
Stayed 4 nights in Jun 2019
Response from Faizah on Jun 15, 2019
Dear Chen Yiu, Warm Greetings from Jubilee Hotel! Thank you for for staying with us. We appreciate your valuable feedback. We are happy that, you enjoyed your stay and look forward to seeing you again in the future. Best Regards.

6/10 Okay

Lioiwa, Singapore

Disliked: Amenities, property conditions & facilities
Furnitures are very old and dusty. There was no kettle, no coffee or tea, no tv remote in the room.
Stayed 1 night in May 2019
Response from Faizah on Jun 5, 2019
Thank you for your feedback from which we shall improve our services and facilities.

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019
Response from Faizah on May 1, 2019
Thank you for your good feedback. We are happy to hear that you enjoyed your stay with Jubilee Hotel!

8/10 Good

Verified traveler

Stayed 3 nights in Mar 2019
Response from Faizah on Apr 4, 2019
Thank you for staying with Jubilee Hotel. We appreciate your valuable feedback.

10/10 Excellent

Muallim, kuala lumpur, malaysia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious. Staffs gave excellent service. Location wise, it is near to all attractions in town. Recommended.
Stayed 1 night in Mar 2019
Response from Faizah on Mar 20, 2019
Greetings from Jubilee Hotel! Dear Sir, Thank you for your positive review. We will keep improving and thank you for staying with Jubilee Hotel. Please come again next time.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Needs to be updated/renovated in terms of facilities and amenities.
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2019

8/10 Good

Odette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable enough
Stayed 1 night in Jan 2019

4/10 Poor

Peter

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tired
Staff very nice, hotel is old in that it has not been renovated/ brought up to improved standards by owner. Electricity outlets old, bathroom sewer vents causing bad smell, even with exhaust fan on! Sheets clean but old poly/cotton rough. But, very spacious room. All tolerable, just not in great shape
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Comfortable enough for a night stay whilst in transit. Cannot fault the friendly and accommodating staff.
Stayed 1 night in Jan 2019

8/10 Good

siti Nur'azimah

Liked: Cleanliness, property conditions & facilities, room comfort
Average, quiet environment
It was so and so for the price, kind of slow environment, not really good for people who don't have high tolerance and patience. Plenty of parking spots, food was average. Kind of old fashioned place.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Stayed 1 night in Dec 2018

8/10 Good

Roger

Liked: Cleanliness, staff & service, room comfort
Decent place. Good price.
Stayed 2 nights in Sep 2018
Response from Siti on Sep 26, 2018
Greetings! Thank you for choosing to stay at the Jubilee Hotel during your short visit in Brunei. We are pleased to inform that Jubilee Hotel will start to upgrade its rooms soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Excellent budget hotel
This place isn’t flash but doesn’t pretend to be. Compared to the other hotels in BSB it is very well priced. My room was quiet and clean and it was a very short walk to the centre of BSB. Wifi was reasonably reliable. The staff were very helpful and there is a mini mart and a cafe on the ground floor which were both good. The room price includes an airport pickup or drop off and my driver gave me a short overview of the town on the way back.
Stayed 2 nights in Sep 2018
Response from Siti on Sep 26, 2018
Greetings! Thank you for a very review! We hope to be of serviced to you again in the future. Warm regards,

10/10 Excellent

Mohammed

My base location when in town
If all you want a decent nights sleep with excellent customer service and ok breakfast whilst in town during a flyover this is your spot. It ticks all the boxes and helps you get over your long flight or the one about to occur.
Stayed 1 night in Aug 2018
Response from Siti on Aug 29, 2018
Dear Mr Mohammad, Thank you for staying with us and for a very nice review. We hope to be of serviced with you again in the future. Sincerely,, Siti Noor for Jubilee Hotel Mgt and staff

4/10 Poor

Teng, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Toilet is so smelly. Aircon so noisy Water got rusty smell But the staff are very nice
Stayed 3 nights in Aug 2018
Response from Siti on Aug 9, 2018
Greetings! Thank you for your feedback. We will address the matter a s soon as possible.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, kind.
Wonderful, wonderful. I was in Brunei on the King's birthday and there was a night market within walking distance. It was fun. Unfortunately I was ill during my entire stay but Jubilee staff were kind and understanding. Shuttle service was great. I would stay here anytime I am in Brunei. If I stay again I will upgrade to a better room although sick as I was my room was fine. Later I saw there is a water view for pennies more. Clean, kind, comfortable.
Stayed 5 nights in Jul 2018
Response from Siti on Jul 25, 2018
Dear MS Linda, Thank you for staying with us during your visit in Brunei. We look forward to be of service to you again some other time. God bless!

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Siti on Jul 18, 2018
Thank you for staying with us! :>

8/10 Good

Cha, Singapore

Liked: Cleanliness, staff & service, room comfort
Worth the price
The hotel staff are very hospitable and helpful. They went beyond their job to assist me and make my stay as comfortable and memorable as it can.
Stayed 2 nights in Apr 2018
Response from Siti on Jul 18, 2018
Thank you for staying with us! :>

8/10 Good

George

Liked: Staff & service
Disliked: Property conditions & facilities
Small country, short stay
Small country? Few things to do? 2-3 days stay max.
Stayed 2 nights in Mar 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff. Good location. Need maintenance
Overall is fine since this is a budget hotel. Staff is helpful and friendly.
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relatively cheap hotel in the heart of BSB
This hotel was very nice and clean, staff was very nice, and wifi is secure. The rooms include a minifridge, aircon, toiletries, and a free newspaper. Airport transportation is included during the day and available for a small fee after hours. The hotel has a cafe and minimart on the first floor. The hotel is very close to the Kianggeh market which has cheap food/drinks during the day.
Stayed 2 nights in Nov 2017

8/10 Good

atikah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding stay at jubilee hotel
The staff was amazing and extremely helpful. The central location was certainly a big bonus. The hotel was clean and spacious. All the reception staff was ever so friendly and helpful at all times. A great stay. Thanks very much
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Perfect hotel for the price
No frills hotel located walking distance to the center of town. The complimentary shuttle transfer to/from airport is really convenient.
Stayed 3 nights in Aug 2017

4/10 Poor

Aleksandar, London

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location
Excellent location, close to a mosque, to the river pier ,for a boat ride,close to a mall ,lots of restaurants and cafes around. But. ..not a place to stay for a long,for a night you can compromise,not for any longer.Small room with a double bed,very old tv wich can't be watched as no quality, the phone didn't work.Huge wardrobes ,a bit too much for that small room ,while there is not enough room to move around,plugs dangerously hanging down, Big bathroom,not very clean. Air con Very noisy,you can hear people talking from the other rooms. Good value for money, though
Stayed 1 night in Jun 2017
Response from siti on Jul 17, 2017
Thank you for your comments. This hotel will on renovation in the near future.

6/10 Okay

Verified traveler

Liked: Cleanliness
Quiet place for friends and solo travellers
Good for back packers. For fast and ahort trip and relaxing is recommended.
Stayed 1 night in Mar 2017

8/10 Good

Ahmed Mumtaz

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good location, free transport to and from hotel, and use of the van (for a small fee) to get to any location you like. Room was decent without being spectacular but still highly recommended

4/10 Poor

Michelle, Wellington, New Zealand

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Like a Motel, but Apartment-sized
We hated it here, but there were some good points. Pros: - Free Airport Shuttle, if you request it. - Strong WiFi (login directly to one of the two routers on each floor. None of that nonsense of registering on a web browser). - Long-lasting toilet paper (seriously, I've been having issues at our other hotels with prematurely running to the end of the roll). - Lovely Staff - 5 minute walk to the waterfront. (You will likely get accosted by a few persistent boat-men in the canal.) Cons (get comfortable, this will take a while): - Dust mites EVERYWHERE. We got upgraded as our booked room was unavailable, but I assume this room hadn't been used in a while. We did not trust any surface, and were too paranoid to leave our suitcases open in case they got in. - The Smell. Especially after a shower, but the room smells really musty and sewery. - Lumpy hard pillow and holes in the base mattress. - No jug provided. I'm okay with no complementary water bottles - but at least provide a jug so that I can boil water to fill up my empty bottles. - Everything is so old. Basically, the first thing I thought when we walked in was "Psycho". - Really old and loud Air Con units. - No bathmat provided. It's a bit scary stepping out of the bath after a shower. However, the staff happily brought up an extra towel for us. - NB: Don't buy bread from the convenience store downstairs. The first breadloaf we reached for was mouldy. The loaf we actually bought had a dead bug inside.

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you want a good base location
Perfect location as everything within the city centre is within easy walking from here.

8/10 Good

Summer, BKK, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend Jubilee
Good location - you can walk to Mosque 5 mins and Morning Market just 2 mins. Clean room and good staff.

8/10 Good

Hippo, Hong Kong

Liked: Staff & service
An old hotel but the staff are good. The only thing is the cleaning was not done until 4pm where I have already back to the room

2/10 Terrible

NT, Tan

Disliked: Cleanliness, property conditions & facilities, room comfort
Location is good as near Tamu Kianggeh.
Overall old Hotel! Toilet floor overflooded. Waiting too long for Airport transfer!

8/10 Good

Ma. Donnacille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very kind and welcoming. We love the shuttle service. They provide hassle-free transport for first-timers like us.! Great!

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Nice hotel
This was a nice hotel and quiet The wifi sadly is very poor and keeps disconnecting maybe it was because I was in an end room :-( The breakfast is not great either so u would advise to book Room only The staff where very helpful and there is a free airport shuttle

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel and Good Location
A hotel near the different landmarks in Brunei. Walking distance to shopping malls and restaurants.

6/10 Okay

Verified traveler

Liked: Cleanliness
Convenient for sightseeing!
This hotel is an apartment building. Suite has living room, bedroom and spacious bathroom with bathtub, but no kitchen even it has a clean Central market behind it. Hot water bottle is available at the front desk. Hotel is in central part of Bengar Seri Bagawan. It is near the water village, Mosque, Royal Regalia Museum, central bus terminal, shopping centers,... Hotel has a free airport shuttle service (reservation by email). Convenient store and restaurant are on the first floor. Restaurant has discount menu.

8/10 Good

Donny

Liked: Cleanliness, staff & service, room comfort
Great Location
The location of the hotel was great. The hotel is a bit old. but the superior room was spacious. Bed was OK. There's a convinience store at the lobby.

4/10 Poor

Brett

Disliked: Property conditions & facilities, room comfort
Walking distance from downtown
This hotel was the only reasonably cheap hotel within walking distance of downtown. The room was very dated and not the most comfortable. I would say the price for the rooom should have been more like $15-20 for what you get.