Stay here if you DON'T want sleep
Posted Jul 18, 2016
My stay was a complete nightmare! After a long day at the beach, I thought that I could relax at the hotel with my kids. Wow, I was wrong! The hotel has an indoor pool and it is SO very loud. At 11:15pm I called down to the front desk asking if something could be done about all of the screaming. The response I received was "No, the pool doesn't close until midnight." So let me get this straight, the front desk clerk could not take second out of his night and ask the rude kids to please stop screaming because other paying guests are trying to sleep. UNBELIEVABLE!
The next morning I approached a different clerk and told him about my terrible night. He said that he already knew that I complained because the message had been passed down to him. He said that he received quite a few complaints (of course they did), and that it had only been going on for three days. I asked him why something couldn't be done about just asking the kids to stop screaming. I mean they can still have fun without being so dang loud. His response was that some guests get aggressive when they are asked to quiet down. Well...that is not my problem. They should either quiet down or GET OUT! This whole issue could have been easily handled if the front desk clerk would have simply asked the kids to take it down a notch. I will NEVER stay at this hotel again. There is a Holiday Inn right next door that looked lovely, I will stay there next time.
Comment from Hotel Management
by Ashley, Hotel Management
We are very sorry to hear about the disappointing service that you received from the hotel. We do apologize that the noise from the pool was loud and made it hard to relax and wind down. We are very sorry that the hotel did not do more to resolve this issue. We will make sure to speak with hotel management to ensure all of our guests are being treated with same service and that all guests needs are being met.