Seasonal outdoor pool

Reviews of Econo Lodge Cumberland

2 out of 5
Econo Lodge Cumberland
1135 E King Ave, Kingsland, GA

Reviews

7.8

Good

Rating 10 - Excellent. 138 out of 392 reviews" "
Rating 8 - Good. 138 out of 392 reviews" "
Rating 6 - Okay. 62 out of 392 reviews" "
Rating 4 - Poor. 25 out of 392 reviews" "
Rating 2 - Terrible. 29 out of 392 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for price
Stayed 1 night in Jul 2023
Response from Guest Relations Management on Apr 24, 2024
Hi Tim! Thank you for your feedback and positive rating! We're glad to hear that you found our hotel to be great value for the price.We strive to offer our guests excellent value and comfort during their stay, and we're pleased to see that reflected in your experience.We appreciate your support and hope to welcome you back again soon. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.

10/10 Excellent

Bill

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here often. Clean and quiet!
Stayed 1 night in Apr 2024
Response from M on Apr 19, 2024
Dear Bill,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed your stay and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Peter

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What’s great
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 15, 2024
Hi Peter! Thank you for your 5-star rating! It seems you had a positive experience with us, and we're thrilled to hear that. If there are any particular aspects of your stay that stood out or if there's anything we can do to make your next visit even more enjoyable, please let us know. We look forward to welcoming you back soon!

10/10 Excellent

Matthew

The property is very quiet and clean
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 9, 2024
Hi Matthew! Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your stay and found our property to be quiet and clean. Maintaining a serene and pristine environment for our guests is a top priority, and we're glad that our efforts to uphold high cleanliness standards contributed to your overall satisfaction. We truly appreciate your kind words and your perfect rating. It was a pleasure hosting you, and we look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
older property but clean and great location
Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Dale, We appreciate your feedback on our property's cleanliness and convenient location. Should you have any further comments or suggestions, please feel free to reach out to our management team.

8/10 Good

Qiuxuan

Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 24, 2024
Hi Qiuxuan! Thank you for your rating of 4 out of 5. We're pleased to hear that you had a positive experience during your stay. Your feedback is valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could enhance your experience, please do not hesitate to share them with us. We are committed to providing the best possible experience for our guests, and we appreciate your input. We hope to have the opportunity to welcome you back in the future and earn that fifth star!

10/10 Excellent

Ron, Alliston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 30, 2024
Hi Ron! Thank you for rating your experience with us a perfect 5 out of 5! We're delighted to hear that you had such a fantastic stay. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. We appreciate your kind words and look forward to welcoming you back for another wonderful experience in the future.

2/10 Terrible

Edward

Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 15, 2024
Hi Edward! Thank you for sharing your rating of 1 out of 5. We are deeply concerned to learn that your experience was far below your expectations and sincerely apologize for any shortcomings you encountered during your stay. We strive to provide the highest level of service and comfort to all our guests, and it's clear we missed this mark with your visit. We would be grateful if you could provide us with more detailed feedback on specific areas that need improvement. Understanding these details will be instrumental in helping us make the necessary changes. We hope to have another chance to demonstrate our commitment to excellence and to provide you with a significantly improved experience.

6/10 Okay

Pierrick

Disliked: Property conditions & facilities
Minimally acceptable.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 28, 2024
Hi Pierrick! We regret to hear that your experience with us was only minimally acceptable. We strive to provide all our guests with a comfortable and enjoyable stay, and it's disappointing to learn that we did not meet your expectations. If you have any specific feedback or concerns you'd like to share with us, please feel free to do so. Your feedback is valuable to us as we continuously work to improve our services. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Lisa

Business traveler
Liked: Amenities
Nice and clean smelled fresh when entering our room! Breakfast was good
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello Lisa,We are delighted to hear that you found our hotel room to be nice and clean. It's great to know that you enjoyed our breakfast offerings as well. We appreciate your positive feedback and hope to welcome you back in the future.

2/10 Terrible

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged for a cot, they had me ny 2 guests and a baby in a dirty diaper putside in 87 degree heat.
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Stephanie, We appreciate your feedback and apologize for any inconvenience during your stay. Please feel free to reach out to our management team to address your concerns in detail. Thank you for bringing this to our attention.

8/10 Good

Ghullam

Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Ghullam, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

C

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Its good for a few nights. The shower and handles of the drawers were not clean. But you get what you paid for. The staff was extremely helpful and nice. Breakfast is onlt waffles cereal and coffee. No eggs or anything else
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 5, 2024
Hi C! Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our hotel suitable for a few nights and that you appreciated the helpful and friendly service provided by our staff. We apologize for any inconvenience caused by the cleanliness issues you encountered with the shower and drawer handles. Maintaining a high standard of cleanliness is important to us, and we will address this matter with our housekeeping team to ensure that our cleanliness standards are upheld to the highest level. We appreciate your understanding that our property offers value for the price paid. While we strive to provide comfortable accommodations at an affordable rate, we understand that there may be limitations to the amenities and services offered. Regarding breakfast options, we apologize if our offerings did not meet your expectations. Your feedback is important to us, and we will take it into consideration as we strive to enhance our breakfast selection for future guests. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for another stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

10/10 Excellent

John

Traveled with pets, Traveled with family
Liked: Staff & service
Excellent and safe property. Perfect for a nights stay. Nice amenities around with plenty of restaurants. Good areas to walk your dog. Room are spacious and clean. I was really surprised for the good after staying there.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 29, 2024
Hi John! It's wonderful to hear that you had such a positive experience at the property! We're glad you found the amenities convenient and the rooms spacious and clean. It's great to know that the area was safe and pet friendly as well. If you ever need assistance or have any questions in the future, don't hesitate to reach out. We appreciate your feedback!

10/10 Excellent

Ernesto

Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 21, 2024
Hi Ernesto! Thank you so much for your glowing rating of 5 out of 5! We're thrilled to hear that you had a fantastic experience at Econo Lodge Cumberland. Providing exceptional service and comfort to our guests is our top priority, and we're delighted that we succeeded during your stay. Your satisfaction means everything to us, and we can't wait to welcome you back for another wonderful visit.

6/10 Okay

D f

Traveled with partner
clean nice size room good for the money
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 31, 2024
Hi D! Thank you for sharing your feedback with us. We appreciate your balanced review and your rating of 3 out of 5. We're glad to hear that you found our rooms to be clean and of a good size, and that you felt it was a good value for your money. Providing comfortable accommodations at an affordable price is important to us, and we're pleased that you found your room to meet your expectations in this regard. Your feedback regarding the cleanliness and size of the room is valuable to us as we strive to maintain high standards for all of our guests. We're delighted that you had a positive overall experience during your stay. If there are any areas where you believe we could further improve or if you have any suggestions for us, please don't hesitate to let us know. We're always looking for ways to enhance our guests' experiences and appreciate any insights you can provide. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there is anything else we can do to make your next visit even more comfortable, please don't hesitate to reach out to us.

2/10 Terrible

Mark

Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 23, 2024
Hi Mark! Thank you for providing your feedback, and we sincerely apologize for any shortcomings you experienced during your stay, as reflected in your 1 out of 5 rating. We're deeply sorry that we did not meet your expectations, and we would appreciate the opportunity to understand more about the specific issues you encountered. If you're comfortable, please reach out to our customer service team directly at [email/phone] so that we can discuss your experience in more detail and work towards a resolution. Your satisfaction is our top priority, and we want to ensure that we address any concerns you may have had. We value your feedback and hope to have the opportunity to make amends and welcome you back for a more positive experience in the future.

8/10 Good

JAMES

Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 18, 2024
Hi James! Thank you for choosing to stay with us and for sharing your feedback. We appreciate your 4 out of 5 rating. We're pleased to hear that your overall experience was positive. Your feedback is important, and we're always eager to learn more about how we can enhance our guests' experiences. If there are specific areas you feel we can improve or if there's anything that made your stay memorable, please feel free to share more details. We look forward to the opportunity to host you again for another enjoyable stay.

8/10 Good

CATHERINE

Liked: Cleanliness, staff & service, room comfort
Convenient one night stay
Very convenient from I-95. Found and booked the room on Hotels.com as we were driving. Just needed a place to shower and sleep. Breakfast was limited but good. Seemed clean but did see a couple of bugs. Staff was helpful and friendly.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Jan 11, 2024
Hi Catherine! Thank you for sharing your feedback about your recent one-night stay with us. We appreciate your positive rating and your honest comments. We're glad to hear that our hotel was convenient for your needs and that you found our staff to be helpful and friendly. We also appreciate your feedback on the breakfast, and we'll certainly review the options to ensure we provide a satisfying variety for our guests. We apologize for any inconvenience caused by the presence of bugs. Your feedback is important, and we will address this matter promptly with our pest control team to ensure improvements are made. If your future travels bring you back to our area, we would be honored to have the opportunity to provide you with an even more enjoyable experience. Safe travels and thank you for choosing our hotel!

8/10 Good

CATHERINE

Liked: Cleanliness, staff & service, room comfort
Good for a night's stay
Friendly staff. This was a one night stop on a longer trip. We were just looking for a place to sleep and shower. This was very convenient to I-95. Breakfast was limited - waffles and cereal - but good. Not luxurious, but it had what we needed.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 11, 2024
Hi Catherine! Thank you for taking the time to share your feedback about your recent one-night stay with us. We appreciate your positive rating and your thoughtful comments. We're pleased to hear that our friendly staff and convenient location met your needs for a quick stop during your longer trip. It's great that you found the breakfast, though limited, to be good and that our hotel had what you needed for a comfortable stay. If your future travels bring you back to our area, we would be honored to have the opportunity to host you again. Safe travels and thank you for choosing our hotel!

8/10 Good

Pierre Luc

Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 10, 2024
Hi Pierre! Thank you for sharing your feedback, and we appreciate your 8 out of 10 rating. We're delighted to hear that your experience was positive overall. Your feedback is invaluable to us as we strive to continuously improve our services. If there are specific areas where you feel we can enhance your experience further or if there are aspects that stood out to you, please feel free to share more details. We value your input and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je recommande cet hôtel
Nous aimons cet endroit car c'est sur notre chemin et le prix est abordable
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 11, 2024
Hi Carole! Thank you for taking the time to share your positive feedback about your recent stay with us. We are thrilled to receive your perfect 10 out of 10 rating and appreciate your recommendation. We're delighted to hear that you love our hotel, especially for its convenient location on your way and the affordable pricing. Your satisfaction is our top priority, and we look forward to welcoming you back on your future travels. If there's anything else specific that stood out during your stay that you'd like to share or any preferences you have for future visits, please feel free to let us know. Safe travels and thank you for choosing our hotel!

6/10 Okay

Ned

Disliked: Amenities
OK place to stay for the night while travelling. We stayed in no smoking room but the room smelled like smoke. Free Breakfast ends at 9am. I wouldn't stay here for more then 1 night.
Response from Guest Relations Management on Jan 9, 2024
Hi Ned! Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your honest comments and regret to hear that your experience did not fully meet your expectations. We sincerely apologize for the inconvenience caused by the smoke odor in your designated non-smoking room. Your comfort is of utmost importance to us, and we regret that we fell short in delivering a pristine and smoke-free environment. Rest assured that we will address this matter promptly to prevent similar occurrences in the future. We also acknowledge your feedback about the breakfast timing, and we understand that it might not have been convenient for your schedule. We will review our breakfast hours to see if there are opportunities for improvement. Your insights are valuable to us, and we want to assure you that your comments will be shared with our team for further evaluation and improvement. We strive to make every guest's stay enjoyable, and we regret any inconvenience caused during your time with us. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional stay regardless of price
Perfect place to pop in overnight. Was pleasantly surprised at how clean and comfortable this hotel was for the price. You can tell the owners/management take pride in this location. Highly recommend for any traveler on a tight budget or not.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Jan 9, 2024
Hi William! Thank you so much for taking the time to share your wonderful feedback about your recent stay at our hotel. We are thrilled to learn that you had an exceptional experience and that our cleanliness, comfort, and overall service met your expectations. We truly appreciate your kind words regarding our team's dedication to maintaining a high standard and providing a pleasant atmosphere for our guests. Your recommendation means a lot to us, and we are grateful for your recognition. It was our pleasure to have you as our guest, and we look forward to the opportunity to welcome you back for another exceptional stay. If there's anything specific you enjoyed or any additional comments you'd like to share, please feel free to let us know. Safe travels, and we hope to see you again soon!

6/10 Okay

marnie

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on Jan 7, 2024
Hello marnie,We appreciate you taking the time to provide us with your rating. If there were any specific aspects of your stay that you would like to share, we encourage you to reach out to us directly so that we may address any concerns. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Roach Hotel
Definately a roach hotel, when entered room there were roaches on dresser, in drawers, bathroom sink, under sink in bathroom, The room smelled like smoke and the shower floor was very soft. Would not recommend anyone to stay here. Had to put all clothes and everything in vehicle during night as room was full of roaches.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 28, 2023
Hi Wendy! We sincerely regret the disappointing experience you had during your stay. Your feedback is deeply concerning, and we want to assure you that this is not the level of cleanliness and comfort we strive to provide. We take reports of pests seriously, and we will immediately conduct a thorough inspection and take the necessary measures to address this issue. We also apologize for the smell of smoke and the condition of the shower floor. Your experience falls far below our standards, and we regret any discomfort caused. We are committed to resolving these issues and hope to regain your trust in our services.

2/10 Terrible

Leopoldo

Stayed 1 night in Dec 2023
Response from Manager on Jan 14, 2024
Hello Leopoldo,We apologize if your recent stay did not meet your expectations. We value your feedback and encourage you to reach out to us directly, so we can address any specific concerns you may have. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very happy night.
Great service and price was outstanding. Only one thing missing was comfortable chairs for a person my age.
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Bobby,Thank you for choosing our hotel for your stay and for your positive feedback on our service and pricing. We appreciate your suggestion regarding the chairs and will certainly pass it on to our team for future improvements. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

R M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 13, 2023
Hi RM! Thank you wholeheartedly for your perfect 10 out of 10 rating! We're absolutely thrilled that your experience at Econo Lodge Cumberland was exceptional. Your perfect score is truly appreciated and serves as a tremendous source of motivation for our team. If there were specific aspects of your visit that stood out and contributed to your satisfaction, we would love to hear more about them. Thank you for choosing Econo Lodge Cumberland. We're already looking forward to the pleasure of hosting you again for another outstanding stay.

6/10 Okay

William

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 12, 2023
Hi William! Thank you for choosing us and for providing us with your feedback through a 6 out of 10 rating. We appreciate your honest assessment of your stay. Your insights are important, and we'd love to know more about what aspects of your visit you enjoyed or if there are any areas where we can improve. Understanding our guests' perspectives helps us continually enhance our services. We value your support and hope to have the pleasure of welcoming you back for an even better experience in the future.

6/10 Okay

Uwe

Traveled with partner
Liked: Staff & service, amenities
Room was supposed to be non-smoking, but there were clear traces of nicotine noticeable. There were a lot of small insects and some cockroaches, unfortunately.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 12, 2023
Hi Uwe! Thank you for sharing your feedback with us. We appreciate your honesty, and we apologize for the issues you encountered during your stay. We are genuinely sorry to hear about the traces of nicotine in your non-smoking room and the presence of insects and cockroaches. This falls short of the high standards we strive to maintain for our guests. Please be assured that we are taking immediate action to address these concerns, including a thorough inspection, pest control measures, and additional cleaning protocols. Your feedback is invaluable, and we are committed to making the necessary improvements to ensure a more comfortable experience for our guests in the future. If there's anything else you'd like to share, please feel free to reach out directly. We appreciate your understanding and the opportunity to learn from your experience.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for and overnight stay
Hotel had been recently updated but still needed some improvements. The room was spacious, the desk clerk gave us the largest accessible room they have, and it was nice. The pillows were some of the best we have had. The waffle was good at breakfast, but the rest of the choices were sparce.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 7, 2023
Hi Steven! Thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that you found our hotel suitable for an overnight stay and appreciated the recent updates. We're glad that you enjoyed the spaciousness of your room, and we're happy to have accommodated you in our largest accessible room. It's also wonderful to know that you found the pillows to be some of the best you've had. Your comments about the breakfast choices are duly noted, and we appreciate your input. We'll review our offerings to ensure a more varied selection for our guests. If there are any other specific areas you believe that need improvement or any suggestions you have for us to enhance your experience further, please feel free to share. We look forward to welcoming you back for another stay.

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jchchchchv
Stayed 1 night in Nov 2023
Response from Guest Relations Managemen on Nov 30, 2023
Hi Charles! Thank you for choosing our hotel for your recent stay, and for taking the time to leave a positive rating. We're delighted to hear that your experience with us was favorable. If there are any specific aspects of your stay that stood out or if you have any suggestions for improvement, we'd love to hear more about your thoughts. Your feedback is invaluable to us as we continually strive to enhance our guests' experience. We hope to have the pleasure of welcoming you back for another enjoyable stay.

8/10 Good

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great when passing theu for a quick overnight stay. It is convenient to many restaurants and shopping and a short ride to St Mary's and Yulee FL.
Stayed 2 nights in Nov 2023
Response from Guest Relations Managemen on Nov 30, 2023
Hi Katherine! Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that you found our property convenient for your overnight stay and that our location worked well for your plans in St Mary's and Yulee, FL. Your positive feedback about the convenience to restaurants and shopping is much appreciated. If there are any specific areas where you feel we could make improvements to elevate your experience to a 5-star level, please let us know. We value your input and use it to enhance our services. We look forward to welcoming you back whenever your travels bring you to the area. Safe journeys!

2/10 Terrible

Charity

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Literal bugs crawling on the floor and on the table in the room.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 28, 2023
Hi Charity! We sincerely apologize for the experience you had during your recent stay with us. Your feedback is extremely valuable, and we take it seriously. It is disheartening to learn about the issues you encountered with bugs in your room. This is certainly not reflective of the high standards we strive to maintain. Please rest assured that we are addressing this matter immediately to ensure it does not happen in the future. We understand the impact this had on your stay, and we appreciate your understanding. Once again, we sincerely apologize for the discomfort and hope to have the chance to regain your trust in the future.

10/10 Excellent

Pierre, St Basile Le Grand

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, may be have just a few exercice apparels
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 22, 2023
Hi Pierre! Thank you for taking the time to share your feedback, and we appreciate your perfect 5 out of 5 rating. We're delighted to hear that you had an excellent experience with us. Your satisfaction is our priority, and we appreciate your positive comments. We appreciate your advice for our future guests regarding bringing of clothes appropriate for exercising. We look forward to the pleasure of welcoming you back for another excellent stay in the future.

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good economical stay
4th time staying here and just as good every time. check in was easy and employees were friendly.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 14, 2023
Hi Malcolm! Thank you for your continued loyalty and for taking the time to share your experience with us. We're thrilled to hear that your stay was very good and that our team made check-in easy for you. Your continued support means the world to us, and we look forward to providing you with many more positive experiences in the future.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on Oct 31, 2023
Hi William! We are happy that you found our accommodations to be comfortable and our service to be within your expectations. We're glad you had a great time with us, and we look forward to serving you again.

2/10 Terrible

Greggri

Stayed 1 night in Oct 2023
Response from Guest Relations Management on Nov 17, 2023
Hi Greggri! We apologize for any shortcomings during your stay. Your feedback is valuable, and we hope to have another opportunity to exceed your expectations in the future.

6/10 Okay

Lalbeharry

Stayed 2 nights in Oct 2023
Response from Guest Relations Management on Oct 31, 2023
Hi Lalbeharry! Thank you for taking the time to complete our guest satisfaction survey. We hope you will find your expectations to be far surpassed during your next visit!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 26, 2023
Hi Stephen! Thank you for taking the time to complete our guest satisfaction survey. We are so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We look forward to seeing you again and hopefully exceed your expectations on your next visit!

6/10 Okay

Cissy

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
What was good??
The bed was lumpy, the room smelled of cigarettes and the tub faucet was malfunctioning...
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 23, 2023
Hello Cissy, We apologize for the issues you encountered during your stay. Your feedback is important to us, and we will work to address these concerns. We hope you might consider staying with us again in the future for an improved experience.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could hear person upstairs very loud
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 19, 2023
We apologize for the inconvenience you experienced with noise from the room upstairs. Your feedback is valuable, and we will continue to work on providing a quieter environment for our guests in the future.

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Everything.
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 9, 2023
Hello Gregory, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Oct 5, 2023
Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 Good

George

Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 23, 2023
Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room for a great price! Provided everything I needed, even free breakfast. Everything is minimalistic and sort of compact, which I liked. 2 full beds with thick comforts. Blackout curtains. Personal AC. The only thing to be desired was that the pillows didn't seem very fluffy. But I brought my own pillows anyway (being picky with my germaphobia)! The property was fine, but there is a lot of roadwork in the area currently. It wasn't loud and didn't disturb me, but it doesn't make for a very scenic stay. Stayed just one night while I was traveling to go to a wedding and I liked it. 👍 Would recommend.
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Ryan,Thank you for sharing your experience. We truly appreciate the insight regarding our area and comments about our breakfast. We hope to someday have another opportunity to host your stay.

10/10 Excellent

Joy

Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Oct 6, 2023
Dear Joy, We are absolutely delighted to receive a perfect rating from you! It's fantastic to hear that you had such a wonderful experience during your stay at Econo Lodge Cumberland. We aim to provide our guests with the best possible service and comfort, and your feedback is a great affirmation of our efforts. Thank you for your support and for choosing us. We look forward to welcoming you back for another outstanding stay in the future!

10/10 Excellent

Dewayne, Creola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I visited this location because we was visiting family on the Navy base. The room 124 was fantastic with the huge hot tub. Every time we come to Cumberland we will reserve this room. The only complaint was all the spiders outside the doors and walk ways. The pool was great refreshing to dive in after an 8 hour trip.
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 7, 2023
We're delighted to hear that you enjoyed your stay in room 124 with the hot tub and that our pool was a refreshing treat. We apologize for the presence of spiders, and we'll address this issue promptly. Thank you for choosing our hotel, and we look forward to welcoming you back on your future visits to Cumberland.

2/10 Terrible

Gladys

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
A non-smoking room smelled like cigarettes. Neighbors were loud and we could hear them arguing.
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 4, 2023
We apologize for the odor issue in your non-smoking room and the disturbance caused by noisy neighbors. This is not the experience we want our guests to have. Your feedback is important to us, and we will address these concerns to ensure a more peaceful and pleasant stay for our guests in the future. Thank you for bringing this to our attention.