Ratings based on 64 Verified Reviews

3.7 out of 5
83% of guests recommend
4.0 Room cleanliness
3.6 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu

Nice hotel and clean

Posted Nov 16, 2017
Printing my boarding passes was extremely helpful.
Comment from Hotel Management
Nov 16, 2017 by Dion Maes, Hotel Management
Thank you very much for sharing this great feedback! We look forward to welcome you soon again! SKOJ regards from all of us, Dion Maes - General Manager - Holiday Inn Brussels Airport.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice Hotel close to the Airport

Posted Oct 2, 2017
Pros: The Hotel is very nice and nice decor, clean and quiet.
Very friendly and accommodating staff, we requested for early check-in and when we got to the Hotel we were given a room straight away. We were given a nice and quiet room so we can have a good rest before taking our connecting flight.
Comment from Hotel Management
Oct 3, 2017 by Dion Maes, Hotel Management
Very nice Claire that you shared your positive experience with us here! We look forward to welcome you soon again! SKOJ regards from all of us, Dion Maes - General Manager - Holiday Inn Brussels Airport
4 out of 5
by Adi

Very Nice hotel

Posted Aug 30, 2017 on Hotels
The food at the restaurant was excellent. The room - nothing special to write about.
Comment from Hotel Management
Sep 1, 2017
Thank you very much Adi for sharing this nice feedback! We look forward to see you soon again! SKOJ regards, Dion Maes General Manager Holiday Inn Brussels Airport
4 out of 5
by Paul

Posted Jul 11, 2017 on Hotels
The room was fairly nice and the common area was well done but the halls were pretty worn out. The walls in the hallway and the carpet needs some serious work.
Comment from Hotel Management
Jul 21, 2017
Hello Paul, Thank you for sharing your experience @ Holiday Inn Brussels Airport. I am happy to inform you that our corridors (carpet and walls) will be entirely renovated by the end of August this year. Improvement is underway! We look forward to welcome you soon again! SKOJ regards, Dion Maes General Manager Holiday Inn Brussels Airport
4 out of 5
by Jonathan

Does its job, and does it pretty well

Posted Jun 29, 2017 on Hotels
Fine as a stopover - staff are good and bed was comfy so slept well. Hallways need redoing (pretty disgusting carpet) but rooms, bar, restaurant look new and clean. Free pool table too!
Comment from Hotel Management
Jul 21, 2017
Hello Jonathan, Thank you for sharing your experience with us! Our corridors inclusive of carpet will be completely renovated by the end of this summer. Always happy to welcome you again soon! SKOJ regards, Dion Maes General Manager Holiday Inn Brussels Airport
1 out of 5
by A verified traveler

Unsatisfactory

Posted Jun 28, 2017 on Hotels
I was moved to another hotel at 21h30 at night on check in. This was the second consecutive time I had issues on check in. I doubt I will book again to be honest.
Comment from Hotel Management
Jul 21, 2017
Hello dear guest, Apologies upfront for any inconvenience this might have caused. We had indeed a technical issue in your reserved room and were fully booked at the day of your reservation. Although I definitely see the negative aspect, it was the best possible solution we could provide you with. Hoping that you are willing to give us a second chance and with SKOJ regards, Dion Maes General Manager Holiday Inn Brussels Airport
2 out of 5
by Hwachoong

Posted May 16, 2017 on Hotels
Good Location for Transit but checkout was so complicated.
Comment from Hotel Management
Jun 1, 2017
Hello Hwachoong, Thank you for your review about Holiday Inn Brussels Airport. We will definitely review our check-out procedure for improvement. SKOJ regards from all of us, Dion Maes General Manager Holiday Inn Brussels Airport
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 29, 2017
Very nice comfortable hotel, rooms are modern and to a high standard. Breakfast buffet very nice, airport transfers very convenient
Comment from Hotel Management
May 2, 2017 by Dion Maes, Hotel Management
Hello Guest, We are happy to see that you have enjoyed your stay with us! We look forward to welcome you soon again! SKOJ regards on behalf of the entire team, Dion Maes General Manager Holiday Inn Brussels Airport
4 out of 5
by A verified traveler

Posted Apr 26, 2017 on Hotels
Comment from Hotel Management
May 2, 2017
Thank you for your 4 star rating of Holiday Inn Brussels Airport! SKOJ regards, Dion Maes General Manager Holiday Inn Brussels Airport
3 out of 5
by A verified traveler

room ok, beautiful hall but disgusting spa

Posted Apr 18, 2017 on Hotels
the room was ok, the walls showed signs of wear and tear, some rust on the racks and the old bathtub was clogged. The bedroom was true to picture and clean. The hall and desk reception was great, room service food was very bad. Food was pretty disgusting for the price, and the room service number didnt work. Reception took the order though. The spa was bad. The lockers, even the keys, are ALL rusted. Some with keys missing. The doors that lead to the pool have no indication panel for men and women, and they can be left open easily. There are also no changing room areas, so a man can easily walk into a woman changing. Not good. The jaccuzi looked very old and cheap, the steam room and sauna as well but well maintained.
Comment from Hotel Management
Apr 25, 2017
Hello dear guest, Thank for your sharing this feedback about Holiday Inn Brussels Airport! We have recently started to upgrade our wellness area and our technical department has just started to redo the lockers so I definitely agree with you. We have also placed already better signage to indicate the men and women changing rooms when entering from the indoor pool side, thank you for the suggestion! I will also further investigate on how to improve our room service ordering procedure. Our pleasure to welcome you back soon! SKOJ regards from the entire team, Dion Maes General Manager Holiday Inn Brussels Airport