Ratings based on 55 Verified Reviews

3.6 out of 5
80% of guests recommend
4.0 Room cleanliness
3.5 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by Hwachoong

Posted May 16, 2017 on Hotels
Good Location for Transit but checkout was so complicated.
Comment from Hotel Management
Jun 1, 2017
Hello Hwachoong, Thank you for your review about Holiday Inn Brussels Airport. We will definitely review our check-out procedure for improvement. SKOJ regards from all of us, Dion Maes General Manager Holiday Inn Brussels Airport
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 29, 2017
Very nice comfortable hotel, rooms are modern and to a high standard. Breakfast buffet very nice, airport transfers very convenient
Comment from Hotel Management
May 2, 2017 by Dion Maes, Hotel Management
Hello Guest, We are happy to see that you have enjoyed your stay with us! We look forward to welcome you soon again! SKOJ regards on behalf of the entire team, Dion Maes General Manager Holiday Inn Brussels Airport
4 out of 5
by A verified traveler

Posted Apr 26, 2017 on Hotels
Comment from Hotel Management
May 2, 2017
Thank you for your 4 star rating of Holiday Inn Brussels Airport! SKOJ regards, Dion Maes General Manager Holiday Inn Brussels Airport
3 out of 5
by A verified traveler

room ok, beautiful hall but disgusting spa

Posted Apr 18, 2017 on Hotels
the room was ok, the walls showed signs of wear and tear, some rust on the racks and the old bathtub was clogged. The bedroom was true to picture and clean. The hall and desk reception was great, room service food was very bad. Food was pretty disgusting for the price, and the room service number didnt work. Reception took the order though. The spa was bad. The lockers, even the keys, are ALL rusted. Some with keys missing. The doors that lead to the pool have no indication panel for men and women, and they can be left open easily. There are also no changing room areas, so a man can easily walk into a woman changing. Not good. The jaccuzi looked very old and cheap, the steam room and sauna as well but well maintained.
Comment from Hotel Management
Apr 25, 2017
Hello dear guest, Thank for your sharing this feedback about Holiday Inn Brussels Airport! We have recently started to upgrade our wellness area and our technical department has just started to redo the lockers so I definitely agree with you. We have also placed already better signage to indicate the men and women changing rooms when entering from the indoor pool side, thank you for the suggestion! I will also further investigate on how to improve our room service ordering procedure. Our pleasure to welcome you back soon! SKOJ regards from the entire team, Dion Maes General Manager Holiday Inn Brussels Airport
4 out of 5
by A verified traveler

Posted Mar 6, 2017 on Hotels
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Dear traveller, Thank you for rating Holiday Inn Brussels Airport! We look forward to welcome you soon again! Kindest regards, Dion Maes General Manager Holiday Inn Brussels Airport
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the airport

Posted Feb 21, 2017
Good breakfast; the room was nice and clean but the carpet on the hallway stained and discussing! They need to change it! It totally ruins the feel of the hotel!
Comment from Hotel Management
Feb 21, 2017 by Dion Maes, Hotel Management
Dear Guest, Thank you for your nice feedback about Holiday Inn Brussels Airport! A renovation plan of the corridors inclusive of carpet will be launched in the upcoming weeks. We look forward to welcome you soon again! Kindest regards, Dion Maes General Manager Holiday Inn Brussels Airport
2 out of 5
by A verified traveler from Berlin

Dirty Old Hotel with unfriendly Staff

Posted Jan 1, 2017 on Orbitz
only the lobby looks good, the floors are old and dirty rooms half renovated, double room have only one chair. Parking 17,50 Eur, breakfast is very limited.
Comment from Hotel Management
Jan 3, 2017 by Dion Maes, Hotel Management
Dear Thomas, Thank you for taking the time to share your experience about Holiday Inn Brussels Airport. I am pleased to inform you that a full renovation of our corridors / floors leading to the guestrooms is planned in the upcoming weeks. We look forward to show you the result in a near future. Kindest regards from Brussels, Dion Maes General Manager Holiday Inn Brussels
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 24, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Nov 23, 2016 on Hotels
Very good business hotel; shuttle to airport
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Thank you dear guest for sharing this positive feedback! Kindest regards, Dion Maes - General Manager Holiday Inn Brussels Airport
5 out of 5
by A verified traveler

Posted Nov 17, 2016 on Hotels
Brussels was a lovely city with plenty of shops and places to eat.
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Great to see your 5 star comment about our property! Team Holiday Inn Brussels Airport