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Reviews of Thon Hotel Brussels Airport

3 out of 5
Thon Hotel Brussels Airport
Berkenlaan 4, Diegem, Machelen

Reviews

7.4

Good

Rating 10 - Excellent. 94 out of 443 reviews" "
Rating 8 - Good. 168 out of 443 reviews" "
Rating 6 - Okay. 119 out of 443 reviews" "
Rating 4 - Poor. 43 out of 443 reviews" "
Rating 2 - Terrible. 19 out of 443 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Manpreet

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atay
Stayed 2 nights in Mar 2024
Response from Stefanie Roels, Manager on Mar 13, 2024
Dear Guest,Thank you for positively reviewing your visit.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again in the future.Kind regards,Stefanie Roels, Manager

10/10 Excellent

angela

Stayed 1 night in Feb 2024
Response from Stefanie Roels, Directrice générale on Mar 26, 2024
Chère Angela,Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir parmi nous,Stefanie Roels, Directrice générale

8/10 Good

Fabiola Ahumada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stefanie Roels, Directrice générale on Feb 19, 2024
Chère Fabiola,Merci pour votre avis.Nous nous réjouissons que votre séjour se soit globalement bien déroulé.Nous sommes impatients de vous recevoir à nouveau.Bien cordialement,Stefanie Roels, Directrice générale

2/10 Terrible

Yolande

Stayed 2 nights in Dec 2023
Response from Stefanie Roels, Directrice générale on Jan 8, 2024
Chère Madame,Merci d'avoir pris le temps de partager votre expérience chez nous.Nous regrettons que votre séjour n'ait pas été à la hauteur de vos espérances.Nous restons à votre entière disposition pour toutes remarques ou suggestions de votre part.Bien cordialement,Stefanie Roels, Directrice générale

2/10 Terrible

Yolande

Stayed 2 nights in Dec 2023
Response from Stefanie Roels, Directrice générale on Jan 8, 2024
Chère Yolande,Nous regrettons sincèrement que votre séjour n'ait pas été à la hauteur de vos attentes.Nous sommes à votre écoute pour toute suggestion d'amélioration de nos services afin de vous accueillir de nouveau parfaitement.Bien cordialement,Stefanie Roels, Directrice générale

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Stefanie Roels, Manager on Dec 18, 2023
Dear Darren,Thank you for your review.We're delighted to hear that you found your room to be impeccably clean, and we take pride in maintaining the highest standards of cleanliness. It's also great to know that you were satisfied with our hotel's condition, reflecting our commitment to providing well-maintained accommodations. Furthermore, our team is thrilled to learn that you experienced excellent service during your stay; we strive to ensure every guest feels well taken care of.We look forward to welcoming you back for another exceptional experience.Warm regards,Stefanie Roels, Manager

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Stefanie Roels, Directrice générale on Dec 13, 2023
Cher José,Merci pour votre avis.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Stefanie Roels, Directrice générale

6/10 Okay

ANASTASIOS, zakynthos

Traveled with family and small children
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Stefanie Roels, Manager on Dec 13, 2023
Dear Anastasios,Thank you for your feedback.It's fantastic to know that you had a pleasant stay.We hope to welcome you back. Best wishes,Stefanie Roels, Manager

10/10 Excellent

Isabel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a one night stay, close to airport
Stayed 1 night in Dec 2023
Response from Stefanie Roels, Manager on Dec 11, 2023
Dear Isabel,Thank you for sharing your review.It's a great pleasure to receive your kind comments and we are delighted that you appreciated our convenient location.We hope to welcome you again in the future.All the best.Stefanie Roels, Manager

6/10 Okay

Claire

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Inexpensive, close to airport
For a cost effective 1 night stay close to airport it was fine.
Stayed 1 night in Nov 2023
Response from Stefanie Roels, Manager on Dec 5, 2023
Dear Claire,Thank you for taking the time to share your review.We're glad to hear that our hotel's proximity to the airport and the overall cost-effectiveness of your stay met your expectations. We aim to provide a comfortable and convenient option for travellers.All of the team really do hope we may welcome you back in the future. Kindest regards,

10/10 Excellent

Hayri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everythink is excellent
Stayed 2 nights in Nov 2023
Response from Manager on Nov 20, 2023
Dear Hayri,Thank you for taking the time to share your experience with us.We're thrilled to hear that you found our accommodations to be excellent, and that the cleanliness of your room and the condition of our hotel met your expectations.We're also glad that our team's dedication to service excellence met your expectations. Your feedback is greatly appreciated and will be shared with our staff.We look forward to the opportunity to welcome you back in the future,Kind regards,

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff-though was brief. Will recommend to my friends and family
Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
Dear Mohammed,Thank you for taking the time to review your stay.We are thrilled to hear that you found our staff to be great and that you would recommend our hotel to your friends and family. Our team strives to provide exceptional service to all our guests, and it is always rewarding to know that we have succeeded in making your stay enjoyable.Thank you again; we look forward to welcoming you back in the future.Kind regards,

8/10 Good

L

Stayed 1 night in Oct 2023
Response from Stefanie Roels, Manager on Nov 7, 2023
Dear Guest,Thank you for taking the time to share your feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back soon. Kind regards,Stefanie Roels, Manager

10/10 Excellent

Frederick

Traveled with family
Liked: Amenities
Close to airport and yet easy train ride to old town Brussels.
Stayed 2 nights in Oct 2023
Response from Stefanie Roels, Manager on Oct 9, 2023
Dear Frederick,Thank you for this kind review.We are glad to hear that you appreciated our convenient location near the airport and the easy train access to the old town of Brussels. Our hotel indeed offers a great balance between proximity to the airport and accessibility to the city center, making it an ideal choice for travelers.Regarding the room amenities, we are pleased to know that you found them satisfactory. We strive to provide our guests with comfortable and well-equipped rooms, including Nespresso machines and quality bedding to ensure a pleasant stay.We look forward to seeing you again in the future.Best wishes,

10/10 Excellent

shelby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Stefanie Roels, Manager on Oct 3, 2023
Dear Shelby,Thank you for positively reviewing your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to welcome you again in the future.All the best.Stefanie Roels, Manager

6/10 Okay

Luca

Business traveler
Liked: Room comfort
Disliked: Staff & service
Airport hotel without airport shuttle service
The check-in staff was rude and unhelpful. This hotel bills itself as an airport hotel but does not offer free hotel shuttle service. Worse, nowhere is it mentioned that a shuttle can be arranged for more than half the cost of a taxi. The extra costs associated with transportation (from 30 to 60 euros) don’t make it worthwhile staying here
Stayed 1 night in Sep 2023
Response from Stefanie Roels, Manager on Sep 29, 2023
Dear Luca,Thank you for taking the time to share your experience with us.We are glad to hear that you found our rooms to be comfortable during your stay. However, we apologize for any inconvenience you may have experienced with our check-in staff and the shuttle service. While we no longer offer a complimentary shuttle service we do have a collaboration with a taxi company that provides a shared shuttle at 10 per person or a private taxi for 15. We will make sure to communicate this information more clearly to our guests in the future.We hope to have the opportunity to welcome you back in the future for a better experience. Kind regards,Stefanie Roels, Manager

4/10 Poor

Rachele

Traveled with partner
Disliked: Staff & service, property conditions & facilities
I didn't like le parking as we didn't know we had to pay for le parking 20euro. We had to park our car on the street and we were worried about the safety of the car
Stayed 5 nights in Aug 2023
Response from Stefanie Roels, Manager on Sep 9, 2023
Dear Rachele,Thank you for taking the time to share your feedback,We understand your concern regarding the parking fee. Our hotel offers secured on-site parking, and the fee is in place to maintain the safety and convenience of our guests. We apologize for any inconvenience this may have caused you. For future stays, we do offer a Park, Sleep & Fly package that includes 14 days of free parking. We hope this option may better suit your needs.We look forward to welcoming you back in the future. Kind regards,Stefanie Roels, Manager

8/10 Good

Urszula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Covenient, good cocation for a one night stay. Would return.
Stayed 1 night in Sep 2023
Response from Stefanie Roels, Manager on Sep 9, 2023
Dear Urszula,Thank you for this great feedback about your recent stay.We are delighted to hear that you found our location convenient for your one-night stay and that you would consider returning. Our hotel is indeed situated in a prime location, making it an ideal choice for travellers seeking easy access to nearby attractions and transportation options.We appreciate your positive feedback on your room's cleanliness, hotel condition, service, and room amenities. Our team works hard to maintain a high standard of comfort for our guests, and we are glad that you had a pleasant stay with us.We look forward to welcoming you back in the future. Kind regards,Stefanie Roels, Manager

10/10 Excellent

Megan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfortable bed, taxi to airport, air conditioning that worked well, surrounding neighborhood safe. Great value for the price!
Stayed 1 night in Aug 2023
Response from Manager on Sep 9, 2023
Dear Megan,Thank you for sharing this positive review.We are delighted to hear that you found the room clean and the bed comfortable. Our team works hard to maintain a high level of cleanliness and provide brand new beds with quality sheets for a restful night's sleep. It's great to know that you appreciated the efficient air conditioning system and felt safe in the surrounding neighborhood. We strive to offer a great value for the price, and your feedback confirms that we are on the right track.We're glad that you found the taxi service to the airport convenient. Although we no longer offer a complimentary shuttle service, we have partnered with a reliable taxi company to ensure a smooth transportation experience for our guests.We hope to welcome you again in the future.All the best.

10/10 Excellent

NOELLA

Liked: Cleanliness, property conditions & facilities
The hotel's location is incredibly convenient, with a complimentary shuttle service to and from the airport. The rooms were clean and comfortable, with excellent soundproofing. The staff was friendly and helpful, and the amenities, including Wi-Fi and a fitness center, were great.
Stayed 4 nights in Aug 2023
Response from Manager on Sep 9, 2023
Dear Noella,Thank you for sharing this positive review.We are delighted to hear that you found our location convenient and appreciated the clean and comfortable rooms.Furthermore, our team works hard to ensure a pleasant stay for our guests, and we're glad that you found them friendly and helpful. It's also great to know that you enjoyed the amenities, such as Wi-Fi and the fitness center.We hope to welcome you again in the future.All the best.

10/10 Excellent

Shakir

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place✈️👍
Stayed 1 night in Aug 2023
Response from Manager on Aug 14, 2023
Dear Shakir,Thank you for this kind review about your recent visit.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to welcome you again in the future.All the best.

6/10 Okay

Aychew wondfraw

Business traveler
Liked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Manager on Aug 13, 2023
Dear Guest,Thank you for taking the time to share your feedback.We are sorry your stay was not as enjoyable as we would have liked.We would certainly like to learn more about that in a private message.We hope to have the opportunity to welcome you back on a future occasion. Kindest regards,

8/10 Good

Eva

Stayed 1 night in Jul 2023
Response from Manager on Jul 11, 2023
Dear Eva,Thank you so much for these kind comments about your stay.We are pleased that we were able to meet your expectations.We hope to welcome you again in the future.All the best.

10/10 Excellent

Frank

Stayed 1 night in Jun 2023
Response from Manager on Jun 13, 2023
Dear Frank,Thank you for this positive rating.We are pleased that we were able to meet your expectations.We hope we have the pleasure of seeing you on future occasions. Best regards,

10/10 Excellent

Zishan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Manager on May 30, 2023
Dear Ishan,Thank you for this feedback concerning your recent visit.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back.Kind regards,

2/10 Terrible

Abhishek

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Decent Property but bad staff attitude
Check-in - The check-in was absolutely smooth and the staff at the reception was very polite Rooms - Room size was decent for the price paid Location - The location is 10 mins drive from the airport. The staff at the reception on the evening (Around 9:30 PM) of 24th May was very rude. Our request for an airport transfer was firstly not entertained and eventually accepted if the person at the reception was doing us a favor. We also felt we were racially profiled as I and my colleague were the only 2 people who were asked if we have paid for food that we purchased at the bar. I don't want to rate this property down because of the attitude of just one person as the other staff was very polite and helpful, but I would definitely not visit back if there are more people like her working at the property.
Stayed 2 nights in May 2023
Response from Stefanie Roels, Manager on May 31, 2023
Dear Abhishek,Thank you for taking the time to share your experience at our hotel.We are glad you chose to stay with us and to hear that you appreciated your seamless check-in.However, we are deeply concerned to hear about the experience you mention with a team member one evening during your stay and want to assure you that this is not commonplace at our hotel as we treat all our guests equally and do not tolerate any form of discrimination. We take such feedback very seriously and we will address this matter with our team immediately to ensure that all our guests receive the highest level of service. We apologise for any discomfort this may have caused you.Regarding the airport transfer, we would like to clarify that our complimentary shuttle service has been suspended, and we now collaborate with a taxi company that offers a shared shuttle at 10 per person or a private taxi for 15. We apologise if this was not clearly communicated to you during your stay.Nonetheless, we are pleased to hear that you felt the rest of our team upheld the high level of service we are known for. It's also great to know that your room met your expectations and our convenient location was ideal for you.We hope you will give us another chance to provide you with a better experience in the future.Kind regards,Stefanie Roels, Manager

6/10 Okay

Shiela

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2023
Response from Manager on May 15, 2023
Dear Shiela,We would like to thank you for this review about your recent experience in our hotel.We truly value all feedback and are sorry that you were not entirely satisfied with your recent experience. Clearly, we were not performing to our usual standards during your stay; rest assured, this critical feedback will be addressed with the relevant manager.We hope that we may have the opportunity to welcome you back in the future.Best regards,

10/10 Excellent

Jose Mario Lopez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thais si a very well located hotel, with good service and nice amenities.
Stayed 1 night in Apr 2023
Response from Manager on May 3, 2023
Dear Jose Mario,Thank you for positively reviewing your visit.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back on a future occasion. Best wishes,

10/10 Excellent

Sai Manoj

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on Apr 25, 2023
Dear Manoj,Thank you for this kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again in the future.Best wishes,

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an overnight layover in Brussels and came in exhausted. The night manager helped me book a taxi for the next morning. The room was comfortable, warm and quiet.
Stayed 1 night in Apr 2023
Response from Manager on Apr 19, 2023
Dear Elizabeth,Thank you for sharing your positive experience with us.We are glad to hear that our night manager was able to assist you in booking a taxi for your convenience, and that you found the room comfortable, warm, and quiet. Our team is always here to help make your stay as pleasant as possible.We hope to welcome you back during your next layover in Brussels. Safe travels!

2/10 Terrible

Man

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Extremely rude front desk staff. Upon checking out, when we asked a receipt, the front desk lady was not helpful and also very rude in the way she talked to us. Poor customer service!
Stayed 3 nights in Apr 2023
Response from Manager on Apr 6, 2023
Dear Guest,Thank you for taking the time to review your visit.We are sorry to hear that you felt our service fell below the standards expected of us and apologize for any inconvenience. Your remarks have been duly noted and will be reviewed with our team.We hope we may have the occasion to welcome you back for an improved experience.Kindest regards,

10/10 Excellent

Francesco

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ease of transportation, close to the airport, where its excellent staff makes the difference.
Stayed 2 nights in Feb 2023
Response from Stefanie Roels, Manager on Mar 5, 2023
Dear Francesco,Thank you for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you for another pleasant stay. Best wishes,Stefanie Roels, Manager

10/10 Excellent

Jamala

Liked: Cleanliness, staff & service, property conditions & facilities
Slept confi
Stayed 1 night in Feb 2023
Response from Stefanie Roels, Manager on Feb 28, 2023
Dear Jamala,Thank you for this positive review.We are delighted to read that your time with us was enjoyable and that you had a comfortable, undisturbed night's rest.We hope to welcome you again in the future.All the best.Stefanie Roels, Manager

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2023
Response from Stefanie Roels, Manager on Mar 6, 2023
Dear Ariana,Thank you very much for this kind review of your stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to welcome you again in the future.All the best.Stefanie Roels, Manager

6/10 Okay

Luc

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Stefanie Roels, Manager on Dec 13, 2022
Dear Luc,Thanks for sending us this rating of your stay.We are sorry your stay was not as enjoyable as we would have liked.We would like to know how we could improve your experience with us.We hope to have the pleasure of seeing you again in the future. Kind regards,Stefanie Roels, Manager

8/10 Good

Nuno

Stayed 6 nights in Oct 2022
Response from Stefanie Roels, Manager on Oct 17, 2022
Dear Nuno,We acknowledge with thanks your rating about your recent stay.We are glad that we met your expectations.A private message with further details would be gratefully received.We look forward to the pleasure of seeing you again in the future. Kind regards,Stefanie Roels, Manager

10/10 Excellent

Amal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Aug 2022
Response from Stefanie Roels, Manager on Aug 31, 2022
Dear Amal,Thank you for such a positive review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.We hope to welcome you again in the future.All the best.Stefanie Roels, Manager

10/10 Excellent

Arturo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very short stay that was nice.
Literally only stayed to sleep off a night. Checked in very late (around 11:00 pm) and left very early (6:00 am) the next morning. But we slept well.
Stayed 1 night in Aug 2022
Response from Stefanie Roels, Manager on Aug 24, 2022
Dear Arturo,Thank you for this kind review.We are delighted that you had such an enjoyable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to seeing you again in the future.Best wishes,Stefanie Roels, Manager

10/10 Excellent

Bernadette

Stayed 1 night in Aug 2022
Response from Stefanie Roels, Manager on Aug 17, 2022
Dear Bernadette, We are grateful for this maximum rating of your recent stay. We are glad we were able to meet all your requirements We look forward to welcoming you back. Best regards, Stefanie Roels, Manager

8/10 Good

Beate

Liked: Cleanliness, property conditions & facilities, room comfort
Well situated Hotel for a short overnight
It was an overnight stay to connect with a very early flight, the hotel was convenient, well priced and presented. Would recommend especially with the fixed taxi cost at €15 to the airport. Just remember to check this in case you are asked for more
Stayed 1 night in Aug 2022
Response from Stefanie Roels, Manager on Aug 11, 2022
Dear Beate, Thank you very much for your recommendation. It's a pleasure to know you had such a good experience and that our location was just what you were looking for. Your satisfaction is always our top priority. We hope to welcome you again in the future. All the best. Stefanie Roels, Manager

10/10 Excellent

Maily

Stayed 1 night in Jul 2022
Response from Stefanie Roels, Manager on Oct 18, 2022
Dear Maily,We would like to thank you for sending us your high rating.We are very pleased you had a perfect stay.We hope to welcome you back for a return visit. Best regards,Stefanie Roels, Manager

4/10 Poor

Ann

Traveled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Unlikely to stay here again
Area around the hotel was scruffy and lots of litter. Parking fee was outrageous. No evening restaurant service, just ready meals you heated in a microwave yourself.
Stayed 1 night in Jun 2022
Response from Stefanie Roels, Manager on Jun 22, 2022
Dear Ann, Thank you for taking the time to share your feedback. We are sorry to hear that we did not meet your expectations and apologise for any inconvenience. While we would like to believe that the price of our secured parking is very reasonable, we have noted your remarks. Although we do not currently have a restaurant within the hotel, as you mention, we only offer sandwiches and heat-up meals in our grab and go and can always recommend a number of excellent restaurants within easy walking distance. We hope to see you again in the future. Kind regards, Stefanie Roels, Manager

8/10 Good

Meredith

Traveled with group
Liked: Cleanliness, staff & service
Not bad for a long layover
Was a quick stay. Service was fine. Helpful in getting a cab back to the airport. Only issues were the ac really didn't work. I didn't mention it bc i was only there for 7 hours. Also, when I arrived after major flight delays, they wanted to charge me 10 euros for a tiny bottle of wine and I just think that was absurd.
Stayed 1 night in Jun 2022
Response from Stefanie Roels, Manager on Jun 12, 2022
Dear Meredith, Thank you for taking the time to share your feedback with us. It is great to know that we could meet your expectations. Our team works hard to provide excellent service and will be delighted to receive your compliments. While we sincerely regret the inconvenience, please do let us know of any issues during your stay, our team are always on hand to ensure a comfortable stay. We have noted your comments regarding our prices and will take them into consideration. We hope to have the pleasure of welcoming you back on a future visit. Best wishes, Stefanie Roels, Manager

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for Overnight
Stayed at the Brussels Airport location overnight for a next-day flight home. The staff is very friendly and helpful, and the property clean and spacious. There are limited services around the property, but the neighboring hotel's restaurant is very good. The train station is a 10-minute walk. They offer a Grab & Go Breakfast/Lunch - you pick the items from their refrigerator case. I would not qualify the options as "breakfast" - choices were limited to sandwiches & you have to ask for fresh fruit. In hindsight, I would forego it and just pick up something at the airport, or rely on the airline. The taxi service option was very convenient and saved us time and some cost. The taxi was ready and waiting for us for that early-morning run to the airport.
Stayed 1 night in May 2022
Response from Stefanie Roels, Manager on Jun 12, 2022
Dear Jennifer, We really appreciate your feedback. We are pleased that you had a pleasant stay overall; our team is always pleased to help and we are happy that you appreciated our efforts to make your stay as enjoyable as possible. It is also good to know that our location was ideal for you. However, we are sorry to hear that our grab-and-go options were not to your satisfaction; we are constantly trying to ensure we match your expectations and have taken note of your comments. We hope that we may have the opportunity to welcome you back in the future. Best wishes, Stefanie Roels, Manager

10/10 Excellent

Selena

Stayed 1 night in May 2022
Response from Stefanie Roels, Manager on May 6, 2022
Dear Selena, We acknowledge with thanks your high rating about your recent stay. We are glad we were able to meet all your requirements Again, thank you very much. We hope to welcome you back for a return visit, Best regards, Stefanie Roels, Manager

8/10 Good

Donna, Ottawa

Stayed 1 night in Apr 2022
Response from Stefanie Roels, Manager on Jul 21, 2022
Dear Donna, Thank you for your rating. We're glad your experience has been to your satisfaction. We would welcome your suggestions on how we could improve your experience. We look forward to welcoming you back. Best regards, Stefanie Roels, Manager

10/10 Excellent

Amrita

Stayed 1 night in Apr 2022
Response from Stefanie Roels, Manager on Apr 20, 2022
Dear Amrita, We acknowledge with thanks your high rating about your recent stay. We are glad we met your requirements. We look forward to the pleasure of seeing you again in the future. Kind regards, Stefanie Roels, Manager

8/10 Good

Jon Justin

Business traveler
Liked: Cleanliness, staff & service
Functional hotel with great staff
Hotel is tired and dated. Staff are exceptional under the circumstances. In room Nespresso machines are a nice touch.
Stayed 4 nights in Mar 2022
Response from Stefanie Roels, Manager on Mar 29, 2022
Dear Jon, Thank you for the time you have taken to review your recent stay, It is rewarding to know that you had a pleasant stay with us. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We appreciate all feedback from our guests as it can help us highlight areas for improvement. We have taken note of your comments and will take them into consideration for the future. We hope to welcome you again in the future. All the best. Stefanie Roels, Manager

8/10 Good

Dayana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was only for 1 night and it was pleasant. Comfortable bed and pillows. The room was a bit small but cozy. The only problem we had was that the air conditioning was not working properly, we called the receptionist and in a few minutes the problem was fixed. We did have a car but did not park at the hotel parking because I though it was expensive. We parked in the street, mind you we saw other cars parked in the street so that’s why we parked. It was on a Saturday and all business where closed near by. We paid for the continental breakfast and I though it was worth it, loved the coffee machine they had. Overall it was a great experience.
Stayed 1 night in Oct 2021
Response from Stefanie Roels, Manager on Nov 9, 2021
Dear Dayana, Thank you for taking the time to share your feedback with us. We are thrilled to hear you had such a great night's sleep and enjoyed your stay. We are sorry that you were a little disappointed with the size of your room; we do have a different category and size and would be very happy to find you one better suited to your requirements on your next trip. We apologise for the issue with the air-con, thank you for notifying us of this and allowing us the opportunity to put this right for you. While we would like to believe that the price of our secured parking is very reasonable, we have noted your remarks. We hope to see you again in the future. Best regards, Stefanie Roels, Manager

4/10 Poor

Daniel

Traveled with partner
Disliked: Staff & service
There is no airport shuttle
Stayed 1 night in Oct 2021
Response from Stefanie Roels, Manager on Oct 4, 2021
Dear Daniel, Thank you for taking the time to share your feedback. We are very sorry to learn that your experience did not quite meet your expectations. Unfortunately, due to the current covid regulations, we have temporarily stopped our shuttle service. We are very sorry for any inconvenience caused. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best wishes, Stefanie Roels, Manager