Ratings based on 73 Verified Reviews

3.8 out of 5
75% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by Naokatsu

Very good

Posted May 14, 2017 on Hotels
Very good except for noisy air conditioner. Nice staff. Nice breakfast.
Comment from Hotel Management
May 22, 2017
Dear Naokatsu, Thank you very much for this very kind score. We are very glad to read that you have enjoyed your stay with us. We will certainly pass this kind score to our staff members. We hope to welcome you back at our hotel very soon. With kind regards, Raf Willems, General Manager
2 out of 5
by manmeet

hidden charges

Posted Apr 10, 2017 on Hotels
lack of communications
Comment from Hotel Management
Apr 12, 2017
Dear Mammeet, Thank you for taking the time to send us your opinion. Can you please send me some more information about these charges? Don't hesitate to give me the details at sales@gresham-belsonhotel.com. Your opinion is very important to us. I honestly hope to welcome you in your next trip to Brussels. Warm regards, Raf Willems General manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Quebec - Canada

comfy

Posted Mar 25, 2017
Pros: comfort
Cons: wake up call never came
Location: it was a Sunday so everything closed basically, no shops open, only a few small bars and restaurants
A nice hotel, comfy room, good tv, good wifi, clean and spacious by European standards - would have been nice to have shuttle pick up from airport as well - set your own alarm clock as we never got our wake up call, nor did we receive an apology for that, but overall a good place to stay for a night
Comment from Hotel Management
Apr 14, 2017 by Raf Willems, Hotel Management
Dear Sue, First of all, thank yoèu so much for taking the time to send us your comment; I am very glad that you have enjoyed the overall setting of our hotel. In fact, we do our best to give our client the utmost comfort. Please take note that indeed on Sunday most commerces in Belgium are closed, except occasionally on the most touristy neighborhoods. I am very sorry for the alarm issue. What happened was that the day you came the hour changed and we had an issue with the system keeping up with it. i have talked with the responsible organization to report this issue. As for the shuttle, we do offer a free service of shuttle to the airport at specific times of the day, the only requirement is that you book it in advance with the reception, so the drivers can put you in thei planning. I hope to welcome you in your next trip to Brussels. Warm regards, Raf Willems General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from S. Wales

Good hotel near to the local centre

Posted Feb 8, 2017
Pros: Comfortable and clean
Cons: The beds are single beds and unfortunately as they are soft it felt like that you would role out of bed, this led to a bad nights sleep.
Location: good for local food
good stay but bad sleep as the beds are narrow and felt like you would role out.
Comment from Hotel Management
Jun 8, 2017 by Raf Willems, General Manager, Hotel Management
Dear Mr. Paul, Thank you for your review. We are very sorry to hear that we couldn't satisfy you with our beds. We will certainly use this comment to make the appropriate actions to improve this quality. During your next visit do not hesitate to ask our receptionist for a room with a double bed as we also have double rooms. We are also glad to read that you have enjoyed our food and housekeeping services. Feel free to visit us again during your next visit to our capital it would be a pleasure to welcome you again. With kind regards, Raf Willems, General Manager
5 out of 5
by A verified traveler

Posted Feb 8, 2017 on Hotels
Comment from Hotel Management
Jun 6, 2017
Dearest Guest, Thank you very much for giving us your review regarding your stay at our hotel. We are very glad that you have enjoyed your services and it would be a pleasure to welcome you again at the Gresham Belson Hotel Brussels. With kind regards, Raf Willems, General Manager
4 out of 5
by A verified traveler

Posted Jan 20, 2017 on Hotels
The room was comfortable. I had some dinner in the hotel, mains were ~€17
Comment from Hotel Management
Jun 6, 2017
Dearest Guest, Thank you very much for your review. We are very glad that you have enjoyed our room and bar services. We hope to welcome you back very soon at the Gresham Belson Hotel Brussels. With kind regards, Raf Willems, General Manager
2 out of 5
by A verified traveler from v

Hotel shuttle did not take us Could only fit 1 of

Posted Jan 19, 2017
Pros: Big room
Cons: Service see above
Location: Ok location . Not as nice as city. Little rougher area.
Staff was ok. We were bumped from the shuttle because their wasn't any room. We had to pay for a taxi to the airport . This is false advertising per Expedia . We asked when we arrived @5pm. The staff was misleading and said not to worry. The point of staying at this hotel was to get to the airport. The morning staff was very rude. The shuttle driver told us the hotel would pay for shuttle, but they would not.
Comment from Hotel Management
Jun 6, 2017 by Raf Willems, General Manager, Hotel Management
Dear Mrs. Julie, First of all I would like to thank you for your e-mail. I am very sorry to hear what you have experienced during your stay at our hotel. rest assured that I will investigate this accident to make sure that this won't reoccur during your next visit as this is not the service where the Gresham Belson Hotel Brussels is standing for. Again I would like to express my sincerest apologies and I hope to regain your trust during a next visit at our hotel. With kind regards, Raf Willems, General Manager
5 out of 5
by Double from United Kingdom

a beautiful place to stay at good value for money

Posted Dec 28, 2016 on Hotels
it was enjoyable
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
Dear Double, thank you very much for your nice review on Expedia. We are happy to read that you liked your stay with us. It would be a pleasure to welcome you again at the hotel whenever you're travelling back to Brussels. Kind regards, Raf Willems, General Manager
5 out of 5
by A verified traveler

Good Budget hotel Near Airports

Posted Dec 15, 2016 on Hotels
Stayed one night during transit at Brussels airport, Was provided with free shuttle services However be careful shuttle services are not available from 1000 to 1500
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
Dear Sir, Madam, thank you very much for the time you've taken to review the Gresham Belson Hotel Brussels. We are happy to read that you liked your stay with us and we already look forward to welcoming you soon again at the Gresham Belson Hotel Brussels. Kind regards, Raf Willems, General Manager
3 out of 5
by A verified traveler

Not worth the tariff

Posted Dec 10, 2016 on Hotels
Hotel not worth the tarrif it charges. I have no option as my client's office is at walking distance. Poor fitness room- just one elliptical and cheap treadmill.
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
Dear Sir, Madam, Thank you very much for your review on Expedia. We appreciate the time you've taken to give the hotel a score. However, we're sorry to read that you think our hotel is overpriced. We would like to know what we need to do to make the rates more convenient for you. Also, we wanted to offer our guests the possibility of having a work out at the hotel. We look forward to welcoming you again at the Gresham Belson Hotel Brussels. Kind regards, Raf Willems, General Manager.