Ratings based on 888 Verified Reviews

4.5 out of 5
95% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Hip hotel, great location

Posted Jul 19, 2017
Pros: Location and style and great staff.
Cons: The WiFi was a little sketchy. Not awful, but it did drop fairly often.
Chic minimalist aesthetic and superb location make 9hotel Central a winner. Spotlessly clean, close to museums, transit and tourist attractions but still quiet enough to sleep with the windows open. We had a tiny but lovely balcony. They did not have a room ready when we arrived (very early! hours before check-in time and when we expected there to be one) but when they realised we'd come from an overnight flight made an extra effort to get us something fairly quickly. We loved the hotel so much, I booked us three nights at the end of our trip.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Exactly right

Posted Jul 18, 2017
Loved this hotel! Our room was bright and airy, with a tiny lovely balcony. It was spotlessly clean with a minimalist aesthetic that felt cozy rather than cold. I'm traveling with my teenaged daughter, so we had two twins rather than one big bed, which worked out perfectly. My daughter found the bed too hard. It was a very firm mattress but suited me fine. The staff were very friendly and helpful. The location is unbeatable, literally two steps outside the the Gare Centrale's metro exit, a short walk to the Grand Place, close to the four big art museums but still quiet enough that we slept with the balcony door open at night. WiFi was a bit iffy, but I'd bought a generous data plan with BASE so I just created a hot spot for my kid to use. We loved it so much I booked three more nights at the end of our trip!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel and incredible staff

Posted Jul 16, 2017
Pros: Staff, cleanliness, location, and rooms
The staff at 9Hotel was exceptionally helpful as soon as we walked through the door. We got a free upgrade to an incredible room with a free speaker, spotless furniture, a spacious bed, and a clean bathroom. When it was time to leave, the reception called the train station we were leaving Brussels from to see if we could receive any better accommodation, and they were more than willing to answer any of our questions and explain the way around the city to us. The location is prime! The main attractions are all a walking distance away. I highly recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

It was good . Decor suited our style. Wasn't a fa

Posted Jul 14, 2017
The staff were great In helping us out with taxis and addresses etc. I wouldn't say value budget price but a steady good as it was modern and clean and rooms were ideal in terms If interiors and space. Breakfast was just ok. But juices were fresh etc.. I would 100% recommend this over a higher star older hotel. New hotels with this concept do things within price but know how to do it better
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location, service, and value.

Posted Jul 11, 2017
Fantastic hotel in central location. Highly recommend.
Comment from Hotel Management
Jul 13, 2017 by NOMENE, Hotel Management
Dear Guest, Thank you for taking the time to post a comment My team and I are delighted that you enjoyed the hotel's location. Looking forward to welcoming you in one of our boutique hotels 9HOTEL COLLECTION Many greetings, Nômène ESSLIMI
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver, Canada

Great location. Perfect boutique hotel!

Posted Jun 23, 2017
Wonderful experience and great place to stay while in Brussels. Would definitely book this hotel on my next trip back!
Comment from Hotel Management
Jun 27, 2017 by Nômène , Hotel Management
Dear Mike, Thank you very much for taking the time to post such a nice comment. We will be glad to welcome you again for your next trip. Yours sincerly Nômène ESSLIMI
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location, super clean and comfortable

Posted May 14, 2017
I stayed here just one night on a business trip. The location is excellent, literally a few steps away from the Central Station metro exit. Friendly staff, very clean and comfortable room and bed. I had breakfast included in my room rate, and the breakfast was really good: fresh cut fruit, etc. But if the breakfast isn't included in your room rate, it costs 16 euros and I don't think it's worth that much (there's plenty of great food around for much less).
Comment from Hotel Management
May 19, 2017 by NOMENE, Hotel Management
Dear Guest, Thank you for taking the time to post a comment. Your opinion is important and helps us every day to improve the quality of our services. Looking forward to welcoming you in one of our boutique hotels 9HOTEL COLLECTION Best regards, Nômène ESSLIMI
2 out of 5
by Matthew

No sleep

Posted Apr 24, 2017 on Hotels
The walls are paper thin. I heard everything all night. Other guests, cars, etc. As a result, I slept horribly. If you care for a good nights sleep, then the hotel is fine.
4 out of 5
by Vanessa

This traveler left a rating score only Posted Apr 21, 2017 on Hotels
4 out of 5
by Randolph

Big room a bit noisy

Posted Apr 16, 2017 on Hotels
Very nice hotel with an excellent location. We were in a very large room, however it was in the basement so there was a lot of noise from the breakfast room which was directly above us.