Ratings based on 873 Verified Reviews

4.5 out of 5
95% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver, Canada

Great location. Perfect boutique hotel!

Posted Jun 23, 2017
Wonderful experience and great place to stay while in Brussels. Would definitely book this hotel on my next trip back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location, super clean and comfortable

Posted May 14, 2017
I stayed here just one night on a business trip. The location is excellent, literally a few steps away from the Central Station metro exit. Friendly staff, very clean and comfortable room and bed. I had breakfast included in my room rate, and the breakfast was really good: fresh cut fruit, etc. But if the breakfast isn't included in your room rate, it costs 16 euros and I don't think it's worth that much (there's plenty of great food around for much less).
Comment from Hotel Management
May 19, 2017 by NOMENE, Hotel Management
Dear Guest, Thank you for taking the time to post a comment. Your opinion is important and helps us every day to improve the quality of our services. Looking forward to welcoming you in one of our boutique hotels 9HOTEL COLLECTION Best regards, Nômène ESSLIMI
5 out of 5
Recommended
for Everyone
by A verified traveler from Whitby, Canada

I will stay here again if I'm ever back to Brussel

Posted Mar 6, 2017
Excellent everything... breakfast, cleanliness, friendly, spacious, comfortable. My only complaint is the wifi - it was not accessible in the rooms even with he password given to us. But it was accessible in the lobby and eating area. I'd definitely recommend this hotel. The staff was awesome. Special shout out to Yassir!
Comment from Hotel Management
Mar 9, 2017 by NOMENE, Hotel Management
Dear Barbara, Thank you for taking the time to post a comment My team and I are delighted that you enjoyed the hotel's design and service quality. We are preaparing the optical fiber passing the reason you got some trouble for the wifi but we promise you that you will get a marvellous connection next time. Looking forward to welcoming you in one of our boutique hotels 9HOTEL COLLECTION Many greetings, Nômène ESSLIMI Front Office Manager
4 out of 5
by Rob

Nice hotel to stay

Posted Feb 22, 2017 on Hotels
Just stayed for one night and the hotel is easy to find and in walking distance to Brussel Centre. The rooms are small, but modern and all needed is in the room. Nothing to complain about the room. Also breakfast was good and complete. When you come by car you need to find a parking garage because the hotel has no parking spaces available. The garage is just in about 300 mtr walk, so no problems.
Comment from Hotel Management
Mar 3, 2017 by General Manager, Hotel Management
Dear Rob, We would like to thank you so much for taking the time to post your positive comment. We are very happy to read that you have appreciated your stay in our hotel. Looking forward to welcoming you again. Kind regards. Nômène ESSLIMI
5 out of 5
by Steven

This traveler left a rating score only Posted Feb 22, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Unique room, idea location

Posted Feb 2, 2017
The brick wall is a nice feature in the room, and the hotels proximity to the central station and Grand Place is perfect. I was also pleasantly surprised at how quiet it was, given the view of the busy street.
Comment from Hotel Management
Feb 10, 2017 by Nômène ESSLIMI, Hotel Management
Dear Guest, We do thank you for taking time to post such a good comment. We are very delighted you have enjoyed your stay and hope to welcome you as soon as possible into one of the 9Hotel-Collections hotels. Warm regards
4 out of 5
by Michael

Posted Jan 11, 2017 on Hotels
Very short visit but would highly recommend this boutique style hotel. Lovely room in a great area 3 minute walk to Brussels Central Station and Meeting Place square shops restaurants the lot. Great value too.
4 out of 5
by olivier

Posted Jan 2, 2017 on Hotels
Excellent hotel, nice design, nice people and helpful but the carpet int eh rooms is really dirty. All of them should be shampooed or changed very quickly not acceptable and really out of order in comparison to the decoration and style of the rooms!
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Trendy urban hotel near centrum of Brussels.

Posted Dec 26, 2016
Loved it, great location, good Facilities. Would coke again.
4 out of 5
Recommended
for Couples
by A verified traveler from London

Stylish and central

Posted Dec 20, 2016
It's only one (free) train stop from Brussels Midi station to Brussels Central if you came by Eurostar, and this hotel is just around the corner - a short suitcase trundle. The Grand Place is a few minutes walk away as are many of the city centre's other places of interest. The hotel itself is very stylish and smart in a sort of "loft-living" style, and the staff are helpful and friendly. The room was clean, the bed was very comfortable and the bathroom and shower excellent. If it fails to get top marks it's because the bedroom was a little cramped, with nowhere to open suitcases except on the bed, and breakfast was good without being great in terms of choice and again space. However, considering all the strengths of the hotel, the very convenient location and the reasonable price this is a bit niggling. I'd certainly recommend it to friends.