Ratings based on 530 Verified Reviews
4.1 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler
Right in the centerPosted Mar 19, 2018
This hotel’s location is amazing!! A few steps from The Grand Place and train station. But the Internet system doesn’t work properly...
by A verified traveler from scotland
Great locationPosted Jan 19, 2018
The hotel is very central for everything, only couple mins walk from train station. Bars, restaurants and shops are round the corner. Also located on a quiet street so we had no issue with noise outside at night. Overall the hotel is basic but I think this is reflected in the price. The room and bathroom were clean, shower was hot and carpets and fittings looked pretty new. My one complaint would be the pillows which were hard and lumpy (more like overused cushions). It was so bad I had to use the spare duvet as a pillow instead.
Comment from Hotel Management
Feb 17, 2018 by Franc, Hotel Management
Dear Sir, Thank you personally for the time you have spent to help us advance our hotel's services and goals. We have new owners since February 2018 and they are already taking actions on the points you mentioned. We hope to welcome you soon so that you will see at first hand the changes you kindly recommend to us. We are delighted to know that the quality of your exchanges and the advice of our colleagues have made you happy. Looking for the pleasure to welcoming you once again in our establishment. Wish you a good week!
Don't Stay HerePosted Dec 18, 2017 on Hotels
I booked a family room for 3 Adults on Hotel.com I chose to pay upon arrival €188.10 2 days before travel Hotel Alma took £116.19 out of my bank account in case I didn't turn up and put it into a holding account. When I arrived I payed Cash and this Visa payment was cancelled but 3 days later it still shows as pending and hasn't been credited to my account. I need this money and my bank told me it will take 7 days to come back to me. I'm furious. This Hotel was nice enough but the staff are awful and this money situation has left me short of money the week before Christmas.
by A verified traveler from luxembourg
Good add but not much of realityPosted Dec 4, 2017 on Orbitz
I stayed for 2 nights and I have to say I'm a bit disappointed with my room. There was no central heating in the room only a small radiator which was not strong enough to warm up the room. The bed and pillows were not comfortable and there was noise from people going out. The best thing I would say are the staff and the location.
by A verified traveler from Grand Place Brussels
FUNCTIONAL WITH A GREAT LOCATIONPosted Dec 1, 2017 on Hotels
I had work to do and I got it done. Helpful staff. Quiet for a city hotel. Warm, clean, tidy. they
Great locationPosted Nov 28, 2017 on Hotels
Brilliant location, really comfortable and clean hotel, thanks Alma!
by A verified traveler from London
Location is the only plusPosted Nov 27, 2017
After first being put in a room on the basement, they “upgraded” me to another room on the first floor. The room (101) was very basic and the bathroom had paint peeling from the ceiling. The shower had a shoddy curtain and it’s impossible to shower without spilling water everywhere. Most, importantly there was no heat in the hotel and I didn’t have hot water for the first day. They were so blasé about mentioning this “sorry, the heat doesn’t work” as if it happens all the time and they had nothing to really apologise for. Often, you can tell the true character of a hotel, not by the things that go wrong, but how the staff respond to it. In the end, they did try to make it up to me by offering me a free beer but the damage was done already. I am not returning.
for Everyoneby A verified traveler
Great location near restaurants and Grand Market!Posted Nov 27, 2017
Nice clean hotel near many restaurants, nightlife and the Grand Market square. Everything within walking, had to park off site but we found parking about a 3 minute walk from the hotel.
by A verified traveler
Pretty GoodPosted Nov 27, 2017 on Hotels
Great location and price. Friendly and helpful staff. Not the most comfortable bed and the pillows felt like a bag of potatoes but passable on comfort
Great location but needs updatingPosted Nov 22, 2017 on Hotels
The hotel is centrally located to transportation and to restaurants. We were able to walk to all areas of interests and to access the airport without any difficulty. The bathroom was in need of updating. The floor tiles were broken and appeared dirty from use.