Ratings based on 658 Verified Reviews

4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
3.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado Springs, CO

Nice hotel right by Grand Place

Posted Mar 25, 2017
It was a nice hotel but very impersonable since there is no staff member on site.
4 out of 5
Recommended
for Everyone
by A verified traveler

splendid

Posted Mar 22, 2017
Great place to stay, spacious and clean. Splendid amenities see you in September again 👍🏿
Comment from Hotel Management
Mar 24, 2017 by Camille, Hotel Management
Dear Yeti, Thank you for the splendid reviews on your experience at B-aparthotel Grand Place. We are pleased to welcome you again this fall.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Mar 22, 2017
My only negative was that the bed was a little hard and we needed more bed pillows! My husband and I need 2 pillows each and there were only 2 for the king size bed!
Comment from Hotel Management
Mar 24, 2017 by Camille, Hotel Management
Dear traveler, Tahnk you for your feedback on your experience at B-aparthotel Grand Place. Note that extra pillows are available in the wardrobe, should you need more. Your are welcome to contact us our staff will do its best to provide you with the best stay possible. Always be welcome back
3 out of 5
Recommended
for Everyone
by A verified traveler from York.

Very Central

Posted Mar 6, 2017
Pros: Central
Cons: Change the locks
I only ever write reviews when my experience is exceptionally good or exceptionally bad, This Hotel wasn't that bad but I do feel that if you are running accommodation that is not and on a 24 hour basis then you need to make sure your Key Cards are infallible .When a key card stops working in the middle of the night this causes pain and suffering. The telephone response was fast but finding a maid to come and let me in was not so. Other wise not a bad stay.
Comment from Hotel Management
Mar 15, 2017 by Camille, Hotel Management
Dear Phil, We apreciate your feedback and are sorry your experience was not the best it could have been. We normally provide each guests with 2 key cards in order to avoid such unpleasant situations. Should it not have been the case we must apologies and will make sure it won't happen in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from nottingham

Nice place to stay

Posted Feb 15, 2017
Nice location. Well looked after. Good price. Pillows could be a bit firmer.
Comment from Hotel Management
Mar 15, 2017 by Camille, Hotel Management
Hello G, Thank you for sharing your feedback on your experience at B-aparthotel Grand Place. We are greatful and note firmer pillow would have been apreciated. Always be welcome
5 out of 5
Recommended
for Everyone
by A verified traveler from b

Great place to stay near grand place!

Posted Feb 1, 2017
Such a lovely surprise. Close to the train station. Easy and accommodating check in. Large room with great amenities! Will definitely stay again!
Comment from Hotel Management
Mar 15, 2017 by Camille, Hotel Management
Hello Abena, Thank you for the great rating and feedback. We apreciate it. We are looking forward to welcoming you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 30, 2017
Pros: Location and layout of the apartment
Cons: Staff presence all the time in reception area
Its a nice hotel, well located in the heart of the city. Apartment was clean and tidy and very comfortable. Staff were helpful.
Comment from Hotel Management
Jan 31, 2017 by Camille, Hotel Management
Dear guest. Thank you for the time taken to share your experience with us. We apreciate your opinion and are pleased to read you enjoyed our hotel location and overall apartment. Our team is always at reach to make you stay the most enjoyable possible. We seek to offer you the best service. Your b-aparthotel team
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near the grand place

Posted Jan 12, 2017
Pros: Very comfy and make you feel like home. love the little kitchen especially when you want to cook some food at night when the shops were closed.
Cons: n/a
Location: it's near the grand place, restaurants, cafes , shops and sightseeing places.
Love this hotel. It's near everything and very convenient. walking distance to most of the church, museum and sightseeing places.
Comment from Hotel Management
Jan 17, 2017 by B-aparthotels Team, Hotel Management
Dear, thank you for choosing for B-aparthotels. We are happy to read your kind comments about your stay. Always be welcomed again.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Posted Jan 12, 2017
Pros: location, quality of room
Cons: interaction with staff and customer service.
Perfectly adequate stay for three evenings. It's in a good location, situated very close to the main tourist corridor and close to public transportation. As the description notes, it's not a fully staffed hotel... they send instructions on how to get in the door and where to find your key (kind of like renting an apartment on AirBnb). The room was nice and very comfortable. I had communicated with the office ahead of time to say I was arriving early on Day 1 and leaving late on Day 4. I was assured that it was no problem, but when I arrived, there happened to be a staff member there and she did not know of my early arrival. So I could store my luggage, but had to go away and get access to the room later. Then, on my last day, despite letting them know ahead of time I would leave late, I was told that day that I could only store my luggage until 3pm(!). So despite my efforts at proactive communicating with the staff, I had trouble with both the early arrival and late departure.
Comment from Hotel Management
Jan 17, 2017 by B-aparthotels Team, Hotel Management
Dear JC, thank you for staying at B-aparthotels. We apologize for the miscommunication. We offer an early check-in and a late check-out based on our availability. We hope to be welcoming you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2016
Pros: Location, location, location !!!
We travel to Brussels each year for the Christmas Market & could not ask for a more convenient location.
Comment from Hotel Management
Jan 4, 2017 by B-aparthotels Team, Hotel Management
Dear, thank you for staying at B-aparthotels. We are happy to read your positive review. Always be welcomed again.