Ratings based on 124 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
76% of guests recommend
4.1 Room cleanliness
3.4 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Comfortable, well designed floorplan & kitchette

Posted May 16, 2016 on Hotels
It was an excellent stay, except for checking in issues (not the hotel's fault, but a lack of communication from or with Hotels.com). As there is no reception area or onsite hotel staff, all entry and access is via keycodes. The hotel provides that information to the guests directly prior to check in. However, there was no communication to me (coming in from Canada) and as I did not have a roaming plan, I had to go up the street to a restaurant and request them to call in on my behalf to get the access codes.
Comment from Hotel Management
by General Manager, Hotel Management
Dear guest, We apologize for the inconvenience. We will keep your comment in mind and will check if the confirmation letter is send correctly. We provide the self-check-in procedure to offer you the independence and freedom to enjoy your stay the way you want. Always be welcome at B-aparthotels.
4 out of 5
by Olivier from villers

Séjour à BRUXELLES

Posted May 10, 2016 on Hotels
Très bon séjour dans B-APPARTHOTEL, seul point négatif, pas de personnel donc accueil déshumanisé mais bonne organisation sauf lorsque l’ascenseur tombe en panne le samedi après midi (6ème étage), impossible de prévenir. L’hôtel est très confortable, propre et bien équipé, loin du centre mais transports en commun au pied de l'immeuble. Manque de commerce d’alimentation aux alentours pour se nourrir, mais restaurants aux abords. Nous garderons un très bon souvenir de notre séjour, malgré la panne ascenseur.
Comment from Hotel Management
May 27, 2016 by Randa, Hotel Management
Cher Olivier, Nous vous remercions d'avoir choisi B-aparthotels pour votre séjour à Bruxelles. Nous comprenons l'inhabitualité de notre système d'arrivée automatisé, mais sachez que nos équipes sont toujours disponible pour vous venir en aide que ce soit via la reception principale ou la ligne d'urgence les weekend et soirées. Noter que diffférents commerce d'alimentation sont disponible à 5 min à pied en direction du parc cinquantenaire ou boulevard st Michel. Soyez toujours le bienvenu
2 out of 5
by Stewart

B Apartments Montgomery

Posted May 9, 2016 on Hotels
not great the apartment was a loft and although the ac unit was ok downstairs the loft bedroom was too hot to sleep properly. plus on the Saturday the lift which was next to the bedroom broke and all night the door opened and shut. not a pleasant stay at all
Comment from Hotel Management
May 27, 2016 by Randa, Hotel Management
Dear Stewart, We are sorry to read that your stay wans't the best is should have been. We have taken action on the elevator as soon as possible, I hope you understand that technical issues like this are unpredictable and beyond our control. Note that during the weekend our duty team is available through the emergency line to assist you in any way. Should you have issues with your accommodation we can always arrange to switch apartment upon availability. Always be welcome to B-aparthotels
2 out of 5
by A verified traveler

This hotel is certainly not a four stars hotel

Posted Apr 30, 2016
Pros: Location and spacious rooms.
Cons: 1. The way to contact the apartment management. 2. The way to book a parking spot through Expedia 3. The faucet in the kitchen leaks terribly
Location: The location is good. There is a very grand park near this condon hotel.
This condon hotel's location is good, it's in a nice neibour hood. The rooms are big in Europing standard. I don't recommend this apartment hotel to foreign tourists because it's so inconvenient to contact the hotel management. We booked a room and paid for three adults, but the confirmation letter told us the room was for two adults. We had to contact the hotel management by email to sort the room issue out. Again, we asked the hotel about the self parking before we arrived at Brussel since there was no way we could request a parking spot when we booked the hotel through Expedia. We sent three emails to the hotel management, but they didn't reply at all because it's weekends. We spent more than five hours waiting their reply. It's very stressful. We even called their emergency phone line, but the line didn't work at all. Compared with the four stars hotel we lived in Paris before we arrived at Brussel, I gave this condon hotel a 2.5 stars. This hotel certainly is not good for foreign tourists.
Comment from Hotel Management
May 9, 2016 by camille, Hotel Management
Dear guest, Thank you for staying at B-aparthotels. We apreciate your feedback and apologies for the inconvenient occuring with your reservation. It is not the service we want to provide to our guests. We are taking note of your remarks to settle the issues as the emergency line should work at all time. We are always reachable via this line. Please accpet our apologies and be assured we will work on it immediately. Your B-aparthotels team
3 out of 5
by Thierry from marseille

Posted Apr 17, 2016 on Hotels
appartement spacieux et confortable. mais le manque d'accueil sur place rend un peu compliqué le check in.
Comment from Hotel Management
by General Manager, Hotel Management
Dear Thierry, Thank you for staying with us. We appreciate that you are taking the time to write a review. Please know that the staff is available to assist you with the self-check-in procedure at any time. You can get in contact with us at the head office by phone/e-mail. During weekends and bank holidays you can reach us at the emergency phone. Feel free to stay at one of our properties again.
3 out of 5
by Valerie

This traveler left a rating score only Posted Apr 11, 2016 on Hotels
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 20, 2016 on Hotels
3 out of 5
by A verified traveler

Convenient location

Posted Mar 19, 2016 on Hotels
Convenient location, kitchenette and room size for people with a lot of luggage. Lack of information upfront: never received entry codes but urgency phone number was available, lift under repair not working difficult when arrive at 11pm with a lot of luggage. Replied efficiently to emails. Easy transport options and lots of restaurants around.
Comment from Hotel Management
Mar 23, 2016 by Randa, Hotel Management
Dear guest, Thank you for choosing B-aparthotels for your stay in Brussels. we apreciate your comment and would like ot inform you that confirmation letter with access codes are send to the hotels.com service when your personal email adress isn't provided. It is then up to them to forward the informations. Also we can understand that the current renovation of our elevator can be a challenge, we are making sure you get the best service, all information on this matter have been included on the ocnfirmation you reeived from hotels.com. Feel free to contact us directly to ensure the recpetion of important informations Kind regards, B-aparthotels
4 out of 5
by A verified traveler

Posted Mar 19, 2016
Très bon séjour. Appartement adapté aux familles. A proximité du métro.
Comment from Hotel Management
Mar 22, 2016 by Camille, Hotel Management
Cher client, Nous vous remercions pour votre séjour parmis nous. Nous aprécions fortement votre commentaire et espérons vous accueilir de nouveau bientôt. Votre équipe B-aparthotels
4 out of 5
by amer from Le bourget

Posted Mar 16, 2016 on Hotels
Hotel très sympa très bien situé facilité pour se garer. Domage que l'ascenseur était en panne car nous étions au 4ieme étage
Comment from Hotel Management
Mar 23, 2016 by Randa, Hotel Management
Cher Amer, Nous vous remercions votre séjour au B-aparthotels. Nous aprecions votre commentaire. Nous comprenons l'inconvénient due à la rénovation de notre ascenseur. Afin de fournir le meilleur à nos clients l'ascenseur est en rénovation. Bien à vous B-aparthotels