Apartment, 1 Bedroom | Private kitchen | Fridge, microwave, stovetop, dishwasher

Reviews of Citadines Sainte-Catherine Brussels

3 out of 5
Citadines Sainte-Catherine Brussels
51 Quai Au Bois A Bruler, Brussels

Reviews

8.4

Very Good

Rating 10 - Excellent. 470 out of 1255 reviews" "
Rating 8 - Good. 561 out of 1255 reviews" "
Rating 6 - Okay. 160 out of 1255 reviews" "
Rating 4 - Poor. 45 out of 1255 reviews" "
Rating 2 - Terrible. 19 out of 1255 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lisa, Coes Creek

Liked: Cleanliness, amenities, property conditions & facilities
The apartment was clean but a little dated.
Stayed 5 nights in Jan 2024
Response from Frontdesk on Feb 20, 2024
Thank you for your positive feedback, we are happy to know that your recent stay matched your expectations.We will share your compliments and remarks with the team of the residence. They will help us improve our level of service.We look forward to welcoming you again in Brussels or in another Citadines Hotel.Yours sincerely,The Citadines Sainte Catherine’s team

2/10 Terrible

Gerald

Traveled with family
Disliked: Cleanliness, room comfort
No water pressure - and very poor hot water.
This property is a disgrace to the Citadines chain name! Did not expect a Citadine property to be as bad as this. The water pressure in the shower is terrible. And the water heater is almost non-functioning. Took shower at 12am and hot water run out. In the morning which is 9 hours later, the hot water has still not boil to be sufficient for a proper shower - even though the water pressure was very very low. Was told that there is individual water heater tank for each room - but surely a water heater tank that takes 24 hours to boil the water for 3 persons to shower is not acceptable. Avoid staying here at all cost. Cannot believe that this place can still attract customer with such bad plumbing system. A total disgrace!
Stayed 2 nights in Dec 2023
Response from Frontdesk on Feb 20, 2024
1 119 / 5 000Résultats de traductionRésultat de traductionWe would first like to express our most sincere apologies for the inconvenience you have encountered due to the work underway in our establishment. We understand how noise can disrupt our guests' experience, and we sincerely regret that this has impacted your stay.Please accept our apologies for not having fully anticipated the impact of the works on the comfort of our customers. We take your feedback very seriously, and we have already taken corrective action to minimize disruption.We appreciate your patience and understanding during this time.We would like to assure you that we are committed to constantly improving our service, and your feedback is valuable in helping us achieve this goal. If you have any further concerns or suggestions, please do not hesitate to contact us directly.We sincerely hope to have the opportunity to welcome you again in the future and provide you with a much more pleasant experience.Sincerely,The Citadines Sainte-Catherine team

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Frontdesk on Feb 20, 2024
We thank you for your positive comment. We are happy to learn that you were very satisfied with your recent stay with us.Your compliments and comments were shared with the entire residence team. This will help us improve our quality of service for our next customers.We hope to be able to welcome you soon in Brussels or in one of our other Citadines residences.Yours sincerely,The Citadines Sainte Catherine team

10/10 Excellent

Eric

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Mark

Stayed 1 night in Nov 2023

6/10 Okay

Amanda

Stayed 1 night in Nov 2023

10/10 Excellent

Mathilde

Liked: Cleanliness, amenities, property conditions & facilities
Très bien situé ; réceptionnistes consciencieux et très aimables ; les chambres pourraient bénéficier d'un très léger lifting mais restent claires, propres, modernes et ultra pratique d'avoir un coin cuisine equipé dans le studio. Excellent rapport qualité-prix et bonne impression de sécurité et tranquillité.
Stayed 1 night in Oct 2023

8/10 Good

Clare

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Haeun

Traveled with group
Liked: Cleanliness, room comfort
It was nice experience. and the room is clean and not small than you expect. there is kitchen and fridge. It's so nice. and they have a lot of rooms in the buildings.
Stayed 1 night in Oct 2023

10/10 Excellent

Normandy Alvin

Stayed 1 night in Oct 2023

10/10 Excellent

Warren

Stayed 1 night in Sep 2023

10/10 Excellent

Krisztina

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Juliet

Traveled with family
Liked: Room comfort
The staff are not so friendly especially the receptionist. Needless to say overall not too bad.
Stayed 4 nights in Aug 2023

10/10 Excellent

Shamyr

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Kevin

Traveled with family
Hot and No AC
This hotel was a little disappointing. We were surprised to find out our room had no air conditioning in the middle of August. The room was clean, but had a slight “ Curry “ smell. The young man at the desk also seemed irritated when we couldn’t find our room. Don’t think I will stay here again.
Stayed 1 night in Aug 2023

8/10 Good

Lyneth

Traveled with family
Liked: Cleanliness, property conditions & facilities
Everything is accessible to the hotel. A lot of nearby restaurants. Almost all of the attractions are walking distance. The room was clean and has every appliance you would need in the kitchen. Good floor area too.
Stayed 1 night in Aug 2023

8/10 Good

Cenon

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Shridhar Ganpathi

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great , keep it up. !
Stayed 2 nights in Jul 2023

8/10 Good

Submarine

Traveled with family
Liked: Cleanliness, amenities
Citadines was a very amazing experience. amazing staff, location,, easy access to grocery stores and good amenities. Issues were when we went to our room on the first day, we found was a broken hanging toilet paper holder. Other than that, I would recommend citadines to another person.

8/10 Good

Anna

Stayed 2 nights in Jul 2023

6/10 Okay

Pamela

Traveled with partner
Liked: Cleanliness, amenities
The property is in need of renovation which is happening now. Facilities are ezcelletb. It will be perfect once upgraded and if air conditioning was added
Stayed 2 nights in Jul 2023

10/10 Excellent

Daniela

Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Sofia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very nice and helpful. The room was small but it had everything we needed and then some. The bathroom was different, it had half a shower door (perhaps to avoid long showers and save water), the toilet could have been slightly more modern. They had a wonderful breakfast buffet with really nice selection of local foods and eccentric dining area decor, very european. They offered 24 hour coffee and tea service and there was a water dispenser in the lobby. Very walkable and safe area with many choices for local dining. Close to ancient cathedrals and many waterfalls which locals used to hang out and drink wine. It was a very comfortable stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

Viktoriia

Liked: Cleanliness, room comfort
Excellent
Excellent location, nice and clean room, everything in the room was working property. Very friendly and helpful staff. I would definitely recommended!
Stayed 2 nights in May 2023

10/10 Excellent

fatema

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Compact apartment well located near centre, metro and convenience store
Stayed 2 nights in Apr 2023

4/10 Poor

Barbara

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Personnel was very nice but property was dirty, we had a pipe clogged. Stayed for 3 days and never got towels or bed sheets changed.
Stayed 3 nights in Apr 2023

8/10 Good

Carol

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Renato

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pity the free coffee options were not as good as they are in the French Citadines: no milk available. Otherwise it was very good.
Stayed 3 nights in Mar 2023

6/10 Okay

Angela

Trash bag in sink. Carpet a little smelly.
Stayed 2 nights in Mar 2023

10/10 Excellent

Sharod

Liked: Cleanliness, amenities, property conditions & facilities
Perfection!
Stayed 6 nights in Feb 2023

10/10 Excellent

Leila

Stayed 1 night in Feb 2023

10/10 Excellent

CETIN

Liked: Cleanliness, amenities, property conditions & facilities
Good location, good service.
Stayed 3 nights in Jan 2023

8/10 Good

Mark

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Nirmal

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice location, close to metro and city center, nice food places around. Clean and tidy. Elevator were out of order
Stayed 4 nights in Nov 2022

4/10 Poor

Alex

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Supply of amenities was scarce. No room cleaning for 5 days. Very quiet environment; spacious room.
Stayed 5 nights in Nov 2022

8/10 Good

Helena

Stayed 2 nights in Nov 2022

8/10 Good

Faustina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay! The property is close to city centre and has a metro station less than a minute away. Staff were very friendly and as we arrived early they let us leave luggage securely and come back later. Only thing is walls are very thin and can hear noise easily but overall a great place and easily accessible.

6/10 Okay

JONG, Doncaster

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
The location was good, not too close to the center of the city but not too far either. And the space in the lobby was good. Request a quiet room but had a room next to the street where I can hear the passerby talking. The room was decent size and reasonable, but the floor was dirty. I took a photo and shown it to the staff who said it is the heater blowing dusts out. The heathers were electric heaters, nothing to do with dust and have been never used. It was obvious that the floor was not cleaned before check-in which can happen, but the staff's response was a bit disappointing and strange. Also, if the heaters make the room so dirty, then the hotel has a big problem!!! Had breakfast and the pastries were not fresh, so I mentioned it, just to be told they are "fresh" because they are delivered in the morning. Morning delivery does not mean always "freshly cooked"! Well, was told again, I am wrong as they are fresh because they are delivered in the morning. Once again, it can happen, but the response was disappointing and strange. For their credit, I noticed that the room was cleaned next day and there was no charge for the breakfast, but I am curious why they have not communicated these with me? Why couldn't they have said, "sorry it happened, we will have a look and get back to you". The premises were ok, but I shall look for another next time.....

8/10 Good

Andy

Liked: Cleanliness
Good stay
Was a nice hotel. Conveniently located for the centre of Brussels but quiet at night. There was a battery missing from the remote so we couldn't use the TV without using the buttons on the side. Also the heating was left on and we didn't realise until the morning, so had a boiling night and didn't realise to check as the weather was good so no reason to have it on in the first place. Could have used some decent directions to the parking as had to stop outside and go in and ask where it was and how to access. Overall though, it was good, just a few small points they could improve on.
Stayed 1 night in Oct 2022

10/10 Excellent

Mac

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great quality property. Complimentary coffee machine and photo booth were nice touches.
Stayed 2 nights in Oct 2022

10/10 Excellent

Lyudmila

Liked: Cleanliness, room comfort
Great place in the center of Brussels
For me it was last second reservation and I am very glad for choosing this place. Clean, quiet, nice staff. Steps from metro station if you need to go far. Walking distance (5-7 min) to Grand Place and many other attractions in the center. Walking distance to many supermarkets. Fully equipped with everything that you need to prepare your own food. I know they do serve breakfast, but I did not use it.
Stayed 2 nights in Sep 2022

10/10 Excellent

Bonnafe

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was nothing NOT to like about our stay here. Pleasantly surprised how place was walking distance to Grand Place and other attractions. The apartment was clean and we love how soft bed is! Will def choose this again & recommend to my friends.
Stayed 2 nights in Sep 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent very clean, quiet despite the place being busy. Fantastic location.
Stayed 3 nights in Aug 2022

10/10 Excellent

JEONGBAE

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2022

10/10 Excellent

Santi

Traveled with family
Liked: Cleanliness, room comfort
Great Stay!
Family trip, stayed for almost 2 wks, booked 2 studios type. A bit old but overall was great. Great location - well located within walking distance to Grossmarkt, metro station, 2 mosques, and many more amenities. Great services - friendly reception, taxi booking, parking lot, in-house self-service laundry. Clean studios/rooms but hoping to have more frequent free room cleaning (@ least once in two days) esp. for long stay.
Stayed 11 nights in May 2022

10/10 Excellent

Angela

Liked: Cleanliness, room comfort
Great spot.
Great location. Close to great restaurants and room was quite spacious.
Stayed 5 nights in Apr 2022

10/10 Excellent

Nicholas

Liked: Cleanliness, room comfort
Good choice
Fantastic location, great staff, fab room (could do with a lick of paint though).
Stayed 5 nights in Mar 2022

10/10 Excellent

Helena

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2022