Ratings based on 637 Verified Reviews

4.0 out of 5
90% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Switzerland

Excellent location

Posted Apr 21, 2017
Very confortable for families, breakfast is very good, location excellent just a few minutes from downtown. The room could be better, there is not enough hot water in the shower for the 4 of us, the toilet is separated from the bathroom which is very convenient the only problem is that it doesn't have ventilation.
Comment from Hotel Management
Apr 26, 2017 by Victor - Reception, Hotel Management
Dear Apr, Thank you for your constructive feedback! We are sorry that you had issue with hot water and we understand that it can be ennoying. There is individual hot water unit per room and when it's empty it needs to be rewarm again. However we hope that you will be back in our property! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice studio with a good location

Posted Mar 28, 2017
Excellent cheap studio. Had everything we needed. Walking distance to every attraction.
Comment from Hotel Management
Apr 2, 2017 by Victor - Reception, Hotel Management
Thank you for your positive feedback! We hope to see you again in our property! Best regards,
2 out of 5
by A verified traveler from Edinburgh

Good location, no hot water!

Posted Mar 24, 2017
Pros: Location
Cons: Hot water!
Location: Great location.
I stayed for 2 nights. Although I complained about there being no hot water after having had my 1st cold shower, this was not fixed.
Comment from Hotel Management
Apr 4, 2017 by Victor - Reception, Hotel Management
Dear Eric, We are deeply sorry about the fact that there was no hot water in the room. We are going to figure out what went wrong in the communication process in our property in order for this kind of unresolve issues to not happen again. Best regards, Victor - Reception
3 out of 5
by Karolina

Posted Mar 1, 2017 on Hotels
WiFi was really poor, the room smelled bad and needed some updating (dirty walls ). Somebody else's hair on my bed cover was just too much.. I stayed in this aparthotel few times in the past years and unfortunately must say that the comfort and standard is much lower nowadays. Reception staff is still nice though!
Comment from Hotel Management
Mar 15, 2017 by Julie, Hotel Management
Dear Karolina, We thank you for your feedback and we are very sorry to hear that your excperience was not what you expected for. We are going to transfer this complaint to the housekeeping department. For the wifi, we are working in upgrading the power of our signal and the data level! Shortly we will have a wifi that comply with actual norms! If you have any questions, feel free to contact us any time. Best regards, Victor - Front Desk
4 out of 5
by Danielle

Posted Feb 3, 2017 on Hotels
The room is exactly what one would want for a stay in a big city like Brussels. Comfortably small but large enough to have space for two with a good bathroom and is in a nice location with a 15 minute walk to Central. The only issue that can be said is the internet which for such a large and high end hotel is absolutely abhorrent. The bandwidth of the the entire hotel is terrible. It gets so bad that you cannot open emails or use anything online. It isn't reason enough to suggest someone shouldn't go here but it becomes the only thing that you remember about the stay.
Comment from Hotel Management
Apr 2, 2017 by Julie, Hotel Management
Thank you for your very nice feedback! We hope you will come back in our residence! Best regards, Victor - Reception
5 out of 5
by Jane

A great Christmas discount!

Posted Dec 28, 2016 on Hotels
Everything about Citadines was good except no tea-towel in the kitchen and the wifi did not work. We did ask for help at reception but the staff were not able to explain why it did not work. (Has worked OK in other Citadines). We did not choose to have the room cleaned so cannot comment on this aspect.
5 out of 5
Recommended
for Everyone
by A verified traveler from Norwich

Lovely hotel overlooking Christmas market

Posted Dec 12, 2016
Pros: Clean, great location, very friendly staff
Cons: Nothing
Location: Fantastic central location, tube stop very close so easy to get about from here
Lovely apartment containing everything that we needed, fantastic location, very friendly and helpful staff.
4 out of 5
by A verified traveler

hush a bye baby by the festive Chrismas market

Posted Dec 7, 2016 on Hotels
Right by the St.Catherine Christmas market but totally sound-proofed
5 out of 5
Recommended
for Everyone
by A verified traveler from Neill

Hotel was central

Posted Nov 22, 2016
Enjoyed everything about the hotel all was excellent
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 21, 2016 on Hotels