We had late arrival. No shuttle to pick us up so taxied over. I can handle that. We had booked 6 months prior asking for 2 double beds as I was travelling with a disabled brother who uses a wheelchair and a girlfriend. They first sent us to a room for disabled with only one bed. Then to another with a bed and couch. A couch for a man who had broken his back was not exceptable I said. We were stuck. They had lots of rooms too but would not give us two beds! Totally unexceptable! I have never complained before
Comment from Hotel Management
Apr 19, 2017 by Manager On Duty, Hotel Management
Dear Mary Ellen,
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Brussels Airport.
I would like to start by apologizing to you for the inconveniences you faced during your stay together with your family.
The inconvenience that you had during the night and day after are not at all in line with the standards and service we are providing and we take this matter very serious.
We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me.
Stephanie M. - Manager On Duty