Ratings based on 1,557 Verified Reviews

3.7 out of 5
84% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

honest review

Posted Mar 4, 2017
Dont panic trying to find hotel as its 10 mins max from station. The maps make it look miles away, but old Brussels is like York with small tight streets. The hotel is joint to the cinema, not an issue. I wanted a room with a bath so my choice to go to front hotel . Please if u want quiet night you MUST go to the back as it has to be quieter. Arrival o issues, happy and friendly staff. Breakfast was fine i eat late at night and only have a small brekkie but was loads and good choice with views over roof tops . Its a central hotel just around price, could be cheaper. However if u want more quality go upwards.
Comment from Hotel Management
Mar 10, 2017 by Guest Relations, Hotel Management
Dear SoloScot, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Brilliant hotel for short break

Posted Feb 27, 2017
Pros: Position. Staff. Breakfast. Secure luggage storage before and after checkout.
Cons: Improvements are underway.
Location: Top location with virtually everything within walking distance.
I have stayed in some of the best hotels in the world but none could beat this hotel for value for money. The position is fantastic for exploring Bruxelles and the staff could not have been more friendly and helpful. They even said they had made a mistake with the room tax and reimbursed me. I wouldn't have known. We stayed in a room for 4. It didn't have a great outlook but who cares for 1 night. It was a large room, clean and well,appointed with lots of towels, soap, tissues plus some UK TV channels. Great breakfast room, fantastic views. Great breakfast too, especially for the British as there was bacon and scrambled egg along with cereals, croissants, fruit,,yoghurt etc. I want highly recommend this hotel and will happily stay there again.
Comment from Hotel Management
Feb 28, 2017 by Guest Relations, Hotel Management
Dear Kim, Thank you for sharing your extremely positive feedback with us and also for the recommendation. We are happy that you enjoyed your stay and liked our hotel, staff, breakfast and location. Looking forward to welcome you in the near future. Warm regards, Guest Relations
2 out of 5
by A verified traveler from edinburgh

Central location, rooms are tired and worn

Posted Feb 27, 2017
This hotel is in serious need of renovation. The whole place has a tired feeling to it, from the chipped plates at breakfast, through the slightly mouldy net curtains in the bedroom, and on to the slightly grubby carpets. Not great.
Comment from Hotel Management
Feb 28, 2017 by Guest Relations, Hotel Management
Dear silverbuck, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Worth while the stay.

Posted Feb 27, 2017
Pros: Very convenient location. The view of Brussels city at the restaurant on 7th floor.
Cons: Could improve on the carpet though in the rooms and corridors.
Location: Access to public transport, main city landmarks, supermarket and all shops are easily accessible
Perfect location, kind staff members, quiet place. Overall, I would still stay there if I visit brussels.
Comment from Hotel Management
Feb 28, 2017 by Guest Relations, Hotel Management
Dear Sir, Madame, We truly appreciate your words and your trust in us. I am very happy to hear that our employees and service met your needs and expectations. Looking forward to welcome you back in the near future. Warm Regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from Todmorden

Posted Feb 26, 2017
Very nice hotel tucked away next to a cinema. The only things I could complain about were the very small lift, and the hidden step down as you entered the room, that was not mentioned at reception.
Comment from Hotel Management
Feb 28, 2017 by Guest Relations, Hotel Management
Dear Lynn, Thank you for sharing your feedback with us. We are happy that you had a nice stay and looking forward to welcome you again in the future. Warm regards, Guest Relations
3 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Great Location at a reasonable price

Posted Jan 8, 2017
I only stayed here 2 nights but it was a pleasurable experience. The concierges were attentive and wonderful and the hotel rooms were moderately comfortable albeit small. The real selling point of this hotel, is its location. It is RIGHT in the center of all the Brussels action.
Comment from Hotel Management
Jan 9, 2017 by Guest Relations, Hotel Management
Dear Darcy, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from new jersey usa

Decent hotel by the center

Posted Jan 3, 2017
Everything was good. I arrived early and was told I had to wait for 3pm check in. I didn't mind waiting but I wondered if an early check in were not possible. It seemed they do not want anyone checking in before check in time, which if true, would be unnecessary.
Comment from Hotel Management
Jan 5, 2017 by Guest Relations, Hotel Management
Dear Sir / Madam, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Guest Relations
3 out of 5
by A verified traveler

Noisy hotel in tourism central

Posted Jan 2, 2017
Although this hotel is very conveniently located, it was quite noisy in some rooms. We were given a room facing a busy alleyway around New year's and could not sleep at all all night due to drunk people yelling and singing outside. The staff was very unpleasant when we requested a room change the next morning (even though shouldn't they have been considerate enough to avoid those rooms for guests knowing how noisy new year eve can be?) Ultimately the changed room was much better noise-wise but still had a broken toilet seat and poor water pressure from the shower head. Overall, a budget hotel, you get what you pay for.
Comment from Hotel Management
Feb 1, 2017 by Guest Relations, Hotel Management
Dear Sir / Madam, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Good place

Posted Dec 27, 2016
Stuff was kind and helpful. I could go many places from hotel. It was convenient.
Comment from Hotel Management
Jan 3, 2017 by Guest Relations, Hotel Management
Dear Sir/Madam, Thank you for the nice review! We will be happy to welcome you again in the future. Warm regards, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 21, 2016
excellent location comfortable nice breakfast and view
Comment from Hotel Management
Dec 22, 2016 by Guest Relations, Hotel Management
Dear Sir/Madam, Thank you for your nice review! We are happy to know that you had a pleasant stay. Looking forward to welcome you again in the future. Warm regards, Guest Relations