Ratings based on 460 Verified Reviews

3.6 out of 5
83% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Great Location at a reasonable price

Posted Jan 8, 2017
I only stayed here 2 nights but it was a pleasurable experience. The concierges were attentive and wonderful and the hotel rooms were moderately comfortable albeit small. The real selling point of this hotel, is its location. It is RIGHT in the center of all the Brussels action.
Comment from Hotel Management
Jan 9, 2017 by Guest Relations, Hotel Management
Dear Darcy, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from new jersey usa

Decent hotel by the center

Posted Jan 3, 2017
Everything was good. I arrived early and was told I had to wait for 3pm check in. I didn't mind waiting but I wondered if an early check in were not possible. It seemed they do not want anyone checking in before check in time, which if true, would be unnecessary.
Comment from Hotel Management
Jan 5, 2017 by Guest Relations, Hotel Management
Dear Sir / Madam, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Guest Relations
3 out of 5
by A verified traveler

Noisy hotel in tourism central

Posted Jan 2, 2017
Although this hotel is very conveniently located, it was quite noisy in some rooms. We were given a room facing a busy alleyway around New year's and could not sleep at all all night due to drunk people yelling and singing outside. The staff was very unpleasant when we requested a room change the next morning (even though shouldn't they have been considerate enough to avoid those rooms for guests knowing how noisy new year eve can be?) Ultimately the changed room was much better noise-wise but still had a broken toilet seat and poor water pressure from the shower head. Overall, a budget hotel, you get what you pay for.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good place

Posted Dec 27, 2016
Stuff was kind and helpful. I could go many places from hotel. It was convenient.
Comment from Hotel Management
Jan 3, 2017 by Guest Relations, Hotel Management
Dear Sir/Madam, Thank you for the nice review! We will be happy to welcome you again in the future. Warm regards, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 21, 2016
excellent location comfortable nice breakfast and view
Comment from Hotel Management
Dec 22, 2016 by Guest Relations, Hotel Management
Dear Sir/Madam, Thank you for your nice review! We are happy to know that you had a pleasant stay. Looking forward to welcome you again in the future. Warm regards, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 16, 2016
Hotel in a perfect location close to everything ... nice room and very good breakfast...
Comment from Hotel Management
Dec 19, 2016 by Guest Relations, Hotel Management
Dear Sir/Madam, Thank you for your review! We will be happy to welcome you again in the future. Warm regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice, no thrills hotel

Posted Dec 13, 2016
Pros: good price for the location
Cons: Bit dated in parts but they are working on that (I think)
Location: Close to Grand Place and other attractions
Hotel is close to everything you need and want to see and comfortable enough for a couple of days. Staff were friendly and helpful, breakfast was plentiful with something for everyone, for the money you can't go wrong and I would definitely stay there again
Comment from Hotel Management
Dec 15, 2016 by Guest Relations, Hotel Management
Dear Denise, We truly appreciate your words and your trust in us. I am very happy to hear that our employees and service met your needs and expectations. Looking forward to welcome you back in the near future. Warm Regards, Guest Relations
3 out of 5
Recommended
for Couples
by A verified traveler

Wrong room allocated on arrival.........

Posted Dec 5, 2016
Pros: Location
Cons: Don't take bookings for rooms they don't have!!
Location: Central to everything.............
We arrived at the hotel (group of 4 - 2 rooms) we had specifically booked rooms overlooking the Grand Place. One of the rooms allocated was not overlooking the Grand Place as expected, we informed reception who said they had overbooked and there was not other room available. They advised us to call Expedia for a refund which we did but they were unable to help also (after a 40 min call from Brussels to the UK!!). The incorrectly allocated room 606 also had a mouldy sandwich left on the window ledge!! Nice!! The sink in this room was also damaged. Pleased to say room 602 was the other allocated room which was lovely. Make sure you get the room you book!
Comment from Hotel Management
Dec 15, 2016 by Guest Relations, Hotel Management
Dear Sir/Madame, Thank you very much for taking the time to review our property. Your input,and the feedback from all our guests is vitally important to us and we always want guest expectations to be met and exceeded. Per your comments we have taken the appropriate measures to avoid such issues from happening again. Warm Regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the city centre short walk from station

Posted Nov 24, 2016
Pros: Size of the room and location
Cons: Ability to turn down heating
Location: All city centre activities plenty of restaurants and bars The Delirium Bar - boasting 100 s of different beers being a short walk
Room excellent very spacious and bed huge . As often is the case the room was too warm and we seemed enable to turn it down so opened the window which then itself led to hearing noise at night ...But very handy for city centre and also able to walk to business meeting in the European District
Comment from Hotel Management
Nov 25, 2016 by Guest Relations, Hotel Management
Dear Sir/Madame, Thank you for taking the time to tell us about your unfortunate experience in our hotel. We always appreciate comments from our customers so we can serve you better. We will look into the problem caused your concern and take it with utmost priority. We will be happy to welcome you again in the future. Warm Regards, Guest Relations
3 out of 5
Recommended
for Everyone
by A verified traveler from london

Great location, spacious room

Posted Nov 22, 2016
Pros: Location to main square
Cons: apart from what was under the bed, the room was clean
Great location, spacious room, but when I had to look under bed empty bottle to water and condom packet !!!! But this aside was very happy with this hotel, and would recommend. Breakfast acceptable
Comment from Hotel Management
Nov 25, 2016 by Guest Relations, Hotel Management
Dear sw lacdies, Thank you for taking the time to tell us about your unfortunate experience in our hotel. We always appreciate comments from our customers so we can serve you better. We will look into the problem caused your concern and take it with utmost priority. If it happens that we disappoint a guest,we will try this to be the last time. Warm Regards, Guest Relations