Garden

Reviews of Urban Yard

3 out of 5
Urban Yard
Square De L Aviation 6-8, Brussels

Reviews

8.8

Excellent

Rating 10 - Excellent. 140 out of 240 reviews" "
Rating 8 - Good. 65 out of 240 reviews" "
Rating 6 - Okay. 23 out of 240 reviews" "
Rating 4 - Poor. 7 out of 240 reviews" "
Rating 2 - Terrible. 5 out of 240 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maxime

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sweet place and affordable. Will go again
Stayed 2 nights in Jan 2024
Response from Urban Yard Hotel on Jan 26, 2024
Dear Maxime,Thank you very much for choosing our hotel for your last stay. We will be delighted to welcome you again very soon.Warm Regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

6/10 Okay

Cristina

Traveled with family
Es bueno el hotel, y esta bien ubicado. Buena relacion precio calidad.
Stayed 2 nights in Jan 2024
Response from Urban Yard Hotel on Jan 26, 2024
Estimada Cristina,Muchas gracias por elegir nuestro hotel para su última estancia. Estaremos encantados de recibirle muy pronto de nuevo.Un cordial saludo,Radostina GrigorovaGuest RelationsUrban Yard Hotel

2/10 Terrible

Ghayatthry

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Our trip was canceled as the Eurostar train from London to Brussels was cancelled due to flood. However, when asked for a refund, they declined this even though this was not our fault. Expedia rep even reached out to the manager directly but our request was denied. This was really disappointing as we were really looking forward for this trip and the cancellation was something beyond our control. Very disappointed!
Stayed 1 night in Dec 2023
Response from Urban Yard Hotel on Jan 26, 2024
Dear Ghayatthry,Thank you very much for your comment. We want to assure you that we pay special attention to everything you have written.Warm Regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Urban Yard Hotel on Jan 2, 2024
Dear Sir, Madam, Thank you very much for the top score.Warm regards,Petya LozevaGuest Relations ManagerUrban Yard Hotel

10/10 Excellent

Jordan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Urban Yard Hotel on Feb 6, 2024
Dear Jordan,Thank you for the great score! Looking forward to welcoming you again in the future.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

8/10 Good

VENKATA NARASIMHA

Stayed 3 nights in Nov 2023
Response from Urban Yard Hotel on Dec 18, 2023
Dear VENKATA NARASIMHA,Thank you for the great score! Looking forward to welcoming you again in the futureWarm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

10/10 Excellent

caron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was immaculately clean. The staff is so kind and helpful. We needed to store our bags even after we checked out and they accommodated us. Very very nice staff. Well trained !!
Stayed 1 night in Oct 2023
Response from Urban Yard Hotel on Oct 31, 2023
Dear Caron,Thank you very much for the amazing review and kind words for our Team. We are looking forward to welcome you again in Brussels.Warm regards,Petya LozevaGuest Relations ManagerUrban Yard Hotel

10/10 Excellent

mayra

Liked: Property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Urban Yard Hotel on Oct 23, 2023
Dear mayra,Thank you for the great score! Looking forward to welcoming you again in the future.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful and clean, but I was a female solo traveler and felt very unsafe to walk back alone at night since it is a little bit far away from the center.
Stayed 1 night in Oct 2023
Response from Urban Yard Hotel on Oct 20, 2023
Dear Valeria,Thank you for taking the time to share about your experience in our hotel. It is with some discontent to read that you did not like the area. Nonetheless, we hope you felt fine in our hotel.We hope to have the chance to welcome you again in the future. Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Urban Yard Hotel on Oct 20, 2023
Dear Michael,Thank you for the great score! Looking forward to welcoming you again in the future.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

8/10 Good

Matthieu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and helpful staff, rooms are comfortable and well designed. The area, although well connected to public transport (gare du midi, métro and tram) is a typical train station type of neighbourhood (relatively dirty and potentially unsafe at night) with few dining options in the area.
Stayed 2 nights in Oct 2023
Response from Urban Yard Hotel on Oct 20, 2023
Dear Matthieu,We welcome your feedback and appreciate your feedback regarding your stay.Your opinion is a great support for the improvement of our services.We were pleased that the hotel has met your expectations and hope to improve and surprise you on your next visit.We are at your disposal for whatever you need.Sincerely,Radostina GrigorovaGuest RelationsUrban Yard Hotel

10/10 Excellent

Haley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great quick one night stay here but I wish we had stayed longer. The staff was extremely helpful and the hotel was beautiful and very clean.
Stayed 1 night in Sep 2023
Response from Urban Yard Hotel on Oct 12, 2023
Dear Haley,Thanks for your awesome review! We sincerely appreciate your opinion and trust in us. I am very happy to learn that our team helped to make your stay enjoyable. We look forward to welcoming you soon to our hotel.Best regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

10/10 Excellent

Denys

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 1 night in Sep 2023
Response from Urban Yard Hotel on Oct 12, 2023
Dear Denys,Thank you for taking the time to review your stay with us.I am very pleased to hear that our staff made your stay pleasant.Looking forward to seeing you again soon.Warm regards, Radostina GrigorovaGuest RelationsUrban Yard Hotel

6/10 Okay

Karl

Stayed 1 night in Sep 2023
Response from Urban Yard Hotel on Sep 25, 2023
Dear Karl,Thank you for the feedback! We would be extremely grateful if you decide to share with us more details about your recent experience at our hotel so we can make future improvements. Looking forward to welcoming you again in the future.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very comfortable, bright and modern rooms. The best breakfast. Overall a very good place to stay.
Stayed 1 night in Sep 2023
Response from Urban Yard Hotel on Sep 15, 2023
Dear David,We sincerely thank you for your kind words. We are happy that you had a nice stay in our hotel. Looking forward to welcome you again in the future.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and nice room
Stayed 3 nights in Sep 2023
Response from Urban Yard Hotel on Sep 15, 2023
Dear Frank,Thank you for taking the time to review your stay with us.I am very pleased to hear that our staff made your stay pleasant.Looking forward to seeing you again soon.Warm regards, Radostina GrigorovaGuest RelationsUrban Yard Hotel

10/10 Excellent

Evan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Urban Yard is an excellent option for staying just outside of city center in Brussels! Air Conditioning worked great, very comfortable temperature and beds for sleeping. Also has a quiet patio area for enjoying coffee in the morning or beer in the evening. Staff is super friendly, they speak multiple languages to accomodate many cultures and nationalities.
Stayed 3 nights in Sep 2023
Response from Urban Yard Hotel on Sep 15, 2023
Dear Evan,What a wonderful review! We truly appreciate your words and your trust in us.I am very happy to hear that our employees and service met your needs and expectations.Looking forward to welcome you back in the near future.Warm regards, Radostina GrigorovaGuest RelationsUrban Yard Hotel

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel but not the neighborhood
The staff was amazing and we loved the hotel. The location was close to the metro but the neighborhood we didn’t like too much.
Stayed 3 nights in Sep 2023
Response from Urban Yard Hotel on Sep 8, 2023
Dear claudia,Thank you very much for the review! We will definitely share your feedback with our Team.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Urban Yard Hotel on Sep 8, 2023
Dear Olivia,Thank you for the great score! Looking forward to welcoming you again in the future.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

10/10 Excellent

Deval

Stayed 2 nights in Aug 2023
Response from Urban Yard Hotel on Sep 8, 2023
Dear Deval,Thank you for the top score! Looking forward to welcoming you again in the future.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

6/10 Okay

Najida

Stayed 3 nights in Jul 2023
Response from Urban Yard Hotel on Sep 8, 2023
Dear Najida,Thank you for the score! Looking forward to welcoming you again in the future.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

10/10 Excellent

CARLOS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jul 2023
Response from Alina on Aug 6, 2023
Dear Carlos,Thank you for the great score! Looking forward to welcoming you again in the future.Warm regards,Alina BrandaoGuest Relations

10/10 Excellent

Paul

Stayed 1 night in Jul 2023
Response from Alina on Aug 6, 2023
Dear Paul,Thank you for the great score! Looking forward to welcoming you again in the future.Warm regards,Alina BrandaoGuest Relations

10/10 Excellent

Giuliana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I highly recommend this hotel. Great value and character. It is close enough to the station and city center. If you don't like to walk I would recommend an hotel closer to the center. There were a great deal of street works that made the area looking a bit messy.
Stayed 2 nights in Jul 2023
Response from Alina on Aug 6, 2023
Dear Giuliana,Thank you for your review and good score for our hotel. Looking forward to welcoming you again in the future. Warm regards, Alina BrandaoGuest Relations

10/10 Excellent

Andrea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked it it is centric
Response from Urban Yard Hotel on Jul 21, 2023
Dear Andrea,We sincerely thank you for your kind words. We are happy that you had a nice stay in our hotel. Looking forward to welcome you again in the future.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

4/10 Poor

Kristi

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel itself was very nice. The location was somewhat rougher. There were transients outside asking for money and did not feel safe even walking from an Uber to the front door. The early morning staff was wonderful, but there was only one staff member overnight.
Stayed 3 nights in Jul 2023
Response from Urban Yard Hotel on Jul 19, 2023
Dear Hotels,Thank you for taking the time to share your feedback.We are happy that you liked the hotel. Last but not least, it is with some discontent to read that you did not like the area. Nonetheless, we hope you felt fine in our hotel.We are looking forward to welcoming you soon in our hotel.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

10/10 Excellent

anurudha

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Brussels
We had a great stay at Urban Yard. It seems to be a brand new hotel with rooms and bathrooms spanking clean. The staff were very helpful and very responsive. The location is in very close proximity to the Brussels Midi station, 5 minutes walking time. The surrounding area is pretty dirty though and that unfortunately goes with Brussels in general. Compared to like Paris, Amsterdam, Barcelona, Rome etc, Brussels was the dirtiest place we came across in Europe. The hotel on the other hand was the cleanest and the newest place we stayed in all of Europe. However, we didn't feel unsafe around the hotel or Brussels in general though some earlier guests had commented about that. If you are goign to Brussels we highly recommend this hotel.
Stayed 1 night in Jul 2023
Response from Urban Yard Hotel on Jul 17, 2023
Dear anurudha,Thanks for your comment.We are pleased to note that your stay at Urban Yard Hotel has lived up to your expectations.However, we will do our best to grow and improve our service day after day and for that we thank you once again for your feedback. Your opinion is extremely important for the continuous improvement of our work.We look forward to welcoming you again on your next visit to Brussels in the hope of making you even more satisfied with the quality of our services.Sincerely,Radostina GrigorovaGuest RelationsUrban Yard Hotel

6/10 Okay

Yuhong

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Response from Urban Yard Hotel on Jul 3, 2023
Dear Yuhong, Thank you for the scores! If you decide to share more details about your experience, do not hesitate to contact us directly. Looking forward to welcoming you again in the future.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

10/10 Excellent

Carmelo

Stayed 2 nights in Jun 2023
Response from Urban Yard Hotel on Jun 27, 2023
Dear Carmelo,Thank you for the great score! Looking forward to welcoming you again in the future.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel, close to Eurostar Terminal in a small square. Hotel moden and clean, breakfast acceptable. Staff very good and helpful. Metro station close by (Lemmonier).
Stayed 4 nights in Jun 2023
Response from Urban Yard Hotel on Jun 27, 2023
Dear George,Thank you for taking the time to review your stay with us.I am very pleased to hear that our staff made your stay pleasant.Looking forward to seeing you again soon.Warm regards, Radostina GrigorovaGuest RelationsUrban Yard Hotel

10/10 Excellent

julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent lovely clean hotel really friendly staff no issues at all
Stayed 1 night in Jun 2023
Response from Urban Yard Hotel on Jun 21, 2023
Dear julian,Thank you for taking the time to review your stay with us.I am very pleased to hear that our staff made your stay pleasant.Looking forward to seeing you again soon.Warm regards, Radostina GrigorovaGuest RelationsUrban Yard Hotel

6/10 Okay

Lorenzo Rafael

Liked: Cleanliness, room comfort
It’s May and they don’t care about your comfort, no AC because they say it’s still winter time, just in their heads. If you open the window you will not able to sleep because the neighborhood is super noisy. A bunch of thugs screaming out loud all night. This will never be a 4 star hotel. Horrible customer service at the reception specially at night. Horrible and sketchy location! However really close to the MIDI Station. Be aware at night.
Stayed 3 nights in May 2023
Response from Urban Yard Hotel on Jun 2, 2023
Dear Lorenzo Rafael,Thank you for taking the time to tell us about your experience in our hotel.We always appreciate comments from our customers so we can serve you better.We will look into the problem caused your concern and take it with utmost priority.If it happens that we disappoint a guest,we will try this to be the last time.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Urban Yard Hotel on Jun 2, 2023
Dear Gary,Thank you for the great score! Looking forward to welcoming you again in the future.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely little lodging in Brussels
We were arriving late from the bus station after midnight, and they were very accommodating. We just needed a soft place to land, and it was great. They were able to hold our bags for us as we explored their beautiful city for a few hours. I would return again if I’m ever back in Brussels.
Lovely lodging
Yummy waffles
The waffle factory
Albino Smurf
Stayed 1 night in May 2023
Response from Urban Yard Hotel on Jun 2, 2023
Dear Heather,Thanks for your awesome review! We sincerely appreciate your opinion and trust in us. I am very happy to learn that our team helped to make your stay enjoyable. We look forward to welcoming you soon to our hotel.Best regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

2/10 Terrible

Benjie, london

Stayed 1 night in May 2023
Response from Urban Yard Hotel on Jun 9, 2023
Dear Benjie,Thank you for taking the time to fill our questionnaire. We are sorry that our hotel did not meet your expectations. For us is very important to know what and where we need to improve so if you decide to share more details for your experience, please do not hesitate to contact us.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

10/10 Excellent

Sarah

Stayed 1 night in May 2023
Response from Urban Yard Hotel on May 26, 2023
Dear Sarah,Thank you for the great score! Looking forward to welcoming you again in the future.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

6/10 Okay

Avanti

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 4 nights in May 2023
Response from Urban Yard Hotel on May 26, 2023
Dear Avanti, Thank you for the scores! If you decide to share more details about your experience, do not hesitate to contact us directly. Looking forward to welcoming you again in the future.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Urban Yard Hotel on May 9, 2023
Dear Barbara,Thank you for the top score! We really appreciate it. Looking forward to welcoming you again in the near future.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Urban Yard Hotel on May 9, 2023
Dear Julio,Thank you for the good score! Looking forward to welcoming you again in the future.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

8/10 Good

Julio

Stayed 1 night in Apr 2023
Response from Urban Yard Hotel on May 9, 2023
Dear Julio,Thank you for the good score! Looking forward to welcoming you again in the future.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

6/10 Okay

Ryan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice enough hotel…..awful neighbourhood.
Stayed 1 night in Apr 2023
Response from Urban Yard Hotel on Apr 24, 2023
Dear Ryan,Thank you very much for the review! We will definitely share your feedback with our Team.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

10/10 Excellent

Jordan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel scary locals
Lovely hotel but the neighbourhood scared me.
Stayed 3 nights in Feb 2023
Response from Urban Yard Hotel on Feb 27, 2023
Dear Jordan,Thank you very much for the review! We will definitely share your feedback with our Team.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

8/10 Good

Koli

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very very clean hotel and the design and look of the rooms and bathroom were very nice. Overall, an extremely comfortable stay. There was no mini fridge in the rooms which would have made it better. The hotel also was in a perfect location if you are coming to Brussels from Brussells midi station. The surrounding area is close to a metro station, however the streets itself were dirty and didn’t feel safe. Still recommend the area for convenience
Stayed 3 nights in Feb 2023
Response from Urban Yard Hotel on Feb 17, 2023
Dear Kol,Thank you very much for the review! We will definitely share your feedback with our Team.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

8/10 Good

sathishkumar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and its worth the money paid and very close to the station.
Stayed 2 nights in Feb 2023
Response from Urban Yard Hotel on Feb 17, 2023
Dear sathishkumar,We sincerely thank you for your kind words. We are happy that you had a nice stay in our hotel. Looking forward to welcome you again in the future.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

8/10 Good

Bernadette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed with a baby and toddler and enjoyed how very close this hotel was the to train station! We used Brussels to travel with the train to different areas and loved how easy it was to walk to the train. The hotel itself is very nice, beautiful and clean! The staff was very friendly and helpful! The surrounding area of the hotel isn’t very clean or feels very safe, but inside the actual hotel we felt completely away from all of that! They make a great effort and we would definitely recommend if using Brussels as a port to other places!
Response from Urban Yard Hotel on Jan 25, 2023
Dear Bernadette,Thanks for your awesome review! We sincerely appreciate your opinion and trust in us. I am very happy to learn that our team helped to make your stay enjoyable. We look forward to welcoming you soon to our hotel.Best regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

8/10 Good

Alanna

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Urban Yard Hotel on Mar 13, 2023
Dear Alanna,Thank you for the great score! Looking forward to welcoming you again in the future.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

8/10 Good

Muoi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the superior double room but it was smaller than expected but not a big deal.)) Other than that, check in was easy and the room was comfortable. Decor was lovely! Location is close to central (like a 15-20 min walk) and it’s very close to the Gare du MIDI train station and the metro station so getting to other parts of Brussels was easy. It’s an ideal location with it being so close to public transport! At first, the area looked a little rough but we felt safe. I would stay here again!
Response from Urban Yard Hotel on Jan 20, 2023
Dear Muoi,We sincerely thank you for your kind words. We are happy that you had a nice stay in our hotel. Looking forward to welcome you again in the future.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Urban Yard Hotel on Jan 3, 2023
Dear Sir, Madame,Thank you for the great score! Looking forward to welcoming you again in the future.Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Great location, lovely hotel that was clean, modern and service was efficient
Stayed 1 night in Nov 2022
Response from Urban Yard Hotel on Dec 2, 2022
Dear Mark,Thank you for your review and good score for our hotel. Looking forward to welcoming you again in the future. Warm regards, Radostina GrigorovaGuest RelationsUrban Yard Hotel

6/10 Okay

Haissam

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is very good, extremely clean , and comfortable, we met two of reception staff the first one name didier not friendly , and not professional and not helping at all , our first impressions when we come was not good as we met this guy for the first time , aggressive and arguing for nothing not help and keep angry face in front of us but to be honest we met ana the next day , she was completely opposite, smiling and helping and friendly to the max We felt sorry for being at a proprty include all the success elements and hire an employee like didier Btw we are not the only guests who notice and complain didier attitudes
Stayed 1 night in Nov 2022
Response from Urban Yard Hotel on Nov 25, 2022
Dear Haissam,Thank you very much for taking the time to share about your experience. We will definitely follow up on the issue reported in order to ensure a comfortable stay for our clients. We are happy that you liked the room and we hope to have the chance to welcome you again. Warm regards,Radostina GrigorovaGuest RelationsUrban Yard Hotel