Ratings based on 1,362 Verified Reviews

3.4 out of 5
73% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Last minute brussels trip

Posted Jul 24, 2017
Yasiff front desk man great and very helpful. Hotel is 4 minutes from gaudy du midi . Walking distance to all the sites .great for day trips to antwerp. Bruges and guent. And amsterdam. If you go on a long weekend say from Thursday night to Monday night .you can get half price return tickets to go by train all roughly one hours ride max 2
3 out of 5
Recommended
for Everyone
by A verified traveler

10 mins from Grand Place

Posted Jul 24, 2017
Cons: Breakfast. Powdered eggs.
Location: Close to train station. Neighborhood marginal.
Typical 3-star European hotel. My room was next to very loud elevator shaft. Otherwise, it was fine.
Comment from Hotel Management
Jul 24, 2017 by Guest Relations, Hotel Management
Dear Sir, Madam, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Guest Relations
5 out of 5
Recommended
for Families
by A verified traveler from Montreal

Great Hotel, amazing service and breakfast

Posted Jul 22, 2017
Pros: Breakfast, large size of room, bathroom has soap dispenser (not tiny bottle),
Cons: Nothing really, I hope the city make more to improve the nearby neighborhood, but all in all was safe to walk there even at night
Location: A big temporary fair with mechanic attractions installs in summer, arab restaurants are eastEasy to commute in Belgium and Europe
Staff went far and beyond helping me with printing and scaning of documents, very polite personnel. Hotel is 10 mins walk to gare Sud also known as gare midi, the nearby neighborhood is on the poor side, hotel is 2 mins walk to metro Lemonier which connects to other lines. Breakfast included croissant nature, croissant chocolate, eggs, bacon, cheeses, various types of bread, 3 choices of cereal, juices, cream cheese, milk, coffe, tea, amazing!. At gare midi you find restaurants and grocery store.
Comment from Hotel Management
Jul 24, 2017 by Guest Relations, Hotel Management
Dear Luis Amador, On the Behalf of the entire Team of Floris Ustel Midi hotel accept our sincere gratefulness for the nice comments. It will be our pleasure to have you again as our valued guest. Warm Regards, Guest Relations
3 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Close to rail station

Posted Jul 21, 2017
Pros: I did not about this hotel before.
Cons: Lighting
Location: Good restaurants and pleasant outdoor dining.
The staff were helpful and effiicent. I am very pleased with my stay.
Comment from Hotel Management
Jul 24, 2017 by Guest Relations, Hotel Management
Dear enam, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon. Warm Regards, Guest Relations
3 out of 5
by A verified traveler

Hotel that cannot cope with the heat.

Posted Jul 9, 2017
Pros: Good breakfasts.
Cons: The hotel needs to address the inability of the establisment to be cool when hot.
With summer and climate change upon us, the hotel needs to invest in design and products that will enable the hotel to stay comfortable in the heat. Presently, the hotel is hotter inside than out.
Comment from Hotel Management
Jul 12, 2017 by Guest Relations, Hotel Management
Dear Sir, Madam, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2017
The hotel is very clean and staff are very cooperative. breakfast is basic but accepted. the price is really very good and the location is just 15 minutes to the grand palace.
Comment from Hotel Management
Jul 12, 2017 by Guest Relations, Hotel Management
Dear Sir, Madam, Thank you for the nice review! Looking forward to welcome you again. Warm regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2017
Pleasant hotel within 10mins casual walking from the Brussels Midi (Eurostar) train station. Nothing fancy but clean and spacious rooms. Staff were very helpful and polite and very accommodating when we requested some breakfast earlier than than their normal serving time.
Comment from Hotel Management
Jul 7, 2017 by Guest Relations, Hotel Management
Dear Sir, Madam, Thank you for sharing your nice feedback with us! We are happy that our staff made your stay pleasant. It will be a pleasure to welcome you again in Brussels. Warm regards, Guest Relations
3 out of 5
by A verified traveler from Vancouver

Decent for a Short Stay

Posted Jun 29, 2017
Pros: -Large room with all the basic essentials -Breakfast included -Friendly staff -Free Wifi -Decent restaurants near by -Close to major train hub Cons: -Dated hotel -Location is a little sketchy -Loud road work outside during the day -Beds are very soft
Comment from Hotel Management
Jul 4, 2017 by Guest Relations, Hotel Management
Dear Hugo, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Guest Relations
2 out of 5
by A verified traveler

It's okay

Posted Jun 28, 2017
I stayed for a night and it was a super hot day. No air con, no mini fridge or ventilation in the bathroom... and I was sweating and kept waking up few time in the evening!! Not worth the money (which included okay-ish breakfast) to stay for just one night...
Comment from Hotel Management
Jun 29, 2017 by Guest Relations, Hotel Management
Dear Guest, Thank you very much for your review. Your input and the feedback from all our guests is vitally important to us and we always want guest expectations to be met and exceeded. We kindly want to inform you that on the reception desk you can require a Fan. We hope next time to fulfil your needs and expectations. Warm Regards, Guest Relations
2 out of 5
by A verified traveler

Posted Jun 23, 2017
What ever that one could experience in a bad hotel .
Comment from Hotel Management
Jun 27, 2017 by Guest Relations, Hotel Management
Dear Sir, Madam, Thank you for your review! We hope to welcome you again and to provide you better experience. Warm regards, Guest Relations