Ratings based on 1,040 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
74% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

nice, clean

Posted Aug 22, 2016
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Comment from Hotel Management
Aug 25, 2016 by Guest Relations, Hotel Management
Dear Sir / Madam, Thank you for choosing Floris Hotel Ustel Midi for your recent stay. We are glad to know that you had an enjoyable stay. Guest satisfaction is very important to us and we constantly strive to improve the quality of our services. We would love to welcome you again as our guest on your future visit to Brussels. Warm Regards, Guest Relations
3 out of 5
by A verified traveler from London

Close to Zuid-midi station

Posted Aug 12, 2016
Very close to zuid-midi station. Grand place is on just 10 mins walking distance. checked in @ 12pm. Not too bad for this price.
Comment from Hotel Management
Aug 25, 2016 by Guest Relations, Hotel Management
Dear Syed, We would like to thank you for taking the time to share your review with us. We are happy to know that you enjoyed your stay at our hotel and in particular our location. Looking forward to welcome you again as our guest in the near future. Warm Regards, Guest Relations
5 out of 5
by A verified traveler from london

Nice Hotel near gare du Midi international play

Posted Aug 11, 2016
Pros: all services in generals
Cons: wife
Location: This hotel is most the time is cheap
This is my second time with my family to book in this hotel we like a bout the rooms is clean, space, and peace easy to go at any direction because the hotel situated in central Brussels.
Comment from Hotel Management
Aug 25, 2016 by Guest Relations, Hotel Management
Dear Blaise Yalala, What a wonderful review! Thank you for choosing Floris Hotel Ustel Midi for your recent stay. We are glad to know that you enjoyed our location and room comfort. Guest satisfaction is very important to us and we constantly strive to improve the quality of our services. It would be our pleasure to welcome you again as our guest on your next visit to Brussels. Warm Regards, Guest Relations
3 out of 5
by A verified traveler from England

Close to train station and short

Posted Aug 8, 2016
Pros: The rooms
Cons: Better breakfast, warning people about fun fairs before
Location: Location was good only short walk to most attractions.
Although breakfast was nice, it's nothing like the pictures.No fresh fruit and no meat cuts as it states either. Staff just stood chatting and weren't refilling food. You had to ask then just got a huff as they walked off. Rooms were very nice and clean we had a big room for three people, beds were comfy, had a table and chairs, can't fault room really apart from a fun fair outside the building which went on to early hours of morning, windows are not double glazed. Would of been nice to have been informed about this. People on reception were ok but didn't go out of their way to help you.
Comment from Hotel Management
Aug 25, 2016 by Guest Relations, Hotel Management
Dear Deb, We would like to thank you for choosing Floris Hotel Ustel Midi for your recent stay and for sharing your review with us. We are happy to know that enjoyed our room comfort and would like to assure you that we have taken into consideration your remarks regarding our breakfast and services. Guest satisfaction is very important to us and we constantly strive to improve the quality of our services. We would love to welcome you again as our guest in the near future to show you our improvements. Warm Regards, Guest Relations
3 out of 5
by A verified traveler from España

Hotel en mal estado de conservación, cerca estació

Posted Jul 30, 2016
Pros: La situación respecto a la estación Midi. El desayuno estaba bien, variado y con productos recién hechos.
Cons: Necesita que le "laven la cara" a nivel general.
Location: La ubicación un poco complicada desde el hotel al centro.
El hotel necesita una renovación. Hay mucha diferencia entre habitaciones. Mi habitación era amplia y cómoda, sin embargo vi otras en muchísimo peor estado. El baño, con ducha, amplio y cómodo, pero nos caía el agua a chorro cada vez que el vecino del piso de arriba utilizaba su baño. Es necesario que quiten lo que queda de moqueta, esta sucia y es desagradable. La zona del hotel es un poco complicada.
Comment from Hotel Management
by Guest Relations, Hotel Management
Estimada Marta, Queremos confirmarle la recepción de su comentario y tenga la seguridad que en este momento estamos trabajando sobre en la solución del problema que nos indica. La opinion de nuestros clientes es muy importante para nosotros lo que significa que cada comentario es analizado y seguido con un cuidado particular. Un cordial saludo, Departamento de Atencion al Cliente
3 out of 5
by A verified traveler

Discreto albergo

Posted Jul 22, 2016
Comodo alla metro ed alla stazione gare di midi ma si trova in pieno centro multietnico sporco e puzza da per tutto e gente poco raccomandabile. L'hotel nn é male per dormire va bene ma nn c'era l'aria condizionata un caldo difficile da gestire. Vi faranno pagare a parte la tassa di soggiorno 2.50 euro al giorno cosa che nn sapevo..
Comment from Hotel Management
by Guest Relations, Hotel Management
Caro Davide, Vorremmo ringraziarla per i sui commenti riguardo il suo soggiorno e la assicuriamo che prenderemo in considerazione le sue osservazioni. Saremo lieti di darle il benvenuto di nuovo in un prossimo futuro. Cordiali saluti, Dipartimento Relazioni Ospite
5 out of 5
by A verified traveler from Bruxelles

C'est bien je beaucoup aimé

Posted Jul 17, 2016
Je fait une surprise à mon mari et les personnes étaient vraiment super avec moi surtout la gouvernente
Comment from Hotel Management
Jul 22, 2016 by Guest Relations, Hotel Management
Chère Jovana, Quel avis formidable! Nous appréçions sincèrement votre opinion et votre confiance en nous. Je suis très heureuse d'apprendre que notre équipe et nos services ont répondus à vos attentes et besoins. Au plaisir de vous accueillir à l'hôtel dans un futur proche. Sincères salutations, Responsable Relations clients
4 out of 5
by A verified traveler from Js

Very nice hotel

Posted Jun 29, 2016
I really liked this one it was near enough to the center, it was a good size room, it was very clean, quiet and the personal very professional. It included a buffet breakfast, they offer a good variety of things and it was very good.
Comment from Hotel Management
Jul 1, 2016 by Guest Relations, Hotel Management
Dear Joan, Thank you for sharing your comment with us. We are glad to know that you enjoyed your stay at our hotel and in particular our breakfast and services. It would be our pleasure to welcome you again as our guest in the near future. Warm Regards, Guest Relations
3 out of 5
by A verified traveler from India

Noisy room

Posted Jun 27, 2016
Pros: near to railway station for Thayles trains
Location: railway station is very near and convincing for local shopping
My room was 409 as this one is located in the middle of the building there was no windows to look out side. Some crazy people making noise in neighboring room in middle of night which was very annoying and unavoidable.
Comment from Hotel Management
Jul 3, 2016 by Guest Relations, Hotel Management
Dear Dhaval Patel, Thank you for taking the time to share your review with us. We would like to apologize for the experience you had during your stay and to assure you that we have taken your remarks into consideration. Guest satisfaction is very important to us and we constantly strive to improve the quality of our services. Warm Regards, Guest Relations
2 out of 5
by A verified traveler from san fransisco California

nearby a train station

Posted Jun 23, 2016
They did not pillows in the room for two beds. My attempts to get them were not realized until the second night. Unfotunately it was prepaid and no way to get money back if I left. Noting in the room. Water, ice, or an ice box. These are needed for to keep some medications protected. It was not in the room ok, but was not available in the hotel.