The location of the hotel is good. The hotel staff and the restaurant staff are not very professional. The concierge was the only exception; he had a good handle on the restaurant scene. We had a short stay but the hotel was generally not very comfortable. The lobby layout and the décor was bizarre. Overall, it left something to be desired.
Comment from Hotel Management
Apr 10, 2017 by Quentin Guiraud, Marketing Manager, Hotel Management
Thanks for taking the time to share your impressions on Expedia. We are glad that you appreciated the location of Sofitel Brussels Le Louise. We are sorry to hear however that you were disappointed with our staff. You will be pleased to learn that most of our Front Office Team is now trained and fully operational. We hope to welcome you back soon. Best, Quentin Guiraud, Marketing Manager