The toilet smells very bad!
We booked two rooms and both of them even tho was cleaned by the housekeeper smells like a public toilet!
The rest of the hotel is ok but the toilets smell awful!
I think the housekeeper doesn't clean it properly at all!
Comment from Hotel Management
Aug 1, 2016 by cedric, Hotel Management
Dear guest, Thank you for taking the time to tell us about your experience at the ibis Brussels City Centrum Ste Catherine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely, Cédric Christophe | General Manager