Dear Luis, Thank you for your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back.Best wishes,Dimitrio Virone, Hotel Manager

Dear Katie, thank you for taking the time to share your experience at our hotel.We are delighted to hear that our staff made your stay pleasant and that our services met your needs, especially with the assistance provided to you as a wheelchair user. It is heartwarming to know that our team, including our Italian colleague at the desk ( Mattia ), extended a warm welcome and were supportive throughout your visit. We're also glad that the cleanliness and condition of our hotel contributed to a comfortable stay for you.It would be a pleasure to welcome you again. Best regards,Dimitrio Virone, General Manager

Cher João,Merci de nous faire part de votre retour d’expérience.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Ce serait un plaisir de vous recevoir à nouveau. Sincères salutations,Dimitrio Virone, General Manager

Dear Claudia,Thank you for sharing this review.We are delighted to hear that you found our staff to be very nice. Our team is dedicated to providing excellent service to ensure a comfortable stay for our guests.We appreciate your positive feedback on the cleanliness of the room, hotel condition, and room amenities. Our recently renovated rooms are designed to offer the utmost comfort, and we are glad that you enjoyed your stay.We look forward to welcoming you again soon.Best wishes,Dimitrio Virone, General Manager

Dear Elaine,Thank you for taking the time to share your feedback,We are glad to hear that you found our service to be satisfactory. However, we apologize for the inconvenience caused by the broken elevator during your stay. We understand how carrying luggage up multiple flights of stairs can be challenging. Please rest assured that we have addressed this issue and taken the necessary steps to ensure that our elevator is functioning properly for the comfort of our guests.We hope to welcome you again in the future. Best wishes,

Dear John,Thank you for such a positive review of your stay.We are pleased that we were able to meet your expectations.We look forward to seeing you again on your next visit.Best wishes,Dimitrio Virone, General Manager

Dear Petrina,Thank you for taking the time to give us your feedback.We are glad to hear that you found our hotel to be a good base for exploring the city and appreciated the cleanliness of our rooms. Our location near the Erasmus metro station indeed provides easy access to the heart of Brussels in just 20 minutes. We apologize for any inconvenience caused by the foam mattress topper and the lack of an extractor fan in the bathroom. Your feedback is valuable to us as we continuously strive to improve our services. Regarding the evening buffet, we appreciate your comments and will take them into consideration to better label our food options for guests with dietary restrictions. We look forward to welcoming you for a more enjoyable stay in the future.Best regards,Dimitrio Virone, General Manager

Dear Nina,We would like to thank you for sending us your rating.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best regards,Dimitrio Virone, General Manager

Dear Omar,Thank you for taking the time to review your stay.Your satisfaction is one of our top priorities, and unfortunately, it seems that we did not meet all your expectations, and we would like to apologise. We are sorry you felt our service was not up to our usual high expectations; rest assured, we will address this with the manager.We hope you will consider staying with us again in the future. Best regards,Dimitrio Virone, General Manager

Dear Justin,Thanks for this top rating.We are glad we were able to meet all your requirementsWe hope to have the pleasure of seeing you again in the future. Kind regards,Dimitrio Virone, General Manager

Dear Arjen,We would like to thank you for this rating.We are glad your experience at our hotel met your expectations.We look forward to the pleasure of seeing you again in the future. Kind regards,Dimitrio Virone, General Manager

Dear Juan, Thank you for such a kind review. It is very good to know that you appreciated our location and decor and overall had a pleasant stay. We look forward to welcoming you back in the future. Kind regards, Jean-Christophe Imbert, General Manager

Dear Kirstin,Thanks sending us this rating of your stay.We would have liked to have met your requirements.We would appreciate it if you could provide us with some more information.We look forward to welcoming you again. Best regards,Dimitrio Virone, General Manager

Dear Martin, Thank you for taking the time to share your feedback. We are glad you chose to stay with us, however, we regret that you were not completely satisfied with your stay. Please accept our apologies for any inconvenience you encountered during your stay, we have made sure to note your concerns and will address these with our team for future improvements. We hope to see you again soon. Kind regards, Jean-Christophe Imbert, General Manager

Dear John, Thank you for reviewing your stay at our hotel. Unfortunately, it seems that we did not meet your expectations. We would like to learn more about that. Ensuring the satisfaction of our guests is one of our top priorities, and we always welcome suggestions for improvement. We hope to have the opportunity to welcome you back. With very best wishes, Jean-Christophe Imbert, General Manager

Dear Alexandra, We would like to thank you for this rating of your recent stay. We are glad we met your expectations. We hope to welcome you back for a return visit. Best regards, Jean-Christophe Imbert, General Manager

Dear Pascal, Thanks sending us this rating of your stay. We are sorry your stay was not to your liking. We would love to know more about what we could do to improve it. Could you send us a private message with more details? We look forward to welcoming you back. Best regards, Jean-Christophe Imbert, General Manager

Dear Stephen, Thank you for taking the time to share your feedback. We are very glad that you had a good experience during your short stay with us and that we met your expectations. We look forward to welcoming you again soon, Best wishes, Jean-Christophe Imbert, General Manager

Dear Stephen, Thank you for positively reviewing your time at our hotel. We are pleased to hear that we provided you with a comfortable stay and were able to help start your day off on the right foot with our tasty breakfast buffet. We look forward to welcoming you back on future occasions. Season's greetings, Jean-Christophe Imbert, General Manager

Dear George, Thank you for taking the time to share your feedback. We are pleased that our location was perfect for your needs but we're sorry that not everything was entirely to your satisfaction. While we are glad to know that our team was helpful with your room issue we regret that due to low demand your special food request does not normally form a part of our everyday menu but please do inform us prior to your next arrival and we will notify our chef. We hope that you will allow us the opportunity to welcome you back in the future for an improved stay. Best regards, Jean-Christophe Imbert, General Manager

Dear Guest, Thanks for taking the time to review your visit to our hotel. We are pleased that you appreciated the high standards and quality service which we strive to uphold. We believe that we offer a varied selection of quality dishes that cater to all tastes; we regret that you were not completely satisfied in this respect. We are always open to suggestions on how we might further improve your dining experience, however. We hope to have the pleasure to host you again. Best wishes, Dimitrio VIRONE, General Manager

Dear Aseem, We thank you for sharing your experience with us. It is satisfying to know that you had a pleasant stay. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. We have noted your suggestions regards to the menu choice and kettle, we will be taking it into consideration. We look forward to seeing you on a future occasion. Best regards, Dimitrio VIRONE, General Manager

Dear Aseem, Thank you for taking the time to send us your review. Our team sincerely appreciates your kind words. We are happy to advise you that we do offer some rooms with a kitchenette. Perhaps on your next visit our team members may assist you with selecting one of these rooms? Nevertheless, it is pleasing to hear that, in general, your stay with us was enjoyable. We hope to welcome you back. Best wishes, Dimitrio VIRONE, General Manager

Dear Aseem, We are grateful to you for taking the time to send us your review. Thank you for your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We have bottled water in vending machine and in the bar which guests can take to their room. We have noted your remarks regards to the amenities. Your suggestions help us to improve both our service and our facilities. It’s a pleasure to know that your room was convenient for you. We look forward to seeing you on a future occassion. Best wishes, Dimitrio VIRONE, General Manager

Dear Garald, We thank you for sending your comments about your stay. We are grateful for your appreciation of the high standards we try to maintain. Our team members would be very happy to help you out with advice and directions. We look forward to seeing you on a future trip. Best regards, Dimitrio VIRONE, General Manager

Dear peter, Thank you for your nice review. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We're glad our location close to Erasme Medical Faculty and hospital was convenient for you. We are delighted that you had such a pleasant experience, and we thank you for your many compliments. Your recommendation is highly valued. We look forward to welcoming you again in the future. Kind regards,

Dear Guest, Thank you for your review. We are sorry to hear that your recent stay with us did not meet your expectations. We would like to mention that we provide earplugs for your comfort. Our establishment is mostly quiet at all times. We have the superior rooms with the air-conditioning and fridge facilities. We wish you had specified your needs during your stay. We would have gladly moved you to the other room depending on the availability. We have also taken note of comment regarding the restaurant and passed it to the relevant department. We do appreciate your kind remarks on our service and would love to welcome you if you ever change your mind. Best wishes, Dimitrio VIRONE, General Manager

Dear guest, Thank you for taking the time to rate your stay with us. Best regards,

Dear Guest, Thanks for sharing the experience of your stay with us. Your compliment on the staff is appreciated. We are pleased to hear you appreciated our location. Our team looks forward to welcoming you back in the very near future. Very best, Dimitrio VIRONE, General Manager

Dear Simon, Thanks for your review. We are so happy to know that our hotel has met your expectations. Thank you for your renewed trust. We are glad you appreciated our rich and tasty breakfast. We look forward to the pleasure of seeing you again. Best regards,

Dear Guest, Thanks for your comment. We are sincerely sorry for the noise. Indeed, we had a group of clients. It should be noted that it is not always easy to manage a group clients. We had to intervene to remedy this situation. We would like to follow up with you about this feedback. Could you send us your bank details to compensate for the inconvenience? Once again our apologies. Each client staying in our hotel deserves tranquillity. Yours sincerely,

Dear Simon, Thank you for taking time to share your valuable review. We are so sorry to know that your recent experience with us was not very pleasant. We assure you that your comfort and happiness always comes first to us. We sincerely apologize for the error regarding the booking. In fact, we had a problem with our provider. We only received one reservation as we were already full. We assure you that none of our front desk or any level team members would contemplate being rude to any of our guests or colleagues. Our team have received the best training possible, are very aware that we always put our guests' comfort and satisfaction first and are professional, friendly and dedicated. However, we do understand your frustration in this matter and hope that you will certainly give us another chance to serve you. Thank you and all the best. Dimitrio VIRONE, General manager

Dear Danielle, Thank you for your review of you recent stay at hotel Ibis Brussels Erasmus. We thank you for your nice comment in respect to the staff. The whole team spares no effort to make your stay enjoyable. Please note that our Standard rooms measure 17 m2, and our Executive rooms measure 20 m2. We would be happy to find a room more suited to your needs on your next visit. We take note of your remark. We want to state that our bathrooms do have ventilation. Thanks for mentioning the cleanliness. We would like to welcome you again in the future. Yours sincerely, Dimitrio VIRONE, General manager

Dear Guest, Thanks for sharing your opinion. We are sincerely sorry for the inconvenience you experienced. We unfortunately have no complaint regarding the situation you related. We would like to speak with you to find out more about this issue. Could you contact us by private message? Yours sincerely, Dimitrio VIRONE, General manager

Cher Maher,Merci d'avoir pris le temps de rédiger ce commentaire.Nous sommes ravis de lire que vous avez trouvé nos chambres propres et accueillantes et que la condition de notre hôtel a répondu à vos attentes.Concernant les frais de stationnement, nous comprenons que les coûts supplémentaires puissent surprendre. Nous tenons à préciser que notre parking sécurisé est un service apprécié et que le tarif est clairement indiqué pour éviter toute surprise. Nous sommes désolés pour tout inconvénient que cela aurait pu causer.Notre équipe est dédiée à fournir un service de qualité et nous sommes heureux que vous ayez apprécié leur engagement.Nous espérons vous compter de nouveau parmi nous très bientôt.Bien à vous,Dimitrio Virone, General Manager

Beste Etienne,Hartelijk dank voor deze fijne beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Met warme groeten en graag tot een volgende keer,Dimitrio Virone, General Manager

Dear Guest,Thank you for this kind feedback concerning your visit.We're delighted to see such high scores for room cleanliness, hotel condition, and service – it's a testament to our dedicated team's efforts to provide a comfortable and welcoming environment. We also appreciate your positive rating on room amenities and would love to hear any suggestions you might have for further enhancements.We all look forward to welcoming you back in the future.Kind regards,Antoine Steyt, Hotel Manager

Cher Patrick,Merci de nous faire part de votre retour d’expérience.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir parmi nous,Dimitrio Virone, General Manager

Cher Philippe,Tous nos remerciements pour ce commentaire positif.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Nous espérons avoir le plaisir de vous accueillir à nouveau.Bien cordialement,Dimitrio Virone, General Manager

Chère Madame,Merci pour votre retour.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir à nouveau,Dimitrio Virone, General Manager

Cher Fayssal,Merci pour cet aimable commentaire.Nous sommes ravis que votre séjour ait été agréable et que vous ayez apprécié notre accueil.Merci d'avoir mis en avant le confort de notre établissement.Ce serait une joie de vous revoir parmi nous,Dimitrio Virone, General Manager

Cher Christian,Nous vous remercions d'avoir pris le temps de rédiger ce message.Nous sommes ravis de lire que vous avez trouvé notre personnel sympathique et chaleureux, et que notre cuisine vous a plu par sa générosité. En ce qui concerne la taille des chambres, nous comprenons que vous l'ayez trouvée restreinte. Cependant, nous tenons à souligner que toutes nos chambres ont été rénovées avec soin pour offrir un confort optimal tout en suivant les standards de notre catégorie d'hôtel. La propreté et le service sont des aspects sur lesquels nous veillons particulièrement, et nous sommes heureux que vous ayez apprécié ces points à 80%.Ce serait un plaisir de vous accueillir à nouveau. Bien cordialement,Dimitrio Virone, General Manager

Beste Fabian,Bedankt voor uw beoordeling en feedback.Het verheugt ons dat u tevreden was over de netheid van uw kamer en dat uw verblijf bij ons naar wens was.Een volgende keer verwelkomen we u graag opnieuw.Met vriendelijke groet,Dimitrio Virone, General Manager