Front of property - evening/night

Reviews of ibis Brussels off Grand Place

3 out of 5
ibis Brussels off Grand Place
Rue du Marché aux Herbes 100, Brussels

Reviews

8.8

Excellent

Rating 10 - Excellent. 498 out of 1007 reviews" "
Rating 8 - Good. 379 out of 1007 reviews" "
Rating 6 - Okay. 87 out of 1007 reviews" "
Rating 4 - Poor. 26 out of 1007 reviews" "
Rating 2 - Terrible. 17 out of 1007 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Friendly staff
Stayed 1 night in Mar 2024
Response from Jurgen Van der Haegen, General Manager on Mar 20, 2024
Dear Angela,Thank you for sharing your opinion after your recent stay.We're thrilled to hear that you found our location to be great and that you appreciated the friendliness of our staff. It's heartening to know that the cleanliness of our rooms met your expectations, and we are proud that our team's service contributed to your positive experience. While we note your rating for our hotel's condition, we want to highlight that our latest renovations were completed in 2019, ensuring our facilities are up-to-date. We're also delighted that the amenities in our rooms provided you with comfort during your stay.We look forward to welcoming you back in the future.Kind regards,Jurgen Van der Haegen, General Manager

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 4 nights in Mar 2024
Response from Jurgen Van der Haegen, General Manager on Mar 19, 2024
Beste Thomas,Fijn dat u de tijd nam voor uw review.We zijn verheugd te horen dat onze kamers aan uw verwachtingen hebben voldaan en dat u tevreden was met de algehele staat van ons hotel. Het doet ons team goed om te lezen dat onze service gewaardeerd wordt. Ook zijn we blij dat de voorzieningen in uw kamer naar wens waren. Onze ‘Sweet Bed by ibis’ bedden en de in 2019 vernieuwde kamers dragen bij aan het comfort dat we onze gasten willen bieden.Met vriendelijke groeten en graag tot een volgende keer,Jurgen Van der Haegen, General Manager

10/10 Excellent

Mark

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable place to spend the night in Brussels as near as possible to Central station
Stayed 1 night in Mar 2024
Response from Jurgen Van der Haegen, General Manager on Mar 18, 2024
Dear Mark,We thank you for taking the time to review your recent visit.We're thrilled to hear that our central location, adjacent to the Central Station, provided a convenient base for your time in Brussels. Our team is glad that the room met your expectations in terms of cleanliness, and we take pride in maintaining our hotel to the highest standards, as reflected in our most recent renovations in 2019. It's also rewarding to know that you found our service to be exemplary; we strive to make every guest's stay comfortable and hassle-free.We look forward to welcoming you back in the future.Kind regards,Jurgen Van der Haegen, General Manager

10/10 Excellent

Henrietta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we expected.
Stayed 1 night in Mar 2024
Response from Jurgen Van der Haegen, General Manager on Mar 14, 2024
Dear Henrietta,Thank you for this positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Jurgen Van der Haegen, General Manager

10/10 Excellent

Tasneem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jurgen Van der Haegen, General Manager on Mar 10, 2024
Chère Tasneem,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Jurgen Van der Haegen, General Manager

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised. Room was clean and comfortable. Nice breakfast. Lady that was at the front desk when we arrived could have been nicer.
Stayed 2 nights in Feb 2024
Response from Jurgen Van der Haegen, General Manager on Feb 29, 2024
Dear Joseph,We appreciate the time you took to provide this review.We're thrilled to hear that you found your room to be clean and comfortable, and that our breakfast offerings were to your liking. It's always our goal to provide a restful night's sleep with our Sweet Bed by ibis, and a great start to the day with a variety of breakfast options. We regret to hear that your interaction with our front desk team member did not meet your expectations. We pride ourselves on providing exceptional service, and it seems we fell short during your welcome. Please rest assured that we value your feedback and are committed to ensuring all guests feel warmly received.We hope to welcome you back. Best wishes,Jurgen Van der Haegen, General Manager

10/10 Excellent

Guillermo, North las vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful specially front desk staff
Stayed 3 nights in Feb 2024
Response from Jurgen Van der Haegen, General Manager on Feb 29, 2024
Dear Guillermo,Thank you for this kind review.We're delighted to hear that our front desk team provided exceptional assistance during your stay. It's heartening to know that the cleanliness of our rooms, the condition of our hotel, and the quality of service met your expectations. We also appreciate your recognition of the amenities provided, ensuring a comfortable and satisfying visit.We look forward to seeing you again.Best regards,Jurgen Van der Haegen, General Manager

2/10 Terrible

Scout

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jurgen Van der Haegen, General Manager on Jan 25, 2024
Cher hôte,Merci de votre retour d'expérience.Nous sommes très surpris par votre commentaire et vous prions de nous excuser pour ce manquement plus qu'inhabituel. Nous allons en faire le suivi avec l'équipe.N'hésitez jamais à nous faire part du moindre souci lors de votre séjour. Nous pouvons alors envoyer quelqu'un pour une retouche de ménage ou vous reloger dans la mesure de nos disponibilités.Cordialement,Jurgen Van der Haegen, General Manager

6/10 Okay

Caroline

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jurgen Van der Haegen, General Manager on Jan 19, 2024
Chère Caroline,Nous vous remercions d'avoir pris le temps de rédiger ce commentaire.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Ce serait un plaisir de vous revoir prochainement.Bien à vous,Jurgen Van der Haegen, General Manager

8/10 Good

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jurgen Van der Haegen, General Manager on Jan 20, 2024
Dear Oksana,Please accept our thanks for your kind review regarding your stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We all look forward to welcoming you back in the future.Kind regards,Jurgen Van der Haegen, General Manager

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel in a great part of the city. Rooms basic, but reflects the cheaper price. Staff very welcoming.
Stayed 2 nights in Jan 2024
Response from Jurgen Van der Haegen, General Manager on Jan 15, 2024
Dear Robert,Thank you for taking the time to give us your feedback.We're delighted to hear that you found our staff to be very welcoming; our team always strives to provide the best service possible. We are also pleased that you appreciated the value our hotel offers, reflecting our commitment to providing comfortable accommodations at an accessible price point. While our rooms are designed to be functional and efficient, we're glad you recognized the cleanliness and overall condition, which we maintain with the utmost care. We regret to hear that some aspects did not fully meet your expectations, and we appreciate your feedback as it is essential for our continuous efforts to improve our guest experience.We would love to welcome you back on a future occasion. Kind regards,Jurgen Van der Haegen, General Manager

10/10 Excellent

Ariadna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jurgen Van der Haegen, General Manager on Jan 10, 2024
Dear Ariadna,Thank you for sharing this review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again on your next stay.Best wishes,Jurgen Van der Haegen, General Manager

10/10 Excellent

Justine

Stayed 3 nights in Jan 2024
Response from Jurgen Van der Haegen, General Manager on Jan 26, 2024
Chère Justine,Merci d'avoir pris le temps de rédiger ce charmant commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Jurgen Van der Haegen, General Manager

10/10 Excellent

Paul Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Two minute walk to Brussels Central train station.
Stayed 4 nights in Dec 2023
Response from Jurgen Van der Haegen, General Manager on Dec 29, 2023
Dear Guest,Thank you for this positive review.We're delighted to hear that our hotel's location met your expectations and provided convenience during your stay, offering easy access to Brussels Central train station and the heart of the city. Our team is also thrilled to receive your recognition for their service, as they strive to offer the best experience for every guest. We apologize if the room amenities did not fully meet your expectations. We pride ourselves on providing comfortable rooms equipped with the Sweet Bed by ibis and other features for a restful night's sleep, and we continuously work to maintain our hotel's condition to ensure guest satisfaction.We look forward to welcoming you back for another memorable experience.Best wishes,Jurgen Van der Haegen, General Manager

8/10 Good

Meta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jurgen Van der Haegen, General Manager on Dec 27, 2023
Beste Meta,Bedankt voor deze mooie beoordeling.Het doet ons plezier dat u genoten heeft van uw verblijf bij ons en dat de kamer naar wens was. Ook fijn dat u de goede service als pluspunt aanhaalt. Daar doen we het voor!We hopen u in de toekomst opnieuw te mogen verwelkomen.Hartelijke groet,Jurgen Van der Haegen, General Manager

10/10 Excellent

Isobel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good standard hotel in a great location. Staff very helpful. Room was large and very comfortable. Breakfast was excellent.
Stayed 1 night in Dec 2023
Response from Jurgen Van der Haegen, General Manager on Dec 25, 2023
Dear Isobel,Thanks for this kind review.We're delighted to hear that you found our location to be excellent and our staff helpful, reflecting the dedication we have to guest service. It's wonderful to know that your room was spacious and comfortable, which is a testament to our Sweet Bed by ibis designed for your sleeping comfort. We also appreciate your high praise for our breakfast offerings, ensuring a great start to the day for our guests.We look forward to seeing you again. Best wishes,Jurgen Van der Haegen, General Manager

8/10 Good

Xiaoning

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jurgen Van der Haegen, General Manager on Dec 23, 2023
Cher Hôte,Merci pour cet excellent retour.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Nous espérons avoir le plaisir de vous revoir pour un nouveau séjour tout aussi agréable.Sincères salutations,Jurgen Van der Haegen, General Manager

10/10 Excellent

Matthew

Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This is a good hotel in a very central position. The room we stayed in was slightly smaller than the average hotel room and the the cleanliness of the the mattress and carpet was questionable. The bathroom was spacious and modern. Overall the price of the hotel reflects the quality of the stay - i would return.
Stayed 3 nights in Dec 2023
Response from Jurgen Van der Haegen, General Manager on Dec 20, 2023
Dear Sir,We thank you for taking the time to share your feedback about your recent stay.We are delighted to hear that you found our hotel's central location to your liking and that the modernity of our bathroom met your expectations. Our Sweet Bed by ibis is a recent addition aimed at providing guests with a comfortable sleeping experience, and we're glad you could enjoy this feature of our premium rooms. We regret to hear that the cleanliness of the mattress and carpet did not meet your standards. While our housekeeping team works diligently to maintain our rooms, we appreciate your feedback as it helps us focus on areas of improvement. Please rest assured that we take such comments seriously and strive to provide an environment that reflects our high standards.It would be a pleasure to welcome you again. Kindest regards,Jurgen Van der Haegen, General Manager

6/10 Okay

Michael T.

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are tiny and the beds small and uncomfortable. This is hotel modeled on a youth hostel or dormitory. Cheap ikea furniture that barely fits in the room. Positives - it is clean and well run. Good breakfast.
Stayed 3 nights in Dec 2023
Response from Jurgen Van der Haegen, General Manager on Dec 19, 2023
Dear Michael, Thank you for this review of your recent stay.We're pleased to hear you found our hotel clean and well-run, and that our breakfast offerings were to your satisfaction. It's wonderful to know that our efforts to maintain high standards of cleanliness and service are appreciated by our guests. We’re sorry to hear that the room size and the bed did not meet your expectations. Our rooms are designed to optimize space and provide the necessary comfort with high-quality bedding, which was updated in 2019 for enhanced sleep quality. Regarding the furniture, we strive to balance practicality with style while catering to a wide range of guests. Rest assured, we are always looking for ways to improve our guest experience.Jurgen Van der Haegen, General Manager

10/10 Excellent

Julio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jurgen Van der Haegen, General Manager on Dec 16, 2023
Dear Julio,We thank you for this positive feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We would be delighted to welcome you back on another occasion.Kind regards,Jurgen Van der Haegen, General Manager

10/10 Excellent

Alicia

Stayed 3 nights in Dec 2023
Response from Jurgen Van der Haegen, General Manager on Jan 3, 2024
Chère Alicia,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir prochainement,Jurgen Van der Haegen, General Manager

10/10 Excellent

Dwayne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Jurgen Van der Haegen, General Manager on Dec 16, 2023
Dear Dwayne,It's a real reward to receive such a great review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to having the opportunity to welcome you back in the future. Best wishes,Jurgen Van der Haegen, General Manager

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jurgen Van der Haegen, General Manager on Dec 1, 2023
Chère Jessica,Merci pour ce retour très positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir à nouveau très bientôt,Jurgen Van der Haegen, General Manager

8/10 Good

CHRISTINE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fabulous location, so close to the Grand Place and the train station. The rooms were nice but I would take out the carpet and replace with vinyl plank flooring for cleanliness (Paris Ibis Bastille Opera has the best renovation). It would have been handy if the bar was open earlier in the day.
Stayed 3 nights in Nov 2023
Response from Jurgen Van der Haegen, General Manager on Nov 29, 2023
Dear Christine,Thank you for taking the time to leave a review of your recent stay.We're thrilled to hear you enjoyed our prime location, just a stone's throw away from the Grand Place and the central train station, offering convenience and the best of Brussels right at your doorstep. Regarding your suggestion on room flooring, we appreciate your input and aim to maintain the highest standards of cleanliness and comfort in all our rooms, which are currently carpeted for guest comfort. While we understand preferences vary, please know that our housekeeping team is dedicated to ensuring a clean and welcoming environment for all our guests. We also note your thoughts on the bar opening hours and will consider your feedback as we continually strive to enhance our guest experience.We look forward to welcoming you back in the future. All the best.Jurgen Van der Haegen, General Manager

6/10 Okay

Karen

Stayed 1 night in Nov 2023
Response from Jurgen Van der Haegen, General Manager on Dec 18, 2023
Beste Karen,Bedankt voor uw review.We zijn blij dat we u van dienst konden zijn met ons hotel. We noteren uw feedback en zullen kijken wat we kunnen verbeteren.Met vriendelijke groet en graag tot nog eens,Jurgen Van der Haegen, General Manager

10/10 Excellent

Margaret

Stayed 1 night in Nov 2023
Response from Jurgen Van der Haegen, General Manager on Dec 17, 2023
Beste Margaret,Hartelijk dank voor deze uitstekende score!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Een volgende keer staan we met plezier weer voor u klaar.Jurgen Van der Haegen, General Manager

6/10 Okay

Veronica

Traveled with family
Disliked: Cleanliness, staff & service
I chose this hotel because of its location. I got a corner room with a view of the plaza outside the window. However, there are several complaints I have that knocked off stars from my review. First, my family ended up with bug bites. Altho our beds looked clean we still ended up with bug bites, not just one of us but all three of us. Not sure if they really washed the sheets or changed it or just patted it. Second, there was a used towel hanging on the back of the door entrance that the cleaning staff forgot to take out probably from the last occupants. Third, then when they changed our towels they gave us 2 towels for all 3 of us. Good thing my son is not picky. I’m not usually picky with hotels but these bed bugs/bug bites really got to me. I hope they improve their housekeeping & room cleanliness.
Stayed 2 nights in Nov 2023
Response from Jurgen Van der Haegen, General Manager on Nov 28, 2023
Dear Veronica,Thank you for this review of your recent stay.We're delighted that our hotel's prime location contributed positively to your experience, offering convenience and a picturesque view of the plaza. We take note of your concerns regarding room cleanliness and apologize for the oversight with the towel and the issue with the towels provided. Rest assured, our housekeeping follows rigorous standards, and your experience is not indicative of our usual practices. We're committed to providing a comfortable and hygienic environment for all our guests. Regarding the bed bug issue you mentioned, we have strict protocols for cleanliness and pest control. Please know that we take such feedback very seriously and will investigate this matter promptly to ensure guest safety and comfort.We appreciate your comments about our amenities and are always seeking ways to enhance our guest experience.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Jurgen Van der Haegen, General Manager

10/10 Excellent

Sefa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Jurgen Van der Haegen, General Manager on Nov 18, 2023
Dear Guest,Thank you for this positive review.It means a lot to know that you appreciated our high standards and comfortable rooms.We look forward to the pleasure of welcoming you back on many more occasions in the future. Best regards,Jurgen Van der Haegen, General Manager

10/10 Excellent

CETIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Jurgen Van der Haegen, General Manager on Nov 14, 2023
Dear Cetin,Our sincerest thanks for this positive review of your stay at our hotel.We are happy that everything was to your satisfaction. We always aim to meet and where possible exceed our guests' expectations and appreciate your recognition of our team's excellent service.We look forward to having the opportunity to welcome you back in the future. Best wishes,Jurgen Van der Haegen, General Manager

10/10 Excellent

eiko

Liked: Cleanliness, staff & service, property conditions & facilities
always kind
Stayed 2 nights in Nov 2023
Response from Jurgen Van der Haegen, General Manager on Nov 10, 2023
Dear Eiko,Thank you for sharing this lovely review.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.We look forward to welcoming you back. Best wishes,Jurgen Van der Haegen, General Manager

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off Grand Place. Great for first time in Brussels. Easy walk to train station.
Stayed 1 night in Aug 2023
Response from Jurgen Van der Haegen, General Manager on Nov 8, 2023
Dear Jennifer,Please accept our thanks for your kind review regarding your stay.We are delighted to hear that you appreciated our prime location right off Grand Place, making it convenient for first-time visitors to explore Brussels. It's great to know that you found the proximity to the train station beneficial as well. Your kind words regarding our room cleanliness, hotel condition, and service are truly appreciated. We are proud of our dedicated team and their commitment to providing a comfortable stay for our guests. We also acknowledge your feedback on the room amenities and will continue to strive for improvement.It would be a pleasure to welcome you back. Best wishes,Jurgen Van der Haegen, General Manager

8/10 Good

Mallory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is prime location to walk around Brussels. The rooms are small (even by European standards) but very nice. The hotel is not very quiet. The breakfast buffet was delicious and affordable.
Stayed 2 nights in Oct 2023
Response from Jurgen Van der Haegen, General Manager on Nov 8, 2023
Dear Mallory, Thank you for providing us with your feedback about your recent stay.We are delighted to hear that you appreciated our prime location, allowing you to easily explore Brussels on foot. It's great to know that you found our rooms to be nice, despite their size. We have various room sizes available to cater to different preferences, and we are glad that you enjoyed your stay in one of our rooms.We apologize for any noise disturbances you may have experienced during your stay. Our hotel is equipped with double soundproof windows to minimize noise, but we understand that it may not have been sufficient in your case. We appreciate your feedback on our breakfast buffet, and we're glad that you found it delicious and affordable.We hope to welcome you back again.Best regards,Jurgen Van der Haegen, General Manager

6/10 Okay

Nabih

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location
Stayed 1 night in Oct 2023
Response from Jurgen Van der Haegen, General Manager on Oct 26, 2023
Dear Nabih,Thank you for this review of your recent stay.We are pleased to know that you appreciated our convenient location.However, we are sorry to hear that your room was not entirely to your satisfaction. While we would like to believe that all of our rooms possess the amenities necessary for a comfortable stay, we do have different categories available. Please do not hesitate to state your preferences when booking your next stay.We hope that we have the pleasure of welcoming you back. With very best wishes,Jurgen Van der Haegen, General Manager

4/10 Poor

Rene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I stay here more often, but my room for this visit had a door to the next room. First in the evening there were several visitors that decided to enter and exit their rooms continuously, while the doors make lots of noise when being closed. I counted, it was 15 times in an hour, so had to sleep late. Then at 05.00 my neighbours who were thai decided to have loud calls, and they did not respond to my knocking on the door next to their room or their front door. It went on for 1,5 hours. Very frustrating, I slept little and had to spend my workday very tired. Breakfast was good as always, staff was nice too. I hope next time this is better or I wont rebook.
Stayed 1 night in Oct 2023
Response from Jurgen Van der Haegen, General Manager on Oct 24, 2023
Dear Rene,Thank you for taking the time to review your stay.We are glad to hear that you enjoyed our breakfast and found our staff to be nice during your stay. We appreciate your loyalty and always strive to provide a comfortable experience for our guests.We apologize for the inconvenience you faced due to the noise from the neighboring room. We understand how important a good night's sleep is, especially when traveling for work. In the future, please do not hesitate to contact our 24-hour front desk for assistance with any issues, as our team is always ready to help. Additionally, we offer a variety of room types and views, so feel free to request a room that best suits your needs during your next visit.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Jurgen Van der Haegen, General Manager

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay..
Excellent location for sightseeing and tours. Plenty of foods to suit any appetite. Breakfast at the hotel is more than filling and many choices..I highly recommend this hotel...
Stayed 3 nights in Oct 2023
Response from Jurgen Van der Haegen, General Manager on Oct 18, 2023
Dear William,Thank you for taking the time to review your stay.We are thrilled to hear that you found our location excellent for sightseeing and tours, and that you enjoyed the variety of food options nearby. It's great to know that our breakfast met your expectations and provided a filling start to your day. We appreciate your high ratings for room cleanliness, hotel condition, service, and room comfort.We look forward to seeing you again. Best wishes,Jurgen Van der Haegen, General Manager

10/10 Excellent

Rosario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a short stay but the proximity to Grand Place and numerous restaurants was a plus.
Stayed 1 night in Oct 2023
Response from Jurgen Van der Haegen, General Manager on Oct 16, 2023
Dear Rosario,Thank you for this kind review.We are delighted to hear that you appreciated our hotel's proximity to the Grand Place and the numerous restaurants nearby. Our location in the historical city centre indeed makes it convenient for our guests to explore the beautiful city of Brussels and its attractions.We look forward to seeing you again on another occasion.Best wishes,Jurgen Van der Haegen, General Manager

8/10 Good

Kristina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient located near the train station and all of the tourist spots. The staff was friendly and the breakfast had a huge variety and was delicious. The room and bathroom were a little larger than what I’ve experienced in Europe. However, the twin beds were not that great. They were thin foam pads over the flimsiest mattresses and the fitted sheets didn’t even fit over the beds. It could be really uncomfortable if you move around a lot in your sleep.
Response from Jurgen Van der Haegen, General Manager on Oct 8, 2023
Dear Kristina,Thank you for taking the time to provide your feedback.We are delighted to hear that you found our location to be super convenient, close to the train station and tourist spots. It's great to know that our friendly staff and delicious breakfast with a wide variety made your stay enjoyable. We appreciate your kind words about the room and bathroom size as well.However, we regret to hear that you were not satisfied with the twin beds in your room. Please note that our rooms are equipped with Sweet Bed by ibis mattresses, which were introduced in 2019 to ensure our guests' comfort. We apologize if they did not meet your expectations. For future stays, we would recommend trying one of our rooms with a double bed, which measures 160 x 200 cm, for a more comfortable experience.We look forward to the pleasure of seeing you again. Best regards,Jurgen Van der Haegen, General Manager

10/10 Excellent

Annette

Stayed 1 night in Oct 2023
Response from Jurgen Van der Haegen, General Manager on Oct 23, 2023
Dear Annette, Thank you for taking the time to review your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to welcoming you back in the future.Kind regards,Jurgen Van der Haegen, General Manager

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jurgen Van der Haegen, General Manager on Oct 2, 2023
Dear Liam,Thank you for this positive review of your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to see you again soon for another enjoyable experience.Best wishes,Jurgen Van der Haegen, General Manager

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jurgen Van der Haegen, General Manager on Oct 2, 2023
Dear Oscar,Thank you for this kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to a return visit from you in the future.Best wishes,Jurgen Van der Haegen, General Manager

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Christine, Budd Lake

Traveled with partner
Liked: Cleanliness, amenities
Wonderful location ans close to Grand Place, restaurants and shopping. The hotel is very clean. Front desk staff is friendly and was very helpful. Best breakfast ever! Would dedinitely going back.
Stayed 9 nights in Sep 2023
Response from Jurgen Van der Haegen, General Manager on Sep 26, 2023
Dear Christine,Thank you for your positive feedback.We are delighted to hear that you appreciated our prime location near the Grand Place, restaurants, and shopping areas. It's great to know that you found our hotel to be very clean and that our friendly front desk staff was helpful during your stay. We take pride in maintaining a high standard of cleanliness and providing excellent customer service.We are also thrilled to hear that you enjoyed our breakfast offerings. Our team works hard to provide a wide variety of delicious options for our guests to start their day. Thank you for your kind words and recommendation.We look forward to welcoming you back on a future visit.Kind regards,Jurgen Van der Haegen, General Manager

4/10 Poor

Robert

Stayed 3 nights in Sep 2023

8/10 Good

salvador

Stayed 3 nights in Sep 2023
Response from Jurgen Van der Haegen, General Manager on Oct 10, 2023
Dear Salvador,Thank you for positively reviewing your visit.We are pleased that we were able to meet your expectations.We would love to have you return in the future.All the best,Jurgen Van der Haegen, General Manager

10/10 Excellent

Kimberly, The Woodlands

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice. The hotel is in a great location. The only minus was that the room was a little warm but it is common for Europe.
Stayed 1 night in Sep 2023
Response from Jurgen Van der Haegen, General Manager on Oct 28, 2023
Dear Kimberly,Thanks for the time taken to share your experience.We are delighted to hear that you found our staff to be very nice and appreciated our prime location in the historical city centre. It is our goal to provide a comfortable and enjoyable stay for all our guests.We understand that the room temperature was not to your preference, and we apologize for any inconvenience this may have caused. Our hotel uses an automatic system to regulate the temperature based on the outside temperature for environmental reasons. However, we do have separate heaters and extra fans available upon request to ensure our guests' comfort. Please do not hesitate to ask our team for assistance during your next stay.We look forward to the pleasure of seeing you again. Best regards,Jurgen Van der Haegen, General Manager

8/10 Good

Joanne, Stourbridge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Aug 2023
Response from Jurgen Van der Haegen, General Manager on Sep 10, 2023
Dear Joanne,Please accept our thanks for your kind review regarding your stay.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back.Best wishes,Jurgen Van der Haegen, General Manager

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before and found location convenient. Rooms are comfortable and a good breakfast is provided. Staff are very helpful.
Stayed 4 nights in Aug 2023
Response from Jurgen Van der Haegen, General Manager on Sep 5, 2023
Dear Ann,Thank you for this kind feedback concerning your visit.We are delighted to hear that you found our location convenient and enjoyed the comfort of our rooms. It's great to know that our breakfast met your expectations and that our staff provided helpful service during your stay. We take pride in our Sweet Bed by ibis bedding and our recently renovated rooms, which contribute to a pleasant stay for our guests.We look forward to seeing you again. Best wishes,Jurgen Van der Haegen, General Manager

10/10 Excellent

Achim

Liked: Cleanliness, staff & service, property conditions & facilities
Very good.location and very nice staff.
Stayed 2 nights in Aug 2023
Response from Jurgen Van der Haegen, General Manager on Sep 4, 2023
Dear Achim,Please accept our sincere thanks for this kind review.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to a return visit from you in the future.Best wishes,Jurgen Van der Haegen, General Manager

10/10 Excellent

Joyanta kumar

Stayed 1 night in Aug 2023
Response from Jurgen Van der Haegen, General Manager on Sep 4, 2023
Dear Kumar,Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion. Best wishes,Jurgen Van der Haegen, General Manager

6/10 Okay

Jacqueline

Stayed 2 nights in Aug 2023