Garden

Reviews of Le Châtelain

5 out of 5
Le Châtelain
17 Rue du Chatelain, Brussels

Reviews

9.0

Wonderful

Rating 10 - Excellent. 377 out of 637 reviews" "
Rating 8 - Good. 196 out of 637 reviews" "
Rating 6 - Okay. 41 out of 637 reviews" "
Rating 4 - Poor. 10 out of 637 reviews" "
Rating 2 - Terrible. 13 out of 637 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Julian

Liked: Cleanliness, staff & service
For those who appreciate style and character...huge rooms in beautifully restored townhouse. Charming and helpful staff. Delightful
Stayed 3 nights in Mar 2024

8/10 Good

Caroline

Liked: Staff & service, amenities
Staff wonderful - great location, hotel a bit outdated and carpet not the cleanest.
Stayed 4 nights in Mar 2024

10/10 Excellent

Ricardo Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent and excellent location to visit local shops and lunch areas. Would stay here again indefinitely. Concierge team was extremely nice and helpful and the hotel restaurant is quite nice as well. I am a cigar smoker and it was nice enjoying a cigar in the early afternoon with a coffee and rum on the restaurant patio. 10/10
Stayed 1 night in Mar 2024

10/10 Excellent

Robert, Wellesley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a friendly welcome
Stayed 1 night in Mar 2024

10/10 Excellent

Kirstie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and friendly staff all around. Good gym facility and spacious, clean room. Thank you once again.
Stayed 4 nights in Feb 2024

10/10 Excellent

Ludmilla

Stayed 8 nights in Dec 2023

2/10 Terrible

Mark, Middletown

Stayed 2 nights in Dec 2023

2/10 Terrible

Mark, Middletown

Stayed 2 nights in Dec 2023

10/10 Excellent

Kathleen

Stayed 3 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Large room. I would stay here again!!!
Stayed 4 nights in Dec 2023

8/10 Good

Reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

John, Tenby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really great room, possibly the best we have ever had.
Stayed 3 nights in Nov 2023

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le Chatelain Hotel review
Upmarket hotel, but the shower over the bathtub has NO lighting so you have to shower in the dark. Also the hairdryer could be better . I've stayed at cheaper hotels with better lighting in the shower and a better quality hairdrier!
Stayed 1 night in Nov 2023

10/10 Excellent

Mariam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, 35 minutes walk to Le Grand Place and the same to European Parliament. The hotel was very clean, beautiful good size rooms and very friendly staff. We loved it and would definitely go back.
Stayed 3 nights in Nov 2023

10/10 Excellent

Teresa Michell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, clean and friendly staff. Very happy with the accomodations.Would definitely return. Neighbourhood is very walkable and away from the touristy areas.
Stayed 4 nights in Oct 2023

10/10 Excellent

Alberto

Stayed 1 night in Oct 2023

10/10 Excellent

ibrahim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property not far from gare du midi with lots of bars and restaurants in the area. Clean property with a good bar, average breakfast and service staff
Stayed 1 night in Oct 2023

8/10 Good

Kelly, Augusta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this property for two nights. The jr suite was very large, and the accommodations were nice. We were not near either of the most local train stations, which was a small problem, due to the strikes. It did work out ok, and we were able to get around, but it would have been easier if we had chosen a hotel closer to a station. There was a laundry mat about three blocks away where we washed and refreshed our laundry, since we were on an extended trip with a lot of travel involved. The one negative about our room was the inconvenience of not having an outlet to charge my phone on my side of the bed.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tracy

Stayed 1 night in Oct 2023

8/10 Good

Teshia

Business traveler
Liked: Amenities
The sheet and pillow cases was not changed but turned over.
Stayed 4 nights in Oct 2023

10/10 Excellent

Stanley, flushing

Business traveler
Very good facility in convenient location.
Stayed 1 night in Oct 2023

10/10 Excellent

Jim, Arlington Heights

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, property and attentive staff.
Stayed 3 nights in Oct 2023

10/10 Excellent

Tracy

Stayed 1 night in Sep 2023

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy travelers
Very helpful staff, beautiful room, the only downside is not the best location.
Stayed 1 night in Sep 2023

8/10 Good

Lucia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tram nearby
Stayed 2 nights in Sep 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and efficient staff, clean rooms, excellent location
Stayed 1 night in Jun 2023

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world quality service and comfort.
Exceptionally quiet, comfortable and walkable location. The best staff ever!! As it turned out we had planned to depart for London after our stay however a technical problem in London prohibited any flights so we returned the Le Chatelain and it felt like we were coming home. The rooms we had were absolutely huge. Yes I would recommend to anyone looking for a comfortable hotel in Brussels.
Stayed 3 nights in Aug 2023

10/10 Excellent

Johnny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Worth the value
Stayed 1 night in Aug 2023

6/10 Okay

Nancy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Check In not good
I booked 3 rooms for a family of 5. They could only find 2 so I had to upgrade and pay extra. Later after I shared the hotels.com reservation number, did they find the third room. Despite their mistake they still charged me for the upgrade. Which I didnt need!
Stayed 3 nights in Jul 2023
Response from Alice L. on behalf of Le Châtelain hotel’s Team on Aug 3, 2023
Dear Nancy,We thank you for your feedback.We are truly sorry for the service offered at reception during your stay. This does not reflect the service quality that we want to offer to all of our clients. Thank you for informing us about this incident. We will implement all necessary means in order to ensure that such a situation will not occur again.Best regards,

6/10 Okay

Adam

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Alice L. on behalf of Le Châtelain hotel’s Team on Aug 1, 2023
Dear Adam, We thank you very much for having evaluated your experience concerning your recent stay at Le Châtelain Brussels hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future!Best regards,

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Find in Brussels
The hotel is very nice and the staff very very friendly. I had a lovely large room with back garden view. I have no complaint other than a slightly dirty golden carpet in the hallway of the 6th floor , but I am very particular about hotel common areas. All else was quite fine and condo!! So many charming bars and restaurants just down the street. Hip and trendy and young area
Stayed 2 nights in Jul 2023
Response from Alice L. on behalf of Le Châtelain hotel’s Team on Jul 18, 2023
Dear Mark, We thank you very much for having evaluated your experience concerning your recent stay at Le Châtelain Brussels hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future!Best regards,

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming location and staff. Nice and quiet rooms. Plenty of dining options nearby.
Stayed 4 nights in Jul 2023
Response from Alice L. on behalf of Le Châtelain hotel’s Team on Jul 18, 2023
Dear Carl, We thank you very much for having evaluated your experience concerning your recent stay at Le Châtelain Brussels hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future!Best regards,

10/10 Excellent

Jordan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great from A to Z
This is a beautiful hotel that pays attention to all the details of a stay, from A to Z
Stayed 2 nights in Jun 2023
Response from Alice L. on behalf of Le Châtelain hotel’s Team on Jul 4, 2023
Dear Jordan, We thank you very much for having evaluated your experience concerning your recent stay at Le Châtelain Brussels hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future!Best regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Alice L. on behalf of Le Châtelain hotel’s Team on Jun 27, 2023
Dear Daniel, We thank you very much for having evaluated your experience concerning your recent stay at Le Châtelain Brussels hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future!Best regards,

10/10 Excellent

marie

Liked: Cleanliness, staff & service, property conditions & facilities
good location. Comfortable
Stayed 2 nights in Jun 2023
Response from Alice L. on behalf of Le Châtelain hotel’s Team on Jul 10, 2023
Dear Marie, We thank you very much for having evaluated your experience concerning your recent stay at Le Châtelain Brussels hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future!Best regards,

10/10 Excellent

Ron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price, spacious room, prompt room service
Stayed 4 nights in Jun 2023
Response from Alice L. on behalf of Le Châtelain hotel’s Team on Jun 21, 2023
Dear Ron, We thank you very much for having evaluated your experience concerning your recent stay at Le Châtelain Brussels hotel. We are very happy to know that you had a pleasant stay in our hotel and that you have enjoyed our room as well as our room service.We hope to have the chance to welcome you at our hotel again in the near future!Best regards,

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a Nice Surprise!
Great location, great staff, etc. etc. Very nice boutique hotel. Hope to stay here again.
Stayed 3 nights in May 2023
Response from Alice L. on behalf of Le Châtelain hotel’s Team on May 31, 2023
Dear Carl,It’s such a pleasure to hear that your last stay at Le Châtelain Brussels hotel was to your entire satisfaction.We will share your compliments with our team who is working to make your stay as pleasant and memorable as possible. We hope that Le Châtelain will remain your preferred location for future visits in Brussels. Best regards,

6/10 Okay

Richard

Business traveler
Liked: Cleanliness, staff & service
More like 3.5 stars
The hotel was fine but not amazing. Good size room but a bit tired looking. The same is true of the common areas. Friendly staff but nothing extraordinary.
Stayed 1 night in May 2023
Response from Alice L. on behalf of Le Châtelain hotel’s Team on May 30, 2023
Dear Richard,First of all, we would like to thank you for taking the time to share your experience after your recent stay in Brussels.We are delighted to hear that you had a pleasant stay with us and that you have enjoyed our team’s hospitality.However, we regret to hear that some of our facilities did not fully meet your expectations. We will share your feedback with the whole team and we will be glad to welcome you again at Le Châtelain Brussels Hotel.Best regards,

2/10 Terrible

Staci

Stayed 3 nights in Apr 2023
Response from Alice L. on behalf of Le Châtelain hotel’s Team on May 4, 2023
Dear Staci, We thank you for having evaluated your experience concerning your recent stay at Le Châtelain Brussels hotel. We are very sorry that your stay with us did not fully meet your expectations. Nevertheless, we hope that you will give us a chance to regain your confidence. Best regards,

10/10 Excellent

Martin

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Alice L. on behalf of Le Châtelain hotel’s Team on May 23, 2023
Dear Martin, We thank you very much for having evaluated your experience concerning your recent stay at Le Châtelain Brussels hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future!Best regards,

10/10 Excellent

Erez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, Nice and friendly team, nice and clean room.
Stayed 3 nights in Apr 2023
Response from Alice L. on behalf of Le Châtelain hotel’s Team on May 2, 2023
Dear Erez,We thank you very much for having shared your experience concerning your recent stay at Le Châtelain Brussels Hotel. We are happy to read that you have appreciated it and we are particularly touched by your comments on our professionalism and the kindness of our team, our attractive location as well as your room and its condition.Be sure that we will forward your feedback to our team.We hope to have the chance to welcome you at our hotel again in the near future!Best regards,

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in, friendly staff, great room and lovely hotel bar. Close to tram and bus and easy walking. Will definitely stay again on our next trip into Brussels
Stayed 2 nights in Apr 2023
Response from Alice L. on behalf of Le Châtelain hotel’s Team on Apr 28, 2023
Dear Monica,We thank you very much for having shared your experience concerning your recent stay at Le Châtelain Brussels Hotel.We are happy to read that you have appreciated it and we are particularly touched by your comments on our professionalism and the kindness of our team, your room as well as its equipment, our bar and our attractive location. Be sure that we will forward your feedback to our team.We hope to have the chance to welcome you at our hotel again in the near future!Best regards,

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Alice L. on behalf of Le Châtelain hotel’s Team on Apr 28, 2023
Dear Christopher, We thank you very much for having evaluated your experience concerning your recent stay at Le Châtelain Brussels hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future!Best regards,

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frendly and helpful staff! Bed was good!
Stayed 6 nights in Apr 2023
Response from Alice L. on behalf of Le Châtelain hotel’s Team on Apr 28, 2023
Dear Anne, We thank you very much for having evaluated your experience concerning your recent stay at Le Châtelain Brussels hotel. We are very happy to know that you had a pleasant stay in our hotel and that you have enjoyed the professionalism and the kindness of our team as well as the bedding our your room.We hope to have the chance to welcome you at our hotel again in the near future!Best regards,

10/10 Excellent

Kati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and surrounding area
Stayed 2 nights in Apr 2023
Response from Alice L. on behalf of Le Châtelain hotel’s Team on Apr 24, 2023
Dear Kati, We thank you very much for having evaluated your experience concerning your recent stay at Le Châtelain Brussels hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future!Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad
Over sll it was ok, but pillows are bad quality and I had a sore neck and arm
Stayed 3 nights in Apr 2023
Response from Alice L. on behalf of Le Châtelain hotel’s Team on Apr 14, 2023
Dear Guest, We thank you very much for having evaluated your experience concerning your recent stay at Le Châtelain Brussels hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future!Best regards,

10/10 Excellent

Claire

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2023
Response from Alice L. on behalf of Le Châtelain hotel’s Team on Apr 5, 2023
Dear Claire, We thank you very much for having evaluated your experience concerning your recent stay at Le Châtelain Brussels hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future!Best regards,

8/10 Good

Francesco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Alice L. on behalf of Le Châtelain hotel’s Team on Apr 24, 2023
Dear Francesco, We thank you very much for having evaluated your experience concerning your recent stay at Le Châtelain Brussels hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future!Best regards,

10/10 Excellent

Fraser

Stayed 1 night in Mar 2023
Response from Alice L. on behalf of Le Châtelain hotel’s Team on Mar 30, 2023
Dear Fraser, We thank you very much for having evaluated your experience concerning your recent stay at Le Châtelain Brussels hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future!Best regards,