Ratings based on 263 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Norfolk

Good location. quiet, lovely breakfast, comfy beds

Posted Jul 17, 2017
Location: Good location. 15 mins walk to centre. 5 mins walk to Louise Metro to go to centre and tram is virtually outside
Hotel staff couldn't have been nicer. Great hotel, would recommend. We had 3 superior rooms (which are their lowest grade) and they were all really well appointed, clean and comfortable.
Comment from Hotel Management
Jul 17, 2017 by Sarah M. The Châtelain Brussels Hotel’s team, Hotel Management
Dear guest, It’s such a pleasure to hear that your last stay at the Chatelain Brussels Hotel was to your entire satisfaction. We will share your compliments with our collaborators who are working to make your stay as pleasant as possible. We hope that the Chatelain will stay your preferred location for future visits in Brussels. Best regards, Sarah M. The Châtelain Brussels Hotel’s team
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2017
Having printed info about hotel would be better then only on-screen.
4 out of 5
by JOSHUA

Good with reservations

Posted Apr 11, 2017 on Hotels
It is cozy, well situated. The fitness/ gym area is not top notch, but ok. Nice view from the roof! I don't understand why you have to pay for the sauna. That seems a bit....
Comment from Hotel Management
May 26, 2017 by Victor Camhis, Hotel Management
Dear Joshua, Thank you very much for your kind comment concerning your recent stay at Le Chatelain Hotel. We hope to have the chance to welcome you at our hotel again in the near future. Best regards, Alexandre G. The Chatelain Brussels Hotel
3 out of 5
by Andrea

Posted Mar 25, 2017 on Hotels
Staff are very attentive. However condition of the room not expected in a 5 star hotel. Our bath was blocked. Tried using whatsapp but connection kept dropping.
Comment from Hotel Management
May 24, 2017 by Victor Camhis, Hotel Management
Dear Andrea, Thank you very much for your comment. Please accept our sincere apologies for the inconveniences encountered during your stay. We take your remarks very seriously, for which we will take adequate and immediate measures. Every comment allows us to improve and provide the best service possible. Nevertheless, we hope that you will give us a chance to regain your confidence and we are looking forward to welcoming you again. Alexandre G. The Chatelain Brussels's team
5 out of 5
Recommended
for Everyone
by A verified traveler

Cozy Brussels Boutique

Posted Mar 18, 2017 on Orbitz
A favorite hotel well-located in a great neighborhood. Staff is excellent and attentive.
4 out of 5
by David

This traveler left a rating score only Posted Feb 22, 2017 on Hotels
5 out of 5
by Michael

Great Brussels Hotel

Posted Feb 6, 2017 on Hotels
Just there for one night on business. Lovely hotel with great staff. Would highly recommend it. Couple of small quibbles - the bar was left unmanned for long periods and the room was too hot and the air con would not come on.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 29, 2017 on Hotels
4 out of 5
by A verified traveler

1 night stay

Posted Jan 8, 2017
Staff are extremly friendly and helpful. The room needs a face lift,, bed sheets had hair on them and weird smell. The curtain would not close all the way, so the street lights came in at night.
Comment from Hotel Management
Feb 28, 2017 by Alexandre, Hotel Management
Dear guest, We thank you for your message. We are delighted to hear that you have enjoyed our team's hospitality. Thank you for informing us about these incidents. We will implement all necessary means in order to ensure that such a situation will not occur again. Best regards, Alexandre G. The Chatelain Brussels Hotel's team
5 out of 5
by Wayne

This traveler left a rating score only Posted Dec 27, 2016 on Hotels