Ratings based on 2,566 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Aug 15, 2016
Pros: The decor was excellent.
Cons: internet connectivity
Location: ......
Front desk and staff very efficient and helpful. Very accommodating as regards upgrade. Location is excellent; easy to walk everywhere and right beside metro station. Bistro very fine for evening cocktails.
5 out of 5
by A verified traveler from Canada

Royal, classy and comfortable

Posted Aug 9, 2016
Location: 5 minutes walk from the Grand Place. So it is not in the middle of this gorgeous square which means less noise and cardio benefits.
Stayed at the hotel for one night and requested for a room upgrade which was happily accommodated by the front staff. They gave us a room facing the main street on the top floor which provided a great view of the city along with a complimentary mini bar which came with 2 cans of Belgian Beer, Water and Coke.Super friendly staff, beautiful and spacious room with A/C and a gorgeous bathroom. Loved the old world charm and antique decor of the hotel. Gorgeous chandeliers and a beautiful elevator will always be remembered.
4 out of 5
by A verified traveler

Posted Aug 1, 2016
This is a nice hotel in an excellent location. The style of the building is a great attraction.
3 out of 5
by A verified traveler from mexico

Zona centro feo

Posted Jul 29, 2016
Zona mala para ir familia . El hotel huele mal. Habitaciones confortables.
2 out of 5
by A verified traveler from 名古屋


Posted Jul 26, 2016
5 out of 5
by A verified traveler

Posted Jul 25, 2016
Beautiful hotel, accommodating staff, lovely stay.
3 out of 5
by A verified traveler from Genève

Hôtel majestueux

Posted Jul 25, 2016
Pros: Le service, la disponibilité du personnel, le luxe de la chambre.
Cons: Le mini-bar. Les prix du petit-déjeuner ne sont pas clairs. On vous fait payer le prix fort ( 26 € par pers. ) même si vous n'avez pris qu'un café.
Location: Quartier de Bruckère. A visiter : la grand place, galeries St-Hubert, Maneken Pis, centre Belge de la BD
Le décor de cet hôtel est majestueux. Situé au centre ville, proche de tout.
4 out of 5
by A verified traveler from Pennsylvania

Convenient classy hotel

Posted Jul 15, 2016
Pros: Old fashioned comfort
Cons: Some minor repairs needed in room--broken curtain pulls, chipped paint.
The hotel lobby is as grand as the pictures on hotel's web site make it appear. Our room was large and comfortable; no view, but who cares. Very convenient to central Brussels, shopping, restruants, and Metro stops in front. Some small needed repairs in the room reminded us how old it really is
5 out of 5
by A verified traveler from MA

Uneasy feeling

Posted Jul 14, 2016
Location: Easy 8 minute walk to Grand Place.
We were very anxious at check in time - 4 military vehicles parked out front and 6 armed military walked into hotel Staff reassured us the hotel and area were safe - the military were staying in the hotel and rotated shifts. We still felt uneasy even though there were no issues. Hotel itself and staff exceeded expectations.
1 out of 5
by A verified traveler from Hamburg

Wo sind die fünf Sterne?

Posted Jun 22, 2016
Pros: Das einzig positive An diesem Hotel ist die zentrale Lage, sofern man nicht mit dem PKW anreist.
Location: Das Hotel liegt direkt im Zentrum. Den Grand Place kann man in 15 Minuten zu Fuß erreichen. Es gibt viele Einkaufsmöglichkeiten und Restaurants.
Es gibt weder Parkplätze, noch kommt man mit dem Auto überhaupt in die Nähe des Hotels. Man muss einige Straßen weiter weg im Parkhaus parken. Personal spricht kein Deutsch und nur mäßig Englisch. Die Minibar ist mit einer Dose Cola und einem Wasser ausgestattet, beides wird nach Verzehr nicht wieder aufgefüllt. Es gibt nicht einmal Gläser im Zimmer, damit man mitgebrachte Getränke trinken oder Medikamente zu sich nehmen kann. Auch sonst ist die Zimmerausstattung ein Witz. TV außer Betrieb und es gibt nicht einmal eine Informationsmappe mit Hotelinfos im Zimmer. Frühstück ist völlig überteuert. Zimmer extrem hellhörig. Wenn sich eine Etage höher jemand bewegt, wackelt und klingelt der Kronenleuchter. Bei uns schien es die ganzen Tage, als wohne über uns ein Elefant, der die ganze Nacht auf und ab lief.