- Liked: Staff & service
- Disliked: Cleanliness, property conditions & facilities, room comfort
Under massive renovations
Unfortunately, my stay at this hotel was quite disappointing. I based my selection on having stayed at another NH Hotel in Brussels, but this one was about 50 Euro less expensive. I am so sorry that I didn't go with my first choice. I arrived to find that the hotel is undergoing renovations from 10 a.m. to 6 p.m. with very, very loud jackhammering. The rooms are big but quite outdated. The handheld showerhead would not stay up at a normal height. There were spots of toothpaste that someone had spit out on the wallpaper next to the sink. The bathroom had no heater vent and was very, very cold. The bedding was outdate, although the mattress was firm and nice. Breakfast was completely overpriced at nearly 25 Euro per person. To their credit, the staff was friendly and helpful. They gave me a free drink certificate when I had to leave my room and go to the business center due to the noise to make a phone call. I hope this information saves someone from the same experience.