Ratings based on 325 Verified Reviews

4.0 out of 5
83% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Not really what was advertised

Posted May 19, 2017
Pros: Comfortable mattress, night porter was so nice and friendly & location location location
Cons: The whole place needs to be refurbed. Get nicer staff on Reception & don't pretend you have facilities that you haven't got.
Location: mins from everything!
We were so so so disappointed by this hotel. It is very dated and warn throughout the hotel and the front desk staff were dismissive. But i think what annoyed us the most was the false advertising, we check a couple of time that it said there was a bar in the hotel there isn't. The bed was comfortable, the location was amazing and the night porter was awesome!
4 out of 5
for Everyone
by A verified traveler from Seattle, WA USA

Outdated hotel in wonderful location

Posted May 12, 2017
This hotel is located in an excellent walking location! The room was clean but had a very distinct musty smell. I believe there had been water leaking in the bathroom for a very long time. The room itself was pretty outdated but had a nice terrace overlooking the Square and lots of room. Did not have much interaction with staff except for the clerk who checked me in and who when I spoke French to her said I'm Spanish. I'm not sure why that was important. One of Belgium's primary languages is not Spanish. A weird event did happen where we were in our room in the afternoon taking a nap and someone opened our hotel door. When we went down to the front desk the clerk barely let us finish our question and denied that could ever happen. That only he had the master key. I'm not sure if he opened the door or if somebody else got a key that was keyed for our door or not but it was a little disconcerting. All in all, I would recommend this hotel! Just needs a little updating as it looks a little tired.
3 out of 5
by Meg

Posted Feb 7, 2017 on Hotels
Lumpy pillows, hard bed, staff were unaccommodating & rude. The hotel is in a good location.
4 out of 5
for Everyone
by A verified traveler

Nice hotel with very good location.

Posted Feb 2, 2017 on Orbitz
Pros: Location, Staff
Cons: Better WiFi connectivity in the rooms.
The hotel was very nice. The location is near many shops and restaurants. Although if you prefer to be out of the tourist area this hotel is not for you. The rooms were nice but not the cleanest. There was an old mushroom smashed in the carpet but that really didn't bother me.
5 out of 5
by Maurice

Friendly hotel staff, ideally located

Posted Jan 23, 2017 on Hotels
We had an excellent time, can't fault it. We will be going back.
5 out of 5
for Everyone
by A verified traveler from Baltimore

Good location and great rates

Posted Dec 27, 2016
There is a chocolate shop in the lobby and the hotel is right across the corner from my favorite frites shack in all of Belgium. Waffles too!
4 out of 5
by A verified traveler

Great location but smelly room

Posted Dec 19, 2016 on Hotels
Super location. Large room. Friendly staff. But, my room had a funky odor that spoiled it somewhat
5 out of 5
by A verified traveler

Location says it all !

Posted Dec 3, 2016 on Hotels
Wifi was very bad. Other than that, everything else was perfect.
5 out of 5
by A verified traveler

Love the Hotel!

Posted Nov 21, 2016 on Hotels
It was a great stay with NH hotel, the staff were friendly & very helpful. the location was easily accessible to central station & tourist spots. we will definitely stay here again when we come back to brusells!
4 out of 5
by A verified traveler

Value for money

Posted Nov 6, 2016 on Hotels
It was quite alright. Staff were very friendly, helpful and assist beyond borders.