Posted Jul 26, 2016 on Hotels
Booked one night. Checked in and I was given a room that was not cleaned. The hotel does not have air conditioning anywhere but in the lobby it seems, so as I walked the dark and humid hallways all the way back down to reception to let them know they gave me a dirty room(because of course the phone in the room didn't work) I was sweating like crazy. The front desk girl was super embarrassed, and her manager was very passive, and made her address the issue, and she did not apologize to me. They gave me a new room, which happened to be a floor above the original room. When I walked in with my key, a staff member was standing in the room and tells me that he was making sure I had a kettle. The air conditioning didn't work. It blew air, but it was warm air. The tv only worked when it wanted to, and unfortunately the first night it refused to turn on. Unfortunately the room was facing a restaurant that had loud music and stayed open late, but I had to leave my window open, even though it was still hot. In the a.m., I could hear every car horn, pallets being dragged thru the cobble stone streets, and people yelling to one another, so didn't get much sleep. The following morning my flight happened to get cancelled, so I stayed a couple extra nights strictly due to convenience since I was already there. The hallways are filled with smoke, even though it is supposedly a non smoking hotel. The walls were dirty and floors and walls cracked. Great location for shopping and sightseeing.