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Reviews of NH Brussels Grand Place Arenberg

4 out of 5
NH Brussels Grand Place Arenberg
15 Rue D Assaut, Brussels

Reviews

8.0

Very Good

Rating 10 - Excellent. 288 out of 1006 reviews" "
Rating 8 - Good. 454 out of 1006 reviews" "
Rating 6 - Okay. 176 out of 1006 reviews" "
Rating 4 - Poor. 63 out of 1006 reviews" "
Rating 2 - Terrible. 25 out of 1006 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the main train station and an easy train ride straight from the airport, so the location is ideal for travel connections. Nice place, room is small but very clean and well equipped.
Stayed 1 night in Apr 2024

6/10 Okay

Emma

Traveled with family
Disliked: Amenities, property conditions & facilities
Great location - 5 min walk to Brussels Central Station. Close to Galeries Hubert and grand place. Wolf Street food market also close by. Junior suite size was very good for 3 people. Massive bed and the extra bed also good. English tv channels BBC1&2 plus ITV1 and news. Tv is old so no Netflix function or casting abilities. Room was well insulated and could not get the air con to work which meant it was hot at night. Slept with window open and street therefore noisy. Mini refrigerator, tea, coffee in room with iron and ironing board and safe. Toilet separate to bathroom. Bathroom had no heat in it. Also no extraction so mirror steamed up very quickly. No taps in bath so had to run the shower for the bath. Shower screen has gaps so water goes all over the floor making a massive slip hazard. Shower pressure was good. Toiletries were poor quality. Hairdrier was good. Towel size average. Slippers and robes were supposed to be on the bathroom but were not provided. Had to ask. Slippers were then provided but no robes available at any point despite advertised on website. Did not get breakfast in the hotel as felt it did not represent value for for money and no discount t on breakfast for a child. We went to Arkadi cafe, Le Pain Quotidien and Lloyd Cafe all close by. There is also a carrefour market near the grand place to stock up on snacks, drinks and fruits. Cleanliness of the room was generally good but furniture stained and hotel is getting tired.
Stayed 3 nights in Apr 2024

8/10 Good

Eric, Fair Oaks

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was ideal for going to Easter mass at the Cathedral. The shopping and dining options were amazing. The rooms were clean, and showers were powerful. The breakfast buffet was quite nice with many options to eat. We had a power outage during our stay, and we were not able to take showers, or baths. We climbed the staircase to and from our 5th floor rooms, this was an inconvenience and hope this doesn't happen in the future.
Stayed 8 nights in Mar 2024
Response from Célina - Front Office Team on Apr 9, 2024
Dear Eric, Thank you for leaving such a nice note after your stay at NH Grand Place Arenberg. We apologize again for the inconvenience of the power outage. It was, indeed, exceptional and has been solved since. We hope to welcome you again soon so we can offer you a better experience. Kind regards

8/10 Good

Gerardo Antonio Siqueff

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Célina - Front Office Team on Apr 10, 2024
Dear Mr. Siqueff, Thank you for leaving such a nice review after your stay at NH Grand Place. We hope to welcome you soon to get the extra star! Kind regards

8/10 Good

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Service is good, clean, walkable to tourist spots
Stayed 2 nights in Mar 2024
Response from Front Office Team on Apr 4, 2024
Dear Arnold,First of all, thank you for choosing NH Grand Place Arenberg for your stay in Brussels.We would like to thank you for taking the time to review our property, we are very happy to read that you enjoyed your stay with us and that you liked our excellent location and our service.We also thank you for your remarks; we will address them to the quality department, your comments are very important to us in order to always improve our service.We truly hope to welcome you back very soon.Best regards,Monica,Front Office

10/10 Excellent

C.K., Maarssen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Team on Apr 5, 2024
Good morning,Thank you for choosing NH Grand Place for your stay in Brussels.We would like to thank you for taking the time to review our property, we are very happy to see that you enjoyed your stay with us.We are also happy that you gave our hotel 5/5 stars, that means a lot to us.We truly hope to welcome you back very soon.Best regards,Monica,Front Office.

4/10 Poor

kristen

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was outdated and very noisy
Stayed 2 nights in Mar 2024
Response from Célina - Front Office Team on Apr 1, 2024
Dear Kristen, Thank you for taking the time to give us your feedback on your stay at NH Grand Place. We're sorry we couldn't meet your expectations but we hope to welcome you again soon to offer you a better experience. Kind regards

6/10 Okay

Fawzia

Disliked: Cleanliness, staff & service, amenities
Clients should be provided water gratis as in most hotels. Clean Glasses should be replaced daily.
Stayed 2 nights in Mar 2024
Response from Célina - Front Office Team on Mar 26, 2024
Dear Fawzia, Thank you for taking the time to give us your thoughts on your stay at NH Grand Place. We provide free water to all our check-ins and if you didn't receive any, we're always happy to give you some at the reception, the same goes for the glasses. Hope to welcome you again soon. Warm regards

10/10 Excellent

Judi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is within walking distance, nice restaurants and bars to go to. We received a superiotroom on arrival and it was lovely. Beautiful bathroom. The hotel was amazing overall
Stayed 1 night in Feb 2024
Response from Jordi Ponce - Front Office Assistant Manager on Feb 25, 2024
Dear Judi, Thank you for your feedback about our excellent location. Kind regards, Jordi Ponce - Front Office Assistant Manager - NH Grand Place Arenberg

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Bianca on Feb 26, 2024
Dear Khaled,Thank you for staying with us and for taking the time to rate us.We are delighted to see that you had a pleasant stay with us and you fully enjoyed your trip.We hope to see you again on your next trip to Brussels.Best regards,Reception team

10/10 Excellent

Rebecca

Stayed 1 night in Jan 2024
Response from Bianca on Feb 26, 2024
Dear Rebecca,Thank you for staying with us and for taking the time to rate us.We are delighted to see that you had a pleasant stay with us.We hope to see you again on your next trip to Brussels.Best regards,Reception team

4/10 Poor

Jacqueline

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not the standard I expect at NH Hotels - old rooms, no insulation, old wall heaters and very dated. All the Other NH Hotels I have stayed in have had bars, rooftops, lovely rooms so it was disappointing to say the least. Our room was very noisy so we asked to be moved - which we were immediately, however, as reception stated - it would make no difference as all the rooms are the same - they were correct so avoid this one and stay at the other NH and don't be confused with the Title Grand Place as it is not next to the Grand Place
Stayed 2 nights in Jan 2024

8/10 Good

Martha

Stayed 4 nights in Dec 2023
Response from Bianca on Feb 26, 2024
Dear Martha,thank you for staying with us and for taking the time to rate us.We are delighted to see that you had a pleasant stay with us.We hope to see you again on your next trip.Best regards,Reception team

8/10 Good

Saleh

Liked: Cleanliness, staff & service, property conditions & facilities
Many thanks to the Romanian man at the reception
Stayed 1 night in Dec 2023
Response from Bianca on Feb 26, 2024
Dear Saleh,Thank you for staying with us and for taking the time to rate us.We are delighted to see that you had a pleasant say with us.We hope to see you again on your next trip to Brussels.Best regards,Reception team

8/10 Good

GISELLE MARLENE

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
We had a good time staying at NH Grand Place Aremberg. I’d just like to add that the facility is a bit worn out but the staff makes you forget and makes everything better
Stayed 7 nights in Dec 2023
Response from Bianca on Feb 26, 2024
Dear Giselle,Thank you for staying with us and for taking the time to give your feedback.We are delighted to see that you enjoyed your trip with us and you appreciated our services.We hope to see you again on our next trip to Brussels.Best regards,Reception team

6/10 Okay

Naz, Manchester

Stayed 1 night in Dec 2023

8/10 Good

Ann

Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Brussels!
This was a lovey place to start our trip. Good location to nearby shopping. The staff were very friendly and the breakfast buffet was lovely. The room was spacious and clean. We would definitely stay here again if we return!
Stayed 1 night in Dec 2023

8/10 Good

Paula

Stayed 3 nights in Dec 2023

8/10 Good

Nidhi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is perfect! Its walkable to central station ideal for doing day trips. Its so close to the grand place and all other attractions can be reached using local trams and buses. The rooms are clean and decent. The only issue was the water temperature it was very tempremental.
Stayed 3 nights in Dec 2023
Response from Lorena - Front Office on Dec 13, 2023
Dear Nidhi,Thank you for choosing NH Grand Place Arenberg for your stay in Brussels. We are happy to hear that you had a great experience with us and that you enjoyed the services, especially the location.Thank you very much for your feedback and we hope to see you again soon in our lovely hotel.Kind regards,

4/10 Poor

James

Disliked: Room comfort
Stayed 4 nights in Nov 2023
Response from Lorena - Front Office on Dec 13, 2023
Dear James,First of all, thank you for choosing NH Grand Place Arenberg for your stay in Brussels. We are sorry to know that your experience with us did not meet your expectations, but we hope you enjoyed some of our services.On behalf of the team, we apologize for any inconvenience. Thank you very much for your feedback and we look forward to seeing you again soon in our lovely hotel to make it up to you.Kin regards,

10/10 Excellent

ritesh

Response from Jordi Ponce - Front Office Assistant Manager on Feb 25, 2024
Dear Ritesh, Thank you for your top score. Kind regards, Jordi Ponce - Front Office Assistant Manager - NH Grand Place Arenberg

10/10 Excellent

Darlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious, clean and had a comfortable temperature that we could control. Location was close to the train station and main attractions. Close enough to be convenient but a few streets away so it’s was quiet.
Stayed 1 night in Nov 2023
Response from Lorena - Front Office on Dec 3, 2023
Dear Darlene,Thank you for choosing NH Grand Place Arenberg for your stay in Brussels. We are delighted to hear that you had a wonderful experience with us and that you enjoyed the services, especially the size of the room and the location.Thank you very much for your feedback and we hope to see you again soon in our lovely hotel.Kind regards,

8/10 Good

Stefan

Liked: Cleanliness, property conditions & facilities
Very convenient location, comfortable room, nice bathroom.
Stayed 2 nights in Nov 2023
Response from Lorena - Front Office on Nov 17, 2023
Dear Stefan,Thank you for choosing NH Grand Place Arenberg for your stay in Brussels. We are happy to see that you had a great experience with us and that you enjoyed our services, especially the location.Thank you very much for your feedback and we hope to see you again soon in our lovely hotel.Kind regards

8/10 Good

Nicole

Stayed 2 nights in Nov 2023
Response from Lorena - Front Office on Nov 17, 2023
Dear Nicole,Thank you for choosing NH Grand Place Arenberg for your stay in Brussels. We are happy to see that you had a great experience with us and that you enjoyed the services we offer.Thank you very much for your feedback and we hope to see you again soon in our lovely hotel.Kind regards,

10/10 Excellent

Sarko

Excellent
Stayed 1 night in Oct 2023
Response from Bianca on Nov 8, 2023
Dear Sarko,Thank you for your kind feedback.We are happy to see that you had a pleasant stay with us.Hope to see you again for your next trip to Brussels.Best regards,Reception team

10/10 Excellent

Joana

Stayed 3 nights in Oct 2023
Response from Lorena - Front Office on Oct 28, 2023
Dear Joana,Thank you for choosing NH Grand Place Arenberg for your stay in Brussels. We are delighted to see that you had a wonderful experience with us and that you enjoyed the services, especially the location.Thank you very much for your feedback and we hope to see you again soon in our lovely hotel.Kind regards

10/10 Excellent

becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
Fantastic customer service 5 stars, nothing is to much trouble
Stayed 1 night in Oct 2023
Response from Veronica - reception on Oct 24, 2023
Dear Becky, Thank you for choosing NH Grand Place Arenberg for your stay in Brussels and for taking the time to leave such a brilliant review.We are delighted to know that your stay was pleasant and we really hope to see you again at our hotel for your next stay in Brussels.Kind regards,

8/10 Good

Christopher

Traveled with family
Liked: Amenities
Very good hotel steps from the Grand Place, clean quiet safe. The showers are a bit small with old style shower curtains that occasionally wrap around you. Still, I would stay here again.
Stayed 2 nights in Oct 2023
Response from Lorena - Front Office on Oct 22, 2023
Dear Christopher,Thank you for choosing NH Grand Place Arenberg for your stay in Brussels. We are sorry to hear that the bathroom of the room did not meet your expectations, but we hope you enjoyed the rest of the services, especially the location. Thank you very much for your feedback and we are looking forward to seeing you again soon in our lovely hotel.Kind regards

6/10 Okay

Press

Traveled with group
It was an ok stay. After the first night, I moved to a more upscale location. The pros are that it’s within .5 miles of a lot of things.
Stayed 1 night in Oct 2023
Response from Lo on Oct 31, 2023
Dear Guest,Thank you for choosing NH Grand Place Arenberg for your stay in Brussels. We are happy to hear that you had a great experience with us and that you enjoyed the services, especially the location.Thank you for your feedback and we hope to see you again soon in our lovely hotel to make it up to you and in order to make this 3 stars in 5.Thank you very muchKind regards

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at a great location!
This was a short stay. Hotel is nice and very well located!
Stayed 1 night in Sep 2023
Response from Veronica - Front Office on Oct 16, 2023
Dear M. Luis, Thank you for choosing NH Grand Place Arenberg for your stay in Brussels and for taking the time to share such a positive review. We are glad to hear that, despite your short stay, you had a nice experience in the hotel, and that you found its placement convenient. We hope to welcome you again to our hotel for your next stay in Brussels.Kind regards,

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice for city centre and transport links
Stayed 7 nights in Sep 2023
Response from Lorena - Front Office on Sep 28, 2023
Dear Steven,Thank you for choosing NH Grand Place Arenberg for your stay in Brussels.We are happy to see that you had a great experience with us and that you enjoyed our services. Thank you so much for your feedback and we are looking forward to seeing you again soon in our lovely hotel.Kind regards

4/10 Poor

Kervin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had to switch rooms because the AC didn’t work, then the towels in the new room were very dirty.
Stayed 1 night in Jul 2023
Response from Veronica - Front Office on Sep 21, 2023
Dear Mr. Kervin Moya, We would like to thank you for choosing NH Grand Place Arenberg for your stay in Brussels and for taking the time to leave us a review. Each and every feedback from our guests is treated with the uttermost care and attention as it helps us to focus on the aspects of our service that need improving.On that note, we are very sorry to hear that the services did not meet your expectations. Rest assured that this is our normal way of operating when attending to our guests.We hope you will come back to our hotel to give us a possibility to redeem ourselves.Kind regards, FO team

8/10 Good

Emma

Stayed 3 nights in Aug 2023
Response from Front Office Team on Aug 23, 2023
Dear Emma, Thanks for choosing NH Grand Place Aremberg for your stay in Brussels. We appreciate the very positive evaluation you decided to share with us. Such a great rate is a great encouragement to keep up the good work. We hope to see you back soon in our lovely hotel.Best regards, Veronica - Front Office

2/10 Terrible

ANSHIL

Disliked: Cleanliness, property conditions & facilities
We had pre booked a room because we wanted bathtub but when we reached there they said that the room was not available as aircon was not working. They gave us another room which did not have a bath tub. When we entered the room we noticed that water was leaking from the air conditioner into the room which after us mentioning they sent a mechanic to fix. The AC was so loud and made it very difficult to sleep at night. The shower area also had issues. The drain was blocked and when we took a shower the water was flooding the shower area.
Stayed 1 night in Aug 2023
Response from Lorena - Front Office on Aug 22, 2023
Dear Anshil,First of all, thank you for choosing NH Grand Place Arenberg for your stay in Brussels. It is really important for us that the guests have a great experience during their stay. On the contrary, we are sorry that our services and facilities did not meet your expectations. Messages like this one, help us to improve as a hotel and as a team, therefore your opinion is really important for us. On behalf of the team, we apologize for any inconvenience and we hope to see you again soon to make it up to you.Kind regards

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Lorena - Front Office on Aug 10, 2023
Dear Jeremy,Thank you for choosing NH Grand Place Arenberg for your stay in Brussels. We are happy to hear that you enjoyed the services and that you had a great experience with us. We hope to see you again soon in our lovely hotel.Best regards

10/10 Excellent

MARIO

Stayed 2 nights in Jul 2023
Response from Célina - Front Office Team on Jul 27, 2023
Dear Mario,Thank you for taking the time to leave us such a wonderful note after your stay at NH Grand Place Arenberg. We hope to see you soon. Kind regards,

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel reception staff were very helpful and friendly. The hotel is a few mins walk to town hall square. Also 5 mins to train central station. Very convenient to get train to other cities.
Stayed 3 nights in Jul 2023
Response from Front Office Team on Jul 15, 2023
Dear Amanda,Thank you for choosing NH Grand Place Arenberg for your stay in Brussels. We are happy to hear that you enjoyed the services and we hope to see you again soon in our lovely hotel.Kind regards

8/10 Good

Thi Kim Quyen

Stayed 1 night in Jul 2023
Response from Front Office Team on Jul 14, 2023
Dear Kim Quyen,Thank you for choosing NH Grand Place Arenberg for your stay in Brussels. We are happy to hear that you enjoyed our services. We hope to see you again soon in our lovely hotel.Kind Regards

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and close to all the main sites. It was also close to the train station. The room was clean and very spacious.
Stayed 2 nights in Jun 2023
Response from Front Office Team on Jul 7, 2023
Dear Brandon;Thank you for choosing NH Grand Place Arenberg for your stay in Brussels. We are happy to hear that you enjoyed our services. We hope to see you soon in our lovely hotel.Kinds regards.

6/10 Okay

Charles, Boulder

Liked: Cleanliness, staff & service
The wall mounted air conditioner was quite noisy and had limited controls. I found it was usually too cold and the fan speed was too high and couldn’t be adjusted to a low enough setting. This is the type of system I would expect to see in a cheap motel, not a quality hotel chain. The adjustable “makeup” mirror in the bathroom was mounted too high and someone had tried to adjust it and broke the mount so it was hanging loose. Light above bathroom sink was too dim. Shower area lights were noticeably brighter. I couldn’t get one of the wall mounted lamps by the bed to work. Overall the function of all the wall switches was unclear. Took several attempts to find the switch which controlled the light by the bed.
Stayed 5 nights in Jun 2023
Response from Front Office Team on Jul 6, 2023
Dear Charles.Thank you for choosing NH Grand Place Arenberg for your stay in Brussels. We are sorry to hear that you did not feel your expectations; we are going to check everything that you reviewed.Thank you so much

10/10 Excellent

Fortino

Stayed 2 nights in Jun 2023
Response from Hugo - Front Office on Jun 26, 2023
Dear Sir,Thank you for choosing NH Grand Place Arenberg and for your amazing review. We are very happy to see that you enjoyed our excellent services and your overall experience in our lovely establishment. On behalf of the team, we hope to see you again soon.

10/10 Excellent

Judith

Stayed 4 nights in May 2023
Response from Front Office Team on Jun 3, 2023
Dear Judith, Thank you for your trust in choosing NH Grand Place Arenberg during your trip to Brussels and for taking the time to let us comment. We are delighted that you had a pleasant with us and hope to see you again. Kind regards. Juliette

8/10 Good

Semih

Stayed 2 nights in May 2023
Response from Front Office Team on May 31, 2023
Dear Semih, Thank you for your trust in choosing NH Grand Place Arenberg for your stay in Brussels. We are delighted to see that you had a pleasant stay with us. We are hoping to see you again soon. Best regards, Juliette

6/10 Okay

Aladdin, Fords

Traveled with partner
Stayed 1 night in May 2023
Response from Hugo - Front Office on May 28, 2023
Dear Aladdin,Thank you for choosing NH Grand Place Arenberg for your stay in Brussels. We hope that your experience with us was pleasant. We hope to see you again in our lovely establishment.Best regards,

10/10 Excellent

maria

Stayed 5 nights in May 2023
Response from Front Office Team on May 18, 2023
Dear Maria, Thank you for your trust in choosing NH Grand Place Arenberg and for taking the time to rate us. We are glad that you had a pleasant stay in our hotel. We hope to see you again during your next trip to Brussels. Kind regards, Juliette

10/10 Excellent

Barbara, Santa Clara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to the activities we were attending and the facilities were nice
Stayed 2 nights in Apr 2023
Response from Front Office Team on May 5, 2023
Dear Barbara, Thank you for your trust in choosing NH Grand Place Arenberg and for taking the time to let us comment. We are glad that you enjoyed the location of our hotel, it is easy indeed to visit the city on foot. We hope to see you again during your next trip to Brussels. Kind regards,Juliette

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Visited Feb-March 2023. Perfect location to almost everything for walking. Central rail station is right there for getting out of the city for a day or two. The staff was ⭐️⭐️⭐️⭐️ very friendly and helpful. Great breakfast and beer selection in the cooler. Only bad thing was the shower. Had issues with broken head even after replacement, and have always disliked the type of curtain(that’s on me though).
Response from Front Office Team on Apr 24, 2023
Dear John, Thank you for trusting us by choosing NH Grand Place Arenberg and for taking the time to let us comment. It is always good to know how your stay went. We are delighted to see that you enjoyed your stay with us, especially the location which is perfect indeed to visit the city and the breakfast. We apologize for the inconvenience that you had in your room. Next time, do not hesitate to share it with reception in order to find a solution. Hope to see you again. Kind regards, Juliette

10/10 Excellent

james

Stayed 1 night in Apr 2023
Response from Front Office Team on May 10, 2023
Dear James, Thank you for choosing NH Grand Place Arenberg and for taking the time to rate us. We are delighted that you had a great stay in our hotel. We are hoping to see you again during your next trip in Bussels. Kind regards, Juliette

4/10 Poor

Luis Carlos

Stayed 1 night in Apr 2023
Response from Mishelle - Front Office. on Apr 23, 2023
Dear Luis Carlos,We would like to thank you for having the time to rate your recent stay at NH Grand Place Arenberg.We regret you were not satisfied overall during your stay. Therefore, we hope you will accept our most sincere apologies for any inconvenience caused. We kindly invite you next time to approach reception and inform the Front Office team about any issue you might have. We will be more than happy to assist you. Likewise, it will help us to better understand if you please let us know exactly what went wrong during your stay. It is really important for us to improve our facilities and make all the wishes and needs of the guests come true.We truly hope to have a second chance to welcome you again as our guest next time you have the opportunity to visit the lovely country of Brussels.Kind Regards,