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Reviews of New Hotel Charlemagne

4 out of 5
New Hotel Charlemagne
Boulevard Charlemagne 25-27, Brussels

Reviews

7.6

Good

Rating 10 - Excellent. 226 out of 1001 reviews" "
Rating 8 - Good. 447 out of 1001 reviews" "
Rating 6 - Okay. 220 out of 1001 reviews" "
Rating 4 - Poor. 76 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Norbert

Stayed 1 night in Dec 2023
Response from La direction on Dec 21, 2023
Nous sommes sincèrement désolés que votre séjour n'ait pas été à la hauteur de vos attentes. Bien cordialement

8/10 Good

KYRIAKOS

Stayed 1 night in Dec 2023
Response from La direction on Dec 21, 2023
Thank you. Best regards

8/10 Good

Isabelle

Stayed 1 night in Dec 2023
Response from La direction on Dec 14, 2023
Nous vous remercions, à bientôt

8/10 Good

Glen

Business traveler
Liked: Cleanliness, staff & service, room comfort
Ok and clean, dated rooms and very poor selection for breakfast.
Stayed 2 nights in Nov 2023
Response from La direction on Nov 22, 2023
Dear Glen, we take note of the problems encountered during your stay. We hope to see you soon. Kind regards

8/10 Good

Josiane

Stayed 1 night in Nov 2023
Response from La direction on Nov 15, 2023
Nous vous remercions, à bientôt

4/10 Poor

Cristiano

Stayed 1 night in Oct 2023
Response from La direction on Oct 19, 2023
We are deeply sorry that your experience was under your expectations. Best regards

6/10 Okay

Jessica

Stayed 3 nights in Sep 2023
Response from La direction on Oct 4, 2023
Nous sommes sincèrement désolés que votre séjour n'ait pas été à la hauteur de vos attentes. Bien cordialement

8/10 Good

Marie

Stayed 1 night in Sep 2023
Response from La direction on Sep 28, 2023
Nous vous remercions, à bientôt

6/10 Okay

ANTOINE

It's not a 4star hotel
Very disappointing 4star hotel. It looks like a cheap 3star hotel. No hote amenities (no shampoo, no hair conditioner, just liquid soap and that's it). AirCon was not working. Avoid !
Stayed 1 night in Sep 2023
Response from La direction on Sep 20, 2023
Dear Antoine, we are deeply sorry about the problems you mentioned in your review. We take note of everything in order to improve our services and quality. We hope to see you in best conditions. Kind regards

4/10 Poor

Eric

Business traveler
Liked: Staff & service
Disliked: Room comfort
No Air conditioning
Booked a City room, with air conditioning (32c outside on that week) but upon arrival was told it was only a regular room without air conditioning! Tried to sleep with window open but noises made it impossible for me to sleep, which was the point of the hotel!
Stayed 1 night in Jun 2023
Response from La direction on Jun 21, 2023
We are deeply sorry that your experience was under your expectations. We take note of the problems encountered during your stay in order to improve our services and quality. We hope to see you in best conditions. Kind regards

8/10 Good

Jieun

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from La direction on Jun 8, 2023
Thank you. Best regards

10/10 Excellent

Sandra

Stayed 3 nights in May 2023
Response from La direction on Jun 8, 2023
Nous vous remercions, à bientôt

6/10 Okay

Faiza

Stayed 2 nights in May 2023
Response from La direction on May 25, 2023
Nous sommes sincèrement désolés que votre séjour n'ait pas été à la hauteur de vos attentes. Bien cordialement

10/10 Excellent

Peder

Stayed 2 nights in May 2023
Response from La direction on May 17, 2023
Thank you. Best regards

10/10 Excellent

Zahra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from La direction on May 4, 2023
Nous vous remercions, à bientôt

10/10 Excellent

Paulo Vitor

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom hotel próximo a uma estação de metrô. Em 25 minutos andando é possível chegar no centro de Bruxelas. Garagem gratuita e coberta. Cama confortável e quarto relativamente espaçoso.
Stayed 4 nights in Apr 2023
Response from La direction on Apr 19, 2023
Thank you for your comment. We are really glad that you appreciate our hotel. See you soon !

8/10 Good

Anne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always happy to return
Stayed 4 nights in Mar 2023
Response from La direction on Apr 13, 2023
Thank you for your comment. We are really glad that you appreciate our hotel. See you soon !

10/10 Excellent

Nuno

Stayed 2 nights in Mar 2023
Response from La direction on Apr 13, 2023
Thank you. Best regards

10/10 Excellent

Alain

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from La direction on Mar 21, 2023
Nous vous remercions, à bientôt

8/10 Good

Dieudonne

Stayed 2 nights in Mar 2023
Response from La direction on Mar 16, 2023
Nous vous remercions, à bientôt

10/10 Excellent

Avi

Stayed 2 nights in Feb 2023
Response from La direction on Mar 8, 2023
Thank you. Best regards

8/10 Good

Juha

Stayed 1 night in Feb 2023
Response from La direction on Feb 21, 2023
Thank you. Best regards

2/10 Terrible

nadia

Stayed 3 nights in Feb 2023
Response from La direction on Feb 15, 2023
Nous sommes sincèrement désolés que votre séjour n'ait pas été à la hauteur de vos attentes. Bien cordialement

8/10 Good

Peder

Stayed 1 night in Jan 2023
Response from La direction on Feb 6, 2023
Thank you. Best regards

6/10 Okay

Herbert

Stayed 1 night in Jan 2023
Response from La direction on Feb 1, 2023
Nous sommes sincèrement désolés que votre séjour n'ait pas été à la hauteur de vos attentes. Bien cordialement

10/10 Excellent

Romel

Stayed 2 nights in Aug 2022
Response from La direction on Sep 21, 2022
Thank you. Best regards

10/10 Excellent

Bradley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very friendly staff.
Stayed 1 night in Jul 2022
Response from La direction on Aug 11, 2022
Thank you. See you soon !

8/10 Good

Wayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from La direction on Aug 11, 2022
Thank you. Best regards

2/10 Terrible

John

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Firstly at check in the receptionist called Denis never acknowledged me just took my passport without even hello or welcome. On the website I have booked a city room which clearly stated I had air-conditioning. When I got to the room alas there was no air-conditioning so when I went back down to reception I was told that I would have to pay €25 extra for air conditioning With matter of fact attitude. Unbelievable extortion
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So worth it!
It was more than I expected. Very comfortable bed. Even the baby cot was nice, comfortable and clean.
Stayed 1 night in Jul 2022
Response from La direction on Aug 11, 2022
Thank you for your comment. We are happy to know your stay was great among us. We'll be happy to welcome you for your next trip in Bruxelles. Best regards

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Really Love it 😊 very nice, very clean and smells fresh, cozy beautiful room and accessible to the city center and transportation.
Stayed 3 nights in Jun 2022
Response from La direction on Jun 30, 2022
Thank you for your comment. We are really glad that you appreciate our hotel. See you soon !

6/10 Okay

Jayant

Traveled with family and small children
Its like normal hotel,nothing special
Stayed 1 night in Jun 2022
Response from La direction on Jun 30, 2022
Thank you for your comment. We take into account your remarks to improve us. We hope to see you soon

6/10 Okay

Hector

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Unfortunately it seems that this property gives Cheaptickets clients the worst rooms they have. I got one thru you and one they Bioking.com. The difference was incredible! The cheapticket room had no working AC, was very hot, the TV guide did not match the program, etc. the room faced the street and therefore was very loud when opening the windows for air. The other room was a standard hotel room with AC and renovated bathroom. The check in process was very confusing as the staff was handling another guest at the same time. He made some mistakes and when I tried to point it out to him, he laughed. The next morning the check out when figured it out. The staff at the breakfast area was helpful and service oriented. The location of this property, next to the EU buildings, is the best asset
Stayed 1 night in Jun 2022
Response from La direction on Jun 30, 2022
Dear Hector, we are deeply sorry about the problems you mentioned in your review. We take note of everything in order to improve our services and quality. We hope to see you in best conditions. Kind regards

2/10 Terrible

Omar

Stayed 1 night in Jun 2022
Response from La direction on Jun 9, 2022
Nous sommes sincèrement désolés que votre séjour n'ait pas été à la hauteur de vos attentes. Bien cordialement

2/10 Terrible

Verified traveler

Stayed 5 nights in Feb 2020
Response from La direction on Feb 27, 2020
We are deeply sorry that your experience was under your expectations. Best regards

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Friendly staff , clean hotel & good location
Stayed 3 nights in Feb 2020
Response from La direction on Feb 20, 2020
Thank you for your comment that is our reward. See you soon !

10/10 Excellent

Jaafar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from La direction on Jan 20, 2020
Thank you. Best regards

6/10 Okay

Loredana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good experience
We’ve stayed one night at this hotel. The location is great, nice area close to the city centre (25 minutes walking). The room was clean and nice, underground parking free of charge. I do not know about breakfast as we did not have it at the hotel. The old gentleman receptionist is not friendly at all and I think he needs some customer service training. Other than that, it was a good experience.
Stayed 1 night in Dec 2019
Response from La direction on Feb 20, 2020
Thank you for your comment. We take into account your remarks to improve us. We hope to see you soon

2/10 Terrible

Erica, Phoenix

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
STAY SOMEWHERE ELSE. I booked this hotel stay in the summer during a heat wave. When we checked into the room it looked nothing like the photos. This was not a huge issue, but it was significantly more dated than expected and the room cleanliness was questionable. We noticed that there was not air conditioning in the room or a fan. Given the condition of the room and the temperature we went down stairs to ask to be moved. The front desk associate said that the hotel was fully booked so we could not be moved. At that point I asked to cancel my reservation with a refund for two of the three nights due to these circumstances (which would have been the charge had we never checked in). I felt this was fair given we spent 10 minutes in the room before we decided to book else where. We then spoke with the Sales Manager who offered us to move rooms. This was not helpful since we had already booked another room given the front desk associate said that they were full. The sales manager eventually agreed to refund one night of the three night stay, which I do not think was fair but the hotel was so uncomfortable I just wanted to leave. When I came home I contacted Orbitz regarding the refund and they were not able to agree with the hotel to issue the refund. Ultimately it was a horrible experience with the staff of the hotel who at this point literally have both lied to me, and with the quality of the hotel; which was also misleading. STAY SOMEWHERE ELSE. THIS PLACE IS HORRIBLE.
Stayed 3 nights in Jul 2019
Response from La direction on Feb 20, 2020
We are deeply sorry that your experience was under your expectations. We take note of the problems encountered during your stay in order to improve our services and quality. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Very good location two metro stations fromm the center of the city. Excellent breakfast
Stayed 1 night in Dec 2019
Response from La direction on Dec 27, 2019
Thank you for your comment. We are really happy to read that you appreciated your stay at the New Hotel Charlemagne. We hope to see you next time.

8/10 Good

Sam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
remote didn’t work inside the room apart from that everything was good
Stayed 1 night in Oct 2019
Response from La direction on Jan 8, 2020
Thank you for your comment. We take note about your remarks. See you soon !

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good choice!
This is a very nice and clean hotel and is close to many restaurants! The distance to the Grand Place is very walkable! If we had any complaint, it would be that breakfast was 18 Euro per person and it was honestly not worth that price. Other than that, the hotel was clean, cute, and in a good location. Would recommend!
Stayed 2 nights in Oct 2019
Response from La direction on Jan 8, 2020
Thank you for your comment. We are really happy to read that you appreciated your stay at the New Hotel Charlemagne. We hope to see you next time.

10/10 Excellent

floribert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brussels
had a great time
Stayed 3 nights in Oct 2019
Response from La direction on Jan 8, 2020
Thank you for your comment. We are really happy to read that you appreciated your stay at the New Hotel Charlemagne. We hope to see you next time.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from La direction on Nov 20, 2019
Thank you. See you soon !

4/10 Poor

Reema

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from La direction on Nov 20, 2019
We are deeply sorry that your experience was under your expectations. Best regards

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Not a 4* hotel
Dated room, some things updated but the hair dryer in bathroom is just too old. Using your mouth would be quicker for drying your hair. Heating wasn't working so at night it was quite cold. Dampness on ceiling in hallway in the room. Wifi wasn't working at all, neither in room or in lounge/reception area. Pleasant staff at reception. Definitely not a 4 * hotel
Stayed 3 nights in Sep 2019
Response from La direction on Jan 8, 2020
We are deeply sorry that your experience was under your expectations. We take note of the problems encountered during your stay in order to improve our services and quality. We hope to see you in best conditions. Kind regards

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This is a TWO star hotel. This is NOT a 4 star hotel. One member of staff on at all times!! What a joke. This place is a 1970s dilapidated 2 star kip. They should be shot. I’m suing them.
Stayed 2 nights in Sep 2019
Response from La direction on Jan 8, 2020
Thank you for your comment. We take into account your remarks to improve us. We hope to see you soon

6/10 Okay

jason, London

Traveled with group
Liked: Cleanliness
Disliked: Amenities
The Toilet seat was broken,The kettle I had to keep my finger on the switch to boil ,first night only given 1 coffee sachet when it was a twin so only had 1 cup second night given 2 sachet's I think a few more would be appreciated.Needs a little bit of maintenance as some paint work was peeling,Otherwise very good location .
Stayed 2 nights in Aug 2019
Response from Hans Rientjes, directeur on Oct 1, 2019
Dear Jason, thank you for your comment. We take note of the problems encountered during your stay, in order to improve our services and quality. We hope to see you in best conditions. Kind regards

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel but not advertised correctly. Very hot stay and in general it advertises air con. The city rooms do not have air con yet the club rooms do! Main reason for booking a hotel is that it has air con. Free parking also is available but only if space! This is in very small print! Another reason for booking yet we had to pay street parking daily at €13.50! Good room for a city break in terms of size, cleanliness and amenities. Nice beds/pillows. Easy for centre on metro and lots restaurants around. Perfect if not as falsely advertised as it was for parking and air con!
Stayed 4 nights in Aug 2019
Response from La direction on Jan 8, 2020
Thank you for your comment. We take note about your remarks. We'll be happy to welcome you for your next trip in Bruxelles. Best regards

6/10 Okay

Isabelle

Liked: Cleanliness, room comfort
Fine, but a tad tired
Stayed here for old times’ sake and it was perfectly fine, if a little tired round the edges. The shower was rather disastrous - more ended up on the floor than in the bath, so a lot of mopping was required. Parking is an asset.
Stayed 1 night in Aug 2019