Nice hotel in the heart of Brussels.
Posted Nov 7, 2016
The hotel is in a great location, and is in great shape. Our room was a family room and had plenty of space for two adults and two kids. However, housekeeping repeatedly kept leaving only two towels each day. I became a pain to have to call down everyday to get one towel for each occupant. They should know this going in.
The other issues is the breakfast area....THERE IS NO BLACK COFFEE!! I expect to have good coffee when staying at a Novotel. In this case they only had the machines that produce one cup at a time, and in this case only made Coffee Crema. I asked the staff for black coffee and they were perplexed. When leaving the hotel every morning I needed to find a place where I could get a decent coffee. Also, the selection at breakfast was pretty disappointing.