Convenient and very central. Basic but comfortable. Nice large family room size.
Breakfast expensive at 20 euros per head way too much for a family of 4. You can get a much cheaper breakfast locally.
Tea and coffee making facilities in paper cups and powdered milk ..horrible !! We requested cups and fresh milk but it quite a challenge to get them!
The room safe had the instructions ripped off so we requested a new set so we could use safe ..24 hrs later nothing then eventually received the wrong thing ( probably due to language barrier).
All in all we had a lovely 2 night stay in Brussels but as for the Novatel it was just OK !!
Comment from Hotel Management
Feb 28, 2017 by Mr Geert Goussaud, Front Office Manager, Hotel Management
Thank you for sharing your experience in our hotel.
We are sorry to read that some of our amenities and services didn't meet your expectations.
Please rest assured that the safe explanation will be put back immediately to avoid future occurrence.
This information helps us to increase the quality of our services in the future and we are gratefull for your contribution.
Hope to see you back soon!