Exterior

Reviews of Novotel Brussels off Grand'Place

4 out of 5
Novotel Brussels off Grand'Place
120 Rue Du Marche Aux Herbes, Brussels

Reviews

8.8

Excellent

Rating 10 - Excellent. 556 out of 1007 reviews" "
Rating 8 - Good. 337 out of 1007 reviews" "
Rating 6 - Okay. 74 out of 1007 reviews" "
Rating 4 - Poor. 25 out of 1007 reviews" "
Rating 2 - Terrible. 15 out of 1007 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is unbeatable, one block distance from the Central station and one block to the Grand Place. Surrounded by restaurants and stores. The room was very clean and lobby area is really nice.
Stayed 1 night in Mar 2024
Response from Jurgen Van der Haegen, General Manager on Mar 21, 2024
Dear Gloria,Thank you very much for this kind review of your stay.We're thrilled to hear that our prime location, just a short stroll from the Central station and the Grand Place, added value to your stay. It's wonderful to know the variety of dining and shopping options in our vicinity met your expectations. Our team takes great pride in maintaining a clean and welcoming environment, so your compliments on the room cleanliness and the lobby area are greatly appreciated.We look forward to the opportunity to welcome you back for another memorable stay. Warm regards,Jurgen Van der Haegen, General Manager

10/10 Excellent

Jennifer, Sugarloaf

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 2 nights in Feb 2024
Response from Jurgen Van der Haegen, General Manager on Mar 10, 2024
Dear Jennifer,Thanks for this kind review.We're delighted to hear you appreciated our prime location, which offers convenient access to Brussels' Grand-Place and central train station. It's wonderful to know that the cleanliness of our rooms and the overall condition of our hotel met your expectations, and we're equally pleased that you received excellent service from our team.It would be a pleasure to welcome you again. Best regards,Jurgen Van der Haegen, General Manager

4/10 Poor

Henry

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
BE AWARE EVERYBODY!!!! Got robbed just infront of the foyer and the entrance of the hotel. Got assaulted and my neck chain snatched and stolen by two undesirables. Be careful as there are many prowlers by the hotel. Staff and management of hotel showed very little empathy and very uncooperative to obtain cctv of robbery for the police. Official complaint to follow to the directors of the hotel, let's hope that they listen for the security and well being of clients staying at the hotel!!! Although reported, Police unhelpful and not interested as we were tourists. Another statistic of Brussels!!!
Stayed 5 nights in Feb 2024
Response from Jurgen Van der Haegen, General Manager on Mar 5, 2024
Dear Henry,Thank you for taking the time to review your stay.We are deeply concerned to hear about the incident that occurred outside our establishment and the distress it has caused you. Your safety and satisfaction are of utmost importance to us, and we regret that the response from our staff did not meet your expectations. We strive to provide a welcoming and secure environment, and we will reflect on your feedback to ensure we improve our support in such situations. Please know that, while we cannot control every event outside our hotel, we are committed to assisting our guests in any way we can within our premises.We hope you will consider staying with us again in the future. Best regards,Jurgen Van der Haegen, General Manager

8/10 Good

Christina

Traveled with family
Liked: Staff & service, property conditions & facilities
This hotel is in such an ideal location. I did expect a bit more high end touches for a Novotel, but it was a nice stay and I would recommend it.
Stayed 2 nights in Feb 2024
Response from Jurgen Van der Haegen, General Manager on Feb 25, 2024
Dear Christina,Thank you for sharing this lovely review.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to welcoming you back on a future visit.Kind regards,Jurgen Van der Haegen, General Manager

2/10 Terrible

TAKASHI

Stayed 1 night in Feb 2024

10/10 Excellent

Melinda, Edmonton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, felt so comfortable. Service at the hotel is brilliant as well. Loved everything about it.
Stayed 1 night in Feb 2024
Response from Jurgen Van der Haegen, General Manager on Feb 5, 2024
Dear Melinda,Thank you for sharing this positive review.We're thrilled to hear that the comfort and aesthetic of your room met your expectations and that our service made a positive impact on your stay. It's wonderful to know you enjoyed the extensive amenities we provide, a testament to our commitment to guest satisfaction.We look forward to welcoming you back. Best regards,Jurgen Van der Haegen, General Manager

10/10 Excellent

Mio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect. lots of restaurants,shops,landmarks around the hotel. The room is clean,facilities are great. It was a freezing day, but a hot bathtub made us warm.
Stayed 1 night in Jan 2024
Response from Jurgen Van der Haegen, General Manager on Jan 22, 2024
Dear Mio,Thank you for taking the time to review your stay.We're delighted to hear that our prime location enhanced your stay, surrounded by various dining options, shops, and landmarks. It's wonderful to know that the cleanliness and facilities of our hotel met your expectations. On those chilly days, our bathtubs indeed provide a comforting respite from the cold.We appreciate your positive feedback on our service and amenities, and we're glad to have contributed to a warm and welcoming stay.It would be a pleasure to welcome you back. Best wishes,Jurgen Van der Haegen, General Manager

10/10 Excellent

Melania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel I a great area
Stayed 2 nights in Jan 2024
Response from Jurgen Van der Haegen, General Manager on Jan 16, 2024
Dear Melania, thank you for taking the time to share your experience at our hotel.We're thrilled to hear that you found our hotel's location to be excellent and appreciated the cleanliness of your room. Our staff will be pleased to know that their service met your expectations. Moreover, it's delightful that the amenities added comfort to your stay. We continuously strive to provide our guests with a memorable experience, and your feedback is a testament to our team's efforts.We look forward to seeing you again. Best wishes,Jurgen Van der Haegen, General Manager

8/10 Good

Michael, Yorkton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a family room. The two kids beds were cot style but both kids found them comfortable.
Stayed 2 nights in Jan 2024
Response from Jurgen Van der Haegen, General Manager on Jan 6, 2024
Dear Michael,Thanks for this review about your experience.It's wonderful to hear that your family found the beds comfortable during your stay, our aim is to provide a restful night's sleep for all our guests. We are also delighted that our service met your expectations and appreciate your recognition of our dedicated staff. Our team strives to maintain the hotel's condition to the highest standard and we're grateful for your rating. While our room amenities are designed to enhance your stay, we are always open to suggestions for improvement and value your feedback.We look forward to having the opportunity to welcome you back in the future. Best wishes,Jurgen Van der Haegen, General Manager

10/10 Excellent

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Outstanding location within 5 minutes walk to Centraal station. The staff is amazing and always available to help! The luggage storage service after checking out is just the icing on the cake!
Stayed 1 night in Jan 2024
Response from Jurgen Van der Haegen, General Manager on Jan 5, 2024
Dear Mohamed, Thank you for your review.We're thrilled to hear that our prime location, just a short walk from Centraal station and the Grand-Place, greatly contributed to your enjoyable stay. It's also wonderful to know that our staff made a lasting impression with their dedication to service. We appreciate your kind words regarding the convenience of our luggage storage service, which we're glad to offer for a smoother travel experience.We hope to see you again soon for another enjoyable experience.Best wishes,Jurgen Van der Haegen, General Manager

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right in the heart of Brussels and very close to the train. Everything is walkable from here. Hotel was clean, room was ready on arrival and the included breakfast was good.
Stayed 1 night in Dec 2023
Response from Jurgen Van der Haegen, General Manager on Jan 4, 2024
Dear Brian,Thank you for sharing this review of your time at our hotel.We're delighted to hear that our prime location provided you with the convenience of exploring Brussels with ease, and that our efforts in maintaining cleanliness met your expectations. It's also gratifying to know that you enjoyed the breakfast offerings to start your day. Our team takes great pride in ensuring our guests have a comfortable and enjoyable stay, and we appreciate your recognition of their service.We look forward to welcoming you again. Best regards,Jurgen Van der Haegen, General Manager

8/10 Good

Leonidas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jurgen Van der Haegen, General Manager on Dec 31, 2023
Dear Leonidas,We thank you for this positive feedback.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to seeing you again in the future.Kind regards,Jurgen Van der Haegen, General Manager

2/10 Terrible

steve

Disliked: Cleanliness, staff & service, property conditions & facilities
Property staff is rude
Stayed 2 nights in Dec 2023
Response from Jurgen Van der Haegen, General Manager on Jan 23, 2024
Dear Steve,Thank you for sharing your review.We are sorry to hear that your experience did not meet your expectations. It is disappointing to hear that you found our team to be less than courteous, as we pride ourselves on our attentive staff and service which is often highlighted by our guests. We are committed to providing a welcoming and professional environment, and we will certainly look into your comments to ensure that our high standards are maintained. Regarding the condition of the hotel, we take pride in our recent renovations of the ground floor, which included updates to the bar, reception, and restaurant areas. We strive to offer a contemporary and modern atmosphere for all our guests.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Jurgen Van der Haegen, General Manager

6/10 Okay

Kirsty, Bridgwater

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Great location, easy access to train station and close enough to walk everywhere. Clean tidy rooms. Service from reception staff was nothing special. Stayed over Christmas and didn’t feel very welcomed. Good hotel if just needing a clean, quiet place to sleep
Stayed 5 nights in Dec 2023
Response from Jurgen Van der Haegen, General Manager on Dec 30, 2023
Dear Kirsty,Thanks for taking the time to review your stay at our hotel.We're delighted to hear that our prime location provided you with easy access to local attractions and that the cleanliness of our rooms met your expectations. We also appreciate your kind words about the tranquility of our hotel, which is indeed a priority for us.We regret to hear that our reception staff did not make you feel as welcomed as you should have, especially over the festive period. Hospitality is a cornerstone of our service, and we usually receive positive feedback about our team's friendliness and professionalism. Rest assured, we aim to create a warm and welcoming environment for all our guests.Additionally, we are always looking to provide top-notch amenities and it is important for us to know that there is room for improvement. We are proud of our recent renovations, which have modernized our ground floor, and we're constantly striving to enhance the overall guest experience.We look forward to welcoming you back in the future.Kind regards,Jurgen Van der Haegen, General Manager

10/10 Excellent

Roberto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jurgen Van der Haegen, General Manager on Dec 28, 2023
Dear Roberto,Thank you so much for your positive feedback following your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again in the future.Best wishes,Jurgen Van der Haegen, General Manager

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Return Visit was as Good as the First
We had a delightful stay. The location is excellent. The staff is very helpful and friendly. The breakfast is good. There is also a functional fitness room. The rooms are spacious and clean with nice towels and walk in shower. It is a good value. We stayed here before and would do so again if we return to Brussels.
Stayed 1 night in Dec 2023
Response from Jurgen Van der Haegen, General Manager on Dec 28, 2023
We're thrilled to hear that our prime location contributed positively to your stay, and it's gratifying to know that our staff's dedication to service met your expectations. Your appreciation for our breakfast selection and fitness facilities is also greatly valued. Furthermore, we take pride in the cleanliness and spaciousness of our rooms, as well as the amenities provided. While you mentioned the room being spacious, we understand that perceptions of space can be subjective, and wish to note that we offer a variety of room sizes to suit different needs.We look forward to welcoming you back on a future occasion. Best wishes,Jurgen Van der Haegen, General Manager

10/10 Excellent

Junina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jurgen Van der Haegen, General Manager on Dec 19, 2023
Cher Hôte,Merci d'avoir pris le temps de nous attribuer cette appréciation très positive.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Nous espérons avoir la joie de vous revoir très prochainement parmi nous !Jurgen Van der Haegen, General Manager

10/10 Excellent

Kerry

Stayed 4 nights in Dec 2023
Response from Jurgen Van der Haegen, General Manager on Dec 20, 2023
Dear Kerry,Thank you for your positive review, we appreciate it.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back.Best wishes,Jurgen Van der Haegen, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jurgen Van der Haegen, General Manager on Dec 19, 2023
Cher hôte,Merci pour ce retour positif.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Au plaisir de vous recevoir à nouveau,Jurgen Van der Haegen, General Manager

10/10 Excellent

Ximena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in the historic part of the city. Excellent breakfast, very friendly staff. Walking distance 3 minutes from Brussels Central train station.
Stayed 4 nights in Nov 2023
Response from Jurgen Van der Haegen, General Manager on Dec 5, 2023
Dear Ximena,Thank you for sharing your review.We're delighted that our central location, a mere 200 metres from the Grand-Place, added value to your stay. It's also wonderful to hear that our staff's commitment to service met your expectations. Our breakfast buffet, offering a wide selection of hot and cold items, seems to have started your day off right. Our team takes great pride in maintaining our facilities to the highest standard and ensuring every guest enjoys a clean and comfortable room.We look forward to welcoming you back. Best regards,Jurgen Van der Haegen, General Manager

10/10 Excellent

MIGUEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is exvellet. Overall, the hotel is in very good conditions, rooms are quite spacious, it was an excellent choice.
Stayed 2 nights in Nov 2023
Response from Jurgen Van der Haegen, General Manager on Dec 1, 2023
Dear Miguel,Thank you for this great review.We're delighted you found our location to be excellent, right in the heart of the city and mere steps from the Grand-Place, offering easy access to Brussels' attractions and public transport. It's great to hear that the spaciousness of our rooms contributed to an excellent stay; we strive to provide comfort and convenience to all our guests. We're also pleased that the overall condition of our hotel met your expectations, following our recent renovations of the ground floor to enhance our guest's experience.Thank you for acknowledging the service provided by our team; we take pride in our staff's dedication to ensuring a pleasant and memorable stay for our guests.It's wonderful to know that the amenities in your room added value to your stay, from the comfortable bedding to the in-room facilities that we meticulously maintain for our guests' convenience.We hope we have the pleasure of seeing you on many more occasions. Best regards,Jurgen Van der Haegen, General Manager

8/10 Good

Johan, Santa Clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to attractions and plenty of food options. Unfortunately, when I was there, one of the 2 elevators was not working, and that caused some wait every time.
Stayed 5 nights in Oct 2023
Response from Jurgen Van der Haegen, General Manager on Nov 30, 2023
Dear Johan,Thank you for taking the time to share your feedback.We're delighted to hear that our prime location offered you convenience to explore the city and enjoy the diverse culinary options nearby. We appreciate your patience regarding the elevator and understand that it may have caused some inconvenience. Our lift is indeed available as mentioned in our hotel's features, and we strive to maintain all facilities in working order for the comfort of our guests. It's great to know that the cleanliness of our rooms and the amenities provided met your expectations, contributing to a pleasant stay.We hope to have the pleasure of welcoming you back. Best regards,Jurgen Van der Haegen, General Manager

10/10 Excellent

Madeleidy, MIAMI

Stayed 7 nights in Nov 2023
Response from Jurgen Van der Haegen, General Manager on Dec 18, 2023
Beste Adele,Hartelijk bedankt voor deze mooie review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We kunnen niet wachten u opnieuw te mogen verwelkomen.Met vriendelijke groet,Jurgen Van der Haegen, General Manager

8/10 Good

CRAIG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Everywhere walkable. Staff very helpful. Only slight downside was breakfast where there were a LOT of empty selections and only a couple of staff to clean up and replenish. For the price, would have expected a full selection all the time
Stayed 2 nights in Nov 2023
Response from Jurgen Van der Haegen, General Manager on Nov 27, 2023
Dear Craig,Thank you for taking the time to review your stay.We're delighted to hear that our central location was convenient for your explorations around Brussels and that you found our staff to be very helpful. Regarding the breakfast experience, we continually strive to provide a wide array of choices for our guests, and we apologize for any inconvenience caused by the temporary shortage of selections. Our team is dedicated to ensuring a plentiful and varied buffet and will take your comments into consideration to improve the service. We appreciate your high ratings on room cleanliness, hotel condition, service, and room amenities, which reflect our commitment to providing an excellent stay for our guests.We hope to have the pleasure of welcoming you back in the future. Kind regards,Jurgen Van der Haegen, General Manager

10/10 Excellent

Maricelle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all beautiful tourists spot
Stayed 4 nights in Nov 2023
Response from Jurgen Van der Haegen, General Manager on Nov 12, 2023
Dear Maricel,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted to hear that you appreciated our prime location close to beautiful tourist spots and found our rooms to be clean with excellent amenities. Our team strives to provide top-notch service, and we're glad that you had a pleasant stay with us.We have taken note of your ratings on hotel condition and service, and we apologize if we did not meet your expectations in those areas. We continuously work on improving our facilities and services to ensure a comfortable and enjoyable stay for all our guests.It would be a pleasure to welcome you back. Best wishes,Jurgen Van der Haegen, General Manager

10/10 Excellent

Normalyn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to restaurants and shopping centers. Walking distance to the tour bus. Staff are very kind and attentive
Stayed 4 nights in Nov 2023
Response from Jurgen Van der Haegen, General Manager on Nov 7, 2023
Dear Norma,Thank you for sharing this lovely review.We are delighted to hear that you appreciated our prime location, close to restaurants, shopping centers, and the tour bus. Our hotel's proximity to the Grand-Place and other attractions makes it an ideal choice for guests who want to explore the city. It's wonderful to know that our staff's kindness and attentiveness made a positive impact on your stay, as we strive to provide excellent service to all our guests.We are also pleased that you found our rooms clean and well-equipped with amenities, ensuring a comfortable stay for you and your family.We look forward to welcoming you back for another excellent experience with us. Kind regards,Jurgen Van der Haegen, General Manager

10/10 Excellent

Gina

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Jurgen Van der Haegen, General Manager on Nov 8, 2023
Beste Gina,Bedankt voor deze mooie beoordeling.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Met vriendelijke groet,Jurgen Van der Haegen, General Manager

8/10 Good

Sonny

Traveled with family
Liked: Cleanliness, amenities
Good Hotel.
Stayed 4 nights in Nov 2023
Response from Jurgen Van der Haegen, General Manager on Nov 6, 2023
Dear Sonny,Thank you for taking the time to share your feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again in the future.Best regards,Jurgen Van der Haegen, General Manager

10/10 Excellent

SELCUK

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everywhere
Stayed 1 night in Nov 2023
Response from Jurgen Van der Haegen, General Manager on Nov 3, 2023
Dear Selcuk,Our sincerest thanks for this positive review of your stay at our hotel.We are delighted to hear that you appreciated our prime location, close to many attractions and that our hotel's cleanliness and service met your expectations. Our team strives to provide excellent service to all our guests, and it's great to know we succeeded in your case.However, we noticed that you were not completely satisfied with the room amenities. We would like to inform you that our Executive rooms and suites offer additional amenities such as a Nespresso coffee machine, Chromecast streaming system, bathrobes, and slippers. We hope that you will consider staying in one of these room types during your next visit for an enhanced experience.We look forward to welcoming you back for another memorable experience.Best wishes,Jurgen Van der Haegen, General Manager

10/10 Excellent

TAM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staffs !
Stayed 2 nights in Oct 2023
Response from Jurgen Van der Haegen, General Manager on Oct 16, 2023
Dear Tam,Thank you for your review.We are thrilled to hear that you appreciated our prime location and friendly staff. Our team strives to provide excellent service to all our guests, and it's wonderful to know that we met your expectations in this regard.Regarding the room amenities, we continuously work on improving our facilities and appreciate your feedback. We hope that our wide range of amenities and services made your stay comfortable and enjoyable.We look forward to welcoming you back in the future.Best wishes,Jurgen Van der Haegen, General Manager

10/10 Excellent

Kathy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jurgen Van der Haegen, General Manager on Oct 28, 2023
Beste Kathy,Hartelijk dank voor deze mooie beoordeling.Het doet ons plezier dat u genoten heeft van uw verblijf bij ons en dat de kamer naar wens was. Ook fijn dat u de goede service als pluspunt aanhaalt. Daar doen we het voor!Tot weerziens.Jurgen Van der Haegen, General Manager

10/10 Excellent

jastej Singh

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place right in the middle of the square
Stayed 1 night in Oct 2023
Response from Jurgen Van der Haegen, General Manager on Oct 7, 2023
Dear Singh, Thank you very much for this kind review of your recent stay.We are thrilled to know that you appreciated our prime location right in the middle of the square, as well as the cleanliness, hotel condition, service, and room amenities. Our team takes great pride in providing top-notch service and maintaining a clean and comfortable environment for our guests.Once again, thank you for your kind words and we hope to have the pleasure of welcoming you back in the future.We look forward to seeing you again in the future.Best regards,Jurgen Van der Haegen, General Manager

10/10 Excellent

Christy

Stayed 2 nights in Sep 2023
Response from Jurgen Van der Haegen, General Manager on Oct 24, 2023
Beste Christy,Dank u voor uw mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hopelijk zien we je snel nog eens!Jurgen Van der Haegen, General Manager

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great hotel within short walking distance to Brussels Central and Grand Place
Stayed 1 night in Sep 2023
Response from Jurgen Van der Haegen, General Manager on Oct 4, 2023
Dear John,Thank you for this positive feedback.We are delighted to hear that you appreciated our convenient location near Brussels Central and Grand Place. Our aim is to provide easy access to the vibrant city center and its attractions for our guests.We have taken note of your ratings regarding room cleanliness, hotel condition, service, and room amenities. We apologize if any aspect of your stay did not meet your expectations. Our team is committed to continuous improvement, and your feedback is valuable in helping us enhance our guests' experiences.We hope to have the occasion to welcome you back.Best wishes,Jurgen Van der Haegen, General Manager

10/10 Excellent

Navdeep

Liked: Cleanliness, staff & service, property conditions & facilities
It was really close to all the entertainment, food and shoping
Stayed 3 nights in Sep 2023
Response from Jurgen Van der Haegen, General Manager on Oct 2, 2023
Dear Guest,Thank you for reviewing your recent experience.We are delighted to hear that you appreciated our prime location, close to entertainment, dining, and shopping options. Our hotel's proximity to the Grand-Place and vibrant city center is indeed one of our top features.It is wonderful to know that you were satisfied with the cleanliness of your room, the condition of our hotel, and the service provided by our staff. We strive to maintain high standards in all aspects of our hotel to ensure a comfortable and enjoyable stay for our guests.We look forward to seeing you again in the future.Kind regards,Jurgen Van der Haegen, General Manager

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location is within walking distance from Brussels Central and very close to all the dining and aftractions near Grand Place
Stayed 3 nights in Sep 2023
Response from Jurgen Van der Haegen, General Manager on Oct 2, 2023
Dear John,Please accept our sincere thanks for this kind feedback.We are delighted to hear that you appreciated our prime location, just a short walk from Brussels Central and the bustling Grand Place. It's great to know that you found our proximity to various dining options and attractions convenient during your stay.We also appreciate your feedback on the room cleanliness and hotel condition. Our team works hard to maintain a high standard of service, and we are glad that you had a positive experience overall.We hope to welcome you back in the future.Best wishes,Jurgen Van der Haegen, General Manager

10/10 Excellent

Sakinah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front office staff were friendly and very helpful
Stayed 1 night in Sep 2023
Response from Jurgen Van der Haegen, General Manager on Oct 2, 2023
Dear Akina,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted to hear that you found our front office staff friendly and helpful. Our team takes pride in providing excellent service to our guests. We appreciate your positive feedback on the cleanliness of the room, hotel condition, and room amenities.We understand that there might be some aspects of your stay that did not meet your expectations. Please rest assured that we are continuously working on improving our services and facilities to ensure a comfortable and enjoyable stay for all our guests.We hope to see you again soon.Kind regards,Jurgen Van der Haegen, General Manager

10/10 Excellent

Jia-Yi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jurgen Van der Haegen, General Manager on Sep 28, 2023
Dear Guest, Thank you so much for this glowing review.It means a lot to know that you appreciated our high standards and comfortable rooms.We look forward to welcoming you back. Best wishes,Jurgen Van der Haegen, General Manager

10/10 Excellent

edna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location!
Stayed 3 nights in Sep 2023
Response from Jurgen Van der Haegen, General Manager on Oct 28, 2023
Dear Edna,Thank you for taking the time to share this feedback.We are thrilled to hear that you appreciated our prime location, as well as the cleanliness and service provided by our staff. We strive to offer a comfortable and enjoyable stay for all our guests.Regarding the room amenities, we understand that they may not have met your expectations. Our rooms are equipped with a variety of features to cater to different needs, and we encourage guests to reach out to our reception if they require any additional items or assistance. We appreciate your feedback and will take it into consideration for future improvements.Thank you again for your feedback. We hope to see you again in the future. Best wishes,Jurgen Van der Haegen, General Manager

8/10 Good

Deborah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location close to Central station and Grand Place. Rooms overlooking the square can be noisy.
Stayed 1 night in Sep 2023
Response from Jurgen Van der Haegen, General Manager on Sep 20, 2023
Dear Deborah, Thank you for reviewing your stay with us.We are delighted to hear that you appreciated our convenient location close to Central Station and the Grand Place. Our prime location indeed allows our guests to easily explore the vibrant city center and its attractions.We understand that you found the rooms overlooking the square to be noisy. Our rooms are soundproofed, but we acknowledge that some guests may still experience noise from the bustling surroundings. In the future, please feel free to request a room facing a different direction, and our team will do their best to accommodate your preferences.We hope to welcome you back in the future. All the best.Jurgen Van der Haegen, General Manager

10/10 Excellent

Gita

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and great rooms!
Stayed 4 nights in Sep 2023
Response from Jurgen Van der Haegen, General Manager on Sep 20, 2023
Dear Gita, Thank you so much for these kind comments about your stay.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.We look forward to seeing you again soon.All the best,Jurgen Van der Haegen, General Manager

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jurgen Van der Haegen, General Manager on Sep 11, 2023
Dear Arthur,Thank you for your positive review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We would love to have you back.All the best,Jurgen Van der Haegen, General Manager

4/10 Poor

Sandhya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Jurgen Van der Haegen, General Manager on Sep 9, 2023
Dear Sandhya,Thank you for taking the time to share your review.We are sorry that your recent stay at our hotel didn't meet all your expectations and regret any issues with your room and facilities; we ask that you inform us of any concerns immediately so we make take the appropriate actions or change you to another room. Your comfort is our priority and we are always eager to assist.We hope to have the opportunity of welcoming you for a more memorable stay in future.Kind regards,Jurgen Van der Haegen, General Manager

4/10 Poor

Yifeng

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location, clean room, ok for just stay one night.
Response from Jurgen Van der Haegen, General Manager on Sep 5, 2023
Dear Guest, Thanks for taking the time to share your experience at our hotel. It is great to hear that our location met your needs completely. We do carry out maintenance, whenever necessary to keep our facilities up to date, and have noted your comments for future improvements.We look forward to the pleasure of seeing you on a future occasion. Kind regards,Jurgen Van der Haegen, General Manager

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent location
Stayed 1 night in Aug 2023
Response from Jurgen Van der Haegen, General Manager on Sep 4, 2023
Dear Jorge,Thank you for such a positive review of your stay with us.We are delighted to hear that you appreciated our excellent location, which is indeed just a short walk from the iconic Grand-Place. It's great to know that our room amenities met your expectations and contributed to a comfortable stay.We also appreciate your feedback on the room cleanliness, hotel condition, and service. We continuously strive to maintain high standards in these areas, and your comments help us to improve further.We look forward to a return visit from you in the future.Best wishes,Jurgen Van der Haegen, General Manager

10/10 Excellent

TALHA ABDUL AZIZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good breakfast
Stayed 3 nights in Aug 2023
Response from Jurgen Van der Haegen, General Manager on Aug 29, 2023
Dear Talha Abdul,Please accept our sincere thanks for this kind feedback.We are delighted to hear that you appreciated our prime location and enjoyed our delicious breakfast offerings. Our hotel's proximity to the Grand-Place and various attractions makes it an ideal choice for travelers looking to explore the city.We look forward to welcoming you back on a future occasion. Best wishes,Jurgen Van der Haegen, General Manager

8/10 Good

Josephine

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Novotel Off Grand place was overall really good! Check-in was quick and easy and we were delighted that our room was ready when we got there before noon. We couldn’t have asked for a better location! The hotel was only a few minutes walk to all the restaurants and shops in town. One thing that could be better though is the air conditioning, which was really weak. The room could also use a few updates - such as replacing the carpet and painting the walls. Just a few tweaks would have made a huge difference!
Stayed 2 nights in Aug 2023
Response from Jurgen Van der Haegen, General Manager on Aug 29, 2023
Dear Josephine, Thanks for this review.We are delighted you enjoyed your experience and that our location was ideal for your needs.It is a pleasure to know that the service delivered by our team members exceeded your expectations.Please let us know of any concerns with the room temperature at the time; our team members are always on hand to assist with any adjustments that might have been needed.We aim to provide the perfect experience for our guests and your feedback is very helpful.The entire team hopes to have the pleasure of seeing you again on a future occasion. Kind regards,Jurgen Van der Haegen, General Manager

10/10 Excellent

Juhoi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jurgen Van der Haegen, General Manager on Aug 28, 2023
Dear Guest,We really appreciate your positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back. Best wishes,Jurgen Van der Haegen, General Manager

10/10 Excellent

Dinah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel … Location was perfect! Close to a lot of restaurants and places to see like Grand Place.
Stayed 5 nights in Aug 2023
Response from Jurgen Van der Haegen, General Manager on Aug 28, 2023
Dear Dinah,Thank you for sharing this lovely review.We are delighted to hear that you found our location perfect, being close to the Grand Place and many restaurants. Our hotel indeed enjoys a prime location in the heart of Brussels, making it convenient for our guests to explore the city.We appreciate your kind words about the cleanliness, hotel condition, service, and room amenities. Our team works hard to ensure our guests have a comfortable and enjoyable stay.We hope to see you again soon, Kind regards,Jurgen Van der Haegen, General Manager

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly convenient
Stayed 1 night in Aug 2023
Response from Manager on Aug 25, 2023
Dear William,Thank you for this great review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back in the future.Kind regards,Jurgen Van der Haegen, General Manager