We were deeply shocked
Posted Jul 12, 2016 on Hotels
Hello, I booked this hotel on April 29, 2016, for one night stay at Park Inn by Radisson Brussels Midi for June 15, 2016. I booked this hotel because it was close to the Station. We reached the hotel at 11:10 pm on June 15. We travelled from USA to Paris and then to Brussels. We were very tired. When we reached the Reception of the hotel, we were told that our room was given to somebody else. I heard the reception guy told the same thing to 5 or 6 people. We were very upset to hear that. I have never heard this kind of thing in my traveling life that my booked and paid room has been given to some other customers. I wondered how we can trust this hotel management! What is the purpose of booking a room/hotel in advance? And this is happening in Brussels, in a hotel like Radisson? I got stunned. However, they took us and other earlier-booked-waiting gusts to another hotel for our stay, and there we were waiting more than one hour for an inefficient reception guy to figure out whether we would get a room there or not. The guy was not taking this matter seriously at all. Finally, it was 1:00 am in the morning when we got a room. It was a two-room suite. We hardly could sleep that night because of delayed wakefulness, tiredness and unhappy tensed situation. A two-room suite did not matter to us. We needed a room in Park Inn by Radisson Brussels Midi that was booked on April 29. Unfortunately, the Park Inn by Radisson Brussels Midi broke our trust and damaged their reputation.
Comment from Hotel Management
Jul 18, 2016 by Corporate customer care, Hotel Management
Thank you for taking the time to write your review. We apologize for the disappointing service you received and the dissatisfying experience you had when checking into the hotel. We appreciate you bringing this matter to our attention and have shared your comments with hotel management to continually improve our guest experience.