Decent option, but missing on a few key points
Posted Aug 8, 2016
We arrived at the hotel and began the check in process. I had reserved a family room, which was indicated to mean that we would have a large bed as well as a convertible sofa bed. Check in went smoothly until, upon being handed my key, I asked the staff to confirm that there was in fact a bed plus a sofa bed in the room. "No, because you are only two people" was the reply. I argued that I had reserved the family room and that was what was on my reservation receipt. I was told that because we were two people on the reservation, they automatically assume that you only need one bed. This kind of thinking is very strange to me - obviously, I reserved the family room for a specific reason, and that's what I expect to receive since that is what I paid for!
After some back and forth, finally made it into the correct room. The room was in good condition and overall fine for a short stay. Unfortunately, there was only a heavy blanket and one pillow provided for the sofa bed (no sheet to cover the mattress, etc.). In addition, note that the parking fee for the hotel is 12 Euros per night.
All in all, it is okay to stay here for a night or two, but make sure you bring a copy of your reservation and be prepared to argue.