Ratings based on 92 Verified Reviews

3.7 out of 5
82% of guests recommend
4.4 Room cleanliness
3.7 Service & staff
3.7 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from cd juarez

Very cool different hotel

Posted May 15, 2017
Pros: Near form airport, free shuttle service, nice hotel.
Cons: nothing
Location: near to airport
Very cool different hotel, the moment you walk in into the reception-bar area you will say wow! We stayed only for one night to catch a flight next morning which this hotel was pretty convenient because its near to the airport and they have free shuttle service (both ways). Room was nice, modern and clean. Very recommendable, very affordable.
2 out of 5
by A verified traveler from Vancouver

Not reliable.

Posted Apr 13, 2017
Room was nothing like the photo. I had two single beds instead of a queen/double bed. Even though I arrived early, the shuttle never arrived, so me and other travellers ended up missing our flights.
Comment from Hotel Management
May 2, 2017 by K. Law, Hotel Management
Dear John, Thank you very much for sharing your experience with us, so we can constantly improve our services. We are very sorry to have learned that you have not received the treatment and service you had expected from us. The pictures on the website indicate the design of our rooms. Upon availability, we are able to provide our guests the desired room type. Furthermore we will have a closer look with the driver of the shuttle to leave on the exact time as indicated. We truly hope that we can welcome you back in our hotel in the near future and assure you of our best attention to your comfort and pleasure. Kind regards, K. Law Operations Manager
2 out of 5
by A verified traveler from boston, MA

Bad hotel, terrible location

Posted Mar 7, 2017
Shuttle service doesn't work between 9 - 6:20 & after 10:40. They use the one from the Holiday Inn. Round trip taxis from/to airport: €35. Tiny room. Literally, had to walk sideways in parts of it. Loud lobby music past midnight.
Comment from Hotel Management
Apr 12, 2017 by K. Law, Hotel Management
Dear Bill, Thank you for taking the time to share your experience of your stay with us. Although our rooms are not the biggest, they were carefully designed in 2015 to optimize guest’s comfort and to give them a contemporary design. This also reflex in the whole hotel where we try to give a relaxing atmosphere. Our airport shuttle schedule has slightly been changed from today on. The frequency of the use of the shuttle is concentrated during the morning and evening. This explains why we have opt for not having a 24/7 shuttle. Our hotel shares indeed the shuttle with other hotels mentioning clearly each hotel on the bus. We truly hope that we can welcome you back in our hotel in the near future. Kind regards, K. Law Operations Manager
4 out of 5
by A verified traveler from New York, NY

Close to the airport but 20 minutes from Brussels

Posted Feb 23, 2017 on CheapTickets
The hotel is very modern, you check in at the bar. While I was standing at the bar I was approached by men before I could even finish checking in. I was happy I had my friend with me otherwise I would've been nervous bc they flocked over. Obviously this isn't the hotels fault. The overall appearance was very clean and the bed was comfortable. It's a good place to stay the night before you leave as the airport is a quick shuttle bus ride away. If you're looking to be near the center of Brussels I would say pick a different hotel. The vibe is young and chill.
3 out of 5
by A verified traveler

Practical but not that great

Posted Feb 11, 2017 on Hotels
People were not very service oriented. Place is difficult to reach with public transformation. Lady looked very suspicious to everyone who came eat the breakfast buffet which I paid for, like a police of food.
Comment from Hotel Management
Apr 12, 2017 by Afrodite, Hotel Management
Dear guest, Thank you for sharing your feedback with us regarding your stay in our hotel. We are very sorry to have learned that you have not received the treatment and service you had expected from us. Your comment about our staff has been shared with our team and the necessary instructions have been given to them to approach our guests more service oriented. We hope we can welcome you back in our hotel in the near future and assure you of our best attention to your comfort and pleasure. Kind regards, K. Law Operations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

Good for couple or single traveller

Posted Feb 8, 2017
Pros: Close to the airport
Was not sure if this was in fact a hotel, check in at the bar, rooms very small.
Comment from Hotel Management
Mar 17, 2017 by K. Law, Hotel Management
Dear Mike, Thank you for taking the time to share your experience of your stay with us in pentahotel Brussels Airport. Although our rooms are not the biggest they were carefully designed in 2015 to optimize guest’s comfort and to give them a contemporary design. This also reflex in the whole hotel where we try to give a relaxing atmosphere. We hope to welcome you again in the near future. Kind regards, K. Law Guest Service Manager
4 out of 5
by A verified traveler

Posted Dec 1, 2016 on Hotels
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for this nice score! We hope to welcome you back again with us really soon! Kind regards, A. Zaczagkis - Sales Manager
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 30, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from brussels

Nice short stay

Posted Nov 8, 2016
Pros: Airport shuttle starts at 5:10am Comfortable Nice decor
Cons: The bathroom door being a slide door cannot be completely shut. The cushion has hair on it
Comment from Hotel Management
Nov 15, 2016 by A. Zaczagkis, Hotel Management
Dear Elle, Thanks for taking the time to let us know that you enjoyed your stay at pentahotel Brussels Airport. We would like to apologize for the hair on the cushion. We hope to see you very soon with us again! Kind regards, A. Zaczagkis - Sales Manager.
3 out of 5
by A verified traveler

Small rooms and noisy.

Posted Oct 25, 2016 on Hotels
I'm a bit disappointed by my recent stay with Penta Hotel. Last month I stayed at their other property in the city center and really enjoyed it, so I thought I'd be in safe hands when I saw their property near the airport. However, on check in, I was given a TINY room with a single twin bed located next to a busy corridor and next to the lift. After checking that my reservation was in fact for a queen / two twins room, I returned to reception and asked to be moved. No apology was made for this error. It seemed that the decision was taken on purpose by reception when they saw I was traveling on my own. I was moved into another room on a higher floor. Although this did have two twin beds, the room was VERY small and I think it would be difficult for more than one person to stay there, particularly with luggage. There was no place to put suitcases and still be able to access the beds easily. Keep this in mind if you are two people and coming from / going to the airport! Apart from this, the room was okay. The walls are quite thin so you can hear people next to you and the planes flying overhead. The only benefit of this hotel was the free and timely shuttle to the airport. There are many other hotel options nearby with this same service, so I would recommend that you go with another property.
Comment from Hotel Management
Nov 3, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback regarding your recent visit at our hotel. We apologize that your recent stay did not meet your expectations. Although our rooms are not the biggest they were carefully designed in 2015 to optimize guest’s comfort and to give them a contemporary design. We do hope to see you again with us. Best regards, A. Zaczagkis - Sales Manager.