Ratings based on 75 Verified Reviews

3.9 out of 5
93% of guests recommend
4.4 Room cleanliness
3.8 Service & staff
3.8 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

Good for couple or single traveller

Posted Feb 8, 2017
Pros: Close to the airport
Was not sure if this was in fact a hotel, check in at the bar, rooms very small.
4 out of 5
Recommended
for Everyone
by A verified traveler from brussels

Nice short stay

Posted Nov 8, 2016
Pros: Airport shuttle starts at 5:10am Comfortable Nice decor
Cons: The bathroom door being a slide door cannot be completely shut. The cushion has hair on it
Comment from Hotel Management
Nov 15, 2016 by A. Zaczagkis, Hotel Management
Dear Elle, Thanks for taking the time to let us know that you enjoyed your stay at pentahotel Brussels Airport. We would like to apologize for the hair on the cushion. We hope to see you very soon with us again! Kind regards, A. Zaczagkis - Sales Manager.
3 out of 5
by A verified traveler

Small rooms and noisy.

Posted Oct 25, 2016 on Hotels
I'm a bit disappointed by my recent stay with Penta Hotel. Last month I stayed at their other property in the city center and really enjoyed it, so I thought I'd be in safe hands when I saw their property near the airport. However, on check in, I was given a TINY room with a single twin bed located next to a busy corridor and next to the lift. After checking that my reservation was in fact for a queen / two twins room, I returned to reception and asked to be moved. No apology was made for this error. It seemed that the decision was taken on purpose by reception when they saw I was traveling on my own. I was moved into another room on a higher floor. Although this did have two twin beds, the room was VERY small and I think it would be difficult for more than one person to stay there, particularly with luggage. There was no place to put suitcases and still be able to access the beds easily. Keep this in mind if you are two people and coming from / going to the airport! Apart from this, the room was okay. The walls are quite thin so you can hear people next to you and the planes flying overhead. The only benefit of this hotel was the free and timely shuttle to the airport. There are many other hotel options nearby with this same service, so I would recommend that you go with another property.
Comment from Hotel Management
Nov 3, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback regarding your recent visit at our hotel. We apologize that your recent stay did not meet your expectations. Although our rooms are not the biggest they were carefully designed in 2015 to optimize guest’s comfort and to give them a contemporary design. We do hope to see you again with us. Best regards, A. Zaczagkis - Sales Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nova Scotia

Cool Boutique Hotel, great location, very clean!

Posted Oct 17, 2016 on Orbitz
Pros: Great environment, great music, clean room.
Cons: IMO the breakfast price is too expensive.
This hotel is close to the airport, and has a free airport shuttle. With this in mind, check on the website, the shuttle doesn't run all the time. When we walked in, they had wonderful lounge music playing, you could see people sitting having drinks in the restaurant area, and people were playing pool. We were quickly checked in, and had a wonderful room. This is a clean, newly decorated hotel. We also had free movies in our room and free wifi in this hotel! The restaurant, had amazing food! We ate there both nights of our stay. Prices are reasonable, and the food was delicious. Personally, the breakfast at 18 euros each was too steep for me to pay for. The hotel is within walking distance to the train, which for approximately 4 euros per person return was a great benefit. I would highly recommend this hotel!
Comment from Hotel Management
Oct 21, 2016 by A. Zaczagkis, Hotel Management
Dear Michelle, Thank you so much for your very positive review , we are delighted to hear you had a great stay with us and hope to see you soon. Kind regards, A. Zaczagkis - Sales Manager.
4 out of 5
by A verified traveler

Great for making early-morning airport connections

Posted Sep 19, 2016 on Hotels
Just what we needed
3 out of 5
Recommended
for Everyone
by A verified traveler from Montréal, QC

Very decent choice for 1 night near the airport

Posted Sep 13, 2016
What an agreable surprise! We were looking for a hotel to spend just one night near the airport before an early flight. The pentahotel was perfect. The room was a bit tight, but very modern. The lounge was very inviting.
Comment from Hotel Management
Sep 15, 2016 by A. Zaczagkis, Hotel Management
Dear Vincent, Thank you for the kind words following your stay with us here in Brussels Airport. I am pleased that you enjoyed your experience of pentahotel, it certainly is an exciting chain of hotels! I hope that we will see you back with us very soon. Kind regards, A. Zaczagkis - Sales Manager.
1 out of 5
by A verified traveler from NAIROBI, KE

Situated close to Airport and not in the city

Posted Sep 12, 2016
Taxi is damn expensive to move around because of the hotel being almost outskirts of the city. Breakfast is good in the hotel. No lunch or dinner can be your favorite. Drinks also too much expensive.
Comment from Hotel Management
Sep 15, 2016 by A. Zaczagkis, Hotel Management
Dear Giri Babu, Thank you for feedback following your stay with us at pentahotel Brussels Airport. I am sorry that your visit didn’t quite meet the expectations that we would have both had. Kind regards, A. Zaczagkis - Sales Manager.
4 out of 5
by A verified traveler from Mapleton, UT

I would return

Posted Sep 2, 2016 on Hotels
Nice hotel, helpful staff, great breakfast, very good fitness center with legit weight machines and dumbbells. Location is pretty close to airport but not much else besides businesses. Room was okay but small. Interior of the hotel is swanky industrial style.
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Dear, Thank you for the kind words following your stay with us here in Brussels Airport. I am pleased that you enjoyed your experience of pentahotels, it certainly is an exciting chain of hotels! I hope that we will see you back with us very soon. Kind regards, A. Zaczagkis - Sales Manager.
3 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

service is everything, everything this lacked

Posted Aug 30, 2016
Pros: rooms (apart from single bed) and layout/design. the food was great too (once i got served)!
Cons: service, staffing levels.
Location: located near the airport. not much to do in the area, but most people who stay there are there for the airport i presume.
it was not a good start, only one person handling the bar/check-in area. he assured us that another person was on their way, but when he arrived finally he went to the office and didn't appear for quite some time. i waited 45 minutes to order my food and the chef had to come out to assist at the bar - which he did not know what he was doing... responsible service of alcohol anybody...? once i checked in, the room was great. not overly big, but who cares. i requested a queen bed, but got 2 singles which was disappointing, but again i was not concerned and did not bother requesting a change after my issues at check in. my room was located near the bar area and a group of gentlemen stayed up quite late and were making a considerable amount of noise which i could hear in my room. normally i wouldn't mind, but i had a 6am flight the next morning, so some quiet would have been nice. overall the hotel was amazing in design and look. just unfortunate that it was running how it was. with some better management, it could be an amazing place to stay at and eat/drink at. the food was actually really good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Airport Hotel

Posted Aug 18, 2016
We needed a hotel near the airport and this met the bill.