Ratings based on 45 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
94% of guests recommend
4.5 Room cleanliness
3.7 Service & staff
3.7 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Airport Hotel

Posted Aug 18, 2016
We needed a hotel near the airport and this met the bill.
4 out of 5
by A verified traveler from FFM

Ein Güte Hotel für Geschäftsreisen

Posted Jul 19, 2016
Pros: Es hat stil und ist einzigartig.
Cons: Schalldämmung in den Zimmern.
Location: 5 Minuten zur Fuß von Diegem Bahnhof, nicht weit vom Flughafen. Es gibt nicht viel in der Nähe, aber mit dem Bahn kommt man einfach in Brüssel.
In diesem Hotel ist alles sehr modern, mit komfortablen Zimmern, einem netten Bar und einem kompletten Frühstück. Das einzige Problem ist Fluglärm - dieses Hotel liegt fast am Ende der Startbahn von Brüssel Flughafen, wo Flüge starten um 6 Uhr morgens oder früher. Die Zimmern sind nicht schalldicht.
Comment from Hotel Management
Jul 21, 2016 by Kristof, Hotel Management
Thank you for the great comment. Hope to see you soon again!
2 out of 5
by A verified traveler from Toronto, Canada

Airport Hotel, Brussels

Posted Jul 17, 2016
Pros: Location & price.
Cons: All things to do with food. Communication.
This is a nice hotel. Smallish rooms are clean and well appointed. A little trendy and dark interior, lots of wood and leather, but with very good outdoor spaces. Staff did not mention airport shuttle stops at gate, not front door, and at dinner - 7:00 PM - all was closed except for the option of 1 of 3 pizzas. I think the kitchen closes at 6:00 PM, too early for me. I went for breakfast at 6:30 AM only to be told no hot foods were available - only cold. There are too many small things wrong to go again, I would choose another hotel next time.
Comment from Hotel Management
Jul 23, 2016 by Kristof, Hotel Management
Dear Maureen, Thank you for your feedback. Great to read that you loved our design. I truly apologize for the communication errors that occurred during your stay. We indeed have a free shuttle from-and-to the airport that stops at the dedicated penta bus stop at our parking entrance. This should have been communicated more clearly. Our hotel normally provides extensive dining possibility from 11am to 10:30 pm and smaller variety 24 hours a day. Due to the extreme low occupancy, the day of your stay, only the smaller choice range was offered. However, even then, the choice is plentiful and not limited to pizza's. I apologize for this, as this may not have happened. Thanks to your comment, we will inform all employees to communicate this more clearly. I sincerely hope that you give us the chance to make wrongs right again. Best regards, Kristof Lemmens / General Manager
4 out of 5
by A verified traveler from San Diego, CA

OK Place for one night

Posted Jul 16, 2016
Pros: Complimentary transportation to the Brussels Airport
Cons: Better maintenance on their room air conditionaires!
The staff was friendly and the meal choice adequate. However the room was small and the air conditionaire was hardly working and the room was too warm for an enjoyable rest.
Comment from Hotel Management
Jul 21, 2016 by Kristof, Hotel Management
Dear Dan, Thank you for your lovely comments about our property. During your stay we indeed had an airco failure. I can assure you that this has been repaired and we are cool again....cool like our guests. Hope to see you back soon!
5 out of 5
by A verified traveler from texas, usa

AMAZINGLY FRIENDLY STAFF

Posted Apr 11, 2016
we were stcuk in Brussles for 5 extra days after the terrorist attack. we wanted to go home so bad but our flights kept getting cancelled. we finally got a flight out of Paris and the staff at Pentahotel went way out of their way to get us a ride to Paris and make the time spent at the hotel the best it could be. the room was great, the food fantastic and like i said, there are no better people that those at Pentahotel, from the desk clerk to the door man to the maid.....beautifly kind souls and ill remeber their kindness always
Comment from Hotel Management
Jul 21, 2016 by Kristof, Hotel Management
Hi, Thank you for your great comment about the helpfulness of our team onsite. We helped you, but you also helped us by showing your appreciation about our services during these difficult times. Hope to see you again in better times.
4 out of 5
by A verified traveler from Paris

Cozy and Cool hotel

Posted Mar 5, 2016
Pros: The pool table, the gym, the overall decoration, the music, the bathroom amenities.
Cons: The room service variety, internet.
Loved the pool table where I was able to hang out with my colleagues after work. The gym was great too! The decoration is really nice and the "ambiance" is very cozy and fun. Really appreciated the help of the front desk at night (too bad I didn't catch his name), who explained very well how to go to the train station. The room was a bit small, there was no place to put with my luggage. The free wifi was logging me off every now and then so I had to log back in each time. The bathroom amenities were fun.
Comment from Hotel Management
Mar 10, 2016 by A. Zaczagkis, Hotel Management
Dear Guest, Thank you very much for your nice feedback. I am happy to hear that you really enjoyed our lounge and ambiance. I apologize for the internet issues and hope to see you soon again ! Kind regards, A. Zaczagkis - Sales Manager
5 out of 5
by meriem from Paris

Rien à dire !

Posted Feb 22, 2016 on Hotels
C’était parfait !!! Le personnel était très accueillant !
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 15, 2016 on Hotels
4 out of 5
by Ferdinand V.

Aangenaam, gemoedelijk.

Posted Feb 8, 2016 on Ebookers
Rustig gelegen in een industrie/hotelzone en dicht bij a-weg. Vrij kleine kamers maar voorzien van alle comfort. Openbaar vervoer in onmiddellijke omgeving. Aangename huiselijke sfeer en vriendelijk en behulpzaam personeel.
4 out of 5
by A verified traveler from malaysia

Funky hotel

Posted Feb 5, 2016
Pros: The atmosphere.
Cons: Free WIFI @ 256kbs is NOT free, it is VERY expensive. If WIFI is going to be offered as free then make it valued, make it damn fast.
Location: Not really much to do around the hotel.
A little out of the way, but well worth the 'trip' once you arrive. Warm welcome, nice buzz in reception - which is at the Ne of the bar. Big room, comfy bed, pity I had no time to enjoy the free movies.