Very disappointed with this hotel, I do not recommend it to anyone. The Progress hotel is very expensive compared to other nearby options and, the description of services does not match the website. The Hotels.com website indicated they had an airport shuttle. At check-in, I was informed that means they will call a taxi for you. False advertising! I was sure I had included breakfast in my booking. At check-in, I was advised it was not included. I purchased the 15 euro (each) breakfast buffet only to be very disappointed in the variety, selection and quality of the food. The eggs were runny and cold with few other options. I chose a hotel with air conditioning as was indicated in this booking. Upon arrival, the room temperature was 79F (26C). We ran the A/C from 4:00PM UNTIL 7:00AM the next morning on high and never got the temperature below 72F (22C). The bed mattress was very poor quality as were the pillows. The TV had been disconnected and didn’t function. The neighborhood is a little seedy. However, the front door and overall hotel security was very good. I typically book 4 star hotels and the Progress hotel did not come close to any 4 star hotel I have ever stayed in in Europe. Once again, very disappointing and I do not recommend this hotel as an option in Brussels.