Reception

Reviews of Pullman Brussels Centre Midi

4 out of 5
Pullman Brussels Centre Midi
Place Victor Horta 1, Brussels

Reviews

9.0

Wonderful

Rating 10 - Excellent. 595 out of 1000 reviews" "
Rating 8 - Good. 307 out of 1000 reviews" "
Rating 6 - Okay. 61 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Winnie

Traveled with family
Liked: Cleanliness, property conditions & facilities
The property located at the station hub which is very convenient to go by train or bus. But the restaurants around were limited. Rooms are clean and spacious enough.
Stayed 3 nights in Mar 2024

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Vladislav

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Misleading advertising, state hotel has an AC, but never explained its a seasonal, no ventilation at all, you cant open windows, our room was 86F° or 30C°, and no air circulation, on a 3rd day of our stay they gave us another room, it was more hot, 3rd room was a slightly better, not to big difference, no AC no ventilation, no air circulation, they promised us a fan, but brought a hitter....very funny, couple days later we got a very small fan, which one you can feel only sitting next to that, at the end they gave us 30 euro discount for inconvenience, what a jog...never again, would not recommend to stay there
Stayed 8 nights in Apr 2024

4/10 Poor

Clifford

Traveled with group
Liked proximity to train station. Too many homeless on the property panhandling. Major lack of support with a heat issue in our room. Front desk would not ask a maintanence call to at least get the room fan working. Any air movement would have been an improvement.
Stayed 2 nights in Apr 2024

10/10 Excellent

Li Wei

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Hotel!

6/10 Okay

Egbe Agbor, Brussels

Nothing stands out
Stayed 2 nights in Mar 2024

10/10 Excellent

Zack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really warm in the room but other than that it was terrific!
Stayed 3 nights in Feb 2024

6/10 Okay

Robyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Mathilde, Guest Relations Agent on Feb 12, 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Mathilde, Guest Relations Agent on Feb 12, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Noah, Lewisville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mathilde, Guest Relations Agent on Feb 12, 2024
Cher Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

6/10 Okay

Katrina

Traveled with group
Liked: Cleanliness
Nice spacious rooms. The room we were in can’t pick up the wifi signal very well even our data signal. The a/c seems not to be working. Very convenient to train and metro station
Stayed 2 nights in Dec 2023
Response from Mathilde, Guest Relations Agent on Feb 16, 2024
Dear Mrs,We really appreciate your feedback.We're glad to hear you appreciated the spaciousness of our rooms and our hotel's prime location for train and metro connectivity. Our guests often highlight the convenience of being just a 30-second walk from the Eurostar Terminal. Regarding the wifi signal, our team is continually working to ensure complete coverage throughout the hotel, and we offer our apologies if connectivity did not meet your expectations. Although our rooms are equipped with individual air conditioning controls, we regret to hear about your difficulties with the a/c unit. Our maintenance team is always on hand to address such issues promptly to ensure our guests' comfort regardless of the season.We hope to welcome you back.Best wishes,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Very comfortable room. Hotel really handy for Eurostar Great amenities in the room
Stayed 1 night in Jan 2024
Response from Mathilde, Guest Relations Agent on Feb 15, 2024
Dear Guest,Thank you for your comment !We're thrilled to hear that you had a comfortable stay with us! Providing welcoming rooms and quality amenities to make our guests feel at home is always our priority. We're also delighted that our convenient location near the Eurostar added to the enjoyment of your stay. Thank you for taking the time to share your positive experience. We look forward to welcoming you again on your next trip!

8/10 Good

Geoffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a quick stay on/off the train. Staff were all very helpful and friendly
Stayed 1 night in Dec 2023
Response from Mathilde, Guest Relations Agent on Jan 3, 2024
Dear Mr,Kindly thanking you for taking the time to provide us with your kind and elaborate feedback.We highly appreciate your positive comments and I am pleased that your expectations were met or perhaps even exceeded. Your feedback on the hotel's comfort and the convenience of our strategic location exactly embodies that what we would like our guests to experience when staying with us and I thank you for highlighting this in your review.Thank you again for communicating your experience to us and we hope to welcome you back soon.Yours sincerely,

10/10 Excellent

Ming Thiap

Stayed 1 night in Dec 2023
Response from Mathilde, Guest Relations Agent on Jan 3, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mathilde, Guest Relations Agent on Jan 3, 2024
Dear Guest,Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent hotel. The view was fabulous. Easy connection to the metro. We did have issues getting the room temperature just right. It was too hot and the windows don’t open.
Stayed 1 night in Dec 2023
Response from Mathilde, Guest Relations Agent on Jan 3, 2024
Dear valued guest,Thank you for taking the time to share your feedback about your recent stay at our hotel : We are delighted to hear that you found our hotel excellent and enjoyed the fabulous view, as well as the convenient connection to the metro.We sincerely apologize for the inconvenience you experienced with the room temperature. Your comfort is our top priority, and we regret that we fell short in providing the ideal conditions for your stay. We have taken note of your concerns, and we assure you that we will address these issues promptly to ensure a more comfortable experience for our future guests.Thank you once again for choosing our hotel, and we look forward to the chance of hosting you again.Warm regards,

4/10 Poor

Janice

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Mathilde, Guest Relations Agent on Jan 3, 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made my birthday special! Thanks to all the staff especially the manager. Only negative is breakfast could be better
Stayed 3 nights in Dec 2023
Response from Mathilde, Guest Relations Agent on Jan 3, 2024
Dear Madam,Thank you so much for choosing to celebrate your birthday with us at our hotel! We're thrilled to hear that our staff, especially the manager, could contribute to making your special day memorable.We appreciate your feedback regarding the breakfast, and we apologize for any inconvenience. Your comments are valuable to us, and we will certainly take them into consideration as we strive to enhance our services.We hope to have the pleasure of hosting you again in the future, and please feel free to share any additional thoughts or suggestions. Wishing you a wonderful year ahead!Best regards,

6/10 Okay

Simrat

Stayed 3 nights in Dec 2023
Response from Mathilde, Guest Relations Agent on Feb 12, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Gurkiran

Stayed 3 nights in Dec 2023
Response from Mathilde, Guest Relations Agent on Jan 3, 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mathilde, Guest Relations Agent on Jan 3, 2024
Cher Monsieur, Toute l’équipe du Pullman Bruxelles Centre Midi se joint à moi pour vous remercier de votre commentaire positif sur notre hôtel.A très bientôt au Pullman.Bien cordialement,

10/10 Excellent

Jiewen

Stayed 2 nights in Dec 2023
Response from Mathilde, Guest Relations Agent on Jan 3, 2024
Dear valued guest,Thank you for taking the time to share your feedback with us.It gives me great pleasure that you enjoyed you stay! I sincerely hope that we may welcome you back here at Pullman Brussels Centre Midi.Yours sincerely,

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mathilde, Guest Relations Agent on Jan 3, 2024
Dear Sir,Thank you for choosing Pullman Brussels Centre Midi and for providing us with your valuable feedback. It gives me great pleasure that you enjoyed you stay.I sincerely hope that we may welcome you back here at Pullman Brussels Centre Midi.Yours sincerely,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mathilde, Welcomer on Dec 21, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Mathilde, Guest Relations Agent on Feb 12, 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mathilde, Guest Relations Agent on Dec 21, 2023
Dear Sir,Thank you for choosing Pullman Brussels Centre Midi as your preferred hotel in Brussels!We would like to deeply thank you for your kind feedback concerning your recent visit to our hotel. It is such a pleasure for us to know that you enjoyed your stay with us and furthermore that you took the time to share your experience.We hope that you will be back soon and I look forward to welcoming you.Yours sincerely,

8/10 Good

Nerelyn

Traveled with group
Liked: Cleanliness, staff & service, amenities
Friendly check in process, room clean. Room very hot and unable to adjust temperature
Stayed 1 night in Dec 2023
Response from Mathilde, Guest Relations Agent on Dec 21, 2023
Dear valued guest,Thank you for sharing your feedback with us following your recent stay at our hotel !We're delighted to hear that you found the check-in process friendly and the room clean.However, we apologize for the inconvenience you experienced with the room temperature. Please rest assured that we will address this matter promptly to ensure a more enjoyable experience for our future guests.In order to make your stay as pleasant as possible, we invite you to inform us, as soon as it occurs, of any inconvenience encountered in order to find you a most satisfactory solution while you are still with us. We appreciate your valuable input and hope to have the opportunity to welcome you back for an even more pleasant stay in the future.Best regards,

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Missed room service disappointing at this price point. No one seemed fo concerned about it at checkout. For this price, i expecy more.
Stayed 10 nights in Dec 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Pullman
Room was smashing bed well comfy location well good
Stayed 2 nights in Dec 2023
Response from Mathilde, Guest Relations Agent on Dec 21, 2023
Dear Sir,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us. It's great to know that you found the room comfortable, the bed smashing, and the location convenient. We appreciate your kind words and hope to welcome you back in the future. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to share.Best regards,

10/10 Excellent

Luc

Stayed 1 night in Dec 2023
Response from Mathilde, Guest Relations Agent on Jan 3, 2024
Cher Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

2/10 Terrible

Robert

Stayed 1 night in Nov 2023
Response from Mathilde, Guest Relations Agent on Dec 21, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive!
Overall a very positive experience. Very convenient with the Eurostar literally next door. Very clean and tidy, the bar staff are excellent. Breakfast could be a bit better as some of it was stone cold and there could be some more gluten free options. Rooms could also be bigger, we stayed in a Pullman in Berlin which was better however this certainly done the job.
Stayed 2 nights in Dec 2023
Response from Mathilde, Guest Relations Agent on Dec 21, 2023
Dear valued guest,Thank you for sharing your feedback on your recent stay with us ! We're delighted to hear that you had an overall positive experience and found our location convenient, with the Eurostar right next door. It's great to know that you appreciated the cleanliness and the excellent service provided by our bar staff.Regarding your comments about breakfast and room size, we truly value your input. We apologize for any inconvenience you experienced with the temperature of certain items at breakfast and the limited gluten-free options. We will certainly look into improving these aspects to enhance our guests' experience.In terms of room size, we understand that preferences may vary, and we want to ensure your comfort. We offer various room categories, including larger options that may better suit your needs. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back soon and providing an even more enjoyable stay.Best regards,

10/10 Excellent

Rutvica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mathilde, Guest Relations Agent on Dec 21, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Dolan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 2 nights in Nov 2023
Response from Mathilde, Guest Relations Agent on Nov 29, 2023
Dear Sir,Kindly thanking you for taking the time to provide us with your kind and elaborate feedback.We highly appreciate your positive comments and I am pleased that your expectations were met or perhaps even exceeded. Your feedback on the hotel's comfort and the convenience of our strategic location exactly embodies that what we would like our guests to experience when staying with us and I thank you for highlighting this in your review.Thank you again for communicating your experience to us and we hope to welcome you back soon.Yours sincerely,

6/10 Okay

Moises

Traveled with partner
Liked: Cleanliness, staff & service
The property was good. The room was a little too small and the bathroom was uncomfortably small
Stayed 4 nights in Nov 2023
Response from Mathilde, Guest Relations Agent on Nov 29, 2023
Dear Sir,Thank you for taking the time to share your valuable feedback with us.We are glad to hear that you appreciated the property, but we are sorry that the room did not meet your expectations. Please note that our hotel offers different types of rooms with varying sizes that may better suit your preferences.We hope to have the opportunity to welcome you again at Pullman Brussels Centre Midi!Kind Regards,

8/10 Good

Andres

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Mathilde, Guest Relations Agent on Nov 24, 2023
Dear Sir,It gives me great pleasure that you enjoyed you stay! We appreciate your kind review on our hotel and I sincerely hope that we may welcome you back here at Pullman Brussels Centre Midi.Yours sincerely,

6/10 Okay

Daghan

Business traveler
Disliked: Cleanliness, property conditions & facilities
Expensive for its condition.
The price-service ratio is very bad if you compare it with other hotels in Europe. The carpet in the room and the curtains were dirty; and full of dust. The showerhead was broken and put aside by the room service as if nothing happened. The Breakfast room was small and smelly since the exhaust fan was not helping at all. The people however were friendly and helpful. Good location for travellers however not worth the money.
Stayed 1 night in Nov 2023
Response from Mathilde, Guest Relations Agent on Nov 16, 2023
Dear Guest,Allow us to express our deep thanks for choosing the Pullman Brussels Centre Midi during your stay in Brussels. Pullman Hotels are eager to offer you the best quality of services during your stays; therefore, we are sorry to hear that the services have not met your expectations. We can assure you that this isolated experience does not reflect the Company’s standards. However, your comments on our team give us great pleasure as your kind words exactly embody that what we would like our guests to experience when staying in Pullman Brussels Centre Midi.We hope you will give us the opportunity to welcome you back again and offer you the best that our customers delight in every day.Kind Regards,

8/10 Good

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
My room had a strange smell which did not go away. Otherwise, a perfectly acceptable hotel right next to the main train station.
Stayed 1 night in Nov 2023
Response from Mathilde, Guest Relations Agent on Nov 16, 2023
Dear Sir,Kindly thanking you for taking the time to provide us with your kind and elaborate feedback.We highly appreciate your positive comments and I am pleased that your expectations were met or perhaps even exceeded. Your feedback on the convenience of our strategic location exactly embodies that what we would like our guests to experience when staying with us and I thank you for highlighting this in your review.We are really sorry that you've met an issue with room, your satisfaction being a priority for us, we invite all our customers not to hesitate to contact our Welcome Desk available 24/7 to be able to satisfy you while you are still in our establishment. Thank you again for communicating your experience to us and we hope to welcome you back soon.Yours sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staycation
I enjoyed every moment, ideal location. The staff was performing always in a professional way. The hospitality of the staff was welcoming like family.
Stayed 2 nights in Nov 2023
Response from Mathilde, Guest Relations Agent on Nov 16, 2023
Dear Guest,Thank you for taking the time to share your feedback with us and also recognizing the overall service you received as friendly and helpful.It brings us great joy to know you had such a pleasant experience and we are happy to have been given the opportunity to provide you with a memorable stay !We look forward to welcoming you back in the near future.Warm Regards,

10/10 Excellent

Rosemarie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel I’ve been to so far.The fact that it’s joined with the main train station which made our visits more convenient and enjoyable.Will definitely come back and recommend this to friends and family.
Stayed 2 nights in Nov 2023
Response from Mathilde, Guest Relations Agent on Nov 16, 2023
Dear Madam,Kindly thanking you for taking the time to provide us with your kind and elaborate feedback !We highly appreciate your positive comments and I am pleased that your expectations were met or perhaps even exceeded. Your feedback on the hotel's comfort and the convenience of our strategic location exactly embodies that what we would like our guests to experience when staying with us and I thank you for highlighting this in your review.Thank you again for communicating your experience to us and we hope to welcome you back soon.Kind Regards,

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel right in Brussels Midi station
Stayed 1 night in Nov 2023
Response from Mathilde, Guest Relations Agent on Nov 16, 2023
Dear Sir,We very much appreciate your comments regarding your stay at the Pullman Brussels Centre Midi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Katie

Disliked: Property conditions & facilities
The room smelled. The shower door didn’t close properly do water was everywhere.
Stayed 3 nights in Nov 2023
Response from Mathilde, Guest Relations Agent on Nov 16, 2023
Dear Madam,Thank you for taking the time to share your valuable feedback with us.We are sorry to hear about the issues you have faced in your room. Please be aware that your feedback has been mentioned to the housekeeping manager and she has done the utmost so that this experience does not happen again.In order to make your stay as pleasant as possible, we invite you to inform us, as soon as it occurs, of any inconvenience encountered in order to find you a most satisfactory solution while you are still with us. I hope you will give us the opportunity to welcome you back again and offer you the best that our customers delight in every day.Best Regards,

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and quiet, with friendly staff. Very close to the metro.
Stayed 5 nights in Nov 2023
Response from Mathilde, Guest Relations Agent on Nov 16, 2023
Dear Sir,Thank you for taking the time to share your feedback about your stay with us !We appreciate your comments on the cleanliness and the comfort of our hotel and we are pleased to hear that our staff members have fulfilled your expectations in terms of service and that you overall enjoyed your experience with us!We hope to have the opportunity to welcome you again at Pullman Brussels Centre Midi !Kind Regards,

8/10 Good

Andrew Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foreign Office advice warned about the area around the station for crime and safety. Also the public realm for quite a distance into the city was scruffy and felt unsafe. In hindsight Id have booked a hotel closer to the Central station equally good for access to the airport. The Pullman felt a safe haven though and although restricted to not going out at night we were safe staying close to the hotel.
Stayed 4 nights in Nov 2023
Response from Mathilde, Guest Relations Agent on Nov 16, 2023
Dear Sir,Thank you for choosing Pullman Brussels Centre Midi and for providing us with your valuable feedback.Indeed, International train stations can sometimes be intimidating due to its hustle and bustle that not only big capital cities are known for but most certainly also the bigger European train stations such as Brussels South. I can assure you that the security of travellers is one of the top priorities of the station, just as the security of our guests is the hotel's priority. We are glad that you could find some peace at our hotel.I thank you again for providing us your feedback and I can only hope we may welcome you back in the future.Yours sincerely,

10/10 Excellent

Hector, miami shores

Stayed 5 nights in Oct 2023
Response from Mathilde, Guest Relations Agent on Nov 24, 2023
Dear Sir,Thank you for choosing Pullman Brussels Centre Midi and for providing us with your valuable feedback. It gives me great pleasure that you enjoyed you stay.I sincerely hope that we may welcome you back here at Pullman Brussels Centre Midi.Yours sincerely,

8/10 Good

Bonnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to transportation. Bathrooms lovely but the shower doors and fixtures need work. Hard to operate and flooding issues
Stayed 2 nights in Oct 2023
Response from Mathilde, Guest Relations Agent on Oct 30, 2023
Dear Guest,Kindly thanking you for choosing Pullman Brussels Midi Centre as your preferred hotel while staying in Brussels !I am pleased to have read about your positive experience and that in general you enjoyed most aspects of our service. Your feedback is of great value as it helps us to improve our service. For that, your comment concerning the batrhroom is well received and we will do our utmost to make the necessary changes to prevent future recurrence.Once again thank you for your kind words and I do hope we may welcome you back in the future.Yours sincerely,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mathilde, Guest Relations Agent on Oct 30, 2023
Dear Sir,Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Martha

Liked: Staff & service, amenities, property conditions & facilities
The area around the facility was not very clean.
Stayed 2 nights in Oct 2023
Response from Mathilde, Guest Relation Agent on Oct 23, 2023
Dear Madam,Thank you for choosing Pullman Brussels Centre Midi and for providing us with your valuable feedback.I very much regret to read of the disappointment as expressed concerning our location and its surrounding area. One of our strongest points is that we are located inside the South Station allowing our guest a direct access to all forms of public transport such as tram, train, bus but also the International trains like the Eurostar and Thalys. It literally only takes you a few minutes to reach the platforms. I thank you again for providing us your feedback and I can only hope we may welcome you back in the future.Yours sincerely,

4/10 Poor

Justin

Liked: Staff & service
Disliked: Cleanliness, amenities
Pullman by name only. Looking tired. My friends room was cramped and grubby. Food overpriced so did not eat there. Arrived at 10pm and bar was shut. Separate shower/ washroom but toilet had no basin. On of our rooms the TV would not work despite the best efforts of the staff. They tried their best. Given packed breakfast by way of compensation.
Stayed 1 night in Oct 2023
Response from Mathilde, Guest Relation Agent on Oct 23, 2023
Dear Sir,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mathilde, Guest Relation Agent on Oct 16, 2023
Dear Mrs,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope your next visit will be as pleasant as the previous one.Sincerely,