This was an okay stay. At first we were placed in a room without a bath, which was a specific request, but this was resolved quickly by Cedric, who arranged for a change of room the next day. Changing to that room was however a challenge and it was not ready until late afternoon, costing us a lot of wasted time when we could have been enjoying brussels.
Unfortunately, that room then had a broken lock, which meant there was a real challenge in securing the room. We managed to achieve this and notified reception, who planned to fix the lock the next day.
This did not happen, and not only that, but when the room was made up, the cleaning team left the door open because of the fault, and it was literally left ajar all day, until our return in early evening. We reported this, but the lock remained unfixed.
The bath was also a big issue. It was very pleasing to look at, but needed an engineering degree to work, with a hidden plug and no instruction on how to access or use this. We asked one of the housekeeping team to assist, but she did not know how to use it either. Eventually, we got that working, but the tap was so slow that it took literally 30 minutes to half fill the tub.
That aside, the rooms were clean, the beds and bedding lovely and the atmosphere very good. We would use the venue again, but with caution for the faults.
Cedric on reception made up for shortfalls with his personality and exuberance. A great staff member who deserves to be singled out here.